I'm normally a very patient person as I work in th...

I'm normally a very patient person as I work in the service industry as well. I completely understand when issues arise. However, I fail to see how this incident occurred as this was the 2nd time almost in a row this dealership has disappointed me. I made an appointment and brought my car in for service at 8:30am. I left it there while I went to work. I called at 2:30pm as I had arranged to go pick up the vehicle. I was told it wasn't yet ready. I arrived at 3:50. I ended up waiting nearly 2hrs before my car was ready. I was there for a simple oil change and battery service. I was given no explanation as to why. Nor was there any effort to recover me as I displayed my disappointment. I will unfortunately have to find another location to get service for my vehicles. I bring 3 total to this dealer for service. In this industry, I work hard to make things right for my customers. I'm hopeful that someone cares enough to connect with me to attempt to make this right.