The niceties at LOTP end when the sales transactio...

The niceties at LOTP end when the sales transaction is complete. The PDI was not done when I went to pick up the car. The car was delivered with less than a tank full of gas. When I got home, I noticed scratches on the rear bumper and when I called, I was told that there were no scratches when I took delivery of the car. The General Manager and the General Sales manager didn t have the decency to respond to my email.