Fort Mill Ford - Sonic Automotive Reviews

Middleton is a honest and hardworking guy. If you need a Ford vehicle from Fort Mill Ford, ask for Middleton Gassaway.

Mr. Ron Kirby is the man to go and see.He is very patient and kind. He will not pressure you and is very knowledgeable and super professional. He goes above and beyond to make sure you are well taken care of. I'm Thankful to have worked with him! If you want the best price and customer service go and see him!

I went to Fort Mill Ford for my first oil change on my new Mustang. What a wonderful experience! It was fast, very helpful and friendly. The waiting area is very nice and comfortable. The service person was very nice, he made the visit a pleasure! Thanks

My experience at Fort Mill Ford was great! Bob Zsal answered all my questions and concerns without pressuring me to make a purchase. The entire process went smoothly and I was able to get what I needed and wanted in my new vehicle. Although the Kia Sportage EX was not what I was looking for God knew exactly what I needed as I prayed while looking at other vehicles. I will say that I felt unsure after my purchase only because I had not purchased a car since 2005 so I was nervous, but my sister reassured me that was normal because she went through the same thing. I now drive my Kia with confidence and I am enjoying everything about it.

A big shout out to my friend Willa who picked me up from work, took me to lunch, and then told me we were going to look at cars at the Fort Mill Ford dealership. It was a great experience and I would not trade it for anything.

I hope you find what you are looking for at Fort Mill Ford!

They gave me the Best deal on the make and model I wanted. Thousands of dollars below other dealers in my area. In fact it was the Best deal in the tri-state area. They even drove 1hr and 40 to bring it to us! Thank you Chris Motrynczuk! Exceptional service!

Janette provided me excellent service, made my buying experience simple and complete. I will recommend FMF to others.
Lane Goode, 2014 Ford Explorer.

I visited Fort Mill Ford during my lunch hour and was immediately greeted and acknowledged by Terrence. He assisted me with checking the Jeep I was looking at out and completing the credit app in around 35 minutes. I came back later that evening to sign the remainder of the paper work and complete the purchase. The whole process took less than 2 hours! And, there was no drop in customer service throughout. Great experience to say the least. I will definitely recommend Fort Mill Ford to family and friends who are looking to buy.

Our salesman Andrew Nims is among the best of the best . no pressure to buy anything, and made sure we were taken care of from start to finish!

Only one person can pull engine light codes. He only works 8-5. Only one person in service on phones. Couldn't get a person to tell me the first part to avoid a 30 minute drive.

_ Dealership has reached out and is making excellent strides in correcting the customer service issues I faced. +1 star

Frank from service did a great job on getting my 16 Explorer in and out for the recall. I will definitely do service here again. Thanks again.

all the people at fort mill ford did an outstanding job taking care of my ford focus. they fixed the problem and it is running great. thanks for a great job and for going the extra mile for me. love you guys!!!!

I visited a local Charlotte Ford dealership back in December 2012 with the hopes of trading in my vehicle, I was given the run around and ultimately had to wait -- long story. The experience frustrated me so much I was considering other types of vehicles so that I didn't have to deal with another Ford dealer, even though I'm a Ford lover - I still have my first car which is a Ford Mustang. I was referred to Janette Moore at Fort Mill Ford by my mother who purchased her vehicle from Janette almost 6 years ago.

From the moment I was put in contact with Janette she was EXTREMELY helpful and understanding of my situation and truly listened to my needs. My situation was a complicated one due to being upside down on my trade. In March 2013 I purchased my new Escape, and Janette stayed late going back and forth for me to ensure that I got the payment and vehicle I wanted.

I will ALWAYS recommend Janette Moore to anyone I know that is looking to purchase a vehicle. I have visited Fort Mill Ford to have my Mustang serviced even before buying my Escape and their service has always been excellent. The only reason it wasn't my first stop is because I live about 30 miles from the dealership. But the 30 minute drive is worth it for the level of service you receive.

I look forward to working with them for the life my vehicle (and hopefully the next one). Janette Moore and the Fort Mill Ford team are AWESOME!!

I really enjoy my Jeep Cherokee Limited. I had a great car buying experience with Fort Mill Ford. Ron Kirby was my salesman and he really knows how to take care of a customer. Thanks guys!

My daughter purchased a vehicle from here my wife and I were with her I like this place and the help there is great great people to deal with. Would for sure purchase another vehicle here indeed if they have what I am looking for.

First oil change / service....made the appt, same day, online. Arrived 5 minutes early. Dave & Frank got me right in. Customer Cafe was clean & bright. Got some work done. 45 minutes later. Out the door...if it could have been any better, I'm not exactly sure how!! As always, thanks FM Ford Team...from day 1 it has been and continues to be a wonderful, satisfying experience.....

THANK YOU!!!

I have visited this location on several occasions to have my vehicle serviced, my service advisor was Dave "Big Dave" Kozarich! I've had a few questions about certain services and what they'd cost me to have done! Mr. Kozarich would guess instead of taking the time to research it so I'd understand exactly what I'm receiving and paying for; one time he even got a full on attitude because I said " Well can you check so I can know exactly what I'm having done and receiving?" This is a prime example of POOR CUSTOMER SERVICE! I won't be returning to this location EVER AGAIN! Thank you so much for all of your help, Dave Kozarich!

We had a great experience purchasing our new F150.. our sales associate William Kennedy was fantastic as was the sales manager Eric. All around, a good experience.

Keith Franklin was a joy to work with. The process was quick and easy. We have purchased multiple cars from other dealerships in the area but we will be returning to Fort Mill Ford with all of our future needs!

This dealership has nothing but uneducated, rude, and lazy salesmen. They missed out on a $35,000 sale because the salesman was too lazy to assist me and demanded that in order to assist me I would have to come into the store. BUYER BEWARE if you shop here because they're not helpful at all and care about no one but there selfs!

I would give this dealership 2.5 stars.

My husband and I went to Fort Mill Ford to trade in my car last Thursday, and purchase a newer used car. We had a car transferred from the South Blvd. location. Our salesman, Keith, was very knowledgeable and helpful. Unfortunately, the description of the car online said that the car had a few features (moonroof) that we realized the car did NOT have when we went for the test drive. Still, we were happy enough with the car to purchase it. We appreciated true price, and not having to haggle the price.

When we sat to sign the papers, I was only handed one key. Our salesman said he would call the original location to find out if there was a second key. When I went back the next day to pick up the car, he told me that there was not a second key. When I asked him how I could get a second key, he called another man over, who explained that their dealership could not cut a second key because the car was originally from a sister dealership. Then he continued to explain that if they'd given me another key, that would put them in competition with the sister dealership. If these dealerships are sharing cars, then how can they be in competition with one another? Finally, he said in order to get a second key from them, I should have demanded that a second key be given to me before the sale was completed. I should have made it a "make it or break it" thing with the key. I felt like that statement was unprofessional. Even after all of that, the key they actually gave me has a battery that is dying. (I've had the car for less than a week.) If a customer is spending almost 20k on a car, the least the dealership can do is give the customer two keys. This is petty. Now, I have to spend several more hundred dollars to have a new key made.

**updated**The general sales manager, Bob Jones, called me directly and helped me get a second key, free of charge. So, I bumped the rating up from two to four stars. He didn't have to go out of his way, but I'm glad he did!

I had an excellent first service experience at Fort Mill Ford. I had some routine maintenance performed on my 5 1/2 year old Ford Edge. My Service Advisor was Frank Arnold who was a pleasure to work with. He is very knowledgeable about Ford products, and I trusted his recommendations. I felt the work was performed in a reasonable amount of time (two hours), and I would highly recommend the Fort Mill Ford Service Department. It was worth the 20 mile drive from North Carolina. Thank you!

We could not have had a better experience at Fort Mill Ford. We worked with Andrew and he made the process incredibly easy, painless and actually enjoyable. He went above and beyond to help meet our specific needs. If you're shopping for ANY kind of car, not just a Ford, do yourself a favor and go see Andrew. He was EXCEPTIONAL!

If you make an appointment for an oil change at 11am and they give you an option to wait, you expect to be in and out an hour tops. I waited 2 and a half hours for them to pull my car in and even longer to get out of there. This isn t the first time this has happened and I don t expect it to be the last. Clear your whole day if you come here.

Fantastic experience. The no haggle pricing and non-commissioned sales force really makes a difference. They applied all available discounts, and were completely zero pressure. Ashley Keith is an outstanding sales person who truly knows her stuff. Very impressed with her and her team. It will be easy to be loyal to this dealership. Thank you Fort Mill Ford.

I took my 2008 Ford Taurus X in because of a road noise near the back passenger side of the car. They charged me $676 to fix what they said was the exhaust system part broken. When I picked it up, it had the same noise. I took Big Dave for a ride to see what he could hear. He said it was probably a tire problem, possibly bearings. He said to take it to the Goodyear place where I bought the tires and have them rotate the tires. If the noise was gone or lower - it was a tire problem. Big Dave was going to call me with what the dealer was going to do about giving me my money back for a fix I did not ask for. Never called! I am waiting still for a call back.

Goodyear fixed the car by putting in new ball bearings and tyrod.

Adrian Ashley was great. He was transparent throughout the process and worked hard with his manager and colleagues to get all of our very detailed questions answered.

Car showing transmission fault in conjunction with a dead battery. called Fort Mill Ford and told them about dead battery and transmission fault. Advised to bring in car. Problem was in fact a dead battery which Fort Mill Ford charged 300 to replace. Two problems from my point of view. Battery was a 3 year full replacement warranty battery which was replaced by them 2 years ago under warranty. Was told that since it was replaced by them, battery only carried a 1 year warranty. Having been involved in warranty replacements with my prior employer this was reasonable. Other issue was I wish I would have been told that a dead battery does at times trigger the transmission fault message to be displayed. Because of the many problems with this Focus Dual Clutch Transmission, I took the car in, not wishing to make a possible problem worse. Had I known then what I know now, I would have changed the battery myself for less than half of what I was changed.

The service department is wonderful. The service manager and writers are polite and and want to please. I recommend Fort Mill Ford for all your automotive service eeds.

The folks at Fort Mill Ford were very helpful in every aspect of our F150 buying experience. Deseree and Sammy both were excellent. Highly recommend them. We drove 2 hours to Fort Mill Ford and are very happy with our purchase.

It took a while to fix the problem but everything is fine now. It would be nice to have some decent reading material and closed caption on the TV as I cannot read lips. It would also be nice to have a bar to make the waiting easier. The service was great, see you soon.

Frank the service advisor was professional and friendly. Very welcoming. Made me feel comfortable and confident about the dealership knowing and doing the needed service.

We had a great experience at Fort Mill Ford. We stopped earlier than our 630 appointmentby to look at a Truck we seen online, the sales greets us with nothing but respect. We decided to buy but it was a little to late in the evening to complete the transaction, so we had to wait problem was I had to work and my husband was cosigner. salesman delivered me the paperwork to my job for signature. You might say he wanted to make commission but nope they don't get commission. I loved the sonic sale, with EVERYTHING being with the original salesman. FORT MILL FORD this is my second purchase with you and I'm sure it will not be my last.

My experience at Fort Mill Ford was one that I hope to soon you forget. It all started about a week ago when I requested information about a vehicle that was advertised for sale online. I received an email about five minutes after requesting the information. However, I attempted to contact the sender of the email several times afterwards and was unsuccessful. I was left on hold twice and my phone call was disconnected once. Shortly afterwards I received a phone call verifying an appointment that I never made. That was fine by me. I assumed the appointment automatically generated and prepared myself for my visit that was ahead. I arrived about three hours later and was greeted by several salesmen, one of which I've known every since I can remember. I immediately thought things were starting to become more appealing. I gave him the stock and VIN numbers of the vehicle I was wanting to see. He immediately knew which truck I wanted. However I was confused because it didn't match the description I was given over the phone. No big deal! The test drive went well. We discussed extended warranty options and I told them I would be back as soon as the bank opened. This is where things began to get tricky. The salesman informed me the vehicle needed to be cleaned up, touched up, and buffed. I was pleased with this and agreed to wait on the truck, despite the other deal I had in the making. After five hours of sitting in the bank on Monday morning playing with numbers and filling out paperwork, I call back on Wednesday (in an attempt to arrange a pick-up time) to finf out theprice of the truck has gone up. Despite the fact that the other truck I backed out on has been sold.... Despite the fact that all the paperwork on my end has been finalized for 72 hours.... Despite the fact that no one called me to say a word about the price change... Despite the fact that I've been riding around for 72 hours with a check in the amount that we originally agreed on... All I got when I called to see if it was ready to be picked up is, "There's been a price increase, we realized it was under priced!". No apology! No let me see what we can work out for your inconveniences. Nothing. Based on these other reviews, I should've purchased a vehicle from the service department!

Was emailed by an associate asking if I wanted to make a reservation to see a car that they were selling. Arrived, after making the reservation 12 hours before, and was told another customer was about to drive the vehicle. Was shown another vehicle that was not for sale and sat around for 30 minutes. Repeatedly asked if I could see the vehicle I had reserved. Finally, once the other customer had committed to buy, they came and told me that I would not be test driving the vehicle since it is effectively sold. Why have reservations, and ask customers to reserve, if anyone can impede on said reservation? Drove an hour to get here in Charlotte traffic... Very unprofessional.

Bought a new car last year with out a hassle. Got a good trade in. Returned for an oil change & to get a tire replaced under warranty at no charge. Service was fast & friendly.

Hey Everybody......God is GOOD first and foremost!! I just bought a 2016 GMC SIERRA SLE today. My salesman was RON KIRBY!!!! AWESOME experience, best I've had my life......He was great..I will refer any and everybody to Fort Mill Ford.....Pricing was great, atmosphere was relaxing, had lunch on them, watched a game and all......Once again RON KIRBY is the BEST !!! Thomas Levy

My car has not been serviced anywhere else and I've had it 5 1/2 years. However, the last two experiences with service have not been the best.

First, I dropped it off for "The Works." When I picked it up, there was a dent in the side. They did offer to fix it and they did. However, there is some bubbling in the paint on the door handle. Not a huge deal, but not perfect.

Secondly, I took the car in for "The Works" on Saturday. Picked the car up at about 4:00 and drove it home. Woke up the next day and the service engine light is on. I contacted them and they stated maybe something wasn't reset correctly, come on it. I get there and I am told this is a service engine light. We need to run a diagnostic and the price is $137. I stated that I would not pay this because they were the last people with the car.

I left and went to O'Reilly where they ran a diagnostic free of charge. They found it is a coolant valve. Now, maybe this is all a coincidence but when I contacted the dealership, they want me to pay a diagnostic fee, part and labor fee. The car has been fine and after it was in their care, now they want me to spend a few hundred dollars.

Maybe it is all a fluke but I'm thinking maybe I need to get it serviced elsewhere from now on.

I have been doing business with Fort Mill Ford for ten years and have watched the transition to the Sonic Experience. The car buying process is very transparent and straight forward: I know ahead of time what the costs will be and my trade-ins have been fairly priced with clear explanations on the offer. You might be able to find better deals elsewhere if you're willing to shop and haggle and fight but I will buy from Fort Mill Ford with confidence in the quality and price.

My most recent transaction was a step above even the usual Sonic Experience. Barron Hutto is the most professional and knowledgeable salesperson I have ever dealt with. He knew his product lines, both current and previous, extremely well and helped me compare options within my price range. He kept good communication and worked within my tight scheduling.

I think Sonic is on the right path to keep dealers relevant in the increasing prevalence of internet research, shopping, and purchasing and Fort Mill Ford is a perfect example of value added.

Purchasing my Ford Fusion was an excellent experience and I am so happy with my new car. Paul was patient, kind, and encouraging through the whole process. I will always go back to Fort Mill Ford.

Bought 2 cars here and have since Had a bed cover installed looked great but slips and has to be adjusted all the time .With that said I called and told them what type of cover I wanted and asked to get a quote on the install and they missed quoted me the person taking care of me didn t really want to hear it. Also just got hit up at another Ford dealership on my wife s Explorer being misquoted at Felix sabates. Seems like a trend. This happened about a year ago , have tried to schedule an oil change for days now . No one answers phones or returns messages .

$194 for an oil change, cabin filter and tire rotation? Wow. Just wow. Never again.....

Fort Mill Ford actually made buying my daughter's first car a pleasant experience. They had the price of the car marked on the window, and that was the no haggle price. I researched the make and model of the car she wanted for about a month. Saw the exact car she wanted advertised online at Fort Mill Ford at a price which I though was a misprint. Salesman didn't try to make us buy the car. Also didn't try to pressure us into any of the extras that car dealers make a killing off of. Their Doc Fee was way lower than most. Got the car @ $2500 below KBB bluebook value. Thanks Fort Mill Ford for making my daughter's first car buying experience a pleasant one.

Not the worst not the best. Stateline Jeep is the worst ever! The sales manager at Fort Mill Ford told me my trade was worth one thing and that they would only try to sell for 36k. They actually tried to sell for 40k. I saw it on their website. I felt very mislead and would definately shop other dealers before I went back.

I had an excellent experience with Fort Mill Ford. My sales person was Ashley and she was very helpful. She wasn't pushy and answered all the questions I had. I changed my mind on the car I wanted to buy and they were able to get the car I wanted from a sister store in a matter of hours. Thus far my experience has been wonderful. I would buy another car from them and recommend them to a friend.

They were able to take my car in, do the work I needed without drop off and picking up the next day. Pleasantly surprised!

When I described my problem, it was confirmed in writing what I was concerned about. The problem was reviewed, the cost was discussed. The service was completed in a timely manner. The staff was professional and clean. They cared about returning my car to me in a clean condition. The extra effort matters.

Its clean, chill, and different from other ford places. Customer experience is great.

It was amazing, Lou helped me get my first car and he was so nice and took good care of us. He made the process easy! I reccomend coming here and asking for LOU

Tim M. and Deserae in Sales were great to work with. I ve bought quite a few new vehicles in the past and this was by far the best experience I ve ever had at a dealership. They were super nice and helpful and were never pushy. I called around to multiple dealerships closer to my home and not one could even touch their prices. Can t say enough good things about Fort Mill Ford. They have EARNED a lifelong customer.

I recently required assistance from the team during a trip to Charlotte. The service was phenomenal, friendly staff and my car was ready and running smoothly at the expected time given at drop off.

Just had a great experience at Fort Mill Ford. My salesman, Ted was such a breath of fresh air. I usually can't stand the car buying experience, but he made it personable and enjoyable. Thanks so much Ted!

Very nice people and good work, but didn't put the caps back on the A/C connections or reset the tire pressure module after putting on new tires. It's attention to detail that makes all the difference.

The sonic concept/pricing with no documentation fee is outstanding. I initially talked to Abraham (Abe) at the corporate office who coordinated a vehicle be moved to Fort Mill Ford from a sister dealership which made it much easier and closer for me. He was great and very helpful. I then met with sales associate Lou Angelici who was great and very knowledgable of the vehicle and the entire purchasing process. I also talked to Barron and Etta who were very helpful and courteous. My purchase at Fort Mill Ford was the best car buying experience I have ever had and I have purchased many vehicles over the years. I have already referred my family members to Fort Mill Ford and sales associate Lou Angelici. The enjoyment of buying a new car is back!!

Big Dave was really helpful. He provided great customer service and they alerted me to some brake issues I had. I loved that they were able to take me home when I dropped the car off and they picked me up when my car was ready. What a great feature when you don t have those resources to help you get back and forth. Cody was the driver and he was also very personable. Overall great experience!

I recently had to get two new tires and an oil change and Brandon was great to work with. I was on a time constraint and he communicated this to the service tech so that I could have the car completed in time. My service experience has honestly only improved each time.

Came in for an unscheduled oil change - it was completed quickly and I loved the waiting area. The woman who greeted me was lovely and efficient to work with. Will definitely come back for my future needs.

I am not sure if this review is for the oil change or the parts that I purchased. IBut every time I take my car in for anything, it always leaves not driving the same. I took it in to get a clutch put in and an oil leak fixed. Now it has a weird sound when you start it. Had to go back in December because of a joint not being secured properly. It sounds like a truck when you start it up. Too afraid to take it back because they will most definitely say something is wrong with it. They always do! The bright side of this whole experience is Big Dave, Brian and the white haired guy in service. The cafeteria food is good too.

Good service. I recently had a recall on the brake booster for my F150. I took it in the day before it was scheduled and at 8:00am the next morning it was ready good work and friendly service.

This was by far the best experience we have ever had in the purchase of a new car. The salesman Billy Linville went above and beyond in his treatment of me and wife during the entire process. He was very cordial and offered plentiful information about each car we looked at. He was completely honest about every facet of the cars we were considering and was very patient with us during our stay. Billy is a WONDERFUL sales associate and the support staff at Fort Mill Ford is second-to-none in the business! I do hope any who reads this review will consider Fort Mill Ford and Billy Linville for your next car, truck or SUV purchase. The dealership is fully equipped with all you will need to provide you will comfort and satisfaction during the entire purchase process. Thank you Billy for a wonderful night at Fort Mill Ford! We love the 2017 Fusion SE EcoBoost!

Great service so far! I broke down on I77 and the tow took me to Fort Mill Ford where I met Bobby in the service department. Very nice guy, friendly and took care of getting my vehicle registered. I will find out the damage tomorrow.

I am not a big Ford person. I do like the parts department though.

It's a typical dealership.
Nice folks

Ron was extremely patient, knowledgeable and understanding as I went through the car buying process. I could not have been better taken care of - I left totally satisfied!

If you need to buy a new car, go to Fort Mill Ford.

My experience with Fort Mill Ford was very positive. I was greeted in a friendly and welcoming manner and given a tour of the dealership. My salesman, Lou, was professional and informative. I told him what I was interested in and he was able to show me vehicles that matched my requirements. After taking a test drive I decided to lease a Ford Mustang and the process of getting that deal done was easy and faster than any other dealership I have dealt with in the past. The dealership is very nice, well organized and has an impressive inventory and service department. There is a restaurant in the building near the service area as well as a very nice lounge with coffee, water, etc. Over all, I would recommend Fort Mill Ford from start to finish.

Just bought a car from Fort Mill Ford and it was the best car buying experience! Sammy made sure that I was comfortable & busted his tail to make it a fast, laid-back experience. Would recommend him to anyone looking to buy/lease a car.

I got an oil change and tires rotated along with an inspection on my new Ford F 150. I was very pleased with the service.

Fort Mill Ford was very helpful in my recent visit by getting my car serviced and out in a timely manner. I was able to schedule the appointment on line and drive to the dealership

If you decide to take a day to view their available cars and trucks, don't come here. This dealership confirmed our scheduled appointment time about 3 hours before to let us know that the car was saved and set aside for us to look at and test drive. About an hour before our appointment, we got a call that our car was sold to another buyer earlier that day. Terrible customer service and a grand waste of time and effort.

Best experience I've had at a dealership. Service was courteous and prompt. Mr. Arnold walked me through the process of servicing my Ford Escape. The wait was short; however, the dealer has a restaurant inside and the waiting room is comfortable, ready for any possible setbacks. Will come back for further service!

Nothing that will wow you. We bought used car, so it's first come, first served. No negotiating. Simply "Do you want car?" Their call center makes "possible" appointments, so beware the "there's another appointment" speech to spur you along.

We DO NOT recommend buying a used car from Fort Mill Ford. Prior to our purchase, spray was noticed under the hood. When my son questioned the spray, the sales associate informed him that the car had not yet been detailed, indicated that it was from the previous owner overfilling with coolant, and assured him that it would be handled by his service team. We called immediately following purchase concerned that the touch screen and the heat /air system were not functioning correctly only to be told by Adrian that they only conduct a safety inspection prior to selling a used car. The malfunction of the heat turned out to be a safety issue. The car left our son stranded on the side of the road within 2 weeks of purchase due to preexisting engine problems resulting in coolant leakage. We were assured by management that Fort Mill Ford would provide resolution; however, a MONTH without a car later, the GM, Charles Hutto, has offered $600.00 toward major engine repair bills we are facing. We are forced to seek legal help due to Fort Mill Ford misrepresenting a used car. We want to warn as many people as we can so this doesn't happen to others.

The only positive (1/5 stars) in buying a used car from Fort Mill Ford was Mary Dooley-Smith, Guest Experience Concierge. She deserves 5/5 stars, and they are fortunate to have her as I'm sure they keep her busy.

Not even wanting to give one star. We had an appointment for 2 pm, we were asked to have a seat, promised no more than a 5-10 min wait, 30 min later, no one gave us the time of day so we left

From the time we contacted them initially about the car we ultimately purchased until after the sale follow-up with motor vehicle registration requirements in another State, the staff at Fort Mill Ford was absolutely fantastic. They really went above and beyond to make the car buying experience (700 miles away from home no less) absolutely smooth as silk. They handled everything over the phone and via email, including trade-in information. We drove down for the car and were in and out of the dealership in less than 45 minutes, including our turning in our trade, signing for the new car, test drive, etc. It was a really fantastic experience. They handled getting our vehicle registered in our State and when our State made things difficult, they stepped in and continued to handle it to get the job done. Really a terrific experience all around!

I NEVER LEAVE REVIEWS. This is the worst customer service I have ever received. We lost our keys at Carowinds and we called the dealership to have it towed there. No problem. Spoke with the people at Ford and everything was set for us to pickup Sunday on our way home. We are from WV and staying 1.5 hours away from this dealership for vacation in SC. They call THE NEXT DAY (after we left) and say they have a policy and cannot help us without us driving 3 hours both ways. Had this been communicated by staff at Ford we would have made arrangements to do it the previous day while we were in the area. Their communication and customer service is terrible and needs reviewed by corporate where we will be submitting a complaint. Keep in mind we paid to have it towed there because the day of speaking to them this was no problem.

Best price on a certified used car. The customer service extends to every employee there to make you feel welcome and invited. The sales process was fast and easy from the trade-in to the sale and extras. My salesman was extremely helpful and patient. Never pressured me into something I didn't want, but made sure I knew the benefits of everything available. This dealership may have been a 2.5 hour drive for me, but I wouldn't hesitate to go back for my next purchase.

Very fast service, and the best for prices I've seen anywhere

The staff bent over backwards to help our son buy his first car. Everyone was helpful!

This Ford dealership always has friendly staff and gets me out in a timely manner. I highly recommend it.

Visited two days last week and negotiated a fair price in my opinion. i was still negotiating when i headed up to get the truck, another dealer called and offered me a 500 discount on fort mill fords best price and my salesman called and said he would match it. i turned around and headed back, mainly because the dealer was closer to me and i had bought there before, i signed the papers and headed home, up arrival i sall a 500 charge omitted so i thought i got my extra 500. two days later i got a call from finance saying ford credit was holding my financing till i came in and resigned. i resigned and lost my extra 500. my advice is to make sure, extra sure you get what is promised. my bad, dealer was very good, clean and i should be more careful.

Great experiencing buying a pre-owned vehicle for my mom with the help of Ron Kirby. Quick and easy process and he was helpful throughout the process.

Recently purchased a car from Ft.Mill Ford and my experience car buying was the best I've personally ever experienced. After shopping across the street and being hounded by salesmen and pressured to purchase. I took my efforts to Ft. Mill. My salesmen Rob was extremely professional, courteous and upfront. After discussing some things I would like touched up or looked at on my vehicle they took it in after purchasing, gave me a rental car, and followed through on their end. I would recommend anyone to come purchase a car at Ft. Mill.

This was the best and easiest car buying experience i have ever had. Fort Mill Ford has a non-commission sales based team which means everyone their was inviting and relaxed not like piranhas searching for a meal. The trade-in offer i got was extremely fair compared to the KBB i ran on my vehicle as well. Scott B was the salesmen that we worked with and was the only person we worked with through the looking, test driving, trade-in offer, financing paperwork, car review, and send off. A very different approach to the car buying process. I will be going back to this dealership and will recommended it to others that are looking for a Ford vehicle.