Honda of Seattle Reviews

Everything done on my Honda Civic was excellent. Thank you, Keith.

I went in the other day asking various questions about some parts that may be necessary to be replaced on my car and wound up talking to Tim Tam, long story short he eas incredibly knowledgeable and found out that we share a common passion for drifting. Great member to have on the team and deffinetly will be going back to him for any parts that I may need.

We went in to Honda of Seattle recently to look at a car we saw on TrueCar, and the salesman we talked to was Timur Malcok. Our experience was awful. When we first walked into the show room, he greeted the Honda rep who entered at the same time as us. He did not acknowledge us for the first 2 minutes, even though we standing right in front of him. After he finally stopped BSing with the Honda rep, he asked why we were there, so we told him. He took us up to the cars we were interested in, and talked down about other dealerships we had visited. While showing us the car he asked what prices we had been quoted at elsewhere, and then proceeded to laugh in our faces and told us we were wrong. Not wanting to deal with his rudeness, we told him we were done and wanted to do some more research at home. He asked why we would even bother doing that.

Luckily, there are 3 Honda dealerships with the same cars within 30 minutes so we didn't have to give our money to this jerk.

If you are in the market for a Honda, go to Lynnwood Honda instead.

Oil change took 2 hours and was over 100 dollars. The staff was friendly.

Bought a car today and was helped by john. He provided excellent service and was very helpful and informative and made the whole process very easy and comfortable.

I leased my vehicle this past weekend and Nikko was the product specialist that helped me and my wife. Overall, it was a fantastic experience from beginning to end. Nikko was super friendly and responsive. we had a test drive, and he explained everything in a detailed and efficient manner. At the end of it all, he understood my budget and gave me a deal/offer that was very reasonable. No haggling, no back and forth, and no pressure.

The next step with finance with Melanie was also easy. No pressure to purchase anything I didnt need.

Overall, I appreciate the staff, the product selection, and the overall efficiency of it all. I felt comfortable at the dealership and if I decide to stay with honda for my future vehicles, I would think of Honda of Seattle first!

Always a positive experience but having to wait an hour in the lobby for a simple oil change seems a little long.

I've bought a couple cars now from the dealer. Decent service. Not the lowest price but I don't want to spend time driving to dealers all over the place.

The parts department treated me like a king. Great customer service, prompt attention, and reasonable prices. I will be back for all my genuine Honda parts needs.

I had a great experience at Honda of Seattle. I came in and I had an idea of what I thought I wanted but after a couple of test drives, I realized that what I thought I wanted was what I ACTUALLY wanted. Gareth was patient, well informed, and TRANSPARENT while helping me shop for cars. I even managed to find the car I actually ACTUALLY wanted. YAY GARETH!

Steven with Honda of Seattle helped us get into an amazing Honda Pilot. Absolutely wonderful no pressure salesperson. He was very responsive when we drove a vehicle and than left to do some other test drives and super responsive when we came back. He never once made us feel pressured or like he was giving a lot of fluff information. It was a relaxed environment working with him we drove a couple of cars and he gave us time and space to talk to each other and really understand all that was going into this purchase. I would 100% go back and work with him again for any car buying needs. We saw several car salesman this day and he was buy far the BEST to work with and the reason we ended up purchasing from Honda of Seattle!

Service almost charged me for tire rotation but tires were still in same place, double check before you leave.
And they still took almost 2 hours for just an oil change.
Also no military discounts, no courtesy outside car wash offered
*Edit:
How are you going to find me in your system without my personal information? It s not on here, and why do you need it now unless I m getting a refund there s nothing else to discuss because I am no longer in Seattle, and if I m in the area again I will avoid your location.

I came in to get a tune up on my car, and on a whim decided to look at new vehicles. I worked with Mark who was patient, informed, and organized. Ended up getting a great deal on a car and couldn t be more thrilled with the service.

Summary of our last 3 service experiences:
1. Yesterday took our "as-new" 2015 Accord in for an oil change. Vehicle has less than 12K miles and runs perfectly. Service dept. suggested we authorize them to dis-assemble the brakes to inspect and lubricate "as a precaution", and at our expense. We declined. Got the car back with a report that it runs perfectly, needs nothing.
2. Called to ask about a tune-up for our 2004 CRV, which has 215K miles, but also runs fine. Was inquiring about cost, and which services would be included. Told over the phone by service rep that they recommended replacing the head gasket as a precaution.
3. Took our 2004 4-runner in for detailing. Has 112K miles and is pristine. Was told that, due to a minor (ie not dripping) oil leak, they recommended having the engine dis-assembled (due to poor access) and a gasket replaced, which they quoted at $2,600 + tax. Car uses no oil between changes and runs perfectly. Declined, hand-snugged 2 bolts where leaking. Car continues to run perfectly with no oil leak or use

Conclusion: They seem to do good work, but they consistently use service specials as an opportunity to churn for expensive work which is not indicated or needed. In reading through the reviews this seems to be a consistent business practice of theirs. Who has heard of tearing down the brakes on a new car "as a precaution"??? I wonder how many folks waste their hard-earned money for these unnecessary items because Honda of Seattle talks them into it? I don't like this kind of business practice. RESPONSE TO OWNER'S REPLY BELOW: I'm looking at the printed quote for $2,600 for preventative gasket replacement on the 4 Runner right now. The other items aren't in my documentation because I refused to have the work performed as it was not necessary. Dis-assemble the brakes on a brand new car (under 15K miles)??? Funny how many of your other customers post similar reviews, describing expensive service recommendations on the heels of routine maintenance? I'm happy to pay for dealer service for necessary maintenance and repairs, but don't like being gamed.

Kevin and Timur helped me find a great used car at a reasonable price. No sales pressure but very helpful and the Honda One Price system meant there were no surprises in the process. Very transparent, stress free purchasing experience.

Steven paredes was the person that helped me today he was really amazing, really caring for the client I would recommend him to anyone

I had just gotten a new alternator on my 15 year old element. 2 weeks later I had a warning light come on and I was ready to be mad and forced into paying more money. I drove in and dropped it off. A few hours later I was told it was an issue with my seatbelt. No charge for the diagnosis, no charge for the service. I was ready to pay and would not have known any better if they charged me. I am so happy that they were honest gave me great advice and help at NO CHARGE. It is great to deal with a place you trust and does great work. A++++++

My experience test driving and ultimately purchasing a Honda Fit from CJ Berg was efficient and enjoyable from beginning to end. He really went above and beyond, sending me a video of the car before I came in to give it a test drive, and fully explaining all of my options without being pushy or overbearing. I walked away feeling very knowledgeable about my new vehicle, and highly satisfied with my purchase. I would definitely recommend setting up an appointment with CJ if you're looking to bring a new Honda into your life!!

Whenever I walked in, I always looked for Gareth. Gareth is trustworthy and always tried his best to help. He is not like other sales I met before. I will recommend Gareth to my friends if they wanna buy a car.

Steven Paredes is indeed a GOLD 5-star sales progressional. He personally went out of his way to help purchase our vehicle remotely.

Great experience with Timur today leasing a 2019 CR-V EX. Honda of Seattle is staffed with friendly people.

Aaron at the Service Desk was very helpful in explaining my that my fiance's Honda actually didn't need an oil change. He explained that its best to follow the cars computer for the oil change instead of the projected date on the sticker. Also, he was able to coordinate with a mechanic to have my front license plate re-attached (it was torn off in a garage) to the bumber with 15 mins! Great service!

Just leased a car at this dealership and was very satisfied with my experience! Never have I encountered a one-price policy at a dealership; it makes the process so much easier and hassle-free. I visited two other dealerships and had to negotiate a lot, and this is still the cheapest price I found. I've been helped by both Matt and Chris and they were very accommodating and not pushy at all. Apparently they do not earn commission, but are paid based on the number of people they help. I look forward to working with this team throughout my lease.

Buying a Car was easy, but absolutely NO help after.
My temporary "plates" expire in a few days and over the last two weeks I have called 3 times trying to track them down. Each time I get the same hand full of lines; "oh let me look/ any other names/ someone else is charge of that & they will give you a call back." Never received a call back or any other confirmation of my calls.
I finally just showed up at the dealership asked about my plates. 6 employees traded glances and could not track them down. I was told they were in the mail... but with no clarification or dates. I am just going to the DMV tomorrow and getting replacement plates because I am down to the final days and I have ZERO confidence they will be sent on time.

Once your money is out of your pocket they will not help you! Good luck.

Had some issues with tires on with a purchased used car and I was very upset! Wrote a review and Honda got back to me so quickly. They invited me in to talk and see what they could do and I couldn't have left happier. They helped us out, gave us a better explain and really set the standard of their business model. I am grateful for their willingness to help and would definitely recommend them to anyone wanting to purchase a car in Seattle!

Donika in the service department was incredibly kind and clearly explained the details of my particular service appointment.

Ramona was a pleasure to work with, very professional, and full of ideas to help her clients find the right vehicle. Thank you!

I'm so thankful for the people working here, especially Mr. Will Arn. He has been extremely helpful and kind. He explains every item very clearly. And he handles all the paperwork so fluently. And he finds opportunities to help client. Before I send my thank you note, I've already received his. I know the whole has been working behind the scene. I just want to express my gratitude to the whole team.

Thank you for addressing my concern after my oil change. I am fully satisfied with the resolution.

Great customer service and price. They do their best to work with you. Willie was awesome to work with!

***** Finally fix. But after having this vehicle for not even a year and dealing with an asthma attack from the mold that was growing in the car. I can no longer recommend.

I absolutely recommend this place! I just bought a car and Devin made the process so easy! He was professional and went above and beyond for me! He delivered my car to me 2 1/2 hours away! Thank you Devin!!

We had the best shopping experience I think you can have buying a car. Steven Paredes was the most easy going sales person, answered our questions, and made it really easy for us to make our decision. The finance manager, Ryan Paulson, laid out our options and made the paperwork process super easy. I think we were in and out in about 1hr. Definitely recommend.

Our sales person, Steven Paredes was great! He helped us figure out the best car for our family and made it quick and easy, even when he had to find the right vehicle at another dealership. Steven was patient with our many questions and even offered to deliver the vehicle to us at home. I also thought the trade-in value of our old car was pretty fair.

Don't Bother going here. they do the stupid thing where they ask the manager and another one comes out and they double team you. trying to buy a 1999 civic from them, and i still overpaid. After i bought the car, i noticed my tires felt really cheap. Don;t buy from these guys ever! They put unreliable tires on their used cars. I got in a car crash 4 months later on the highway because my tires and brakes couldn't stop the car. DON'T BUY FROM THEM! CHECK THE TIRES IF THEY FEEL CHEAP DON:T BUY! DONT RISK YOUR LIFE! THEY TRYING TO MAKE A FEW HUNDREDS DOLLARS OFF OF YOU AND RISKING YOUR LIFE WITH BUYING CHEAP CHINA TIRES TO PUT ON THE USED CARS.

Update after just buying a car here on Saturday. Couldn't have been happier with our experience with Matt. He's a real dude and we dig that - rough around the edges but clearly very genuine. Also I cannot believe how much detail he knows about every single vehicle. He has obviously been doing this for a long time, and was able to very clearly explain details and the process with the trade-in/purchase. I have to trade in a lease at the Lynnwood Honda in a year and I am going to go out of my way to figure out if there's a way I can trade it in to get my next vehicle at Honda Seattle through Matt.

Always really good quality work, and fast and friendly service. I came in for an oil change before work and there was a misunderstanding on the phone when making the appt. I thought that it would take a half hour when it actually would take 45-60 minutes. They were so friendly and apologetic (immediately accepting responsibility when of course there's a chance I'm a dummy and misunderstood something), and did everything they could to get it finished within a half hour. Sitting here in the waiting area in a better mood today because everyone was so nice and worked hard to fix an alleged mistake.

The Sales person Mr Nariman is super awesome guy. He explained all the information I need. He understood my criteria and guided me. He is an asset to Honda of Seattle. I definitely recommend Mr. Nariman to my friends.

John V., a great guy, had helped my family at his best to have the best deal and had been very kind and patient to us to make our time worthy. We had a long time but it was not a wast of time at all. We would be helpless if John didn t happen to meet and disscuss with us today.

I was referred to this dealership by a friend. I worked with Timur and would recommend him to others. Thank you for the great service. Enjoying my new vehicle!

I always get my Honda CRV serviced here. The service crew always exceeds my expectations. Shout out to Kyle! He let me know I was nearing the time to get ready to purchase new tires, and gave me the specific details I would need. This helped a lot with my budgeting for maintenance coasts. He also pulled a quote to get a trailer hitch installed, which I had mentioned in passing as I was checking in. He is Fast, efficient, friendly and has great follow through.

Steven was extremely helpful in getting us the service we need. Thank you so much!

Service department staff is very responsive and professional. We brought in our Civic to have something looked at under warranty and there was a question on whether some bumper damaged happened at the dealer. Kyle Patterson and Adam Yamamoto helped us figure out what was going on and were very accommodating with showing us the security footage to ensure that we got the answers we needed. The entire experience was handled with the upmost professionalism and we felt that we were heard and treated fairly. They even went as far as giving us referrals for auto body shops to repair the damage that wasn't the dealers fault at all. I continue to be impressed with this service department.

Definitely a bit torn about Honda. The sales team is great, and super nice. But I don t really feel taken care of by them. People spend thousands of dollars here for their vehicles, but I had to go and spend extra money to get my tire locks broken since Honda didn t provide me with a key or offer to buy me a new one. My tires also needed replaced after one year of having my car, glad I knew this when I purchased. There s an extra $500 I had to spend for new tires after a year. Just really disappointed in the lack of help and willingness to maybe take care of me extra, after we spend 15k on a car.

This was my first experience buying from a dealer, and I am truly delighted at my experience. I was very unsure of the whole process, but the sales agent Matthew really helped me understand everything clearly and with no pressure. The car I got was so awesome, it pretty much had me the moment we looked at it in the garage! These people at Honda of Seattle are professional, charming, and really enjoyable sales people. I can't say enough how satified I am, especially with Matthew and his ability to help me understand the whole process. I would highly recommend them to anyone!!!

Perfect service from Rachel Lee and from Kyle Patterson. Thanks

Matt Seguin was absolutely amazing during my experience. Made everything super quick & easy. Definitely going to recommend coming here!

Jordan and Patrick helped me get my new Honda and it was such an easy process. They made sure all my questions were answered and were very patient!

If you need a Honda, go to Honda of Seattle and ask for CJ. He goes above and beyond for his customers. He is the most fantastic salesperson I have ever met. I desperately wanted a CR-V Hybrid in white color with an ivory interior and that's a rare combo to find out there, a specially with leather interior. They didn't have such combo on the lot but still CJ and Mike, awesome fella too, by the way, they managed to find me the car and deliver it in a short time. All in all the best car buying experience I ever had!

Just purchased a new/used 2019 CRV Touring AWD with only 5,000 miles. Jonathan Huber, the salesperson, was very professional and interested in giving us the best possible deal. We appreciated the customer first and no pressure approach. First dealership that did not try to pressure us to getting extended warranty, maintenance, etc contracts.

Devin was very helpful, personable, and incredibly nice to my small children. Great experience all around.

Had my new honda accord and the process was very smooth and quick.
Wonderful car and positive buying experience.

Service was fine and on time. No problems. Keith Chaney helped me.

We had our old Honda serviced many times by Rod and just think he's the greatest. He is super nice and helpful. He gets to the bottom of problems, explains them well and takes great care of us. We felt well valued even in our old 2005 Accord Wagon.
When it came time to replace our car we were very close to buying a Subaru but we new it would be hard for any service department to match the way Rod and Honda of Seattle takes care of us. That tipped our decision. We have a used CR-V now and get to stick with the service department we love!

DO NOT BUY HONDAS HERE!!!!! I'm in the US Navy. I would never recommend this!!!!! Horrible! Over priced cars. Bought a Accord SE sport for 26000 at Fife Honda with upgrades out the door with tax. They wanted to sell me the same one with no upgrades with tax for 32000. The guy texted me was very unprofessional bashing me for waiting his time which I don't understand why. No Customer satisfaction. Do yourself a favor don't waist your time! ( the owner below says he looks into it but doesn't do anything about it no call back or nothing its been 3 months already). Glad to know they only reply as a tactic to show other people the "pretend to care" I edited this part to show you GUYS!

Performed the expected work for the expected price, car was ready on rime, with a call confirming this. Offered shuttle service

I purchased a used CRV here last month. Dawson answered all my questions and helped me sort through the choices. I appreciate the no pressure sales tactics and the friendly staff at Honda of Seattle!

Dawson and Mike helped us out like no other dealership would!

Fast, Friendly, not crazy expensive & a nice shuttle service

Service provided by seattle honda is always good. good reception and timely delivery.

I came in to get my airbags replaced on a recall, and when I left my check engine light was on. Called back and set an appointment to find out what that was about, only to have an employee named Arvin Marino tell me that it'll cost $90 to find out what's wrong. I explained calmly that the light came on after they worked on it, only to have him interrupt me, look away and wave his hand with a very unprofessional, "that's not our fault." I'm shocked, considering all they need to do is plug a computer in to see, and considering I was JUST here. Furthermore, when I called in concerned about the light, someone could have warned me of the $90 cost of coming in. This is horrible customer service. If you must bring your car in to this dealership, at least get help from someone OTHER than Marino.

Willie Roach was our salesperson, and had a calm, easy manner while seeking the right solution for our needs and interests. He was respectful, played well with my husband's sense of humor, and kept in touch with us. In full disclosure, we ended up not purchasing there only because we were looking for a specific used car, and found it elsewhere first. But in a couple years we are due to replace another car, and will certainly give Wille a heads up!

At the end of the day they are still a car dealership....

When I went in they pitched they were different as had "gotten rid of negotiating" a d they show "their bottom price" on the sticker. That being said, at the end of my test drive the sale person sat me down and asked me "what can we do to get you in a car today."

What happened to the no negotiating and showing the bottom price? I'd rather they just be true to what they are and forgoe the false pretenses. Its dishonest to advertise one thing and turn around and do something else. Not to mention it leaves me very confused...

RIP OFF RIP OFF RIP OFF: I was out of town for 3 weeks and my car would not start, i called Honda of Seattle and got referred to Lang towing. I explained the situation my car was in a covered garage in my apartment building the tow truck driver showed up jump starts my car and it started they ended up charging me $ 150.00 to jump my car, I was shocked i asked him why so much and I could barley understand the guy because he spoke little English, he was on the phone with somebody at his office, then he came back and took the keys and said if you don't pay you cant take your car. this is nothing but rip off and extortion, he totally took advantage of my situation. I will never use Honda of Seattle and Lang towing again!

My service agent, Kyle Patterson, was very professional: thorough, polite and efficient. I was very happy with his assistance. I'm a longtime customer of Honda of Seattle. I love my Honda Fit. Thank you.

I walked in just wanting to get an appraisal done on my older vehicle- see what my options could be in the next month or so and MAYBE take a test drive. I met with Dawson and right off the bat he was incredibly friendly and answered all of my questions.
I was very forward about my cars condition and that I was really just hoping to see my options. He was very understanding and completely willing to work within that. We only casually talked about car purchases and I was upfront about my hesitation with pre-owned vehicles.
To no surprise, my car was worth a small amount but he was offering to bump it up quite a bit if I was as in love with the Honda Fit as I seemed! Dawson broke everything down for me and was very patient to make these payments in my budget and was even able to get me to buy pre-owned! He was very transparent about the entire process and even company wise and I am so grateful for this experience he provided! I couldn't believe I had such a positive car dealer experience and I will certainlyake sure to recommend this location and Dawson by name!

EDIT:: Christine actually stayed late to help with all the contract business. Thank you so much guys!!!

Ask for Willie! We usually avoided buying cars at dealership from previous experiences. We had been talking about trading in our vehicle for a slightly used vehicle. Willie greeted us and asked if we had specifics. Sat down and chatted about their simple pricing and what inventory they had for the price range, year, mileage, and features we were looking for.
We probably only looked at 3 cars and test drove one. Paperwork was painless. What?! The whole time, Willie s chill, humorous, and easy going personality made the whole experience enjoyable. He helped us find a car that was a great fit for how much usage we were planning on getting out of it.
Thanks so much!

Kyle was very helpful and answered the many questions I had about the work being done on my car. He gave me an accurate estimate of the time it would take and was overall very friendly. Thanks Kyle!

Thanks Nico and staff for the great experience. Everyone was helpful and we left with what we wanted.

Best place to service your Honda. Thank you for your hard work and guaranteed service.

Edit: Anna is the best representative I ve come across in any industry. Her help and consistent communication is outstanding. Honda is lucky to have her and I think she deserves a hefty pay increase. If they lost her they d be out a hard working and dedicated employee.

Thank you Ryan Melton for taking care of us we recently bought a new Honda Pilot from summer Honda and had a problem with our tire and they refused to help us they gave us a run around and were very disrespectful to us and Ryan took care of us !! We ll definitely be back ! Good job Ryan for all your help!!!!

This is the best experience I ve had at a dealership! Devin Shugrue was great! Super friendly, listened to what I wanted and did not make me feel under pressure! Christine in finance was great as well!

I'm always leary of 2 things: Car dealerships and dentists, since they always scare you to spend more money for unnecessary things that you cannot see (in this case slow leak on the steering wheel liquid and other things which will amount to $3,500+). Hence I always get a second or third opinion which I will do that. The interesting part is that if there was a leak, how come I don't see a pool of liquid in my garage? Anyway, for general maintenance and for consistency of having all the services records in one place, Honda is fine. For other things, go to your local maintenance shop.

Very enjoyable experience. Friendly staff and great service. Our sales associate, Ramona, was instrumental in our decision to buy from Honda of Seattle.

I always take my car to this dealership for service. I am always satisfied with the service provided. I, recently, took my car for service 10 days ago. Kyle, provided an exceptional service. He was very helpful to guide me through what needs to be serviced for my car. Thanks Kyle for your help and good customer service.

With my coworker girlfriend s referral, I came and leased a brand new blue Honda from Honda of Seattle today. I was so afraid of going to car shop being a female with another female friend of mine thinking I d have to negotiate pricing and all but Danon personally greeted me at the door and was very helpful and professional. He made the whole process smooth and easy to work with. Also, I wanted to thank him for assigning me to an awesome sales lady Toni who I got to walk through the lot to find the perfect car. She was super nice and answered all of my questions. I love my new car! Thank you very much again Danon and Toni for a great customer service and taking great care of me. What a hassle free and great experience this was!

I would like to express my appreciation for the help I received from your Service Advisor Tim T. He was quick and efficient but at the same time, extremely patient with me. I will continue to come to this location solely because of the service I received from Tim.

Thank you!

Great family owned business with great staff and one price philosophy!

I bought a new car today and I had an overall AMAZING experience. Steven Paredes was amazing from start to finish. I met a group of people that overall made my experience top notch! I would MOST definelty recommend this place!!

Transparent, fast, excellent communication. I've bought a car here and had some service work. Excellent on all ends.

I recently purchased a Honda Fit from Honda of Seattle. I dont think anyone could have been more nervous than I was, considering the past experiences I have had with other dealerships. I was prepared for the worst. And I was wrong!! There was no hard sell, no convoluted promises and I was told that this dealership was trying to change the way cars have been tradionally sold. My product specialist -Raza was very professional, caring and respectful of what I needed in a car, and how it would fit my lifestyle. He was with me through the financing and the sale. He was also helpful in making any questions I had clear, as was his co-worker Kelley in contracts. They make a great team. I will defintely support this dearership thanks to Raza's good work. He was superior! Honda makes a great car -now they are changing their approach and making great service too! .

We worked with Dawson and Mike while shopping for a new Honda. I really appreciated the no-haggle, no-hassle experience. Dawson was very informative and helped us through the whole process and answered all our questions and made the car-shopping experience as smooth as possible.

EXCELLENT service department. Fast, friendly, and FAIR! I must admit that I have been reluctant to go to the dealership for service in the past, but Honda of Seattle changed my attitude. They were easy to contact, schedule and made the process of deciding what services were necessary smooth and painless. Kyle Patterson was on top of it and helped me take advantage of current deals that saved me $$$. In my book, that's five stars. Thank you, I will be back...

Had an excellent experience here. Very well managed shop. Exceeded expectations and fairly priced. Full service facility...coming back for sure.

Chris (CJ) Berg was absolutely professional, super patient and extremely helpful! I highly, highly reccommend him if you are looking to purchase or lease a car

I recently bought a new car and it needed an oil change for the first time since I ve got it. I took it to Honda of Seattle and even though I was new, everyone was very friendly and super helpful. Even Alex, the man who serviced me went above and beyond to point out Covid safe spaces and answered my questions patiently. Much appreciated!