Shahroze Hashmi

Review of Lexus of Richmond Hill

I originally gave 5 stars for my review. After bei...

I originally gave 5 stars for my review. After being told the vehicle I was purchasing had no accidents and was a clean and original car, me and my father decided to go ahead and purchase it.

We took delivery of the vehicle on Wednesday November 22nd and decided to take it to my independent mechanic for an inspection the next day and found a whole host of issues

Here's what we found:



2) The bumper was a different color from the rest of the car and had overspray on the fog lights



4) The left side front fender also had been repainted - there was dust specks in the paint, there was also evidence of body filler

5) The Xenon ballasts had been removed and replaced with after-market HID's held in with ZIPTIES (how does this pass safety which was done through Lexus of Richmond Hill?)

6) Interior door rubbers had previously been removed and not put back together properly

7) The headlights did not match up with each other (one was sticking out more than another)

8) The calipers and rotors had been spray painted black to hide the rust

9) The tire air pressure light came and stayed on despite having the correct air pressure in all tires

Apart from point #3, #8 and #9, all of these things point to the vehicle being in some kind of accident before our ownership, we were promised and assured by Lexus that the vehicle would be up to "Lexus" standards. We wanted peace of mind, this was our reasoning from purchasing from a Lexus dealership rather than from someone off Kijiji or Autotrader.

Right after learning this, we decided to go back to Lexus of Richmond Hill to ask for an explanation and spoke with Vince Benincasa about our situation.

He was extremely rude and unwilling to even listen to us throughout the whole conversation. We were trying to explain that we were expecting a car that had never been in an accident and were promised a clean car. He told us to refer to the Carproof even though there was visible evidence otherwise. He then pointed to the "No verbal promises" clause.

I finally got him to come outside and take a look at what we were trying to explain, I showed him all the evidence and then mentioned the different color bumper. His response: "You didn't notice that they were different colors?" - this statement was said in a very sarcastic and accusatory tone.

He didn't care about the all the things we were showing him so we proceeded to go back inside. I can't remember every single topic we discussed but towards the end of our conversation I informed him I was recording our whole conversation on my phone.

Under Canadian Law, I am allowed to record any conversation I am taking part in, as long as there is consent by one party which could be my self. Also, since I was recording on my phone which was placed on his office table in plain sight, I was not using any other form of voice recording equipment.

Vince proceeded to tell me that what I'm doing is illegal and I need to delete it right now in front of him. "Things will go very bad for you" is what he said or something along those lines - the recording has his exact statement.

Everything I have said above can be backed up through through my recording which I did for my own protection as a consumer. I was essentially lied to by Lexus of Richmond Hill, as a first time purchaser, this has left a very bad impression of what I can expect from Lexus.

I paid top dollar for my vehicle: $16,399.37 for my 2010 Lexus with 146,369 km!!! The car was worth much less due to all the damage that was not disclosed to me during my purchase. If I try to sell the car in the future, it will be worth much less because all the evidence points to a vehicle that was involved in an accident.

We have decided to move forward and will be complaining to Lexus corporate and OMVIC as well.