Mercedes-Benz of Reno Reviews

Bill was the BEST sales man my husband and I have ever had since we have been buying cars for 40 years. He was helpful but not pushy. We Love our new Mercedes-Benz!

Professional, efficient and my personal service writer Jarrett is very professional and easily available and accessible when I need work on my cars
Highly recommended

Staff was very friendly & informative. Professionalism was at its best. Highly recommended.

During this pandemic, I was happily surprised that I did not have to go into the Mercedes-Benz dealership to have my car serviced. Javier pickup and delivered my car, even tutored me on the electronics. I have depended upon the professionalism and honesty of my Service Advisor, Jarett Burrows, to keep my car safe and in good working order.

I heartily recommend the care and service you will receive at Mercedes-Benz of Reno to any one who is looking for quality service.

Regards,

"Bonni" Elane Ellis

Excellent service all around especially by sales professional David Rowe

Found a beautiful car. The process was relatively quick and painless. Very competent sales personel

i can always count on reno mercedes benz service department to take care of all my auto needs....kwanny woo and the service techs actually care about my safety first and foremost....what more can a customer ask for?

Scott provided excellent customer service and follow up in helping me with the purchase of my new GLE 350. He gave us prompt attention and made sure we knew about all of the available options that we might be interested in considering. Love my new car and it was a great experience with Scott and the rest of the team at Mercedes-Benz of Reno!

Dave Rowe, Kwanee Woo, Joe Castleberry, Darrell are the best!!!!!

I went to Mercedes Benz of Reno the very first time and spoke to Cameron Nurse a service advisor regarding a repair. Cameron was very helpful and provided a top notch service. He did all he could do to make the repair possible. Again, just want to say thank you for looking after my car and Resolve my problem.

Dr. Soor

Extremely rude and not helpful my car was thete over a week and no one called to let me know what was going on, when I finally talked to someone they said oh the forgot. Also upon getting my car back there was major rippling on the inside of my car, by the center council skd instead of saying ma am you have a warranty let s fix it which I reminded the gentlemen because my SA wasn t around ever he wanted to argue. It was horrible

Easy, no pressure, and actually enjoyable buying experience. Our sales person, Scott Ratfield was great, helping us at every step of the buying process. This is our second MB from this dealer. We are very satisfied.

My name is pedro vicente, I just bought a 2020 amg cla45 on august 1st and the AC stopped cooling 7days later so I take it back to fix it and all they said they just need more free on it. if anybody buys a over 70,000 new car we are gonna expect to get a new car right? not a car they will give you. headache every week I go back to the dealer ship and they told me there is nothing they can do! I will not recommend for anybody to buy cars from this dealership now. I m driving a new car with no AC and 100F out side

My 2nd mercedes purchase at Mercedes Benz Reno went smoother than my first. Ryan Jesse was a fantastic salesman. He listened to our needs and gave us the time to make a great decision. It went so well my daughter went in the next week and bought a Jeep from them. They have always treated me well, whether it's sales or service.

Just had my car damage getting a car wash( Robert) employee

Doing business with Mercedes Benz of Reno was a great pleasure. They made our first Mercedes experience fun! Ken Payne was knowledgeable and very accommodating. We got a great price on our new C350 and a great price for our trade. We will definitely be doing future business with them.

Great service and very easy to make an appointment. The loaner vehicle made getting my car serviced very convenient.

Management to dealers, detailers are professionals, experts on their responsibility.no complain or issues!! I m happy customer..!

Friendly and helpful staff. Stay in touch and keep you informed regarding service issues. Go above and beyond to provide quality service.

Ever since I bought my Mercedes last year I have been impressed. I have not had a single problem with my C300 AWD Sport. It s amazing in the snow, fun and fast in the summer. I was even more impressed with how I called and asked to make an appointment for four new tires, alignment and they got me in the next day. Service was excellent and I was even more impressed Mercedes had a shuttle to take me home or wherever I needed so I didn t have to wait there while they worked on my car. Thank You Mercedes-Benz of Reno.

My experience with Joe handling the problem with my gas tank was beyond fabulous! He let me know that the issue would be taken care of with no charge, obtained a loaner car for me and was extremely efficient, keeping me informed as to the progress. I can t thank him enough and will always return to that dealership.

Brought my sprinter to reno today for a recall appt regarding the airbag. ( an important safety feature) I received notification of the recall well over a month and half ago. The notification stated the dealership would have the parts available to them. I first called on 11/18/2017 to schedule an appt .and was told they did not have the parts, that they would call when they had them in. Two weeks passed and I called to follow up and was transferred to the parts dept. Before securing the appt. To make sure the parts were in stock, I was assured the parts were there and transferred back to scheduling where I scheduled my appt. For 1 week later. Mind you we live 1 1\2 hours away 160 miles round trip. I drove the sprinter to reno and my husband drove our car after work to meet me and do shopping during the appt. We came back 2 1/2 hours later to pick up our sprinter only to be told that they did NOT have the part in stock and we would have to reschedule. I even received a courtesy call yesterday confirming I was coming. Maybe they should be re confirming the parts are there to perform the service as well. The service rep was apologetic, but only offered to maybe buy gas for my CAR the NEXT time I come over, incurring another 160 miles on 2 vehicles for a recall appt. Not impressed. Frustrated and annoyed.

Such a great dealership with a very nice staff. I'm grateful for our salesman Nick who made it easy and seamless, to include thw manager Kip and Patricia who goes over the contract details, etc.. THANK YOU Reno Mercedes! Tahoe Gail

Service Advisor Jarett Burrows has been our Mercedes Reno customer representative for five years. His professionalism is exemplary and his sincere desire to build relationships with his customers means that we look forward to bringing our Mercedes in for service. Unbeatable engineering and management that values team members like Jarett makes Mercedes ownership a pleasure.

The entire staff was extremely professional and very kind throughout my entire experience. I love my new car!!!

As a first time car buyer, I was coming into the process with a lot of fear. But I went ahead and scheduled an appointment with Jonathan Perez. He was very open about the process and explained the jargon I did not know. I was able to test drive a car I was interested in, and fell in love with it. Jonathan Perez was so hands on with the entire process and did not pressure me into doing anything. With the combination of the pricing given to me, transparent process, and Jonathan Perez s friendliness, I bought the car the same day! Thank you so much Jonathan Perez! I love my Mercedes Benz!

If you are considering purchasing a Mercedes ask for Jonathan Perez. He is very knowledgeable about what inventory is currently on the lot. If you want something that they currently have he will locate it and have it shipped. He was more excited to share all of the technology and details the car had to offer and never had the attitude of a sales man. He just shared knowledge. He was beyond grateful we gifted him a bottle of wine at the signing of paper work and even forwarded a few pod cast to us that are very inspiring.

Ken the sales manager also deserves a big shout-out. He has a great sense of humor you might not see at first. He has a gentle and kind energy about him that is grounding and helpful when making a big decision. Ken is also very knowledgeable about Mercedes as well.

Sure I am beyond stoked about my new ride! But the customer service was a huge part of of my decision making as I went to five other dealerships in this process and nothing compared to the customer service I experienced at Mercedes

I took my S class 3 times to the service department at this place and each time I get the car back with a new problem. One time I received the car after service with a dent on the back. Most recently few days ago also took the car for routine service and they gave it back to me with loud rattling noise comes on while driving. So disappointed and frustrated by them! I don t trust them to do any service on my car anymore!

JARETT BURROWS is the person I deal with when it comes to my car service or warranty. he is the most honest person I have ever seen in my life when it comes to car servicing. he show's me so much respect every time I talk to him on person or on the phone. my GLA-250 is my baby and he takes care of it so carefully. I know most people goes to marcedecz are rich people and I am not but this is my 1st luxury car and JARETT just treats me so well he is not looking into my pocket to sell stuff but I always follow his recommendations because of his honesty. every time I walk in and I know JARETT is going to take care of me and my car I never worry. MERCEDES OF RENO is really lucky to have a guy like JARETT in their roster. GOD BLESS YOU man we need more people like you in our society.

Drove 2.5 hours here for a used Subaru, and it was worth it. Everything went swimmingly and I'm loving the new car. Thank you for making it all go so smoothly, Jonathan Perez, I appreciate it!

Once again, my service experience exceeded my expectations. I'm a customer for life. Granted, that may not be that long as I'm getting up there, but the statement stands.

Brought my sprinter van in for the airbag recall and they took care of it quickly, plus washed the beast for no charge! Nice friendly service

Jarett Burrows is a wonderful and extremely understanding service advisor. He is such a huge asset for Mercedes-Benz. Anytime I have called he is prompt to call you back, he listens to your concerns and always will do his very best to rectify any issues or concerns in your vehicle. I can rely on him for anything with my car and I truly trust his honesty. If you take your car in ask for him! He is simply exceptional at what he does!

We had such an incredible experience purchasing our new vehicle at Mercedes-Benz of Reno. Jaclyn was so helpful and receptive to our needs. We highly recommend this dealership for a new car purchase in Reno.

Was passing through Reno when our coolant light came on in our 2014 GL 550. Called the service department and told them my issue with the vehicle and needed to get back to the bay area that night. Jarrett Borrows took great care of us and helped problem solve with what was going on with the vehicle. Thanks for your help!

Best car shopping experience in Reno. Ken immediately welcomed me when I walked into the showroom. He listened to my desired car requirements and showed me a couple of options. After going on a test drive, he answered all of my questions and concerns. He was both patient and professional. I would not hesitate to lease or buy a car from this dealership. I did not feel pressured into making any snap decisions. Thank you Ken Payne and Mercedes Benz of Reno.
I recommend this dealership for anyone wanting the best!

I love the Mercedes dealer in Reno! The customer service is always exceptional, from the minute you call, (thank you Josh Gillette), to the guys who clean your car and make it sparkle. Joe Castleberry is a true professional and really cares about the well being of his customers, and their vehicles. He can usually diagnose a problem, even before it reaches the back. The manager Kwanny Woo is extraordinary. The dealership is clean, well managed, service oriented and professional.

Mercedes Benz of Reno was a top notch experience buying my first Mercedes! Eve was a patient and professional sales woman and very knowledgeable in the Mercedes line. Tucker was also very accommodating and helped make the sale easy. Above all Ken, the manager was very ethical and professional. I love my new GLA AMG, it s features, elegance and sportiness. Thank you!

My recent experience was horrible. I called the service number to see if any same day appointments were available to have my "check engine " light checked out. Lucky for me there were time slots available. I took an appointment two hours later because I live 45 minutes from the dealership.

I am thinking to myself wow! how lucky am I a same day appointment on a Monday no less. Foolish of me. This was an appointment to make an appointment. Yes, that is correct. I drove 45 minutes to the dealership to be told that the call center in Las Vegas was not scheduling actual service appointments but, appointments to come to the dealership to discuss what service was needed and to schedule an actual service appointment. - An appointment to make an appointment....

I was told they MIGHT be able to squeeze me in, can I leave the van, better yet can I leave the van overnight. What??? I just drove in the van to the dealership., I live 45 minutes away, can't someone come get you? What??? No loaner offered.

The explanation was that "they are having problems with the Las Vegas call center;" I asked for a manager - "sorry he is on vacation." Uggah

I left and called the service number because I wanted to speak with a manager in the call center. Interesting, I asked the women on the phone if she was in Reno and she said yes. Hmm. Long story short, after asking for a manager I was connected with the Director of Sales, a loaner suddenly became available and my van was fixed the same day.

The WTF issues is calling to schedule a service appointment only to be scheduling an appointment to make an appointment. Not only BONKERS, but very disrespectful of my time.

I had a great experience they where every helpful no hassle. The salesman and used car manager answered all my questions and concerns. The finance lady was very helpful in explaining everything to me and helping me to make good choices.

Thank you for the attentive service that I always receive.

Jarrett is reliable and got my car issue fixed.
Thank you for taking care of my car s needs.

Relatively good place to get cars even if they aren't the same brand. They couldn't tell me when they were receiving a car that I was buying here, only that it was on the way, otherwise the service and speed would have gotten them 5 stars.

While there was a little confusion at the time of purchase, MB Reno made it right.

I LOVE my car and our service rep Jarrett is terrific. The folks at MB Reno seem too love their cars as much as I love mine.

I've been a Mercedes owner since 1984. I relocated on a regular basis and I was serviced by many dealerships. The best dealership, that I have ever done business with is Mercedes-Benz of Reno. They have outstanding people like David Rowe in sales, Joe Castleberry in service and Lori in parts who make it easy to purchase and maintain my Mercedes-Benz.

Excellent customer service! I will be a lifetime customer.

The first time I bought a used vehicle from this dealership, I had the pleasure of being assisted by Ken Payne. The no-pressure, friendly communication style was refreshing, especially having survived other dealerships prior to that. Several years later, when it was time for my next vehicle, I was ecstatic that what I was looking for was on the Mercedes used lot. Ken Payne was still there, to my relief, and we did the deal on my target car. The interaction with Ken was even better than last time - what a pleasure! And it was no different working with the finance department. I was shown all of the available extra options and warranties, and was even advised that some of those options were really not suited for me. There was one option that was recommended that I declined, and that was the end of it; no pressure, no hard-sell, nada, just acceptance. Who ever heard of such a thing? I will *always* go to Mercedes-Benz of Reno first. Oh, and the prices are fair from the get-go, not inflated with the expectation that you have to do battle for a fair price.

Thank you, Ken Payne, and thank you Mercedes-Benz of Reno

They were caring, efficient, up-front, honest and trustworthy.

Great place, great work ! And good people. Needless to say GREAT cars.

Marlonn Alvarez has been very helpful with every step of the process. He listens to me and very responsive with all inquiries I have. Javier Dominguez has always been knowledgeable about the vehicle and explains every in details with patience. Thank you for great customer service.

Purchased my car there recently. Great experience, helpful staff.

I was treated with respect and kept informed of the repair progress. If you are lucky enough to get Antonio as your service agent you will be counting your lucky stars. I also felt that the actual repair work was done quickly and the explanation was clear and understandable.

They seem to try hard but do always seem to not have enough people working. I called their main number and then pushed 1 for service. It rang about 20 plus times and then said to call back. You could not even leave a message. I called again and pressed 4 which is not service or sales and did eventually end up with a very nice and helpful person but I still am not sure if and when my car will be ready. Time frames and appointments don''t seem to help that much either. I love my car but would hesitate to buy another Mercedes because they are hard to deal with.

i live two hours from this service center so i booked service several weeks out when they confirmed a loaner vehicle would be available. i called a service advisor and asked for a price quote in the specific transmission flush service i needed. i was quoted $450, when i arrived the service advisor told me it would be $550 then told me they had no loaner cars available. i told them i wasn t willing to uber home and back the next day and that i d schedule the service for a future date. i was then told to wait for 20 minutes for a different service advisor... she proceeded with the paperwork, told me the service would be $850 and that she could get me a loaner vehicle. she made a big deal about the amount of fuel in the tank and to make sure that i brought it back with at least that much fuel in the tank. fine... the dirtiest car i ve ever driven, actually went straight to the car wash (who washes a loaner car?!)

the actual price of service, $900+

why is there a $53 miscellaneous charge above parts, labor, fluid and disposal. oh, that s for rags. really? $53 for rags... fine
i pay my bill and go to get my vehicle but need to wait another 20 minutes as they re washing it. ok, nice. the valet that delivered the vehicle left the door open while starting it (something this dealer told me not to do because of an unfixable software flaw with this mercedes) so now i ve got a loud chime (think seatbelt or door open sound) that won t stop for the entirety of my two hour drive home. finally home, i climb under the vehicle to inspect the work i see transmission fluid dripping from the chassis cross members. i use a rag to wipe up the mess, it s all over the place, incredibly sloppy work. it does not appear to be leaking but instead was just slopped all over the bottom of the vehicle and they made zero use of those $53 in rags.

bottom line, ugh.. this dealership makes service painful (and don t even get me started about the service advisor who pulled his mask down to tell the customer he was working with next to me that this covid thing is just a big hoax and we all need to get on with our lives) i also use lexus, bmw and tesla service centers for my other vehicles and this experience was leagues below standard.

Wonderful dealership with extremely helpful and friendly staff

What a great experience. I used a personal bank for financing and they worked directly with the bank to make it seamless. A very family friendly organization which went above when accommodating children. I would highly recommend giving them a chance for your business. The service department is also fantastic. Schedule a service 6 months after purchase. Most dealers never did what these guys offer.

Great dealership, great people, very very good experience. Dave Rowe and sales manager Lee Langley were amazing, made the buying process easy and fun!! Will I buy from MB again?? You bet !!

Excellent overall! Scott was great! Even though it was a cash deal it still took a long time though.

Took my old 2001 Mercedes s500 to be diagnosed at this dealership few weeks back and they correctly told me that the tranny was fine after being told it was malfunctioning by another shop downtown. Now, you could say they saved me over 4 grand by telling me the truth. And they did! Always get a 2nd or 3rd opinion when it comes to big jobs...and btw, Quamie, (name misspelled I'm sure) gave me great advice as to what to do or not because the old s500 wasn't worth fixing anyway.

We had an AMAZING experience with the Mercedes Reno dealer!! The store manager was helpful, friendly and from our local area! He got our Mercedes motorhome in immediately since we still had a good 20 hour drive back to MN. We were so blessed and thankful for their timely and courteous service! We highly recommend them! Also, not to forgot they got our dog a water dish and two treats . THANK YOU!!

Went in for a complimentary birthday check up and wash. Was told it would take 1 hour. At about 1 hour and 15 minutes I checked on the car and was told they were finishing up. At the 2 hour mark I check on the car again and was told it s waiting for a wash, the only thing I was there for. Ended up taking 3-3.5 hours to wash a car. Missed my other appointment. Every time I bring my car in I have a similar experience. People here are terrible and do not care.

This dealership has the best service department I've ever seen! Very professional, very detail oriented! I highly recommend them!!

Jarrett is awesome. Very personable and efficient. My car runs great. I ve had it serviced at the dealership since I got it in 2012.

Appointment time kept. Thankfully, nothing major needed to be done, but service advisor kept me informed along the way. Very good service and appreciated the heads up about issues AS they arose. I needed to have car checked out and 140K service done, including tire rotation, in anticipation of 700 mile road trip the next day. Most impressed that all work done and car rode beautifully. Kudos to Mercedes-Benz.

The service and commitment to excellence at the dealership is second to none. Cameron Nurse was my service technician and he did a great job making sure my car was serviced quickly and perfectly. Kwany is in charge of the service department and he does an amazing job of getting things done. A++++++ to the service team.

Great. Omar, the service advisor, took our car in right away for diagnostic service on our battery. Informed us our battery is still good. Had us speak with a technician as well.
Left it up to us to decide on replacing the battery or not. No charge for diagnostics.
Price to replace the battery is reasonable compare to where we live in Bakersfield Mercedes Benz service dealership.
Overall experience is excellent!

the worst experience with the service department here... stay away

Jarrod was very helpful and always does a great job!

Everyone is friendly and polite. I had a great experience at Mercedes benz and I ended up buying a car from them. They are always professional and caring towards the customers. I would definitely get a car from them again.

Simply the best car care offered anywhere! Always friendly, thorough, and efficient.

While the team was not good about returning my calls for status of service, or proactively providing updates after a week in the shop for a repair, they did complete the repair, which was under warranty, and tried to resolve the problem even though it did take time. I did give MB of Reno another opportunity to service my vehicle and they kept the turn around time as well as delivery time, but the price quoted on the phone for just an alignment when making the appointment as quite lower than the price charged when picking up my vehicle. This has happened before and is an issue that needs to be addressed so quoted fixed pricing is the same as charged.

Frist time purchas a car at Mercedes of RENO ,very nice people , great service ,100% satisfied . Love my 2018 E 400 . Fantastic shopping experience .Thanks Jason .

MB Reno always goes above and beyond for me. Took my RV in for the driver s side airbag and they made everything so easy. From setting the appointment for the day and time I needed, to the speed of this service and the wash and vacuuming they performed, it was an a great experience. They get an unqualified recommendation from this happy customer.

I recently purchased a used 2019 Subaru Outback from Mercedes and was surprised it was the best deal in town for a Subaru being a Benz dealership. The customer service was phenomenal, Jonathan Perez, was my sales men and took great care of me. This was my first time purchasing a car and he made the buying process smooth and fun.

The car had a TPMS issue from the last owner caused by changing the rims. This caused the system to malfunction and the tire pressure light to stay on. I noticed the day after my purchase and told Jonathan. He made it a point to make sure this issue was resolved immediately on his day off. He contacted the GM and service department to escalate the problem right away. I was able to drop off my vehicle day of contacting Jonathan.

Cameron Nurse, in the service department was very friendly and made sure I was able to get my car back promptly and getting me in without a scheduled appointment.

I may have not bought a Mercedes from this dealership but I felt that I did with the customer service I received.

If I could give them 10 stars I would. I had the most pleasant experience buying my first Mercedes. The whole staff is top notch when it comes to their customer service. I highly recommend Joanna. She is very knowledgeable about the Mercedes brand and all of their vehicles. I felt at ease and comfortable when it came to the whole buying process. The handwritten Thank You letter that I just received today in the mail was the cherry on top. Class Act! I m so happy to be apart of the Mercedes family now and look forward to doing future business with Mercedes Benz of Reno.

Brandon in service was amazing. He has great customer service and he made it feel like we had known him for years!

Gian was great and and made the process enjoyable. What can you say, it's a Mercedes dealership!

Sales manger Jim and Jonathan are very helpful. Jonathan very patience to spend time to show all functions. Great service.

Absolutely fabulous! Dave, Tucker and Javier were so helpful in meeting all our needs and placing us in a car suitable to us. A car that has all the bells and whistles but feel so confident to enjoy because of Dave and Javier.

Jonathan was super helpful in helping me find a car.

Both salesmen we met with were very professional. They took the time to answer our questions, and we had a lot of them. I would not hesitate to use them again for another car purchase.

My wife and I had been looking for a E350 for a few months. We came upon one listed at the Reno Mercedes Dealer on the web and contacted them for more information. They were very helpful and provided a great deal of info about the car. Ownership, background and condition. We were put in touch with Scott who put the personal touch on the communication. We set up a time to look at the car and take it for a test drive. Scott had the car ready with paper backup for all the data. We purchased the car that day. We could not be more pleased with the professional approach and friendly attitude of the people in this dealership.

Excellent service, great facility and friendly service staff.

I purchased my Vehicle at Auto Nation Roseville with on Oil Change Package. Then I moved and the closest Auto Nation is in Reno. Mercedes Reno is an Auto Nation Dealer. I make an appointment very nice and easy. I try to make my appointment early so I can get in and out quick. Unfortunately they have not figured out how to be quick.
The Service Dept. called the night before to make sure I was coming so he could get the parts ordered. Yet I waited two hours and they wanted me to wait another 30 minutes for a Comp. Car Wash. No thank you!
I have other things I need to do today. I have one more Oil comp maybe they can get 1 in 7 done quickly.

The service experience was excellent. Jarrett is very helpful and explains everything well. My car intake was timely and the service was done two hours early. Thank you.

We bought our GLK via the internet from Mercede-Benz of Reno. They made the process very easy and attended to every detail along the way. Both our sale person Jerry Juskiw and the manager were very helpful. Our new GLK should arrive in the next few days!!!

I took my GLC in for her first service. Was greeted promptly and checked in with Brandon. My car was serviced and washed all in the time they gave me. Relaxed a bit in the lounge area. This is my fourth MB and I love it.

The customer service and MB of Reno is superb. The sales people are patient and kind, working to gain a customer's trust. I would definitely recommend this dealership anyone is search of a luxurious car in the future.

We had an appt for 940am to have brakes to RV adjusted. Was told when making appt that maybe would be 1.5 to 2 hrs. We dropped off, went to Walmart til 1230, came back to see our RV being taken for what we thought was a test drive after adjusting.

Maybe 30 min maximum later we were told that it was performing normal, no adjustment necessary. I asked why it took so long to get to that conclusion, as we waited over 3 hours, and was told it took a long time to first do a complete safety check before checking the brakes. I couldn't believe that and asked the serviceman how long he had our rig. His answer, 1/2 hour.
They were very busy.

So, why make an appt to wait 2.5 hours and why be told a story?

My husband still doesn't buy that the brakes are normal.