Update: Steve Hagood was a very good sales man. He...

Update: Steve Hagood was a very good sales man. He's a little new to the job, but he was nice and seemed honest. We didn't end up getting the car from them, but they were willing to work with us with our trade. I can only give them 3 stars because of a past experience with the service people (see below).
The service people are cocky. I don't know who that dude was, but he acted like I didn't know what I was talking about when I took my 2016 Ford Fiesta in for a recall. He said all the problems the car was having was "normal". I don't think my automatic car rolling BACKWARDS on a FLAT SURFACE in DRIVE is normal... but okay dude. I took my car to Clinton Family Ford to have the recall fixed, and the woman there was very nice.