neil cookson

Review of Gemtel Green Network

Avoid this company at all costs!!

Avoid this company at all costs!!

Well what a surprise when I come to review this company they have such a low score!



We had transferred our own supply over from our previous property & our d/d was all in place & taken care off.

I contacted Green energy advising that the bill wasn't for us, we had just bought the house. Provided all the documentary proof etc.

Heard nothing thereafter & then 2 months later a bill arrives addressed to me for the same amount. They had taken my details & added it to the account!!

Back and forth ensued for months with threats of bailiffs & court action etc unless the bill was paid.

In the end a threat of of approaching the ombudsman unless the issue was resolved immediately did the trick & a customer service managers letter of apology & the amount written off.

At the time of the apology it was asked for all data to be removed from the system as per gdpr as I had no commercial relationship with this company at any stage.



This company are a bunch of crooks!

They are being reported for GDPR compliance & also to the energy ombudsman for harassment.

You have been warned!!

Steer clear!!