Gemtel Green Network Review

Very simple to change to Green Network Energy and quick

An Amazing Energy Supplier!
Great rates. I'm saving money comparing to my previous supplier! easy switching process, with regular updates via email! Lots of informative articles! Very straightforward. If you are thinking of switching I would recommend!

Appalling customer service.
When we joined GNE they used incorrect meter readings.This meant we paid for fuel we didn't use with GNE and were unable to receive a refund due from our old supplier.
Now we have left them,they have once again used an incorrect meter reading for the final bill.
This means we have paid them for fuel we have not even used yet.
We have twice been billed for fuel used from two suppliers because of GNE's incompetence.
They consistently fail to address problems they create.
Glad we are leaving them and will never use them again.
Our new supplier has issued our bill using the correct meter reading.
My negative review is concerning not the meter reading,but your lack of response when issues are raised,not just once,but many times.

Might be some confusion on this supplier. The initial payments are low at first. This maybe a mistake on there part on estimation of usage or the customer or to tease you to join them initially. If you are using more than they projected they will increase your direct debit in regards to usage months in but say you will be notified 10days prior. Or charge you for it in a large sum at a later date it looks with some folk. They emailed myself and said you still have a competitive rate for services and you will be charged for what you use so bad calculation maybe to blame. And in these tough times nobody wants a large bill out the blue to deal with so? Changed to a 3star review from a 1star.. For now. See what happens at the end of my tariff.

Really great experience so far - Absolutely no hassle with my switch, and monthly bills cheaper than my old supplier, and a GREEN supplier which is important to me.

Absolutely shocking company! Saying we used over 700 pound in 3months that's with still paying dd each month I must be heating the street! Rude customer services

Wow what a shower. My mother was a customer. Sadly she died and we closed the account. They sent us a cheque for what was due. ? the end.
They now keep sending estimated bills to the occupier. The property is up for sale and empty. They won't talk about the account as they need permission from 'the occupier'. Asked to speak to a supervisor in England, as all calls are somewhere in the world. We have no people in UK is what I was told. What sort of outfit is this??? Acc GNE200823346. Tried 'care' at GNE somewhere in the world, absolutely pointless. When you have located account please advise remedial action you will take

It takes a lot for me to leave a very bad review. I ve recently left GNE as they have delayed responses to my chatline queries, I ve been cut off speaking to lines abroad, my emails have still not had successful answers, I ve been fobbed More

Still on the phone from 27 minutes ago and nobody answer till now!

I had issues submiting my opening readings, but the staff helped me to read my smart meters. Good start !

If I could give a zero I would. Do not believe in the whole money saving , they will either increase your direct debit or they will charge you loads when you try and leave them. No communication, no final bill sent and when finally More

by far the worst energy company I have dealt with. stay clear. Would have given 0 *'s if it was an option. Can't even get a bill right after being given meter readings.

I have been with them for 11 months and at the moment its the best supplier I have been with. No mistakes with my account or bills. And I have just started earning money with the refer a friend program so hopefully saving lots on my bills. Thanks

Recently left this supplier at the end of my contract, such is life. Had no problems whatsoever during supply over 18 months. Everything worked fine, bills as expected, no problems. They did make the switch to my new supplier easy so no complaints there. The only small problems I have relates to the final bill and how this is handled.



Secondly, not their fault but my bank was in the process of altering how online payments are handled this week for new accounts that you setup and I couldn't pay online at this point so I decided to do as my threatening letter suggested and simply telephone in. I was on hold for a short time and spoke to a very polite chap who was fine, explained his terminal was "locked for payments" at the moment, couldn't transfer me to a colleague but was ever so helpful in taking down my number and promising to call me back to process the payment.

Do you think I have received the call as of 16.25hrs on 25/09/19, just over 7 hours till my pay by date?

Have since managed to pay online but one star chalked off for chasing before due with threats of additional costs and one star chalked off for your staff members not doing as they promise.

Have since managed to pay online. Thank the lord for that eh!

Like many others, my direct debit was quadrupled with no warning. The company failed to notify me that my direct debit amount (set by them) was totally insufficient and instead allowed a massive under payment to build up on my account. I am now in debt. I have complained but nobody has bothered to respond. Terrible company. I will be leaving this supplier as soon as the debt is settled and returning to a big 6 provider.

I ve never had an issue with green network energy. If I am ever over using and owe money I simply make a one off payment to cover it. I give regular meter readings which is simple to do and I find ending and joining them easy. I ve never had to contact customer services so I cannot comment on this element.

Terrible service. They refused to fix my meter and ripped me off big time!

Be VERY wary . Have been in CREDIT for 12 months and suddenly they nearly DOUBLE my monthly payments, no reason given and they can't be contacted..... THINK TWICE

Changing over was smooth, but there are annoying problems with the customer-facing tech.

The Android phone app doesn't stay logged in, or use biometric ID so you have to enter the password every time you need it.

I wasn't able to enter my gas reading on the app and had to go to the web site to submit it. Despite that, I had a phone call three days later asking for my readings again.

Beware! This company will try to defraud you. Two tricks they tried on me : 1. Doubled my repayments and ended up with hundreds of pounds of credit; 2. applied an early repayment fee even though my contract period was over. I m sure they make thousands every year ripping off vulnerable people, very sad such businesses are able to keep operating in the UK.

I have wasted my time calling up your customer service team 3 times now regarding the same issue. How can you realistically think to bill me for a period before I had moved in to this apartment and now say you have passed my data (illegally) to a debt collectors?

Customer service Ruth blatantly lied and said I would be liable for the period Oct-Nov when I moved in December. Stupid

I've been with the company over a year now, no problems whatsoever, good website cheapest supplier I've ever been with! highly recommend!

Will be terminating contract after first year , would be sooner if i could.After providing with annual usage for gas and electric they provided a very good quote for the year so i switched over.Big mistake , after only six months they have More

Good service, great customer service.
Silvio was really helpful.

Avoid. Refusing to refund a considerably large overpayment on my account for over eight months. I am continuously told my complaint is being escalated with no action and still no refund to be seen.

The worst customer service on the market!!!
For 3 months, multiple calls and emails, talking to a number of different people in Green Network Energy, nobody were able to activate my account and to provide me with the data that I need in order to log in into their system. In addition, after one of the payments that I made, I received a notice about balance overdue /which I paid already/ + penalty fee on top of it. After trying to contact the GNE team and to resolve the issue, within the 15-20th minute of the pointless conversation the lady simply ended the call without saying anything and no-one called back.

Cheap prices, but terrible customer service. I've had issues with my smart meter and bills. Keeping having to phone up and get nowhere with it. Nobody replies to my emails. Complete waste of time.

So far found online website very easy to use giving clear information on monthly consumption costs.

Helpful and kept informed at all stages of the transfer!

They're OK. After three months, they haven't put a foot wrong ... yet. I moved from another supplier who were trying to be s cool that their customer communications were full of grammatical mistakes and company jargon. They had no idea about how to use language so that even those with English as a first language could understand.

Sing a good song when signing up, downhill from thereon in!!

Avoid this company at all costs!!

Well what a surprise when I come to review this company they have such a low score!



We had transferred our own supply over from our previous property & our d/d was all in place & taken care off.

I contacted Green energy advising that the bill wasn't for us, we had just bought the house. Provided all the documentary proof etc.

Heard nothing thereafter & then 2 months later a bill arrives addressed to me for the same amount. They had taken my details & added it to the account!!

Back and forth ensued for months with threats of bailiffs & court action etc unless the bill was paid.

In the end a threat of of approaching the ombudsman unless the issue was resolved immediately did the trick & a customer service managers letter of apology & the amount written off.

At the time of the apology it was asked for all data to be removed from the system as per gdpr as I had no commercial relationship with this company at any stage.



This company are a bunch of crooks!

They are being reported for GDPR compliance & also to the energy ombudsman for harassment.

You have been warned!!

Steer clear!!

Quite easily the worst energy provider that I have ever used. Like others I was probably brought in by their lower prices and "green" claims but what I wasn't told was that their customer services department is hands down useless. I had an outstanding claim with them that went on for 5 months that in the end I had to go to the financial ombudsman to resolve. If you value customer service, this place is not the provider for you.

Original quoted payments increased over time to cover my "predicted" usage but it's all worked out leaving me in credit in the end. I have decided to switch from them to another supplier (purely based on cost) and accidentally cancelled my direct debit with them before the switch took place. One 3 minute long call and it was all sorted by a really pleasant advisor. Any email inquiries I have made in the past were always dealt with quickly and easily. Great customer Service!

If there was a zero rating I would give it. What a thoroughly disgusting energy company. I have been promised that a bill query for my mum would be sorted since last August 2020 and six months later they still have not investigated or resolved the issue. Now letters from debt agencies have been sent even though I have promised by G E that they would ensure this would not happen. If you are considering this company PLEASE DO NOT- appalling service, ridiculous fluctuating charges and poor customer service. And I've been hung up on twice and not called back! The list of complaints I have is endless. TERRIBLE COMPANY

I have only been with this company a few months and am already regretting it, trying to log into my online account is impossible.
When you phone you go through the relevant push this, push that and then when you think you might be getting somewhere they just hang up.
Hopeless.

I really like being with GNE, great customer service, useful uncomplicated app and having been with all the big guys who quote one price to get you signed up then raise your monthly payment after a couple of months GNE have kept to the price and are consistently helpful.

After a nightmare with my final bills and also waiting long time to have a response to any email sent to the helpdesk, I had to complain. Fortunately, the customer service called me instantly in order to resolve my issue. Excellent and professional work. They kept in contact each day explained to me the issues and clarification. Personally very happy and satisfied. Everything has been resolved in a couple of days. Thank you Green Network Energy!

Absolutely shocking customer service. Do not use this company. We have had countless issues with this provider, and they have wasted so much of our time, all down to errors on their behalf.

Absolutely terrible customer service - do not recommend! I have had an issue with my meter readings since April and the issue is still not resolved 7 months later. I have been told four times that a senior member of the team will be in touch and I have still not been contacted. I understand that the current climate has slowed down communication, but waiting 7 months (and counting) is unacceptable. This is by far the worst service I have received from an energy provider.

Switched recently and everything went smoothly. Kept up to date throughout, great service!

it has been almost a week now waiting for the customer service to phone me back and explain the breakdown for the bills how can i use the same amount as the last 2 years to the dot i know for a fact i have used more electric than gas this years as the half of the nation are in the houses with covid 19 lock-downs the customer service is absolute joke.this is the problem when contact center in international country's and the customer service don't have a clue what the user are saying

thanks for the response on google review unfortunately i have only spoken with with your manager in cork ( your company has not phoned me, i requested to speak with a complaints manager he him self was very confuse about the account and the matter have not been resolve as yet.he has requested the relevant department to look into the issue.so there for before you respond to the review and make judgment please make sure you look into the case,it only seems your company like to respond back to reviews online weather it is negative or positive

Terrible customer service. The only measures worth judging an energy supplier on are price and customer experience.

The latter reflects their real brand whatever the website says.

GNE's customer service is awful. Since opting to leave them they hit me with a massive final bill, never having reached out to me to suggest I needed to make higher payments during the contract. I challenged it and it was reduced significantly but was still far higher than expected.





I would be very wary of a supplier who promises so much, doesn't manage your account properly while you are with them and then becomes aggressive when you want to leave.

11/11/2020 - RESPONDING TO THE VENDOR BELOW: They actually revised the submitted reading to a new reading of their own without consultation, so this is not the whole truth.

I am attaching a picture of the huge spike in usage they piled onto my account without explanation. There are now two complaints open with them and I have raised this with the Ombudsman. This spike represented an entire years worth of electricity above my previous norms.

If they do something like this to you, don't expect support or explanation just constant harassment followed by threatening letters.

Utterly incompetent company.
As is always the case you really shouldn't believe the positive reviews..it really is only the negative ones that count.
ZERO stars. AVOID THIS COMPANY..YOU WILL THANK ME

Terrible company, unable to log in constantly, then the one time I was able to, the meter readings weren't accepted even though I tried to submit them countless times before giving up. They didn't reply to my enquiries when I asked about this. They DO NOT answer the phones either, left on hold, high volume of calls bla bla bla...usual rubbish.
Then they put up the direct debut without notification. I'm guessing it's because I was unable to submit the meter readings, pretty convenient that they make it impossible to get into your account or submit readings, then penalise you for not following their rules. Locked out of the account again, had to re-register....again! Then no verification email sent to get into the account...again!!
They are cheap for a reason but in the end you pay more than ever!! Terrible service, terrible company!! It's going to be a nightmare trying to get a refund if we do happen to be in credit as they've been ripping us off with a high direct debit. The 'deal' has now ended but it's going to be difficult to get another supplier without being able to submit a meter reading to end our account with them.
Getting a decent energy supplier who doesn't just rip you off is a nightmare and I can understand why people don't bother. The energy ombudsman is like a chocolate teapot so these 'deals' aren't worth it when they just put up your direct debit whenever they like, even when you are in credit! What's the point? This happens again and again. Tied into a contract that they break when it suits them bit penalise you when you try to leave.

Stay away from these Scam artists.
Moved into a property and joined a new energy provider.

Can t seem to get them to understand this is impossible and have to pay the price, the system is flawed and I m so glad they are able to take advantage.
Absolute disgrace and I will never recommend them to anyone and will let everyone I ever meet to avoid them like the Plague.
Disgusted
Zero stars if I could choose that option.

This company is horrendous. They have sent me three final bills after leaving and continue to try and get money from me, even after sending pictures of the final meter reading.
The customer service isn t helpful at all, and this also applies to their complaints team.
I would avoid at all costs.

Positive to be with a utility company who actually bothers to review your account and proactively adjust your direct debit down when they believe you will end up paying too much otherwise. With other companies this is usually a battle. Thank you Green Network Energy

On hold for 30 minutes before I got fed up and hung up.
Your issues with your phone lines obviously haven t been fixed, as no one answers them.

Good provider, easy to use website. My tariff offered good value for money.

Horrendous company avoid at all costs even if the price seems good!! Dishonest about their pricing, ignore official complaints and continue to bombard you with bailiffs letters whilst they investigate their own errors. I have lost time, money and health because of their cowboy business practices, outright lying and awful customer service. And frustratingly I was never a customers of theirs by choice. I inherited them from the previous owner of my house. And have endured a year of stress for the 20 days that they provided my energy. Read all the reviews below they are all consistent with my own miserable experience.

With them, I am feeling like a valued customer and for whom they wish to provide as good as environmentally friendly a service as possible!

Received excellent support throughout from taking out my new contract to recently sorting and reviewing my direct debit payment to suit how I want to pay it.

Appalling service from what I used to call a "trusted" supplier of my energy. Awaiting refund of monies taken from me without my consent.

Please people DO NOT USE!!! Terrible customer service, after moving into new property where they already had existing bills was terrible experience to sort out moving in etc, then started receiving 2 lots of bills on different account numbers, been a nightmare! Never again will I use these!!

Honestly the WORST company I have ever dealt with. AVOID at all costs. The staff are all very quaint and very friendly, however it took weeks to "end" the contract with them as I was moving house. Today, months later I find out they are More

Very reasonable prices, compared to other energy companies!

Do not have anything to do with this incompetent company. They are the most appalling firm i have ever had to deal with in my life. DO NOT TRUST THE FAKE REVIEWS. They start off cheap, then hike up the costs. Dealing with their customer services department just really isn't worth the immense fustration I felt after each and every conversation I had with them. I am well shot of this company.

Excellent deal! Green Network Energy has made it very easy to save on my business energy, it actually has been saving me tonnes! I was approached by a sales agent, everything went smoothly and I got a great quote. I'm really happy to be with them.

Avoid avoid avoid this company is a total shambles. I had switched from these guys and unfortunately because I had moved into a new house and was not familiar with the meter had incorrectly entered a day time reading into a night time More

Super Easy and great prices for my business! We have joined Green Network Energy recently and I found it very easy to switch. I can even submit accurate meter readings via the app and the web. Thank You!

Unable to access to them on type talk. Deaf barriers by this company. I have no problem access to my bank account or other companies on type talk but this one won't allow me to speak through my own account. There is security questions and they won't use it ridiculous

Brilliant company. Not only is it nice to know your energy is being sustainably sourced where possible, but their customer service assistants are all extremely helpful. Never had an issue with them and where technical issues have arrisen they have always been upfront and honest about it and compensated me. Highly recommend for any new home owners looking for a no fuss no faff energy provider.

The app is wonderful and so easy to use have already recommended!

Been with Green Network Energy now for one year, just renewed with them again. Highly recommended.

Joined this company few months ago, customer service, the sales consultant and all around the team were helpful, and was an easy and quick switch and answered all my questions. Overall excellent company.

We switched with Green network energy in November 2018 and for now we are very happy, we pay less than with our previous supplier and both the treatment and the service received are with difference better. In addition we already benefit from the referral program. We will renew our contract with this company

I've just signed up for another year with Green Network Energy, I find them really easy to deal with and their charges are within my budget, I've never had any issues with them over the last year,and I can always get through to them on the phone if need be,their online customer portal is easy to navigate too....So.... I'm extremely happy to stay with them.I would recommended them to family and friends....but you can only make up your own mind on which energy provider is suitable for you!!!

Been with green network since January and i'm very happy with these guys so far. Found that I was in credit by a decent amount so one 10 min phone call we found I could lower my bill and get a refund on the credited amount....can't say fairer than that!!! Would certainly recommend.

I have been very happy with GNE since I switched my energy provider! I would recommend anyone thinking of changing providers!

We have been using GNE for a while now and have been very happy with the service. The fees are well below what other providers are offering. Their app is great, very easy to navigate. I only called their helping once and the person on the other side was very helpful. Generally, very happy with it and not planning to change to any other provider any time soon

I own two restaurants, green network helped me a lot and gave very good prices. Paying much less then what I was initially paying.

I am in my second year with this company. I have found them efficient, interactive and mostly very competitive. Previous suppliers I used, were always increasing their prices substantially each year but Green Network doesn't and I am very happy with them so far and it may help the planet

Very happy with Green Network. No problems after a year as a business customer. Direct contact and price much more competitive than the big six. In addition to being a renewable energy supplier.

Really poor company to deal with. Have tried to supply my meter readings for several days now. Had to re register for an account but still will not let me update my gas readings. When I try by phone I either just get cut off or no one answers the phone.

I was referred to Green Network by a friend after numerous problem with my previous supplier, I have not regretted the move, 1 of the good suppliers out there.

Terrible. Reduced my payment, didnt notify me that a debt was accruing so I could reinstate higher payment, then sent account to debt collectors! Complaint submitted to Ofgem, seems I am not alone. AVOID.

1 star is generous and I m not exaggerating.



Utterly useless. Avoid if you can.

Great company! I was worried at the beginning but afterward, I truly recommend it!

Avoid. Will increase your monthly debits with no explanation or warning. Poor customer service.

Meter readings online do not work. Email meter readings, does not work.

Customer service say they will get back to you the same day, they dont.

5 months to resolve an incorrect bill.

Think everything is sorted, now I have an email saying sorry to see you are switching we've confirmed this . News to me! Now another lengthy process to get my gas back apparently.



When this is all sorted I am 100% switching and i will refuse to pay the exit fees. I will be exiting due to terrible service which i dont believe i should pay for!

Save yourself any hassle and avoid this company at all costs.

I am never in London, sales consultant called me explained to me very well over phone, gave good prices and we met and was very good and easy to sign up and helped me do the switch to.

Awful company and support, they charge you want they want every other month until I'm massively in credit and they still have to own me the money, trying to chase via phone

NOT GOOD. Online platform is terrible and doesn't work. Bill breakdowns are confusing. Very minimal updates. Ended up with a huge bill that no one at customer services could explain. AVOID! Go with Bulb.

Best Energy company I have been with. I have been with all the big 6 and some of the smaller suppliers. Green Network have been by far the best I have experienced so far, excellent customer service and app is so easy to use.

I have recommended to my friends and family, keep up the good work.

Honestly guys just don t bother with them. Switched to them with MSE. Heard nothing in 2 weeks so I called them. Explained boa account yet what is going on. Told I don t have account so can t help you. Pushed them and said I am trying to sign up who deals with account switches, put me through to them. Same person came back and said the manager can t help as you have failed data protection. I said you haven t asked me any questions how can I fail? she said she can t ask questions as I don t have account... it was laughable by the end so I will take my custom elsewhere