Patrick Joseph McBride

Review of Quick Mobile Fix

This is just a short review of quick mobile fix. A...

This is just a short review of quick mobile fix. As there are so many negative reviews. As others have said I should have read the reviews first before my purchase. Well a month ago I ordered a reconditioned Pristine I-Phone from this company. They say it may take up to a week to come. After many emails to them, and the same reply back. The delay was due to quality control issues. You cannot speak to a person, as the phone is always engaged. Anyway, the phone arrived 3 weeks later. It was a present for my daughter as her previous phone was stolen.
Well the phone did not work properly, couldn t even get the passcode to open the phone to work once we set it up. This was obvious from the beginning. I contacted them again on a number of occasions and they replied a few times back, just reset the phone and it would sort it out usually. I was just asking how to I send it back for a refund, as per the guarantee of a refund (14 days). Anyway after a few more emails they sent an email to say to send it back the way it came, using the printed label. The label jpeg is attached to this review. This I did, putting the original order email, a covering letter inside. Order ID and my details were on the package. Well guess what, a week goes by and they say they have not received the package. I think it is just a tactic they use to delay giving you anything back. I would be very surprised if I ever get any refund. They truly are the worst customer service I have ever come across, not just in the UK. I have lived in other countries and I have never come across such a sham company. DO NOT ORDER ANYTHING FROM THIS COMPANY!
My original order ID 167053.