People are friendly and they serviced my F-250 Die...

People are friendly and they serviced my F-250 Diesel Lariat on time as promised. If they want to move themselves into 5-star territory they have to better than just nice people. The client waiting room distractions are Tea, Coffee, and a TV that runs in a loop mostly just ads.
The refreshments are well behind other high end car dealerships such as Lexus and Toyota. Ford has some very expensive and classy vehicles and this perk matters to customers when they must wait for their car or truck. Especially, if their kids are made to sit there. Likened to a free-breakfast at a hotel, it will sell more rooms than those that do not "Travel and Leisure 2018". Don't scrimp the client here.