Vladimir Namestnikov

Review of Lexus On the Park

Worst service ever! Took my 2004 is 250 in because...

Worst service ever! Took my 2004 is 250 in because the inside of the car smelled terrible every time I turned my car on. Gave my car in for damage repair estimate and to change the cabin filter. 5 hours later when I came back they claimed that the car smells perfectly and they forgot to do damage estimate. I demanded that I still wanted to change the filter so it turned out that they were just out of them and I was not crazy! i prepaid for the filter and my father picked it up a week later and told me to drive by any time to get it installed quickly. Today I came by to get it installed and none would help me. Claiming that I need to make another appointment or wait until next available tech becomes available. Customer service treated me like i was a begger. I can take my car and money else where!!!