I followed the instructions for bringing my car in...

I followed the instructions for bringing my car in....pull up in service lane and their expert will guide you where to park. There was no one there and in fact, they helped people who came in behind me first. I was there just a few minutes before my appointment time and by the time the other people came in, it was past my appointment time. After 15 minutes of waiting I went in and was told that the advisor I had been assigned to was not there. Once I was finally helped, everything went well and they got my car serviced quickly but I was annoyed that I was ignored when I came in and that they had assigned a service advisor who wasn't even there. They are more expensive than other places so I expect to be treated a little better than that.