I had a reservation for a rental car because my w...

I had a reservation for a rental car because my was at the body shop . The customer service was very bad. Didnt offer me any assistance to get picked up which is 5 minutes away from my place. I had to walk 30 min to get to there. When I asked what's the address. Telling me to Google lexus on the park. Couldn't understand his words at first. Very disappointed honestly