Mercedes-Benz of Reno Reviews

Brandon was excellent and having a loaner car helped because we live 35 miles away. blessings Gary

Our advisor, Caesar, was very professional and courteous. However, we drove an hour to the service center and were disappointed that there were no loaners available. We had to wait 30-40 minutes for a shuttle to take us to a local shopping center to occupy our time; the shuttle wasn't available to pick us up. We were disappointed because the primary purpose of our visit was the performance of a recall mandated service. I would suggest that the service center needs more resources.

My trip to Mercedes Benz of Reno proved a wonderfully efficient and productive experience. Nicholas and Jonathon have customer service down to an art form. They had everything ready in order for me to pick up my vehicle and were attentive to every detail in the process. Many kudos for a job well done.

Staff is great and courteous. Salesmen are great but can become annoying. They contact you excessively until you actually sign to purchase.

Excellent service. Hoyt Scharff was a great salesman and attended to all my questions without hesitation. Walked in, wasn't really sure what I was looking for but found the perfect car for me. Easy fast transaction. Highly recommend to anyone . I absolutely love my car. Thank you

I recently bought a used Audi Q5 from MBZ Reno. The vehicle was in Arizona and it was transferred to Reno via truck. The salesman, Nicholas Khamis was excellent and I would highly recommend him as well as hoping to work with him in the future. He was polite, fair and honest during the sale and trade-in. His numbers matched mine which was a first at any dealership. I even got a higher amount for my trade-in. Nick called to keep me updated about arrival time etc; and had the Audi completely detailed upon my arrival. The entire MBZ Reno staff was awesome though, kudos go to Nick. Great job, thank you!

Poor. I took my Sprinter 2500 here for a routine maintenance and was disappointed at every turn. Upon picking up my van I made it 10 miles down the road before an indicator bulb came on informing me that their "specialists" had overfilled my oil, I confirmed this with the dipstick once I got home. Upon getting home I also discovered my vans engine compartment was smoking and found liquid profusely pouring out of the undercarriage onto the street. At least Mercedez roadside assistance was kind enough to comp the tow back to the dealership. The next day when I went in to pickup my van and was told that a plastic clip had broken and that was what caused the leak and smoke. They did NOTHING to address the oil overfilling because "they didn't see the code" despite me explicitly telling them that a bulb for it had come on for that issue. They only fixed the overfilling when I refused to take the van without the issue being addressed, and even then they drained it until it was at the minimum level on the dipstick, quality service. Overall it was a very disappointing experience and I can really say the only positives from it were the free quart of oil they gave me after under filing it and the fact that my pre-paid maintainence is up and I don't have to go back to them the next time I need my vehicle serviced.

Really personable staff, I dealt mostly with Mark and he was very informative ! Any questions I asked he answered. They all seem upbeat and my car looked like a beauty after my car wash :) the only place I trust with my foreign.

Have been here time after time in a one year period. Never once have had a good experience. I now travel from Minden to ElDorado Hills CA to get my service done!
Once I left my car there for 8 days (I was travelling.) Had asked for oil service as light was on, and to check out a noise. Picked up vehicle, not 5 minutes down the road my oil light came on. Service agent, oh forgot to do that!
Next was told noise I was continually hearing checked out and was just rubbing, took it to Folsom, yup an $800 repair...covered by warranty though!
Unbelievable how unprofessional, egotistic employees here in Reno are. Totally worth the drive to go elsewhere! After reading reviews I read similar things I have experienced at this particular dealership. Managers are unavailable and just as incompetent

I initially contacted Mercedes-Benz of Reno over the internet looking for a new GLE. Within a day or two thru email and calls, we made a deal and I was able to pickup my new vehicle on Memorial Day. Great customer care from my sales rep, Scott.

Excellent and efficient Sprinter service. MB of Reno makes vehicle servicing an easy and tolerable event.

The service is ok, I had some damage that was repaired halfway and returned to me nearly un-drivable. When I brought it back to have further repairs there was an additional $1800 cost to me and no option of an insurance claim since the first half had been completed and paid for by me. When I take my car in for oil changes and annual service and request a loaner car the service person seemed annoyed and repeatedly asked me if I was only here for service which makes me think that I wasn t supposed to be allowed a loaner car? That part is confusing and the service is not friendly. Between the 1-2 days time it takes to service my vehicle, the inconvenience of the location of the service center to me, and the unfriendly service personnel I definitely wish it was possible to service my vehicle elsewhere, however certain computer updates can ONLY be done at Mercedes. I may try to buy a car that is easier to service in the future.

I was not really in the market for a new vehicle purchase. While any new car purchase can be both tedious and emotional for the buyer I have to say that both Scott C. and David Rowe were outstanding. With only an effort to assess my desires and understand my needs there was no pressure to make any kind of purchase. A very refreshing and enjoyable sales experience from true professionals.

It was great to meet David Rowe, helped me explore my options..not a pushy type of salesman..
I am very happy with my purchase! MB GLE 350 is truely regal, beautiful and solid!!!
Also thanks to Jim, the finance guy, very transparent
And Javier the tech guy was also very accomodating..
Customer Service there is great at Mercedez Benz Reno!!!

It was a great experience from walking around looking at the cars to learning about Mercedes and everything they offer to driving the car home. Easy as Sunday morning. Thanks to All that helped me.

Very friendly service I like how they talk to you about your car thank you

I have needed MB of Reno twice this summer - once for a battery change and once for new tires. They are fantastic, quick, professional, but fun and an overall class act - everything you'd expect from Mercedes Benz. Thank you all!!!

I love my new car and a great buying experience with Hoyt Scharff!

Available for phone consultation and warranty issue at shop. Friendly, knowledgeable, and very helpful.
Resolved issue for me.

Showed up on time for 9 o clock appointment. purchased four tires. Car was to be ready between 3 and 330. Finally headed to Tahoe at 445.

They were very patient and helpful. I love my truck I got from them.

My wife & I are true fans of the three pointed star and for us there is no
better auto dealer than Mercedes Benz
of Reno. Our family had purchased many cars from MBZ.
Our most recent purchase was
Feb of 2019 - a gloriously fun to drive brand new glc43 amg.
Sam Smith, General Manager, takes exceptional care of customers needs, as does his entire staff. Ken
Payne, Sales Manager, and Nick Khamas, Sales Associate, are knowledgeable, resourceful and very helpful. Great experience!

Update: Kwanny, Brandon and Cameron have been very helpful keeping the vehicles happy. Excellent service!

The service department will do their best, but unfortunately they are seemingly short on help with sprinter van mechanics. They are respectful and the manager has been helpful in the past. However, in total experience, when leaving the Reno dealership I feel like I am less of a customer than those that own other Mercedes vehicles. This feeling derives from the looks and the sighs of "oh, well this particular part for the Sprinter van is known for that", or "yes, your breaks squeak. they all do", or finally, "oh you must be a sprinter owner". Tone is everything! We paid a lot of money to be in the "Mercedes community" and we should be treated as equals to those that are owners of any of the Mercedes line. Our latest experience was that of buying new wheels and tires (from another vendor) and we asked Mercedes parts department to assist us in finding the proper hardware for the new wheels. They responded saying they couldn't help us (a common theme).

Technician very courteous to reset gauge after oil change.
Service is tops.
Purchase process was stress free.
Waiting area comfortable with beverages and device amenities.
Ask for Ben.

Didn t buy a Mercedes but they sure treated us like we did. Very nice, and willing to help us out. Answered our questions and guided us thru the process without the feeling of being pushed away, or being forced into something.

As usual excellent service and convenience with the Team at Reno Mercedes-Benz, thanks Jared.

THANK YOU JARETT!! My first experience with Mercedes in Reno was amazing! Thank you for making sure I understood everything in the service that was being done to my car, and going beyond and explaining to me all these other cool perks of owning a Mercedes. Thank you to everyone on the maintenance side at Mercedes for doing such an awesome job as well!

I was impatient from start to finish with my experience. I was scheduled in a timely manner, dealt with courteously and professionally, and the issue with my Mercedes Sprinter van was completely resolved. Mark, the service manager, was extremely helpful and even found a recall I was unaware of, and took care of that at the same time!

In my previous life as an owner of seven auto and 4 motorcycle dealerships I encountered what I considered the best example of the type of employees I endeavored to have. What a delight to see that the proper work ethics are alive and well. Thank you, Gracie and the entire staff of Mercedes of Reno!

This dealer saved our vacation! Prompt professional courtesy in all aspects of our experience. Sprinter emissions issue repaired and we were back on the road in a few hours.

I was very happy. I had a light come on while on the road for vacation, and they got me in at 4 pm and had us on the road again by 6. They couldn't have done more and were very courteous.

Highly Disappointed. I contacted Mercedes-Benz of Reno in hopes and interest of purchasing a used vehicle. Reserved it, drove 3 Hours, viewed the vehicle and made the purchase! I didn't even make it 15 Miles away from the dealership/ 20 Mins and the car indicated signs of overheating!!! While I will commend the dealership for handling it quickly. I got a call the next day from a manager stating that.... well they were going to give me my money back and that was that. After my credit was run, drove 6 HOURS round trip, spent the entire day dealing with this car, and a LOST day of wages, all I got was... "whelp I'm not sure what to tell you".
When I asked for this to be documented and them put it in writing that they were not going to repair the vehicle and refund my money, I was told "I'm not doing that", and apparently there's NOTHING they could provide stating the sale is now null and void. Honestly this left a very poor taste in my mouth. Not only did they have a vehicle that THEY placed on THEIR lot for sale, this shouldn't have happened in the first place!! If the vehicle was inspected as closely as they say, this should have been caught sooner, prior to being placed for sale. So if I could recommend any take away, THINK again. Dealerships don't catch everything. Then I'm told they can't refund my money for up to 10-12 days!!! I will not recommend this dealership.

It is confusing as to what you are supposed to do when you walk in the service department. There isn t a checkin desk. There is a desk in the back that says parts department, but not sure if you re supposed to check in there? Would be nice to have the car cleaned up after after it gets serviced. Could really take a lesson from Lexus, their service department is top notch.

Grecia Rodriguez was knowledgeable and when she couldn't find the pick up
driver she immediately drove to my house to get me.

Great experience when we needed an auxiliary battery replace. Got it done the same day with excellent service.

This Mercedes-Benz dealership has always provided us with excellent service, and I would highly recommend it to anyone considering buying a new luxury vehicle!

Fabulous car buying experience with MB of Reno!! Worked with Dave Rowe - the ultimate professional, and a pleasure to deal with. We are repeat customers of MB of Reno - with good reason....they are the very best....sales & service! Happy, Happy!!

Great service from the service department. Clean restrooms, too

I took my Sprinter in for a recall notice, for the passenger side airbag. I was told when I made my appointment that they would need it for two hours. I got there at 11:00 and Joseph, in the service department, got me all checked in. Then he took me to a local coffee shop for a coffee and lunch. He called me at 12:30 and informed me my van was done, and over in the wash area. I was in and out with a new sensor and washed in under two hours. Joseph and the service department were great.
thanks Joseph.

A couple of months ago, Mercedes service advisor, Dustin M. recommended that the brakes on our vehicle should be replaced at the next service date. Last week, the car dash message indicated that Service D was due. My husband scheduled a D service and brake replacement for 08/27/2018. While waiting in the reception area, my husband was not notified about the time frame nor progress of the service. In the past, a loaner vehicle was offered/provided for longer service appointments.
After 3 1/2 hours, Dustin came over and rattled off the item charges, which consisted of oil and filter change, brake fluid change, cabin filter replacement and top off fluids (which my husband did, 10 days prior). The total bill was $651.50. My husband expressed his concern and dissatisfaction with the long wait and excessive charge, essentially, for an oil change. Dustin pointed out that he already applied a 10% discount on the total. My husband inquired about the brake replacement, which was not performed. The reply was that the job would take significantly longer, or, another appointment was needed.
In addition to the negative experience, when my husband got home, there was a Mercedes coupon in the mailbox for a $125.00 discount for every $250.00 (and over) spent.
Collectively, the extended wait for basic maintenance service, excessive charge, and, requested service not done, even after 3 1/2 hours of service time, prompted the submission of this unsatisfactory review.

Great experience buying a certified pre owned Mercedes from Drew Ha. Found on the internet and worked with Drew, everything as advertised and promised and a pleasure working with Drew and the rest of the staff.

Trying to get a service advisor on the phone, or getting one to call back, is frustrating. I had been trying to schedule work for a recall notice I received in January, for a new vehicle I purchased in Oct. Finally able to get an appointment mid-February, but still was not able to discuss with a service advisor. After waiting on hold for over a half hour, I went ahead and scheduled an appointment. The work is supposed to take 45 minutes. I hope I can change my review after the service is done....

I love Mercedes-Benz of Reno they are the best they go out of their way to help you.

My experience working with Dave Rowe at Mercedes-Benz of Reno was awesome. He was very professional, friendly and informative. He did not talk down to me, just because I'm female. He really took the time to explain every button of the car and more involved components of the vehicle as well, so I felt very confident in my purchase. I appreciated how straight forward he was about the car's history and expected maintenance items. This is the fanciest car I've ever bought and the experience has been a pleasure. I would work with Dave Rowe again in a heartbeat on a future vehicle purchase.

I found a used GLK350 through my banks car purchasing system.
I personally went to this dealership to look at the car.
Ultimately Reno Mercedes-Benz offered me just as good of a deal is my bank was offering.
The staff at Reno Mercedes-Benz did a phenomenal job .
I would recommend anybody to go to Reno Mercedes-Benz to purchase a car new or used it was a very good experience

Worst follow up service I have experienced in a long time. The reps seem to be happy to help, but good luck getting a hold of one who can help you. They said they would call back 3 times. After 48 hours never got a call. Then they gave me someone s personal line to call and the number had been disconnected. Either they are understaffed or their call centers CRM is on the fritz. Because getting a single question answered has taken me more than 3 days and 10 phone calls. Ultimately I scheduled a service appointment and hoping to get my question answered then.

Mercedes Benz of Reno, NV made my experience of leasing my first new Mercedes so easy, no castle, and stress free. Nick, our sales rep was so down to earth, knowledgeable, and personable. He made our experience exciting and at ease. Scott the financial guru worked his magic and managed to get me exactly what I wanted. Because of this experience we drove 2 1/2 hours to buy our car and I would do it all over again.

Maybe there ok if you re trying to buy a car in stock but don t expect the sales dept to ever call you back. My wife made over 15 calls trying to buy a new car and they never followed up. She got frustrated and went this week and bought a new Escalade for more money.

I have had my Sprinter van in to MB of Reno for all its services, a few recall issues, and a minor warranty repair. Each time they are professional and thorough. I am grateful for their efforts.

I took my car here for the first time as I recently moved. My service advisor was Jarett Burrows and he was such a pleasure to work with. I really appreciated his kind, efficient and professional expertise. He was in every way, TERRIFIC! The waiting area was perfect for me to work in while I waited for the completion of services. A great customer experience in every way!

Just moved to the Sierras and had occasion to bring my Mercedes to the Reno service center which is the closest to us. We moved from Monterey and were concerned that our experience with the dealership would not be as wonderful as we had shared with Monterey. We were so pleasantly pleased that it was just as warm, friendly and professional as we were used to. Every bit of the experience was perfect and we will continue to go to Reno for our Mercedes. We have owned at least five Mercedes and will continue to do so. We are about to purchase another. Thanks, Dustin!

Get my car serviced there. Great people Everything done perfect

Sales transaction with MB Reno well flawlessly. Marcos Salazar handled the transaction in his usual professional, competent way.

Would highly recommend.

I planned to buy a LEXUS, but the new grills are so ugly. On advice of family I went to see the Mercedes line and ended up buying two cars in one day - an SUV and an E-class sedan. My wife loves the push-button folding and unfolding rear seats in her SUV, and I find the E-class sedan very satisfying. While the electronics does take some training, the fellow came to our house and spent 2 hours showing us all the features plus installing our garage openers and cell phones. Very convenient. The sales staff was completely considerate.

Going on 7 months now with my GLC 300! I have been to the dealer a few times. Once to get my plate put on..in CA you need front and back. Jonathan got the service department to do a fantastic job putting on the front plate. He went out of his way to make sure they understood how much I truly did not want it one the car..CA law :( I also have been in to talk about the invisible bra. I was ready to get it right before the shut down of non essential services. Just last week came in to see about having it applied. Nick had a service expert come out and he advised me that since there were too many rock chips in the paint, it would not be advised. Sorry to hear that, BUT, so grateful for the honesty and professionalism from Johnathan, Nick and ..I'm sorry I did not get his name!! (Service expert) Did I say they washed off the bug yuck and for at least a week it will look fabulous! I feel very welcome here. Thanks Gentlemen!

New to area... received an email since was an AutoNation customer where lived before. Made appointment to have car serviced. The were very professional , polite and friendly. Everything went smoothly from first contact to make appointment to completion. Jarrett explained everything . Offered suggestions to my questions with explanations. I was pleased with everything .

Purchased a vehicle from Mercedes-Benz of Reno and was very pleased with the car buying experience. Great customer service.

Note to self, its better to come in person to ask questions regarding warranties versa waiting for an answer by email :]

Great experience, great follow up. Highly recommend.

Jarrett Burrows -my service manager at MB Reno is the best. He is always so responsive and helpful.

My wife and I spent 5 hours learning about Mercedes Benz GLE 450. We took several for test drives. Our sales person in training was very informative. We left without buying the new vehicle of our dreams. The reason, the dealership didn't want to deal on price. It was sticker price or nothing. At the end they just started showing us everything the had for sale. We were only interested in the GLE 450.

Best Experience ever ! Roger Lily is awesome salesman! Thank You

Made our intentions and car choice very clear, and we were never pressured into anything else. There was a mix-up with the car coming from Las Vegas, but once it arrived the process was seamless. Ken Payne was excellent, and I highly recommend dealing with him if he is available- no high-pressure tactics, just genuine "what do you want, ok this is what it will be" question and answers. I was very happy with my experience.

After a horrible experience at Bill Pearce Porsche I decided to try a Mercedes Benz. Everyone at Mercedes Benz of Reno was professional and the car is great.

If you purchase a car from this people be carful when you purchase or make you purchase any road side assistance they don't stand behind anything the mess up my brand new car you can hear wind through out all the windows and got a flat tire and they don't stand behind what the charged you on the service I am going to trade my car for something else other than a Mercedes do to their crappy service
Don't buy cars from this people you will regret it for the rest of your life

This is my first time at this dealership. Service was exceptional and the work performed was done to my expectations.

Cameron was awesome! I came in without an appointment and he fit me in and made me feel comfortable. Excellent customer service!

No haggling. Extremely poor pricing. They ignore any attempts at shooting for your price range. We told then 30k was our maximum. They sent nothing but 42k+ cars that weren't even Mercedes. They send cars you are clearly not interested in constantly.

I ended up going to Audi for my purchase even though my heart was set on a Benz.

We don t have enough words and praise to describe the customer service we got at this location. At 2 pm, we started to drive down to the Bay Area from Incline Village, with our 3 little kids. 2 mins into our driving, my GL started to give all kinds of errors related to Vehicle rising. We called the service center and arrived at 3pm. These guys closed at 4pm but they stayed back until 7 to fix our car up and send us on our way. Their service and genuine concern for their customer is the sole reason why we will return to purchase a vehicle from them. Thank you again! Special shout out to service agent Grecia Rodriguez, who went out of her way to overlook the service of our car. She s a true asset that this dealership/service center has.

My guys are the best in the western hemisphere. Cordial and highly professional, but willing to spend time sharing something personal about themselves, which I like. Even the routine service checkup receives full-service attention if anything needs to be address...at no extra charge. When you invest in a quality product, you should expect the very best in service as well. And my guys have no equal in this obligation. The "Biggest Little City in the World" has at least one golden nugget and that is MB of Reno.

I have done business here for 15 years with the same service advisor.
He does a great job. What I object to is all this social media follow up, which wastes my time. If I had a problem I would take it up directly and not thru some stupid web page.

it was a great experience. the dealership treated me very well. the car is wonderful.

Excellent service experience. Mark Chism was superb. They did a great job on my G63. Its quite worthwhile going to these folks here.

I found a Mercedes smart key in a public park while walking my dog. I just returned the key to the dealership. I'm sure there is a chip inside that has the VIN nbr and will be returned to the owner.

I took my car in for a regular service. MB tried to upsell me for $4000 more in repairs. Not included in that package, they neglected to tell me the battery had died, and brought it to me at pick up saying, "We had to jump start it, don't stop anywhere. Go directly home." Hello? Why was I not advised of this so I could ask them for a new battery install?" Poorest service I've seen in years.

Went twice. Spent over $1700 on sensors. Check engine light and DEF fluid light came back on. Who would go back so they can keep changing parts without knowing the problem. Not competent. A challenge to trust.

On our most recent visit the price quoted for the service we requested was different from what the service department at the dealership told us. We were told is was because the prices are quoted out of Las Vegas. It would be good if they could tighten that process up.
Also, our van needed two airbags (recalls). They knew that the afternoon before when we dropped it off and in the morning when they called, but then they called back in the afternoon to tell us they didn't have one of the parts. We had to leave it there an extra day.

Another great service on a great car... everyone at this dealership is on top of their game here, whether sales or service. It s a pleasure to come to this dealership, not a chore - and it is due in large part to the training level, leadership and attitude of if the people that work here. One very happy customer

I brought my car in for 6-month check. Even though I was a bit late for my appointment, they took the car and finished in a reasonable time. At the end, the service representative went over the invoice in detail and explained everything to me. Overall, a good experience.

My experience here was fantastic! We've been shopping for cars for over a month when we saw a beauty at Mercedes of Reno, I called and emailed to let them know I was interested.
Two hrs later I was talking to Jonathan about the car, we both new this car wouldn't last, and I wanted it. Jonathan went over and above to get me the car I wanted, and stood behind the sale afterwards. I will be calling on him for my next vehicle purchase!
Thank you Jonathan.

If it weren't for the vaping pipe left in the center console, along with a fruity scent throughout my Sprinter, I would have gladly given 5 stars to MB of Reno.

The service rep patiently listened to what we had to say, diagnosed and fixed our warranty problem within three hours, even replaced a recalled driver's side airbag. The MB crew also washed the van AND did a great job, which takes a bit of effort on a large vehicle.

But smoking in a customer's vehicle is unconscionable. I'm sorry the action of one person has to reflect so badly on clearly what is a great team and a well-run MB dealership. In any event, I'd definitely return to MB of Reno for future service.

This is my third Mercedes car. Obviously I love them. It was my second purchase experience at Mercedes Benz of Reno. My sales person Ben, was professional and knew the cars very well. He was extremely easy to work with and he listened to what I wanted in a car and did not try to SELL me. I very much appreciated that. I can recommend Ben and the entire team. I have never had a bad experience in service or sales.

My Service Rep is the best. I depend on him and he never fails me. The service alone keeps me with MB.

Their service manager treats me very well.

Driving through mountainous terrain. My car needed repair. "It now drives like new, as their service team handled my needs quickly and professionally.

Excellent service, very nice lounge, the service person was very attentive. The only problem is your prices are excessively high

The guys seemed reasonably knowledgeable. We have a 2016 Sprinter with approx 11k miles. After sitting overnight we would turn on the vehicle and the transmission wouldn't move into drive or reverse. Mercedes let us know that we needed a couple of pins replaced. After we left the dealership, we had the same issue and ended up driving down to Vegas to the Sprinter specific Mercedes-Benz down here.

Overall - even though they didn't resolve the issue the customer service was great. I loved the coffee machine in the waiting lounge. :)

David Rowe and Scott were really great people with whom to work. I would recommend them to anyone wishing to buy a new or used Mercedes!

Great experience for my first Mercedes Benz! No pressure environment, yet will take the time to answer all questions! Thanks Jade!