Jon White

Review of Quick Mobile Fix

PLEASE DO NOT ORDER FROM THIS COMPANY

PLEASE DO NOT ORDER FROM THIS COMPANY

I placed an order with them shortly before lockdown. My device did not arrive before my offices were closed. I therefore had no way to receive the device. I contacted them, which is a pain in itself, and was told I couldn't change the delivery address but I could cancel my order, which is fair enough. I therefore cancelled my order and requested a refund. I was advised that a refund would be in my account within 14 working days.

I check after 15 working days and had nothing back. I then got in contact again to be told that I would have to wait longer, in fact I would have to wait 2 MONTHS for my refund and there was nothing I could do because of COVID and reduced staff. Despite reduced numbers of staff, they still responded to my emails within a couple of hours. Hence my one star.

I have now reached the 2 month mark and still no refund. Contacted them again to be told it would take 5 working days for a refund. We are now at working day 6 and guess what... . no refund.

I am now in the process of seeking legal advice to take this company to small claims court for my refund as it would seem nothing I do personally will get my money back.