Honda of Seattle Review

As first time car-buyers, we had an awesome experience with Dawson and Mike at Honda of Seattle. It's almost bizarre to be in a dealership and feel absolutely no pressure to buy something more expensive or different than you came looking for. No need (or ability) to haggle on price, which takes a huge amount of stress out of the experience. We found an awesome used hybrid in our price range right away. Would definitely recommend coming here!

Love the business model here of the price you see is the price you get. I visited and talked to many dealerships and their low advertised price always comes with a catch; either need to go with their financing with a ridiculous APR, or have to hassle with them about removing all the unnecessary extras included in their quote. You get none of that at this dealership. Their price wasn't the lowest that I found, but it was still competitive (within 1k). I reached out to Brian Collins over email (because I hate talking over the phone) and he was very responsive to all my questions and concerns! Heck, I even emailed him a lower priced quote and asked him to match; he promptly alluded to the fact that they have a one-price business model and could not match and I was convinced that buying from here would be hassle free. We traded dozens of emails over a 24 hour period and the next day I went to pick up the car; really that easy! Kudos to him for making it as simple and hassle free as possible. Kudos to the business for making the buying process easier for us!

Due to some stuff earlier in the day, I think the price they advertised for the car I bought was competitive. I'm not saying don't do your due diligence, but it's really nice not to have to negotiate.

Very pleasant experience! Jonathon and Mike helped me with my car purchase and got me a great deal on my trade in. Christine helped me with the financing and my barrage of questions. Everyone was very relaxed and friendly, and not in a sly way, which is a breath of fresh air compared to a lot of other dealerships. Highly recommend.

Nice dealership. Modern, clean, friendly, excellent service department as well.

Had a wonderful experience at Honda of Seattle. Worked with Devin Shugrue and Mike Clagget to lease my new Honda CRV. Both Mike and Devin were extremely knowledgable, personable, and thorough. Mike and Devin really went the extra mile to make sure that I got the exact car that I wanted. It was a joy working with them and I look forward to purchasing my next vehicle from Honda of Seattle! If you're looking for your next car, definitely ask for Devin and Mike!

We bought a beautiful Toyota Tacoma from Honda of Seattle with the stellar help of Steven and CJ, it was the easiest car purchase we have ever made. We traded in a vehicle and were given a very fair value for our vehicle. The trade in was on the higher end of what Steven had estimated before we went down. Steven communicated by text and had all of my questions answered before we arrived. We arrived at 5:40PM with a vehicle to trade in and we were financed and out the door with our new truck washed and filled up with gas a little after 7PM.
CJ was professional and very easy to work with. I love the no haggle pricing and the vehicle was even nicer than advertised. Everyone we dealt with from start to finish was up front, honest, and we never felt pressured or pushed.
I am not a fan of buying a vehicle, I actually usually HATE the process but I won't hesitate in the future, I will be using Honda of Seattle and asking for Steven and or CJ. Thanks guys!

A top notch, long time Seattle dealership on Boren Street, now in a new building and location. I have used their service, parts and sales departments for decades.

Honestly, who likes to shop for a new or used car? Number 1 on my list of things I do not want to do.

What a pleasant surprise dealing with Chris Kummer. He is one of the most down to earth, honest, knowledgeable and courteous sales associates my husband and I have dealt with in all the years of purchasing new vehicles.

Honda of Seattle has the right business philosophy and more dealerships would benefit from using the business model. Being transparent, honest and no hidden agendas or fees makes buying a new car a very pleasurable experience. It doesn't have to be something everyone dreads doing.

Chris Kummer and Danon Dugan made us feel welcome and at home during the entire process. We feel we received a very good deal and both walked out with a smile on our face. Better deal than we ever expected. We were absolutely blown away with the offer they gave us and there was nothing more we had to ask for after their first offer they presented to us. My husband and I were speechless.

Thank you Chris for staying touch with us throughout this entire process. You were never too pushy or demanding. Your ability to balance this process was impressive. We love our 2017 Accord Hybrid!!

Devin was incredibly helpful during my time working with Honda of Seattle. He did a great job working within the limits of my budget, as well as respecting my time within my busy work schedule. He s a great listener and I felt super comfortable communicating my needs to him, which resulted in me leaving with the exact vehicle that I wanted! Cannot recommend him enough. Thanks again, Devin!

I really appreciated the no pressure approach from Matt Seguin as well as the ability to communicate during my "undecided stage" and not be pushed to make a decision. Matt is a great guy to work with, as is the whole team at Honda Sodo, I highly recommend them for purchase of your next car!

We have been having a terrible time trying to purchase a used car and buying from Honda in Seattle was the least stressful car buying experience we ve ever had. Steven was great and incredibly helpful!

Was wowed by the low pressure/negotiation-free/superior service shown by sales mgr Steven Paredes and team. Very easy to work with and accommodated my particular needs in both a vehicle and financing options. Would highly recommend!

Honda of Seattle is probably the best dealership I ve ever bought from. CJ was the salesmen I worked with and he was very sharp and professional and could answer all my questions on the CRV I bought! There aren t many salesmen out there that have the patience to deal with me. Definitely would come back here for all my Honda needs!

Great service from Keith C. and the Honda Service team!

Dawson and Mike provided the best car buying experience I could have asked for. They listened to me and were very attentive throughout the process. I m very happy with the outcome, thanks guys!

I love the one price model in Honda of Seattle. It is really simple and gets rid of the haggling stress. Matt Seguin is such a wonderful rep. He found us the exact car we wanted. He was very patient, very considerate with our questions and concerns. He was also very knowledgeable and explained everything clearly. paperwork was straight forward and done quickly. Thank you Matt for the great experience.

They offered a decent price on brake pad replacement but I had to wait for the part to be ordered. The pick up took hours (I think they forgot me because I had to call back) but they do offer courtesy shuttle. I took a look at their cars for sale and have been getting too much outreach from them since, but they're just trying to do their job.

Carlos was fantastic to work with. Super patient, very responsive, and did not mind when we kept trying to decide between several models of cars. We visited several dealerships from Olympia to Seattle and the custom service here is unmatched. Thank you, Carlos and team, for taking care of us!

We bought a second car from Honda of Seattle. Matthew Seguin helped us through the details. He is very enthusiastic and a great fellow.

My last visit to Honda of Seattle was AHHH-mazing... Ahhh... because I was completely taken care of by the service staff without a worry. They made me feel welcome and important. Some other dealerships treat you as if you are another number which is a problem for me being that my car is essential to my life. I was kept informed about what was going to happen with the car, what time it should be ready for pick up and took care of the issues I mentioned upon drop off. They shuttled me to work and picked me up! It really doesn't get much easier than that.

What I did not expect was for the GM, Paul to remember me as a previous customer and stop by in the lounge (as he was passing by) to say hello and ask me what I was in for that day. I didn't know that he would have remembered me but it was nice.

Not only has my service been great here but I also purchased my car here as well. I was able to get into my civic of choice (color/options) without delay and financing was a breeze. I know this car will get me from A to B for a lot of years to come but when it is time I will definitely go back to Honda of Seattle for a replacement.

Bottom line... this place is truly a family style business... always courteous, clean and efficient. I am a customer for life!

I scheduled an appointment yesterday and they were able to receive my vehicle the next day for an oil change and general inspection, unfortunately, this is the only positive feedback I have for their service department.

I arrived a couple minutes early to my appointment and was told that service should be completed in a little over an hour. 2 hours later I was told that I was due for several part replacements and fluids. I asked that my wiper inserts and air filter be replaced because their quote for a new timing belt was higher than several other dealerships. At this point I was told my car should be ready in 15 minutes.

45 minutes later my car was finally finished for a total of 2 hours and 45 minutes for what typically takes Hinshaw's Honda in Auburn about 45 min to an hour and would have performed the service for cheaper.

If you're in a hurry, don't expect quick service here. Additionally, this place is expensive even among dealership service departments and they do not offer a complimentary detail/wash as Hinshaw's does. I would have saved time and money taking my car to Auburn and I will do just that in the future.

My father leased a new CRV and had a very good experience throughout the entire process!

Tim was efficient and friendly. Great experience overall!

Such a fantastic car buying experience! The no haggle approach made buying a car super easy. May was our salesperson and she was awesome. She stayed with us the entire time, helped us really figure out what was going to work for us and made sure we left happy. Overall such a great experience and would definitely tell others to go to Honda of Seattle, but you gotta ask for May!!

I am changing this from a 5 star to 1 star. Showed up for an appointment few months ago. They no longer match prices.

I went to have a look at a used car I was interested in. Nikko helped us through the process and gave us a very much appreciated quick, professional and attentive service. We ended up proceeding with the purchase and the team at this dealer is very transparent. Absolutely recommend it.

Great staff in the service department -- efficient, courteous and very helpful.

Service advice is always great and their hours are hard to beat. The shuttle service is always very flexible and always meets my needs. Simple add ons to "take care" of little things without nickel-diming is nice since you're paying dealer prices anyway. Good value!

My advisor, Keith, was very helpful working through what was critical and what could wait on a long service list for my 2005 Pilot. He provided photos of the critical areas which I found very helpful. Excellent service!

Second time I have received exceptionally bad customer service. I guess they don't believe in calling or otherwise informing customers about the work done, not to mention that one department does not talk to the other. It's probably a good idea to bring your car elsewhere for service.

It's was best experience ever thanks to Dawson and Mike Claggett to help me get a car of my dream fast and easy. You are the best. Recommended to everyone !!!

Came here after a bad experience at another place, and they were very understanding and helpful. Left with my first car that same day. I would definitely recommend to others.

Jonathan Huber was Avery knowledge sales rep and very patient with me and kind. I d work with him again in a heart beat.

Christine Tanner was a great finance manager ad I d work with her again any time.

Stellar service!! My car was stolen and abandoned, and Anna my service rep, and Kim my technician really made the difficult process of getting things sorted out a breeze. They really cared about me and my car, and went above and beyond to ensure everything was top notch. I can not recommend this shop, and specifically these two outstanding individuals. Thank you Anna & Kim!

I set up an appointment three weeks in advance to replace the weatherstrip on the window seals of my car. I reminded the workers that the parts had to be ordered in advance since I know they don t keep them in stock. I called again a second time to confirm that the parts I needed were ordered, and to reconfirm the appointment five days prior to my arrival. They confirmed that everything was ordered. Upon my arrival, to my surprise, they never ordered the parts and they could not fix my car. Now I have to wait another two weeks to see if they will actually order the parts, and if they can complete the work needed to be done on my car.

Very efficient check in and check out - thanks Donica - very good place for service!

Dawson is great and patient in our search of the new vehicle. We ended up buying even though we didn t plan to hit the purchase on one day.

My parents have been looking around for a car for a couple of weeks and it wasn't until we stumbled upon Nikko, we finally found the one.

Nikko made our car purchasing experience wonderful. He was accommodating, friendly and quick to respond. The process was professional and stress-free, which is very much appreciated. My family came into the dealership with a particular car in mind and left the lot with it. Also the Finance manager, Christine was also professional and a delight to work with.

I would highly recommend him for anyone looking for a haggle-free and no waste of time business.

Thank you Honda of Seattle

I didn't feel pressured to buy the car. After I took my time over several days to deliberate and test drive a number of other cars, I decided to call Matt S. at Honda and tell him I wanted the car. It was super easy to secure the car online the day before I went into the dealership. The car was waiting and ready for me and the signing process was super fast and easy. I love my car and I feel like I got a decent deal.

Jonathan Huber helped me yesterday with the whole process. He was extremely patient, informative and helpful with my situation and deciding what to do. I had a very negative experience with a car purchase recently that made me want to get into a different car. I went to Honda of Seattle with little expectations that I would find something that would help me. Jonathan was really friendly and made me feel like the whole experience was not about putting me in a car they just want to sell, but about finding the right car that fit my needs. Danon Dugan was the manager that helped with me trading in the previous car I had a bad purchasing experience with. He was honest and helped me out when I explained my situation and made it so I was able to walk away from the experience feeling much more confidant that I made the right choice. I can t stress enough how different the experience was from my past dealership experiences. I will definitely be a customer for as long as I live in Seattle.

My service advisor Keith got me set up even the my appointment had not been logged. Courteous and responsive!

Steven Paredes was extremely helpful and knowledgeable. He helped make what had been a challenging experience at other dealerships very smooth and enjoyable. When you arrive ask for Steven!

Thanks Steven paredes, you have been so helpful. Much appreciated

I recently bought a car at Honda of Seattle and would definitely recommend them! They had a great selection and I didn't feel rushed or pressured to commit to anything. Chris was able to answer any questions I had and was also transparent about the whole process, which took away a lot of the stress of car shopping. Really happy with the experience and my new car!

Very smooth and efficient. Helpful and attentive techs. Vast improvement over a few years ago.
Would now recommend.

I and my wife were waiting in the waiting area for our car to be serviced when a guy on the front desk said hello or something but we misheard as he is asking if he can help; I said no you are fine to which he said I didn t say that, I said Hi and then another guy jumped in the conversation saying you can simply say Hi, which was rude. And then everytime we would pass them they would make weird noises and laugh. This happened on 3 different occasions. It was rude, unprofessional and absolutely unexpected behaviour on the part of Honda employees. I wish they hire people who value their customers and not make a mockery of them.

Great buying experience. Bob Villa, the finance guy, is the best!

Ramona was great! She was patient while I took forever to makeup my mind. I highly recommend her for her pressure-free sales style. Thanks, Ramona!

Great place to buy a Honda. Staff are sharp and helpful. We had a great experience here.

+ friendly, knowledgeable; -charged for a repair only after a month. not the cheapest

Due to COVID-19, I had to make an appoint, though I was able to come in on the same day. I traded-in my Honda for a used Subaru they had at an incredible price. CJ was great to work with. His supervisor, Mike, also took the time to explain to us some details on their trade-in offer. Financing took more time than expected, though I'm not upset (I have all the time in the world during quarantine.) I really appreciate their One Price model, and the fact that their sales staff aren't paid commission. Also, take a look at their shop: it's huge, it's clean, and it's incredible!

This week my husband and I bought a used 2013 Honda Accord from Timur Malkoc, and it was the best experience we have had in 35 years of buying cars. We saw the car online called him and three hours later we bought the car. They make it quick no hassles and no having to deal with more and more people to talk with. Thanks Timur, I love the car and I love the stress free buying.

It was my first visit since buying my car here. I came for an oil change and tire rotation. It took maybe 13 more minutes than they had said it would, so they paid for my tire rotation fee. I was surprised, but very appreciative! I saw the guy that was my salesman, he said he remembered me by my laugh, haha. All in all, it was a pretty great experience...for a car dealership. I came out with a smile and all my money I went in with. ;)

Really appreciate Keith's help and service. Love that you all use text to communicate with customers.

Paid for full detail package , (I would rate the job as a 6 out of ten ....allot of missed small details... wax smears on the black plastics, collected in seams,debris waxed into the car etc...really just looked to be mediocre effort, especially for what it cost(more than you might think)....and the fact that they had it for 24 hours

The real killer here was the vehicle was returned with the check engine light on ....
The response? Wait 4 hours and we'll see if we can get someone to look at it ..??

I don't normally review an establishment, however with Honda of Seattle's service it's worth the time.

Honda of Seattle - I have been a client for more than a decade and I have been more than pleased with their service department. Everyone makes you feel like your service is important. It is clear, you are a valued customer - No matter how many questions you have to ask.

I recently had some major service completed. The clutch on my car failed one foggy Wednesday evening. I immediately called Honda of Seattle in hopes they would be able to fit me in first thing in the morning. Luckily, but not surprisingly, I was told to come on in. That is just one reason I always return. No matter how busy they are they will always make time for your service needs.

What I appreciate the most is the communication. Communication between the customer and service department is exceptional! Direct phone numbers are given so you don't have to call the main line then be transferred to service then to the service associate. One call, you're speaking to the service associate!

I always appreciate the time and effort given by Honda of Seattle and will continue to be a loyal customer.

Thank you Honda of Seattle for the services you provide.

Awesome place and awesome people that don t take advantage of you or your money. This location is the place to buy or lease your next Honda!!!

Ask for Willie! Recently financed the purchase of a 2016 Honda Fit and the process honestly couldn't have been easier. Willie was great at helping me understand exactly what I was getting into in addition to being a phenomenal resource for all of my financing and vehicle questions. I will absolutely be back to make another purchase at this dealership.

Incredibly rude sales ppl.... I would NEVER EVER give this place my business in a million years.

Today s experience makes me never want to go to Honda of seattle. I went with my father and mother cause we are trying to pick a car for my little brother, and first we were greeted by Devin who is nice and show us several cars. At that time it was 1:30 pm, and everyone living in Seattle know what Friday afternoon traffic is like, so when we are at the first floor and about to leave, devin asked if we want to get a printout before we go. the guy in the back also asked us if we would like to see some specials on the car we just saw. We kindly declined but he asked again, so I said if you can please print it out and so we can leave by 2 that would be perfect. Now I am assuming he felt like I was making excuses, cause he immediately started asking me how much is your time worth, how much do you make per hour ? I felt really ashamed and he just waved hands and says bye, you are not worth my time. I m not exactly sure what happened there by my parents were scared too and we just quickly left the dealership. Now, I may not earn that much money to deserve driving a new Honda but I don t think I deserve to be humiliated by being asked how much money I make per hour in a very rude way. Just want to share my experience here, I know car business is hard especially now, but he really shouldn t say that even if he didn t meet his monthly goal.

Anna Lui and the rest of the service team took great care of me and I always appreciate the coffee and nibbles in the waiting area.

Staff at service desk was polite, friendly, and professional. Comfortable waiting area despite Small size. Shuttle can take you both to Northgate, East to Mercer island, south to Boeing field and west to west Seattle.

Needed a part for my 2000 Honda Civic called them and spoke with the Honda parts department they were very helpful in ordering the brake pedal pad for my Civic and had it ship to their parts department so that I could pick it up the next day. They were very friendly and professional recommend them if you need original Honda parts for your car !!! AAA+++AAA Roger N.

I worked with Carlos and my experience with Honda of Seattle has been fantastic!

Unapologetically Rude!

I purchased a new to me Honda Odyssey and within 2 months it started running rough and the check engine light came on. The dealer advised me to take it to Honda of Seattle. Their initial diagnosis was that it was misfiring due to excessive oil passing by the piston rings. They recommended replacing the rings and spark plugs and to do a reset on the engine's computer. They replaced the plugs and did the engine reset ($570 not covered by warranty), but would not then fix the rings because the check engine light turned off and they claimed the extended warranty required the light to be on to fix the rings. They told me to drive it and once the engine light came back on they'd proceed to do the warranty ring job ($5000). About a month later the check engine light came on. So, I brought it in and explained that it needed a ring job, that it should be covered under the extended warranty and that the warranty also covered a rental car while they do the work. The counterman, Kyle, was brusque and said to me, "YOU'RE WRONG AND I'LL SHOW YOU WHY". 1) I was not wrong. 2) That is no way to talk to a customer! I later complained to the service manager who stood on the counterman's side and blamed me for being too aggressive. I never got a proper apology. Meantime, they tell me the check engine light came on because I was low on oil and that they could not do the ring job because it was a different fault code (due to the same problem though - $150 not covered by warranty). They told me I had to do an oil consumption analysis (and to come back in 1,000 miles). 1,000 miles later I come back in with practically no oil showing on the dip stick. They tell me it's still within spec and to come back in another 1,000 miles. At this point, I've lost hope that they will ever fix my van. I went back to the dealer I bought it from who went the extra mile, negotiated with the extended warranty company and fixed my car. They gave me a loaner car for the three weeks it took to get it sorted out. Now that's customer service! If I was still dealing with Honda of Seattle, I have little faith they would have ever gotten the vehicle fixed under warranty. My overall impression is they didn't care about me. I came to find out this is a known defect with this model van and that Honda settled a huge class action lawsuit about it. Since my car was out of date for that lawsuit Honda of Seattle had no interest fixing it and were rude to boot.

Edit 6/22/20

I m sorry to hear that you left feeling frustrated .

..... I m sorry you feel that way is not an apology. A real, sincere apology takes responsibility for the offensive actions which Honda of Seattle never has. I stand by my review.

Got my new car from this Honda dealership a few weeks ago with the help of Jay H., super friendly and very helpful. Choose this location if you're looking for a smooth car buying process.

Donika was very helpful when I brought my vehicle in for my last service. She kept me informed while my car was being worked on and clearly explained any and all recommended updates beyond my original appointment. I was very happy with the service I received from her!

Liked the professionalism and politeness of sales person.

I visited today morning and it was good. Nice and friendly service!!

Service was excellent- thank-you Keith Chaney! Was very helpful and polite and calm and understanding

Dawson was great! He took the time to walk us through the entire process. Everyone I met was very upfront and honest about the used car s history. They even provided the car fax and mechanic s run down of the car without being asked. Thank you!

Car Shopping should always be this easy! - 'shopped around' in neighborhood where there are multiple dealers and found the car i wanted, the Honda Pilot Elite (runner up was the Subaru Ascent).

Called Viktoriya at Honda of Seattle who was very professional, friendly and very efficient. We agreed on a price and that was it! It took a day to locate the color I wanted and then, probably an hour with Christina in finance to make it official.

Viktoriya is a great salesperson, knowledgeable about the car and its competitors and the many many features of this fancy new Pilot Elite.

I m no shrinking violet and used to tough negotiations in my work but car sales is often very stressful-at other places. At each of the 4 or 5 other dealerships I visited, sales people seem to greet you as you get out of your car and approach like lions on the savanna. It s very unnerving- before you even step foot on the lot you feel like prey -at other places.

Honestly, maybe Honda of Seattle has a different comp plan for sales- but it s a MUCH better experience! And that s from a pro like me, honestly.

I am very pleased and look forward to working with Honda of Seattle for my future service work - they're very close to our neighborhood, First Hill and have a shuttle for added convenience.

went here multiple times because I did not receive license plate. they barely contacted me even they promised to do so. I also found out that 1 light bulb inside my car was not worked, so I came there again and asked to fix it, but they said they could not do anything about it. Unprofessional service. Make sure to check everything on the car before you buy.

We needed a car quickly to take with us up to Alaska and were only in town for a few days. John Huber and Tim Miller were great with getting things sorted and helping us through a process that was a little less than simple with our situation. We were able to get everything sorted and drive off the lot in less than 24 hours with the exact car we were looking for at a fair, no-hassle price. Very clean and professional establishment. I also liked how they weren't aggressive with sales tactics like some dealers so at no point did we ever feel pressured to buy. 10/10 would recommend!

Make appointments for recalled door latch. Get there and part is not available. Waste time.

Nice place, but no loaners for 3-yr Warranty work being done on electrical system? Happy inconvenient Saturday to me.

My experience with Honda of Seattle was great. Everything was very organized. Kyle was great, very friendly and helpful. I would recommend this dealership for any type of service.

Service is good, though not always prompt, or - at least - performed in the time promised. They are, however, pretty good at taking care of you when things don't go as planned. Automatic espresso machine that makes lattes, etc. is one example

I had a great time working with the staff at Honda of Seattle. Everyone was warm and welcoming. They saw me right away and I didn't have to wait very long throughout the entire process.

Cory, Travis, and Stephen were all really helpful and kind. We worked together to get the best price for the car. I was in and out of the dealership in 3 hours!

I really appreciate all the time and effort the team at Honda of Seattle put in to helping me. It was a great experience. Whenever a friend is looking for a car in Seattle I will definitely recommend this place!!

Great service from Keith to the techs that worked on my vehicle. Thank you!

Rude. I wanted to buy a car and after not being acknowledged or helped I decided to leave for another Honda dealer, and by then they managed block me in by parking a truck behind me. Cool thanks!

edit: I ended up driving down to the Honda dealer down the road and ended up getting a better deal than i planned! So I thank you for sending me away to save me money!

Great service from shop/service manager Adam, a true jack of all trades who will work with you regardless of make, model, or money spent. Inviting showroom, Costco muffins, and great coffee. Get your Honda serviced here, it s worth it!

Best car buying experience! My salesman Devin was so kind and knowledgeable, able to work around my schedule and explain the whole process to me as a new car owner. He explained all the fancy features of the car in simple terms so I could easily adapt to them, and was able to give me the most money possible for my trade in! You can tell he loves what he does and knows what he s talking about! I absolutely LOVE my new Honda Insight and will be coming to this location for all my future needs such as service appointments and trade ins in the future. Bob the finance guy was a pleasure to work with as well and was able to get us through the paperwork quickly with still providing us all the info we needed! Highly recommend this location, as I ve been to other Honda dealerships and they truly don t compare! Best inventory as well!

Worked with Steven Paredes. He was incredibly helpful and informative. Worked with me from my own home to get me the best deals on my car!

Was told it only costs $67.5 for programming and cutting a Honda key if I bring my own fob. I asked explicitly if there would be any additional charge and was told no. When I came here they told me there is $35 fee for using my aftermarket fob even it is a key fob with Honda logo on it. They say it s because my fob could harm their laser when cutting the key... I thought Honda of Seattle was famous for its transparent price but got ripped off!

Best car buying experience ever! I can't say enough great things about Honda of Seattle and my salesperson, Nikko Mendoza. This guy was so patient and helpful in finding a ride that met my needs and also saved me some money! Not only did I get a straightforward deal and good price for my trade-in, everyone was really nice and never once used high-pressure sales tactic. Nikko earned my business and I'll be coming back for my next car from him and Honda of Seattle.

Keith and company took care of me and my car repair as well as I could have asked for.

We have never had a problem with the quality of the mechanical work done by Honda of Seattle. They have taken care of our many recalls, as well as done extensive suspension, steering, and brake work for us.

What I have a problem with is their customer service. In their new location, they appear to have increased the amount of staff taking care of service customers, and are clearly try to provide a better customer experience. The problem is, it is all on the surface. The waiting room is nice, the coffee and wifi are good, but try getting someone's attention and you will meet only frustration.

In my experience, I had an ignition switch recall done on my Pilot. The day after I picked the car up, I was unable to insert my key into the ignition lock - it took me five frustrating minutes in a parking garage with my son. So I called Vernon, my service advisor. I had to leave a message. I wanted to talk to someone right away as I felt I could not drive the car in the current state. I left three messages. Finally I called the front desk and was told that "emails will be sent to Vernon and his managers in the service department" and that I "will be called back in twenty minutes." No calls. I called the front desk two more times and was told the exact same thing. It has now been over a week, and still no one has called me back. I have to assume they are avoiding me on purpose. And all I wanted was to ask them a question about the service they just did. I will be taking my car elsewhere - even for recall work.

A1 customer service. Francisco there was knowledgeable, direct, and helpful at all times. Everyone in the dealership was willing to answer any questions I had. I went in unsure of what car to get, and left confident and comfortable I made the right choice in picking Honda of Seattle to lease a car from!