I ordered an iPhone 7 on the 3rd of August, and re...

I ordered an iPhone 7 on the 3rd of August, and received an email to say they aim to deliver in 7 working days, but try to get the products out sooner. It also says that if you don t receive your phone within 14 working days then you should call.
I called yesterday, on the 11th working day, and was on hold for a good 20 minutes. I was 14th in the queue. When I finally got there the phone rang and rang and rang, then I believe I was hung up on.
I ve also emailed and I did get a response. The person apologised and said they were conducting final quality checks and that it would take another 4 working days. That takes us to next week as it s bank holiday weekend.
I ve told them I want the phone this week or my money back. I could have ordered this on amazon prime.
I ve also noticed the person responding to these reviews is totally ignoring negative feedback.