Mina Elia

Review of Lexus of Richmond Hill

I went to this dealership 3 weeks ago intending to...

I went to this dealership 3 weeks ago intending to buy the Rx350. My car broke down 2 days prior to that so I was going in to make a purchase. I sat down with a Sales rep and he talked to me for a bit and then we went to test drive the car. When we went to the parking lot the sales rep asked me "are you planning to make a purchase?" Which was weird, I mean if I am not then what am I doing in a Lexus dealership. So I told him yes I am an I intend to buy today and if I can get the car at the end of the day that would be great. So he got all excited. So we went to his office and started discussing the payment options. first thing he does is that he took my credit card and left it at the managers office, which was weird. i gotta sayyhis is not my first bran new car purhase, i just bought a mercedes C300 last july. as all buyers do I tried to get the best price out of him, so at the end he called the manager in. The guy just wanted to scam me, he kept talking and talking and talking... So he gave me his best price and I told him "ok if this is your best price then I need some time to think about it". So he got all weird and told me "I have a feeling you are not here to buy a car today" I got so pissed off being confronted in an unlawful way like that, it's up to my discretion to buy a car or not. He was arrogant and just spoke to me in an impolite manner. So I told him "I was planning to but I am not comfortable making a deal with you". Anyways I told him I want my ID and credit card back.. So he got up angrily and while walking to his office (I am walking behind me) he said in a loud voice "if you come back I will sell it to you double the price I mentioned". What a degrading impolite way to speak to a customer. I couldn't believe it. So I got my stuff and headed out and he walks behind me until I go to my car and watches me as I drive away from the dealership. I couldn't believe what was happening. Is this the way to deal with a customer. I had all the intentions to buy a car. I am not obliged to buy a car if we start negotiations.. And that is not a manner to deal with any customer. Anyways this was my worst dealership experience and on that day I decided I will never get a Lexus car from this dealership. And took it on my shoulders to speak and spread the word to all the people I know about what happened.