The service is ok, I had some damage that was repa...

The service is ok, I had some damage that was repaired halfway and returned to me nearly un-drivable. When I brought it back to have further repairs there was an additional $1800 cost to me and no option of an insurance claim since the first half had been completed and paid for by me. When I take my car in for oil changes and annual service and request a loaner car the service person seemed annoyed and repeatedly asked me if I was only here for service which makes me think that I wasn t supposed to be allowed a loaner car? That part is confusing and the service is not friendly. Between the 1-2 days time it takes to service my vehicle, the inconvenience of the location of the service center to me, and the unfriendly service personnel I definitely wish it was possible to service my vehicle elsewhere, however certain computer updates can ONLY be done at Mercedes. I may try to buy a car that is easier to service in the future.