I love my Ford FOCUS - however....apparently in 20...

I love my Ford FOCUS - however....apparently in 2013 they had problem with the "automatic clutch". After 2yrs. and at least 2 trips to dealership it is fixed (fingers crossed). They finally replaced the clutch completely and it seems to be fine. Sadly, every guy in service dept. acted like I was imagining something until I met BIG DAVE.
BIG DAVE IS THE BEST - I will never deal with anyone at FMF except him. Total respect, compassion, patience for my frustration. He is awesome!!!!!