I emailed Vahid (Sales/Leasing Manager) of Lexus R...

I emailed Vahid (Sales/Leasing Manager) of Lexus Richmond Hill on May 27,2015 on what I was looking for and within the hour I got a response. We told Vahid that we were coming in the very same day. When we got to the dealership we told concierge that Vahid was expecting us. Minutes later Vahid came out to greet our family with a smile. We quickly went into his office to speak about numbers. It was super easy, quick and we were both happy at what he offered us. There was no haggling at all. My son who is 2 years old was also happy to be at the dealership as I know sometime with buying a vehicle the process could be a long time. Vahid offered my son a coloring book, crayons and juice while we were getting the paper work done. This is absolutely amazing service.

He later introduce us to Kasra who was going to deliver our RX350 to us on the Saturday. Kasra was very friendly and asked us if at anytime we needed anything just give him a call. On the Thursday Kasra called us to make sure that everything was good to go even though it was his day off. This is extremely rare as Kasra truly knows the meaning of client services.

We finally got our RX350 on the Saturday delivered on time as promised and Kasra was ready for us at the dealership. We came in signed the paper work which was fast and efficient. Kasra explained everything to us in details and was very patient. Vahid came by to congratulate us on our new RX350.

This is absolutely the best experience ever at a dealership and we have been to many. If you are going to look for a Lexus come by Lexus of Richmond Hill and see Vahid and Kasra they are the best at what they do and I am sure they will take care of you like how they took care of our family. Could not been more happier definitely looking to purchase our next LEXUS here again. BYE BYE MERCEDES AND BMW sorry LEXUS now has my business for LIFE in terms of service, reliability and most importantly understanding our needs. Truly a hidden GEM!!!!