Lexus On the Park Reviews

Excellent customer care , I am so happy I came to Lexus on the Park for my new purchase. Mr Stephan De Silva is professional, respectful, courteous and pleasant to deal with. I am
impressed with the overall service provided by the entire staff from Lexus on the Park!

Mr. Fadi Zaatar was really helpful. Thank you for your hard work. Definitely recommend him.

My wife and I share the same sentiments when I say that Fadi Zaatar is a true asset to Lexus on the Park. He is a builder of relationships, smooth operator and a deal closer. Thank you Fadi for delivering and making the car buying process easy. Thank you to everyone who assisted in the process. That is the touch of excellence!

Reinaldo & Marie S.

I have been dealing with Alistair and the team at Lexus on the Park for years and the customer service is top-notch and the quality of work is outstanding. Truly a pleasure to deal with.

my experience with this dealership was excellent , grate customer service, especially with sales person benjamin momayes ,he was very knowledgeable and honest person and very patient with client i am so happy i bought the car from there.

I want to start off by saying "THANK YOU"!!!

It was worth the 2 hours drive this past Saturday to visit a dealership we have heard so much about. We were not disappointed.They greeted us with a big smile and although it was a busy evening, before we could sip through a coffee, we had Ben at our service. What a gentleman he was. Not only he was able to run different options to meet our needs, he was so kind to let us test drive as many as cars as we requested, ran numbers numerous times, provided his honest opinion and helped us close the deal.

We should also mention the courteous service by all supporting staff in the deal. We have never been congratulated by a Manager when the deal was closed. Sean Johnson, a fantastic leader he is. Not only he took the time to come over and meet myself and the family, he had reassured we will be looked after throughout the journey. Ben got us the keys back while he processed our deposit and paperwork and we were back looking at the car again. Exciting times. Finally, we met Lazar, our numbers guy. What a true gentleman. Not only he was patient with my wife and daughter making weird noises munching away on complimentary pop corns (considering it was nearing the end of business day), he took the time in explaining different warranty and financing options. Ben, Sean and Lazar stayed past the business hours and before we know it, vehicle agreement signed and we were on our way back! What an experience!!

It didn't end there. Sunday morning, i woke up with a change of heart and wanted to get a same car in a different color. I sent an email that day and followed up with Sean on Monday morning; without any hesitation, he connected me to Ben who again helped with searching another car that would fit my needs.

I would strongly recommend these folks as they truly take the time in building relations and without forcing, try their best to get what you are looking for.

I will drive again to these folks to get my Lexus as this is truly a fantastic product, backed up by AMAZING customer service at 'Lexus on the Park'

Keep it up!!

Great value and buying experience from beginning to end. As a current customer had high expectations, and even they were exceeded !
This dealership is in a class of it's own.

My family purchased a pre-owned 2011 Lexus RX 350 from here recently and we just wanted to say a big thank you to everyone who helped us. The entire staff, from the Sales Consultant (Hemal) to the Financial Services Manager (Stephani), really catered for all of our needs. The Sales Manager (Sean) remained professional throughout and the Delivery Specialist (Rene) took his time and personally explained all the functions inside the car.

We would definitely recommend this dealership to anyone who wants professional and courteous service.

Thank you Lexus On The Park for all of your help!

No words can express my gratitude to the amazing people work in Lexus on the park, especially Mr. Abid Shivji. They are not only amazing at work, but also in customer service. They really do care about their customer very much. I went there for winter-tire change service a few days ago and I accidentally dropped my very valuable ring that it was from my grandma. I was so sad and depressed because it s the only thing I have from my grandma. I asked help from them to try to find it, they were so kind of do the best to look for it and UNBELIEVABLY they found it. Today they called me to give me the good news and I can t believe I really got my ring back!!! Thank you so much for what you did for me, beautiful people beautiful heart!

they give me the same car with different VIN,I end up having my car uninsured for one month

Came to buy wiper fluid and Serge from parts was more than generous to help me put it in the car. He is a really awesome employee.

I went to Lexus on the Park to sell my Mazda 3 and was greeted by good customer service and management.

I especially found it helpful through the process when Nixcy would text with me even on her day off to answer questions I had.

Kevin is extremely helpful and friendly. Very informative and entertaining. We had a lot of fun looking at the variety of cars with him.

I use Lexus on the Park for all the service and maintenance for both my cars (both Lexi). The only work done elsewhere is tires. The staff in the Service Department is always pleasant and helpful. They greet you with a smile and are always trying to please. This runs from the Service Advisors right through to the Technicians and Receptionists.
Today I was looked after by Greg and when I came to get my car Nicole helped me chrck-out. Both of them did a "top-notch" job.

Brian in service did a great job yesterday afternoon in getting me in and out quickly. I had barely finished my coffee when he announced the minor service was done (including a car wash). He suggested a wiper change, but I had not noticed a need so refused that extra cost, preferring to wait or do it myself when needed. (My antennae are always up on any suggested 'extras.') Then last evening when it was raining and I was driving on the highway in the dark I realized I should have accepted Brian's suggestion of changing the wiper blades. I was pleased to realize that I should not be skeptical of suggested extras and trust the dealer more. Its good to be confident in the messages delivered by the service team. Thanks, Brian.

Recently purchased a vehicle at the Lexus on the Park Dealership and had such an amazing, easy-going experience. This is all thanks to Alex Thomas our amazing sales person as he was very patient and knowledgeable in helping us pick our dream car! We always received prompt replies from Alex around the clock to any questions we had which shows the high level of customer service and professionalism you would receive at this dealership! I would recommend Lexus on the Park to anyone who's looking to purchase a vehicle!

Amazing store with exceptional customer service! Great people to deal and they have a great selection of pre-owned and new vehicles. Would not go anywhere else!

Getting a new car has never been a more enjoyable experience. I had checked out Lexus a few months back and that's when I met Mark. He kept my needs top of mind as he reached out every so often to let me know what was happening as my current lease was coming due in a few months. Mark delivered exceptional customer service in every sense of the word. I didn't for once feel I was being sold, but taken care of as he continued to go above and beyond to help me find a solution that really felt good for everyone. I was thrilled to give Mark the sale and get into a car I didn't think possible. The service from everyone I dealt has continued to be exceptional (Katherine, Josie) and I look forward to my continued amazing experience with the Lexus family.

5 stars to Andrew and Alex for the exceptional service my parents and I received during our visit last week! It was our very first time at Lexus on the Park, and we could not have been more amazed by the professionalism of this team. We had the privilege of having Alex Thomas as our Sales Consultant. His patience, knowledge and friendly demeanour made the negotiation process a pleasant one for us. Once we closed the deal, we were directed to the Finance Manager, Andrew Thomas. Andrew finalized the paperwork for us and was responsive to our inquiries right up to to the delivery of the vehicle. We are so happy with our new Lexus RX and will be recommending Lexus on the Park and their amazing staff to our friends and family. They truly go out of their way to ensure satisfaction and our only regret is not having found this dealership earlier. Thank you again to Alex and Andrew!!

Are you looking for someone who knows the how to provide the highest level of customer services? Someone who provides detailed, reliable, and honest information about your car? Then ask for Greg Mugford, he will take care of your car and needs.

I recently purchased a brand new Lexus IS from Fadi at Lexus on the park. Excellent guy and salesman. I told him what my goals and needs were and he did a great job successfully getting exactly what I was looking for. He has thorough knowledge on the Lexus brand itself and the vehicles. Very satisfied dealing with Fadi. If you are looking to buy a Lexus I would recommend Fadi Zaatar at Lexus on the park. You will not be disappointed.

Highly recommend Ricky Lam for exceptional service!

I recently sold and purchased a car at Lexus on the Park . I drove down from Ottawa to do the transaction and I could not believe how it all went so smoothly. The staff at Lexus on the Park were helpful , friendly , courteous and efficient. It was the easier car transaction I ever did . They changed tires while I ate a free lunch at their restaurant! Thanks to Andrew Thomas , sales rep and Josie who showed me all the fine things in the new car. . They were awesome Much appreciated.

I went to this place thinking I could trust them since they are Lexus. My IS250 2008 had the check engine and check VSC lights on. These guys came back with a $3k quote and told me that still wouldn t be a guaranteed fix. The 3k included a y pipe replacement, a mass air flow sensor replacement and an oxygen sensor replacement. I could not reason a 3k repair on a 12 year old car so I took it to my mechanic and turns out there was nothing wrong with the y pipe OR the mass air flow sensor. All that was wrong was an oxygen sensor and a fuse - a repair worth no more than $400. Beware of places like these, they rip people off just because they can. Get a second opinion before you spend all your money on these scammers!

Last week i purchased new vehicle, ricky lam helped me for buy it, it was my first car with lexus hybrid, on every questions , he answer me fast and good informations. If i purchase another car next time, i am sure meet with ricky and recommend to my friends, thank you for helping ricky~~

I have not yet purchased a vehicle from Ali at Lexus on the Park but I felt like I should leave this here anyways. I have been a loyal Audi customer for years but have recently had a less than stellar experience with them. Ali has not only persuaded me to switch brands but has gone above and beyond figuring out what I need in a car (RC 350). I am looking forward to getting into a Lexus when the time comes but I wanted to thank Ali and the team for the great service I have received so far!

I have now purchased/leased 3 cars from Lexus On The Park. The car and dealership go hand in hand. They are both 5 star. I would definitely buy/lease another Lexus from Lexus On The Park. Keep up the great work.

I bought 2010 lexes here , my sales person was Occonor he was very helpful and explained everything to beginning to end of deal also I met with manager zafer he was amazing too , I will recommend to go here . Very happy and thank you .

It has been my privilege to work with representative Gelyn Mercado. Our Lexus RX 350 was in for a tire change to summer tires and also to ask about a mystery problem concerning the battery. Gelyn enlisted the Service Manager and a technician to work on our mystery battery, and together they solved the problem which really was not a Lexus problem. She is impressive and provides excellent service, in our case, to search out and resolve the troublesome mystery in our car. I highly recommend Gelyn!!

Be careful. This warranty only covers the tires itself. My tire blew up and caused damage to the light gauge and felt undercover and NONE OF THAT IS COVERED> Lexus DOES NOT STAND BEHIND THEIR PRODUCT. MY CAR IS NEW AND STILL UNDER WARRANTY AND THEY STILL WON'T COVER THIS. THERE IS NO BODY DAMAGE.

My wife and I went to Lexus on Park one day to just look at some cars. We were lucky enough to work with Tom there. He is a great sales person. He is not too pushy like a lot of sales people but yet he would do whatever he can to get you what you need.
We ended up signing a contract the same day. It's been a few weeks and we are very happy with our purchase and the service at Lexus on Park.
I would definitely recommend this dealership and more specifically Tom.

My husband Steve, my daughter Chantelle and myself shopping for Lexus rx350, we met Raj Dey as consultant. My husband told Raj what we looking for, Raj shown smart performance to present our needs. He spent enough time without prejudice. I wish him to continue this kind nature and more success in the industry.

Kevin Loth made the sales experience lively and engaging.
Kevin is knowledgeable, unassuming and with a wry sense of humour.
Throughout, he maintained a professionalism that should serve as a Lexus benchmark.

I was interested in purchasing a new vehicle over the weekend and I was interested in going to Lexus so I found the closest one to my address which is Lexus on the park at 1075 Leslie st in North York, upon arrival I was hesitant to go inside as I saw 5 people standing by the front desk 2 of the lady s were not wearing masks... I came inside to speak w a salesperson but wasn t greeted for over 20 minutes by this point I saw that they were NOT practicing social distancing or safe workplace rules and regulations which forced me to leave asap, very unprofessional.

Very recently, I leased my first NX 200t F sport. Ali was so helpful and patient with me. She gave me all the information I needed to make the best decision. I absolutely love my car! Anthony the manager was very kind, he welcomed me and my family when we entered the store and answered my questions via email so promptly. I would definitely recommend Lexus on the Park again to anyone interested in purchasing/leasing a car. Go to Ali, she s so amazing!

I brought my car in to the service dept without an appointment to get a problem with my right side mirror assessed. The mirror was wobbling after a bump. Advisor Benson and Technician Greg looked over the problem and put the mirror back in place, saving me close to $1500 in fees to replace the whole assembly. Thanks guys!

Wonderful environment, Wei was very friendly and helpful.

Thank you to Kevin, Asif, and the rest of the service team for always going above and beyond expectations to resolve issues. Not only are the matters addressed timely and effectively, but with great courteousness and professionalism.

This is our third car from this dealer
They continue to impress and would gladly recommend them
Particular recommendation for our sales associate Nick Bales, what great service
We happily recommend the entire team
Thank you

The customer service and service department at Lexus On The Park is wonderful. I have bought two vehicles from this Dealership. I am absolutely thrilled with the vehicles and the team there.

Both Benson and Carl were knowledgeable and helpful when I popped into the Dealership for some assistance on August 22nd but then again I am NEVER disappointed with the service I receive at Lexus on the Park. Having been a long-time BMW driver, I am amazed at how Lexus has taken over and provided a service superior to other dealerships. Congratulations and well done.

Bought a 2020 Toyota Highlander today. Connor was our sales rep. He provided excellent service, responded to our inquiries quickly and efficiently. The whole process of picking up our vehicle was smooth and painless. Highly recommend dealing with this dealership. All of the staff were friendly and welcoming. Please to see how well they adhere to current covid rules.

In the past, I used to hate taking my car to get serviced, but since Greg Mugford, became my service advisor he makes the whole visit run exceptionally smooth. He is honest, efficient and very thorough. I can see how much hard work and ownership he puts in everything he does. It makes all the difference and why I choose to bring my car to this dealership. Thanks Greg for all that you do!

Lexus on the park was excellent with helping my family purchase and services. We were very impressed with the sales manager Josie , he is very helpful and professional . the sale person Wen also nice ! the place we take the vehicle for service since pricing is competitive, but more importantly everyone in the service department really looks after the vehicle. I highly recommend " Lexus on the park " to any of my friends!

We came to Lexus on the Park to purchase a car for my cousin. We met with Fadi. I previous bought a car last March, told my friend who also bought a car from Fadi, and my cousin. We sat with Fadi and he provided all the information about the vehicle and also told about all the promotions. Fadi also provided us a great discount on top of the price. I would recommend the dealership and I would highly recommend anything to meet with Fadi to get the best deal.

It was a fantastic experience from start to end. Mark was a wonderful salesman, not too pushy, but firm and he had a lot of information for me, which I liked. Mark walked me through everything and was very helpful throughout the process. I visited a couple of other Lexus dealerships and he was very cool with that. When I picked up the car, Rene gave me an amazing tutorial on how to operate my new "starship" :) He took all the time in the world to show me how things worked and has been really helpful with follow up emails, asking if I needed anything. Well done Mark and Rene at Lexus on the Park!

Many thanks to sale consultant Fadi, sale manager Anthony T. Alexandrine, Stefanie and product delivery staff. You are a great team.

Great dealership. The sales rep Alex was wonderful, patient. My go-to guy for when I am shopping new cars!

My recent experience concerned two issues for a damaged windshield and Bluetooth issue. Benson Lin with Lexus Service took great care in troubleshooting a complex Bluetooth issue that was actually a phone hardware issue versus a Lexus system problem. He followed up to resolution even though it was not vehicle related. Benson also facilitated a windshield repair versus a replacement (I did not believe a crack of that size could be repaired) instead of sending me to another service provider. In today's fast paced world, it is refreshing to have quality people like Benson, take the time to go above and beyond to help customers. Much appreciated service excellence!

What a great car experience I had today at Lexus on the Park and all due to a great sales person named Yama. He did not try to sell me on anything or direct me on to anything I did not want. but kindness. I really great guy with super product knowledge and the ability to understand your needs and show you the product that is right for you. Great Cars Great Salesman. I highly recommend. Ted Bluestein.

David Lee is an excellent dealer ! Highly Recommend it ! Very nice and helpful!

We have just bought our RX 350 2015 and cannot imagine a better sales and service experience than Lexus on the Park offerings. Once again Billy Kim, salesperson(We made a decision in 30min!) and of course, finance services Alexandrina Brisson (wonderful experience) were highly professional and courteous at every stage; Staff such as Bill and Ali seem to epitomize the close attention to customers that Lexus on the Park is so known for and one of the reasons I'd recommend it to others.

It was my first time walking into this lexus dealership and they were very welcoming to me and most off all the sales rep Fadi Zaatar was a great person to speak with he got me the pricing and payments i was looking for and was negotiating with the deals that i was looking for

My husband and I were referred to Fadi and Lexus on the Park by our mechanic. We contacted Fadi and he arranged for us to come in and test drive three different types of Lexus vehicles (Hybrid; SUV; and Sedan) as we were not sure which type of vehicle we wanted. Fadi went above and beyond and we decided during this visit to purchase a used Lexus sedan (IS300) in impeccable condition. We couldn't be happier with our choice and we picked up the vehicle a week later. All of the staff at the Dealer are extremely professional and willing to assist and answer any questions. They even have a staff person dedicated to providing a vehicle 'overview' prior to leaving the lot. How cool is that!! We will defiantly recommend Fadi and the Team to our friends and family!!

From start to finish, this was an amazing experience. Fadi Zaatar was our guy, and he was there to answer any questions we had about our new CT-200h, he brought the car to our home for a test drive, and at no point in the process did we feel rushed, pressured, or ignored. He was honest, and transparent with any questions we had, and we really felt like it was a personal transaction. Signing our papers was quick and easy, the people preparing our vehicle did an excellent job, and Christine showed us everything about our new car, and even helped us set up our phones and satellite radio.

Everyone we delt with at Lexus OTP were smart, courteous, and kind. I highly recommend buying from this dealership.

It was a great experience to do business at Lexus On the Park! Special thanks to Yama Fazli as our Sales consultant. He is knowledgeable, reliable, helpful, and super friendly. He made the negotiation process a pleasant one for us. 5 stars to the Lexus On the Park and its amazing staff including Yama, Andrew, and Josie.

Very nice and courteous staff. Good experience of buying a car. I totally recommend this place.

I've had many vehicles through out the years but by far Lexus is the best. Farzad was a great sales rep. Shopped around with different dealerships and Farzad helped me make the best decision. Didn't feel just like a sale. Loving my RX 350

A friend of mine referred me to Lexus consultant Benjamin Momayez at Lexus on the Park. Everything from the start to the end of my visit was pleasant and went smoothly. I ended up purchasing RX350 the same day. I will recommend Lexus on the Park, specially Ben to anybody who is looking for reasonable price and excellent customer service. I also would like to thank Abid Shivji at Lexus on the Park.

My Lexus RX350 was delivered to me yesterday. Stephen De Silva was the sales person that I have used his services since 2010 to obtain my previous SUV's at this dealership. As usual he was very professional and tried to make it a quick and straight forward transaction.

The delivery specialist, Josie Allen was extremely knowledgeable and explained in detail, all the features of the new SUV in a very short time. She installed the Lexus mobile app on my phone and showed me how to use its features and followed up by an email to ensure that everything was working fine.

I have been looking for the right car for the longest time and my sales consultant Alex Thomas found me exactly what I've been looking for! Great dealership all around, from service to sales to management .I highly recommend them to anyone looking for their new car. Go see Alex Thomas!

Greeted by courteous staff even on a busy Saturday afternoon. Tom really went the extra mile not only to deliver the car I wanted, but also excellent customer service (including after-sales) one would expect from a Lexus dealership. Both the credit approval and the vehicle delivery were a breeze; Amy and Tom took care of everything. Will definitely recommend Lexus on the Park to friends and family. Keep up the great work!

I bought a car with the help of Fadi who is very professional, accommodating and sympathetic to what is my preference in having a reliable car. Indeed I was very appreciative with Fadi s help a reliable person with a lot to offer from what you need to achieve. When I pick up the car, Fadi extended his responsibilities and beyond his capabilities by spending time to demonstrate some of the key features of the vehicle. I salute Fadi, a dedicated and professional person. I am pleased and delighted on what he did. If you re planning to buy a Lexus, look for Fadi at the Lexus on the Park.

RE: Thomas Homewood
I met this salesperson few years back and was amazed by his professionalism, mild manners and never pushy like "used car salesman". I introduced him to a colleague and he bought an SUV. later when my existing Lexus was 4 years old I went back to Thomas Homewood and had an amazing deal. He was as usual very courteous. The ES350 is an excellent car. This is my 3rd in 10 years. I highly recommend him to anyone. The staff is also amazing. The front receptionists even rememebr your name and call you by your name.
Piyush

This is my third Lexus purchased from Stephen De Silva, who is a total professional. He is one of the main reasons I use the same dealer, even though there is another Lexus dealership closer to my house. And as long as Stephen stays at Lexus On The Park, my next Lexus vehicle will also be purchased through him. Additionally, Josie Allen was also a great help with any questions I had regarding some of the features in the vehicle, and is a valuable asset for this dealership

Had a great experience buying my car from Lexus. 5 stars to Fadi Zaatar and team who helped me out from start to finish. Fadi was extremely helpful and a real pro to deal with. Fadi it was a pleasure meeting you and you made me feel very comfortable from the moment I walked in to the time I drove off in my new car. Thanks for all your great work and support Fadi!!!

Just an awesome experience overall. The red bow was the bomb!!! Commitment experience and professionalism is how I would describe the experience we received from John DeSousa.
Christine Nam helped us with our RX that was purchased elsewhere.
Our business is valued at Lexus on the Park. John, Thank you so much for going above and beyond our expectations

Last week, after waiting almost a year, I finally landed the car I had hoped for. It s a pre-owned Lexus. I had very specific wants even though I wanted a pre-owned car. Lexus on the Park was mostly ok to deal with but the real shining star for me was Catherine Park. She was outstanding to deal with and I would rate her a 5 . Even though she sells new cars, she took over my account from a rep who left the company in March and didn t tell me and she treated me like a special client. I declined many cars and I think I would have ended up in the bottom of the list for most salespeople. Catherine remembered me, was patient, polite and called me whenever a car she thought I would like arrived and was never pushy if I turned it down. She was always professional and cared that I would be happy and she was as happy as I was when we finally found me my car! She even answered my questions after the sale

Lexus On The Park is the best dealership I have ever come across! Professional, curious and honest! Always a pleasure.

I bought a demo coupe in this store. The day I picked up the car, I found some paint work on my bumper. But the lexus sales didn't tell me about it at all, or they didn't even check the car very carefully. They told me the car was in perfect condition
I believe Lexus is a good brand. But I was disappointed by the store's concealment. When I read the reviews of this store, I found that Joel Bunag has exactly the same experience as mine. This happened more than once.

Great experience all around. The team made me feel very comfortable and everything was explained to me. My sales consultant Fadi was great to deal with. I traded in my old vehicle and i forgot my 407 transponder in the vehicle and Fadi tracked it down for me a week later. Thanks!

Great service at Lexus on the park from sales manager Trevor Armstrong. Treated very well with honesty and integrity.

Although not a great fan of purchasing a new car, Thomas Homewood at Lexus on the Park made the process simple and effective. He ensured that he understood our needs and came up with excellent suggestions in terms of models and features. The entire team at the dealership then made the experience pleasant.

Very good experience, high quality car (RX350). I prefer the overall experience as compared to BMW.

"Fantastic Dealership with a Great Team"
I recently made a web inquiry regarding a 2016 ES 350 (cashmere external color) with touring package at Lexus On the Park in Toronto. Alex Thomas, a Sales Consultant responded promptly and a visit and test drive were arranged. Alex is very knowledgeable and had an information package ready when we arrived, containing all the features on the vehicle including changes from the previous years model. The test drive which was smooth and responsive proved why Lexus is a leader in luxury vehicles. The negotiations were quick and a fair deal was reached.
In my view Alex is a valued member of a great team at Lexus On The Park and would highly recommend Alex to anyone visiting this dealership.
I also really enjoyed my dealings with Andrew in the Finance Department and Josie, who demonstrated all the features on the vehicle before I drove off the lot. Overall, this is a superb dealership with a special team.
Thanks,
Kevin

I came into Lexus On The Park just to shop around. I'm in the process of potentially buying a new car. I met with a kind and professional man named Cedric. Though I was just shopping around, Cedric was still very informative and helpful. He was patient and thorough, and coming from a customer service background myself, I was quite impressed. Thank you Lexus On The Park and thank you Cedric.

Just purchased a 2019 GX460 from Lexus on the park.My sales person Cedric was very helpful and professional. Had a really great experience.Thank you Cedric for such nice and great service..Cheers..

Great sales person Fadi Zaatar. Very happy with my purchase.

Recently bought a 2016 Lexus RX450H F-Sport. Our sale rep was Yama Fazli and he was great!! You have your typical sale rep pushing you and want to make a commission but not Yama. Yama explained everything in details, discuss our options and there was no feeling of urgency or pushing of purchasing the vehicle. After everything has been finalize, we were supposed to get the RX a couple a days later, service Ontario is closed during the long weekend. But that didn't stop Yama, they went to Georgetown service Ontario the next day!! I was able to get the RX that same day!! I was extremely happy and grateful they did that so I can enjoy the RX. Yama provides great customer service, he goes the extra mile. Anytime I had questions or concerns he responds fast or call you within a min or two. This is my first Lexus purchase, Yama made the whole process easy. If you plan to purchase a Lexus, I would highly recommend to go and see Yama!! Thank you Lexus on the Park. A big thanks to Yama!! I would definitely come back to purchase a second vehicle from you.

Larry Danziger always great and Michelline Dominguez a terrific help. Thanks!

I had an excellent experience when I bought my RX 350 at Lexus on the park.
My experience with the sales associate Fadi Zaatar was remarkable. Lexus was one of the options when I decided to buy a new car but know very little about the car.
Fadi took time to explain the various models and the features it contains. He listens and answers all the questions I had with lots of patience which facilitated my decision process.

I also had a good experience Josie who took time to explain the various function and features of my my new car on the day of pick as well as Laser the finance manager.

Thanks to Lexus on the park for letting my dream come true.

My family and I had the best service here, we were greeted with warmth and kindness. Overall I have to say that their Sales Manager Cedric Meschino, is an amazing person, you can tell he really loves helping people out and making sure they are comfortable. Plus he's bilingual which made the communication much easier. I really do recommend him, when you visit that location.

Helped a friend negotiate a rx350 fsport 2 Tom homewood made the process very easy. No other dealership numbers came close to what we were able to get plus the service and comfort of the staff is what sealed the deal .

Thanks, BILLY. That was amazing deal I got for this car. I love it. It is greatly appreciated. Wish you all the best.

Amazing staff, very friendly and great customer service!

Just finished a service with my wife's car. As always, we always feel that we are valued and that things are dealt with in a very professional and fair manner. It is why we have just purchased our 5th Lexus (and our 4th from Lexus on the Park. They weren't around for our first purchase

First off I have to say WOW!!! Lexus On The Park is a fabulous, Beautiful, and well maintained building!

Andrew Thomas was equally as fabulous, beautiful, and well maintained! He was very professional and was not pushy at all! He did not seem like a sales man, but more so a friend! I can say that I'm one happy customer with my new vehicle, but also with my new friend Andrew!

Lexus is lucky to have such an amazing team!

People are very kind and helpful, I'm enjoying my new car very much. Highly recommend!

What a great team of professionals. From the time I walked in till I left I was at ease. No high pressure sales tactics or dishonesty. Raj listened to what I was looking for and with there ample inventory had a great match. Negotiations went very smooth with Raj bringing multiple offers to the table for me to choose. Trust me ask for Raj. Josie the delivery specialist sat with us in the vehicle and showed us all about it set up the satellite radio and phone pairing. Josie was great. Great team at lexus on the park.

"Lexus On The Park" Exceeded my expectations in everything!

I was in the market to buy a pre-owned RX350 due to its 5-star safety ratings. I looked into Autotrader.ca and I chose a RX350 at my local Lexus dealer (Don Valley North Lexus). I didn't like the way those guys treated me. I also felt pressure to buy the RX350 that I just test drove. I left that dealer disappointed. While surfing the web, I came across Dealerrater.ca and based on the ratings here, I decided to test drive another RX350 at Lexus on the Park. What a positive experience!!! I quickly noticed this is the dealer I would like to do business with. I am quite positive you will agree with me to choose this Lexus dealer after reading my review below:

- Yin Chan was my sales consultant. Very nice, knowledgeable and polite person. I test drove a pre-owned RX350 that I had chosen from Autotrader.ca. During the test drive I noticed a rattling noise coming somewhere from the dash area and the steering column. Yin offered me to drive another RX350 to compare. When I couldn't tell where the noise source was from, Yin himself drove the car and asked me to listen to the noise. He drove the car aggressively into every pot holes he could find to see where the noise was coming from! This clearly shows that Yin wanted to make sure I would buy a good car that doesn't have any problems. It also tells me they had nothing to hide. You often don't see such attitude from other car dealers, at least the ones I had experience with. Anyways, I agreed that the noise was coming from the the booklet and the manuals in the glove box.

-Now its offer time: I really felt that Yin did his best to get a good deal on the RX350. It took me less than 10 minutes to sign the papers! because they accepted my 14-year-old Toyota Camry at a very fair price and they also gave me additional discount on the RX350. I was going to finance the car and I agreed at the rate of 4.8% for 60 months.

- Kim Shum was the financial administrator. She pushed my financing application to get 3.98% rate! Come on! I had already agreed to go ahead with 4.8%! But as you can see, these guys are professionals! They do EVERYTHING possible to help the customer happy and save the customer money.

-On the delivery day: The car was ready when I arrived. It was even cleaner than before. There were few scratches on the rear passenger door when I test drove the car. On the delivery day, the scratch were gone! I think they removed it by polishing it. However, I didn't ask them to remove the scratches! I had prepared myself to live with them!

Josie Allen was my delivery specialists. She is a wonderful and knowledgeable person. She patiently walks you through all the bells and the whistles of the car so that you don't have to read the operation manual yourself. In my past car buying experience, when if I purchased any car, even a new vehicle, the dealers didn't provide such a service before. I had to read the manuals myself that is very boring and time consuming.

-They stand behind their cars: 2-3 days after I bought my Pre-owned RX350, I felt that the rattling noise was more noticeable from the steering wheel column. I contacted Yin and he quickly replied me back and offered his help to take a quick look. When he was convinced that the noise was from the steering wheel, he himself set up a service appointment for me. Long story short, they offered me a FREE Lexus loaner while they were working on my RX350. Guess what? They completely replaced the steering wheel column free of charge! I just got my RX350 back and what a difference! My RX350 is 2010 but now it drives like brand new!

Now, don't you think Lexus on the Park and the team that I worked with deserve a 5-star rating? Where else would you get such a service and positive experience in every level of your car-buying experience?!

Thank you Lexus on the Park team! You guys proved to me that you are professionals, you stand behind your products and services, and you treat your customers with respect.

Best Regards,

Dr. Kaveh Momen, PhD