Our advisor, Caesar, was very professional and co...

Our advisor, Caesar, was very professional and courteous. However, we drove an hour to the service center and were disappointed that there were no loaners available. We had to wait 30-40 minutes for a shuttle to take us to a local shopping center to occupy our time; the shuttle wasn't available to pick us up. We were disappointed because the primary purpose of our visit was the performance of a recall mandated service. I would suggest that the service center needs more resources.