Fort Mill Ford - Sonic Automotive Reviews

I dealt with Weezy in purchasing a new Mustang and she was very easy to work with and a great salesperson!

Great dealership, Great customer service, even better people. The sales manager Chris Motrynczuk answered every question I had and got me a great deal. Would recommend to anyone, 10/10 would buy again!

The Fort Mill Ford staff were very friendly and considerate of my time and situation. I had a unique situation where I had two vehicles to trade in. Their offer was fair and they got the payment where I wanted it to be.

Great people to work with.

Dropped my car off for an oil change and tire rotation with Brandon at 4:30 and got it back within the hour.

Service Department did fantastic job handling my transmission issue.

My experience was great, The Salesman was very nice, I enjoyed my experience.

Update: Steve Hagood was a very good sales man. He's a little new to the job, but he was nice and seemed honest. We didn't end up getting the car from them, but they were willing to work with us with our trade. I can only give them 3 stars because of a past experience with the service people (see below).
The service people are cocky. I don't know who that dude was, but he acted like I didn't know what I was talking about when I took my 2016 Ford Fiesta in for a recall. He said all the problems the car was having was "normal". I don't think my automatic car rolling BACKWARDS on a FLAT SURFACE in DRIVE is normal... but okay dude. I took my car to Clinton Family Ford to have the recall fixed, and the woman there was very nice.

It was a overall very good experience. Wait time was not high.people were pleasant, specially brandon was very helpful

It's okay it's just my advisor wasn't very nice and he did explain to me why they didn't know how to turn my light off in my car after they change the oil and reset it he should have recommend me to someone else to help me but he wasn't very nice about it and had to end up talking to a manager

In the past dealing with this dealership was pleasant and enjoyable. Tuesday July 31st was not that day. They schedule an appointment then tell you on the day of the appointment that they can't look at the vehicle today and if I leave it they might be able to look at it Thursday. Today was the first time in 3 years of dealing with ford that I felt that they didn't care about providing the quality service that they stated and they even stated that I might need to find another service dealership due to the work load and being short staffed. Funny how they had enough people when I needed minor service but something major they are under staffed.

Bought my first ever car on the 31st from Chris Motrynczuk and I can t thank him enough. He wasn t trying to sell me on anything I didn t want, which I really appreciated. He really listened to my questions and concerns and made me understand everything, since it was my first car I was purchasing alone. He made the process super simple and that really relaxed me. We were in the middle of moving that day too and he completely worked around our schedule. I highly recommend Chris if you go to this location! Thanks again, Chris!

Great people to work with and the pickup drop off service is awesome.

My scheduled appointment was timely and the team went the extra mile and completed a recall that I was not aware of.

We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our problem (bad PCM Module) with a 1 hr. diagnostic charge ($125) but could not repair because it required Ford to program the new part. Fort Mill charged 3 hrs. diagnostic charge (over $400) to come to the same conclusion. Once new PCM module was installed, this resulted in the AdvanceTrac light on the instrument panel staying on. This was the first time this had ever happen and we figured it was related to the new PCM module. Fort Mill wanted to charge another 1 hr. diagnostic charge regarding the AdvanceTrac rather than contact Ford Tech Support for help. We refused to pay. They finally contacted Ford. When we went to pick up the car, you guessed it, the AdvanceTrac light was still on. They called Ford again and it was finally fixed. It was all about properly reprogramming the new PCM module. How long did they have our car? Over 2 weeks. We were not pleased.

Bought a used Mustang from here on Labor Day. Despite the holiday, I was in at 5:30 for test drive, trade appraisal, finance application, and all the paperwork and drove off the lot by 8:00pm. Lou was my sales person and made everything a hassle free and wonderful experience. I've got 5 years of joy in my new car, but you'd best believe I'll be back at Fort Mill Ford the minute I need another car!

Came in for an oil change , it s 9am , was told there we no appointments or slots but i could come back at 2pm, which would mean there s an appointment????!!!! Asked if i could leave my car but they re no loaners available. Service and attitude sucks! If you don t want to work find another job!

Did what we asked. The guy running the oil changes talks like a snake oil salesman.

Great service, fast help I was in and out in less then 45 minutes....awesome

Time for an oil change was too long after I made an appointment

This is Robbie Woods wife. He called one of the sales managers when he left and all he got was "I'm sorry". He didnt offer to do anything and the vehicle we were interested in has sold since,therefore there is no reason to call back now. Very poor business!!

Frank the service rep is the best, I ask for him all the time he takes the time to point out what I need and do not need.
Ms Jada my sakes rep takes her customers to heart if I gave a question she knows the answer or finds it right away.

SONIC is very fortunate to have these fine people in their employ.

Tom Scitt

Bought a used vehicle and Lou was great to work with. No pressure and a good price.

Overall I'm happy I bought my truck at Fort Mill. We had a few issues pop up after the purchase and the sales managers got them knocked out - going well beyond what I expected and I'm grateful. Thanks guys!

Great experience with no sales pressure.
I loved the deal I received on my new truck.
Great price which saved me a great deal of money compared to similar vehicles in my area.I was offered a very good price for my trade. Service was friendly and fast, less than two hours for entire transaction.
"THANKS FORT MILL FORD"
I love my new truck!

I always get professional service and results at Fort Mill Ford. They have never tried to sell me something that was not necessary. A pleasant experience.

Great service, Ease of Appointment, Short Wait Time. I can always Trust Fort Mill Ford to handle my F-150 maintenance thoroughly and professionally. Service writer Frank Arnold is very professional always cordial and with the customer's best interests at heart

Corey and the entire team at Fort Mill Ford are absolutely hands down THE BEST!!!!!!!!
They all went above and beyond to get me in the truck I wanted at the price I wanted.
It was THE BEST vehicle buying experience I have ever had.
They made everything so easy from start to finish.
Even with being an out of state resident there were No issues. No back and forth. No stress.
Just everyone doing everything they could to put me in my truck and make me happy.
If I ever need another vehicle or anybody ever tells me they are in the market for a new vehicle I will definitely be telling them to go to Fort Mill Ford... PERIOD!

I went to the dealership to by a Ford Mustang GT for my husbands 50 Birthday. I explain to them on what I wanted and they rushed to help me with all my needs. I even asked them to hold the car on their lot for a couple of weeks for me and they did. This was gonna be a big surprise for my husband and they did. I love the customer service I received every single time I would get out of my care someone was waiting to help me. Once I went to pick up the car it was clean and ready to go to my husband surprise birthday party . Thank you again for the great customer service and helping make my husbands birthday wish come true!!!

See Janette. Bring the dealer staff food. You will love the experience. This is the first vehicle purchase we've ever enjoyed. Janette is a gem and we wish she was around for all of our previous purchases. We had particular circumstances that needed to be worked around and the staff was very accomodating. We never once felt judged or pressured and ended up with a new vehicle and the perfect solution. Everyone here is great, friendly and happy. We definitely recommend shopping here or somewhere in the Sonic Automotive group; they have a good thing going.

Definitely ask for Andrew!! This was one of the easiest car purchases I ve ever completed. I noticed a vehicle online, live chat with a sales rep who made me an appointment not even an hour later.

During a pandemic it s good to know there is limited customers when you enter a building. There are signs posted everywhere about COVID sanitation safety, as well as multiple hand sanitizers available.

Everyone has a mask on, and Andrew greeted me as soon as I entered. We discussed the vehicle, went for a test drive and I also had a trade in. There was no waiting all day from a mysterious finance person or overly pressurized sales techniques. It was direct and I understood the terms of my agreement.

Andrew was phenomenal! He waited with me and insured that my new car was spotless and ready for me to take over. I would definitely shop with Fort Mill Ford in the future. I am very pleased with my purchase!

Fort Mill Ford has been so kind to us and did everything perfectly! I will never take my car anywhere else and when we are in the market to get a new car I will be buying from here. Fort Mill Ford is amazing!!

I went in for a standard service (oil change/tire rotation/vehicle check-up) on 3/25/16 and from the time that I pulled up in to the parking lot until the time that I left, I received excellent customer service and fast service. Brian L. was my service advisor and he was very nice and personable. At the end, he explained to me the "health" of my car and even walked me to my car when I left. Fort Mill Ford will definitely be my go to place for my Fusion! Thanks Brian L. and thanks Fort Mill Ford for the excellent service!

My second service visit. Brandon was attentive to my needs and addressed each of them fully once the work was completed. Slowly but surely my confidence in Ford Service Departments is being restored by Fort Mill Ford after a series of nightmares with two other Charlotte area Ford dealers since purchasing this vehicle 18 months ago.

Excellent no hassle buying process.
I would recommend to family and friends.

As always, great service from the Fort Mill service team, Brandon was spot on! Thanks!

The experience was great no pressure. My sales guy Robbie explained everything to us about the truck we looked at. I would highly recommend this dealer to purchase a vehicle new or used.

I took my Mustang in for service at 95k miles and did not have my usual good experience. I own 3 vehicles bought from Ft Mill Ford and have been bringing them in for service for 14 years. When I showed up for my appointment the service adviser did not look up my past records but just tried to sell me a 90k service which I had just done some months before. Then he switched to a 95k service when I said something. I also asked about the cost of the upcoming 100k service and a tune up. He said he would call me back but never did. On checkout neither he nor the cashier checked to see what credits I had on my account. When I said something about that, she checked and found I had enough credits to cover the bill completely. Maybe I have been spoiled, but "Big Dave" Kozarich always was ready for me and had checked my service records to know what was needed. Now that he has left FMF perhaps some training for the remaining advisers is in order.

I followed the instructions for bringing my car in....pull up in service lane and their expert will guide you where to park. There was no one there and in fact, they helped people who came in behind me first. I was there just a few minutes before my appointment time and by the time the other people came in, it was past my appointment time. After 15 minutes of waiting I went in and was told that the advisor I had been assigned to was not there. Once I was finally helped, everything went well and they got my car serviced quickly but I was annoyed that I was ignored when I came in and that they had assigned a service advisor who wasn't even there. They are more expensive than other places so I expect to be treated a little better than that.

As usual, my experience was awesome. The advisor Frank Arnold is an awesome guy who makes sure that the vehicle is in excellent shape before it leaves the service center. I will always give this place a 5 Star.

Very unhappy that you are forced to use their partner financial institution, as you are not allowed to use other options in the market.

I went in looking to get pricing for a lease on a new mustang. I ABSOLUTELY love fort mill ford! I had the pleasure of working with Middleton, Ashley, and Keith. They were all fabulous. They worked very hard to get me the price I was comfortable with, and with no hassle and no pressure at all. I will recommend every one looking for a new car to come to come see them. The whole team is amazing, but I was really happy to be able to work with Middleton, Ashley and Keith. They are all rockstars! Thanks you guys so SO much for all the hard work! You have a customer for life!

It was my first time buying a car so I was a little anxious and didn't want to deal with any pushy salesman. I was immediately greeted by Drew who took care of the entire process. Had a great experience with everything and couldn't ask for more.

I paid $136 for a diagnostics when I had a coolant smell coming through my AC system. It was diagnosed as a bad coolant reservoir. Fast forward 1.5 weeks later and my radiator cracked driving on the highway leading to overheating, a tow, $1500 worth of repairs and possibly damaged engine components that could ve been avoided had they done the quality work that I d expect from a dealership who charges that much for a diagnostics test.

I had such a wonderful experience buying from Fort Mill Ford! My salesperson Chris Mills went above and beyond to make sure that I got the car I wanted and was very easy to talk to!

Quick and easy car buying experience. Not high pressure at all. Would highly recommend this dealership and salesman Scott Benner. Will definitely get return business. Scott was knowledgeable, friendly and honest.

Was literally in and out of the dealership with the car I wanted at a price and payments I wanted in 2 hours.

Great dealership. Enjoyed buying our car from them and we had a great salesman.

People are friendly and they serviced my F-250 Diesel Lariat on time as promised. If they want to move themselves into 5-star territory they have to better than just nice people. The client waiting room distractions are Tea, Coffee, and a TV that runs in a loop mostly just ads.
The refreshments are well behind other high end car dealerships such as Lexus and Toyota. Ford has some very expensive and classy vehicles and this perk matters to customers when they must wait for their car or truck. Especially, if their kids are made to sit there. Likened to a free-breakfast at a hotel, it will sell more rooms than those that do not "Travel and Leisure 2018". Don't scrimp the client here.

If you don't plan on trading in your old vehicle than it might be a good place to shop. If u r trading you are going to get crushed on the deal.

I increase my price by 3000 dollars and they never budged one red cent. They don't really want to sell you a vehicle the just want to rob you blind!

They write this can response from the General Sales Manager, so I called.... He knows nothing about why they put his name on the follow up to my original bad review. Than hung up on me. Nice dealership. They could care less about helping you just trying to make it look good. Losers!

Google buries the bad reviews, such a scam. Only see the 5 star nice, Fort Mill Ford must be giving them a kick back

My Salesman was Adrian Ashley. He was great from start to finish. Very personable, no high pressure tactics, overall good experience. Would recommend this store and definitely working with Adrian if you can. Thank you!

I don't know how much detail they go in to checking your vehicle for inspection or even if they do it at all, but for a simple oil change, I was there for an hour. The only reason I'm giving a 4 star rating is because I have never had a negative vibe about Fort Mill Ford. Plus they have a restaurant. First time experience for me.

I recently went to Fort Mill Ford and bought a Ford F150 after getting the run around in Charlotte. My sales per Pat Jefferson was very helpful and very patient. She made my buy experience worth the drive to SC. I plan on recommending all my friends to Pat at this dealership.
Thanks Pat!

As former long time Saturn owners, we were skeptical in our search for a new car and dealer. Our experience with Fort Mill Ford was much better than we expected. We met our salesperson, Levi,
when we went to test drive our Ford Escape. He was pleasant, knowledgeable, and professional.
We appreciated the fact that he worked on salary, and was very willing to work with us to get the payment plan we needed, for the car we wanted, without pressure. We felt the trade in for our Saturn was fair as was the price of the Escape. We ended up purchasing our Ford Escape the same day.
In addition, our daughter and her husband came the same day, met our salesperson, Levi,
and they also purchased a Ford Escape all on the same day. The personal service we received was exceptional!

Bought windshield wipers on last visit. Had them check them on Wed because one of them screeches and catches and drags across windshield. Was told this is normal for Ford windshield wipers. Ridiculous. Lost my business.

After having a very bad experience at another dealership, I bought my ford focus in the service department. They looked at it, and within 45 mins they knew I needed a new clutch. They had to order the parts. When they did come in, they want above and put me in a rental. I will definitely recommend them!

We had a great experience buying a new Escape. The salesperson Levi Christiansen was very knowledgable and easy to work with. After the sale, he followed through on everything that needed to be done to make sure we were 100% pleased.

Fort Mil Ford is very responsive and great place to get your car serviced

I went to fix one issue and they help solve another other service centers missed repeatly. I will definitely will be coming back, the service was excellent.

Speacial thanks for (Fort Mill Ford ) for their customer service. One of the best people that truly cares about there customer . I bought my car from them it was very quick I walked in after an hour bought my car !! Can you imagine guys how it easy. Speacial thanks for (Billy) I called this guy the shark of customer service

I went to the dealership in Fort Mill thinking I'd have to fend off pushy salespeople just to look around. That was not the case! Bob was very accommodating, letting me test drive, compare, and browse at my convenience. I ended up driving home with a new truck that day. Bob was quick and helpful. I highly recommend this dealership to anyone considering a Ford vehicle.

Did not have what I was looking for. Not interested in my business.

I love my Ford FOCUS - however....apparently in 2013 they had problem with the "automatic clutch". After 2yrs. and at least 2 trips to dealership it is fixed (fingers crossed). They finally replaced the clutch completely and it seems to be fine. Sadly, every guy in service dept. acted like I was imagining something until I met BIG DAVE.
BIG DAVE IS THE BEST - I will never deal with anyone at FMF except him. Total respect, compassion, patience for my frustration. He is awesome!!!!!

We visited showroom and was approached by a newer salesperson Jerrell he was very nice and showed us different cars we had seen on the lot earlier and was pleasantly surprised we weren't "jumped". We returned the following day and after driving we left with no pressure felt to make an instant decision.My husband being the analytical one worked on numbers and we shared our thoughts on them with a pleasant woman Deseree. When it got down the "nitty gritty" Bob Jones got involved and we worked out all numbers by e-mail and a little by phone. At no time we were asked "come back in and we will then work the figures" another dealership had tried that and my husband was completely turned off.......needless to say they had no chance after that old time tactic. We agreed to numbers without having to "come back in" and requested to please have paperwork ready. We got there and were again kindly greeted and paperwork was ready. When we were ready to go instead of bluffing his way through Jerrell got one his teammates named William who graciously assisted with delivery. Have to say this was a phenomenal buying experience. Thank you for listening to your customers!

Awesome service department!! Starting with checking in with Brandon, to discussing the issues with my F-150 with Dennis Zander. I appreciate the honesty and prompt response I received from both of these gentlemen that represented Fort Mill Ford! GREAT experience! Thank you!

Racists ford mill ford.. the most racists experience ever.. this is what ford stands for in S.C. in America .. the indifference with Blacks & minority.. could be felt across your hole experience.. if u what to be discriminate this is the place to shop. It's a shame that ford still hire people like this.. Every time you buy a vichule at ford mill ford you are endorsing racism .. I sending my formal complaints to he to all party associated with ford mill ford.

I came in to look at used trucks and worked with Ted Johnson who did an absolute fantastic job explained the incentives and helped me purchase a new truck in the range I was looking for.

As much as I appreciate the laid-back sales interaction, their unwillingness to bend at all on the price for a used car was surprising, especially their non-negotiable ~$650 dealer fee on top of taxes and doc prep fee. In my 30 years of buying cars, I have not seen many dealers refuse to bend at all.

I'm normally a very patient person as I work in the service industry as well. I completely understand when issues arise. However, I fail to see how this incident occurred as this was the 2nd time almost in a row this dealership has disappointed me. I made an appointment and brought my car in for service at 8:30am. I left it there while I went to work. I called at 2:30pm as I had arranged to go pick up the vehicle. I was told it wasn't yet ready. I arrived at 3:50. I ended up waiting nearly 2hrs before my car was ready. I was there for a simple oil change and battery service. I was given no explanation as to why. Nor was there any effort to recover me as I displayed my disappointment. I will unfortunately have to find another location to get service for my vehicles. I bring 3 total to this dealer for service. In this industry, I work hard to make things right for my customers. I'm hopeful that someone cares enough to connect with me to attempt to make this right.

Yes, they are busy...and like the best restaurant in town, that's a key indicator. I have a scheduled maintenance plan on this particular vehicle, and I take it exclusively to FMF for each servicing. Very courteous, friendly, and cheerful personnel throughout the service department; modern, attractive, clean waiting facilities; and very professional treatment at every visit. Keep up the great work, FMF service!

Update, 08/18/2020: Back for the next installment of my scheduled maintenance plan. Everything I said before remains happily the same. 5 stars without a doubt.

Simple to setup the 12:45 appointment on line, dropped it off the night before, and called my at 0900 to tell me it was ready - nice!

Service department is terrible. Did more harm than good. Good luck getting anyone on the phone.

My purchase of my 2016 Mustang GT was eventful but it all worked out in the end. This is my second Mustang purchase from Fortmill Ford and I would recommend them to anyone. My first was a brand new 2012 Mustang.
I can truly say, if not for my salesman this deal was dead. He was able to defuse all situations and actually made the time waiting at the dealership enjoyable. Billy Linville even personally delivered my car at 9pm. My salesman went above and beyond to get me the car of my dreams. I love my mustang.

Complete corrupt and careless Service department.. first off, back in 2015 they recommended brakes on my car. After I got a second opinion it was determined the car did not need brakes, and it was 69k miles later that they needed to be done. Once they do the brakes they forgot to tighten the bolts on the brake caliper . Move a year later and the front brakes are seized up and management can t answer my question if he thinks this may be due to mistakes made by the technician, and is now trying to charge $1,500 for a brake job on a car that had brakes done only a year ago.
on top of this, they have blatantly checked green boxes on multipoint inspections with out inspecting the vehicle and filling the fluids.

This place is great. Low pressure sales when I bought the car and they have been taking care of my car for years. Never had any issues.

Spare yourself the trouble and go somewhere else.

This dealership will never see a single penny of my money because they don't know how to treat people appropriately.

Overpriced! Told me I needed new stabilizer bars on front and rear of my vehicle and wanted to charge me $615. The fronts were done last year so they were in good condition, the rears needed to be replaced which I had done for $147 at a shop 2 miles away.

I recently purchased a used vehicle from Fort Mill Ford. I made an appointment online and came in on a Saturday. Andrew and Chris helped me with my purchase; they were both professional and well informed. The salesman, Andrew, was not pushy at all and i felt no pressure to purchase my vehicle from them. They did not try to upsell me anything 'extra' like most dealerships do when a female is there alone! I appreciate their relaxed environment and customer service. I will recommend this location to my family and friends.

Dropped our new church van off for a door repair. Frank jumped right on it when I drove up. Had to order part but called and let me know. Called on Monday and told me part would be there the next morning. Van was fixed the next day and picked up. Excellent customer service. Frank you are and asset to the Ford service dept. Again thank u for the great service. Completely satisfied

Extremely disappointing. My 2013, F-150 with 82,000 miles went out and had to be replaced. My experience with Fort Mill Ford has convinced me that my next vehicle will be a Chevrolet.

Frank provided excellent customer service as well as insight regarding the repair.

Dealership prices but I trust them and they do good work

Racist ford mill ford.. If u want a Klan experience this is the place 2 be.. Staff will treat u like 2nd class citizen.. Im hoping that fort mill community is aware of your practices.. I will forward this email wit city council & all associates.. U should be ashamed of your staff.. Klux Klux Klan meeting at ford mill ford.. All day every day.. Owner is sponsoring this..

Bobby had everything taken care of as promised and on time.

They did a great job helping me through the process. Ask for Ron Kirby, he will do everything he can to get what you are looking for.

Great service, very professional, albeit a little intimidating. Brandon Gafgen was my point of contact throughout the process. He did a nice job explaining what I needed and what my choices were and was easy to get a hold of during the days that my explorer was there. A very modern experience, very upfront pricing on the services you are requesting and choosing, no surprises, better to know up front how much genuine ford service is going to cost you. I'll certainly be back for the major things.

I have bought dozens of cars in my lifetime. I tend to buy from private sellers if possible. I don't like new car dealers and have always had bad experiences and usually left feeling like I had been taken advantage of.

Not so with my experience at Fort Mill Ford. Our sales person, Ashley, greeted me promptly and devoted her time to answering all my questions. She arranged a quick test drive and sold the truck on the drive. She did not try to pressure us at all.

Start to finish we spent maybe an hour and a half. That's the way to do business on a car purchase!

I would buy here again and again and again! Ashley rocked this sale and she should get a raise and 2 weeks extra paid vacation!

It was a wonderful experience to deal with Fort Mill Ford.They have the perfect cars to sell out in a very good condition.Recently I bought a Honda-CRV from them.All the staff members (Blake,Sandra,Tim) were very professional and always ready to help us and provided guidance.Tim took us for the test drive and explain the features of the car very patiently.Blake & Sandra helped us in smooth documentation process.I will definitely recommend this place to buy the cars .....

excellent service. everyone was very helpful and we were very happy with our new car, thankyou. Only one thing Levi forgot, no gas was in the truck. My husband had to stop,nand pay 35.00 for gas which was a shame.

We're so happy with our new 2018 Ford Escape! It was great to work with Fort Mill Ford and our wonderful salesman. We recommend this dealership!