Edge Imaging Review

Edge Imaging rip off for graduation photos!

Less than 6 months ago I bought a packing consisting of two 5x7’s, four 4x4 and eight 2.5x3.5 grade12 school photos that cost $35 + tax.

I had to pay $35 just for my child to just sit for graduations photos! Now I get the images and the packages are highway robbery!!!! A package with four 4x5 and eight 2.5x3.5 only, no 5x7’s is $69 before tax! To get two 5x7 it is an additional $42! The exact same package would now cost $111.00 + tax. OVER A 200% INCREASE. This should be illegal!

Rip off should be reported and closed.
Will be filing complaint tomorrow.
Parents should boycott them.
Charging $42 two 5 x7 graduation pictures with same boring background it’s ridiculous.

PRINTS 5 x 7 cost $0.39 each so total of $0.78+ tax
YOU CHARGE $42 🤮🤮🤮
SHAME ON YOU

Poor photography. Looks like the photographers are not trained to take school photos/kids pictures. Maybe the photo session was taken in a rush and without instructions for the students. Customer service is very poor too. There is so much to improve in their photography....

My son looks good in the pictures but the crappy backgrounds and stupid poses make it these photos not useable. You think they would have more professional photos. Why would you want a graduation photo with large Colosseum pillars in the background. Like it looks so fake and cheesy. Out of 11 poses only two photos can use. There is one pose where they make the student hold a diploma with their arm stretch out like they are going to drop the mic. So ridiculous. If I could give negative stars I would.

Every year my kids photos look the same because of the same position/pose these photographer put the children in, and the limited background is annoying.. Please do better next year 2024.

Excellent photographer, Julia, so pleasant and wonderful customer support with Manager Aaron Johnson. All questions are answered right away, and they take every opportunity to be sure all parents and staff are happy.

Voiced my issues with the company here on google reviews after being unsuccessful multiple times over the phone.
They contacted me in no time and offered an excellent solution.
Thank you so much, happy we were finally able to figure something out together.

If you get these people for school-photos, beware - the upfront fee of $30 is only the start of payment! They'll want a lot more money after the photo shoot, and you can get charged over $100 in total just to receive a few photos. What a rip off!

no just NOOO this is ruining my life at school somebody help me

Very expensive with limited backgrounds! Only one pose with an ugly royal blue background. $15 for 1 8x10! This year I am very disappointed with my son's school photo. They don't even provide a free class photo. Lifetouch School Portraits are so much better and cheaper!

Update 2019: I still find their packages expensive with limited backgrounds for magnets. Also they took my son s student I.D. card photo and it was terrible. The photographer just snapped and go without proofing it. I refuse to order photos from this company. Wish my kids school s would use Lifetouch.

Beside always been too expensive. They take only 1 pose from high schools so you better like it and to make things worse now they don't deliver there pictures to the high schools, so or you pay a least $50 in orders or you pay the delivery. They have the monopoly with all the schools but they still wants more from your pocket. Not getting better at all.

Horrible pics and service! Every year the pics take forever to come and they look like they rushed through taking the pics. This year for grad pics I was mortified with the ones they took. Not to mention they say 4-6 weeks for delivery and we are now on week 7 and still no pics. Customer service says they shipped them via Canada Post on Mar 11th and it's now March 26th - NEVER EVER EVER in my entire life has anything within Canada ever taken 12 days for delivery through Canada Post.

Edge Imaging took our son s graduation pictures. The art work was awesome. They truly captured the moment and we will enjoy these pictures for years to come. They also have an outstanding customer service. Very very satisfied.

Peter and his crew were amazing! Everything was set-up and ready to go for our registration day. The students loved the new student cards! As the Library Technician, I was so pleased to see that the cards worked for students to sign out library books! It was a great two days!

I can't access my photos so this website was very unhelpful

As of 2019 there are wallet sized photos (1.5x2.5) with only 1 package!! They only have the 'jumbo wallet' 2.5x3.5 with all the others. I have a frame that has every school year photo and it takes normal wallet size. So I'm short 1 Gr. 12 photo. Also no ability to just order a sheet of normal wallet sized photos. Great Job Edge!!

Got my kid's pictures just in time to send them out with our Christmas cards. They look awesome! Thank you SO much!!

Hi Erica - thank you for your response - however i did call this morning and i did speak with someone who told me i didn't have the option to do it online after i see the proofs and she wasn't very helpful or interested in assisting hence my comment on the no customer satisfaction. Also one of my daughters was not happy with her photo and she did go and inquire if she could do a retake and was told that due to costs she could not and the retake day was only for those who hadn't had a picture taken. I am happy to talk to you if you have a number i can call - the number you have provided below is the number i called today and got the customer service agent.

Very poor experience - they expect you to pay before the photo day.only one pose taken of the child. if the child doesn't look good and would like a retake they refuse as it costs them money to do a retake ..sadly since all schools opt for them they talk any how they want on the phone and no customer satisfaction skills at all- I haven't ordered any pics for my kids as they charge you for delivery as well - reallypathetic and a huge sham

I contacted Edge Imaging on a few occasions over the past few months to locate and order school pictures (from 2009 to 2018) for my children which I didn t order when I received the proofs. Every time I called staff was pleasant and my request was handled professionally, regardless of whom I ended up speaking with. I never do reviews but in this case, I felt compelled after having a positive experience each and every time I called. Very nice people and amazing customer service. Thank you Heather, Michelle and Judy for all your help!

4 times trying to contact through website - circle of death
email not recognized by gmail/board email

The Edge Imaging staff are always very polite and professional.
Our photo day runs smoothly and on time.
We know well ahead of time our photo days, retake days and photo days as well for the following year.
Customer service staff are always very receptive and accommodating to any problems we may be having.
It is a pleasure to have Edge Imaging in our school.

Once your child hits High School, they only take one shot. You don't even have the option to choose different backgrounds. I was told that they only take 1 shot because the students are more interested in getting their ID Card for school. We as parents or grand parents want those memories. Your First Year of High School is the beginning of a new Chapter in your life.
Wow Lunch Bag Let Down!!!!

I was at the location for my 17 year old daughters photos and was not permitted to see the photos that I was paying for. Instead the photographer had my daughter pick the pictures when I was standing right there. Makes no sense to me that I wouldn't be permitted to decide what shots I wanted when my wife and I are paying for the sitting fee and my daughter is very critical about her image. When I called to complain about the process I was told that it is normal as parents do not usually attend these sessions. All I wanted to do was insure that the pictures of my daughters graduation were done and as perfect as possible for her last memories of high school. I was left with basically nothing and no resolution. Time shouldn't be a factor when this picture is a very important in for families. Very disappointed with being brushed off and cannot understand why they would be so dismissive. My wife being a photographer is very experienced and has had many sessions that provide excellent customer service and I could honestly say that she has never been dismissive to a customer that requested something so trivial. If it was a time issue they could of had me pick the photos and have her take off the gown at the same time. Just hurts to know that they value the volume of customers rather than the customer experience. If I had another option to go with I promise that I would.

Oh and please don't bother suggesting that I call your customer service line. I have already experienced the brush off to my suggestion/opinion.

After a frustrating and long wait to get in touch with the customer service team I did get excellent customer service help. They took my order and it was easy to do on the phone. Thanks for that help and for letting me get the images I wanted.

My first time ordering this type of school pictures (Sibling pictures) and the pictures came out great, there was just one minor problem with the names. I called customer service and they rectified it for me wonderful service.

A rip off for graduation photos. I received several spam mails on ordering bulk photos and a promo to go with it, but never one email or info in the mail saying the timeline for ordering to school to save on shipping. They charge you 10 bucks to ship 1 photo from burlington. This is just the photo and not anything else mind you. Why can't you guys have a deadline after a month or two more after which you can charge your over priced shipping rate. And normal people don't want so many photos to keep. We are not going to be distributing these to everyone. They are for personal use , so 1or 2 should suffice for the package. And Lower your over priced photo rates.
They also had a 30 $ sitting fee. So I have paid 82 $ in total for a 8 x 10 photo. Next parent meeting, I'm lobbying for a change of school photography company. I am not able to submit without a star otherwise they don't deserve any.

Our school has been using Edge Imaging, a Canadian company for our school photos for many years now. We are very happy with our working relationship with this company and our rep Holly. Our yearbook looks amazing each year and the students have the opportunity to learn the software to create colourful and fun memories for the whole school.

They sent me someone else's order, this means they have sent my order to someone else. This is not acceptable, as it is invasion of privacy. Poor customer service.

VERY TRICKY WITH ONLINE PRICE AND SHIPPING.LIMITED OPTION ON SCHOOL PACKAGE.DEFINITELY OVER PRICED

Great Group of Professionals! We had over 500 kids out on the field in one night, it ran incredibly smooth, on time, no issues. The photographers are pleasant, organized and profession. We have worked with this Awesome Group for two years now. The Quality of their Customer Care is exceptional, any issues were quickly resolved, correspondence was always addressed directly with parents, and myself and a Care Representative. The team and individual photos were all clear, and crisp. Just a Great Group, we look forward to working together in years to come.

Photographer clearly was looking to get the job done quick. I ve done this job before, there s no excuse why you can t re take the photo besides you were being rushed to finish. Actually provide the service you re contracted for or don t.

Photos from these school companies are already a rip off for the quality they provide, when you can t even spend the time to get a child s smile, I don t know why you re wasting school time and efforts at all.

Terrible website with clunky and poorly designed user interface for ordering online. Doesn't seem to work well with Firefox. Edge Imaging won't "ship free to school" where I live so we're being charged an additional $12.00 to have our son's photos shipped. My daughter's photos were shipped "free to school" and she lives with us in the very same city but goes to a different school. Explain that Edge Imaging.

Update: October 23, 2020
Just tried to order my son's school photos and had another miserable experience with Edge Imaging and its website.

First the site required me to create a new password when I logged in even though I knew my old password and it worked fine. Why did it do this? Who knows!

Then when I tried to pay for my order it rejected my credit card and asked me to call "customer service." My wife tried her credit card and it was declined, too!!! She was also referred to "customer service."

There's nothing wrong with either of our credit cards and to prove it I went to another site and made a purchase without a problem.

I called "customer service" and the pleasant sounding woman who answered offered to take my order over the phone which I wasn't interested in doing. I asked to speak to someone who could explain why I couldn't order online but apparently the "finance department" was too busy to talk and the IT department was working from home.

So no school photos this year for my family and likely never again as long as the school district does business with them.

I am very impressed with the customer service at Edge Imaging! There was an error made in the retouching of my order so I called and explained the issues and they fixed it the same day and had the reprints delivered to my home in 2 days and without any added fees! The photos are now perfect. I really appreciated the expedited process so that the reprints arrived on time to be included in my Christmas cards! Moreover, the quality of the photographs and the package options are fantastic.

As a school secretary, I have had the chance to work with Edge Imaging several times, specifically with Andy Krampitz. I have found him to be very helpful in answering my questions and helping out when necessary. As a parent, I have also been thankful for the customer service I have received when ordering photos for my own children.

Just finished dealing with the folks at Edge, great customer service, very efficient and a great product. My parents have purchased my school photos from them for years, now that I am grown up (and thanks to Edge I can see all of my school photos through the years) I will be happy to deal with them for years to come. Thanks so much - from a loyal Edge Imaging customer.

I think your pictures are extremely expensive. I think your company takes advantage of the fact that every parent wants a graduation photo of their child. Therefore, you have no choice but to spend $50 for 1 picture! Unreal! $37 for an 8x10 photo plus tax and shipping.
Oh sorry, I forgot the sitting fee I had to pay for my son to get his picture taken. It was $30. I ended up paying $80 for one picture.
I think the school should look for another photographer and I will be telling them so.
Extremely disappointed!

The worst company ever. You can't rely on them !!!! Had them at my school, and didn't even let me view the picture myself ! Rude, unprofessional, and they don't care how you look!!! They've become cheaper through out the years and ONLY take one picture per student. Disappointed, and will never order from this company again.

For the jacked up price and only having 1 pose this year is disgusting. My child first photo in jk had his head down and suit were so crippled up. I'm disappointed in the experience this photogapher had, I'm also speaking of 3 other schools my kids attend where photos and only 1 pose is appalling. Retake better be good!

I recently received notice that Spring/Sibling photos would be happening at my children's school and unfortunately it landed on the same day my daughter is scheduled for surgery. I called Edge Imaging to see if there was a retake day which there was not which was disappointing. I continued to try to find a solution asking if I could take the children to a different school in the area on a different day they are there doing photos and they said no they only offer that for graduation photos. So, obviously it is something they can do yet won't make an exception for a medical situation as severe as surgery? The girl I was talking to didn't even seem to care....just like no too bad basically. Very disappointing service.

We have been with Edge Imaging for the last 4 years and could not be happier with not only the products but the exceptional customer service from our rep Holly Wiseman! Edge Imaging takes care of all of our photography needs...from class photos to special events photos to grad photos to yearbook; they have taken very good care of our school and our parents. Thanks Holly and Edge Imaging for your incredible service over the years and we look forward to working with you in the years to come!

We have enjoyed excellent service from Edge Imaging at East Oxford. Our representative, Sara Foley, responds quickly and efficiently to all requests. Sara and the EdgeImaging staff were a tremendous support during our school's 50th anniversary, supplying the school with a beautiful custom banner, badges for the volunteers, and photography services (along with photo's) on the day of our celebrations. Parents report that they are pleased with their children's pictures, and the prompt service that they receive. We are very impressed with EdgeImaging, and appreciate the outstanding support that we receive for all of our photography needs.

Fantastic grad pictures! Loved the packages to choose from including the custom collages and framing. I especially appreciated the online proof review because I could share with friends and family before making a selection. I found their customer service department super friendly and helpful. I would recommend them to anyone wanting professional photography done.

Edge imaging came to my school for my graduation photos, being as these are my graduation photos and the last school photos I can get before I start my life I purchased them. I m very self cautious however I like to get my graduation photos for my family, friends, and also others. I can honestly say these are the absolute worst pictures I ve ever gotten, and after seeing the reviews I can see I am not alone. The pictures I received are not worth what I payed for, and the photographer tried to convince me I was late to my appointment when I had been sitting in the waiting room for 2 hours. With the price I payed for what I got is ridiculous and has only made my last year of high school more difficult for trying to find a way to fix this. There is no photo retakes at my school and I have no means of going to the actual building wasting time and gas to get something done that should have just been done correctly the first time. Altogether I can definitely say I was not happy with the experience and result.

Worse photos ever!!! very disappointing, I will be complaining to the school board for sure :(

Very overpriced monopoly set up between the school and this company. I do not see any value for money for the packages they offer. I will complain to the school about this, but I begin to wonder if
there is some form of monetary exchange between the school and this company. It would be nice to know if this is true.

Go here for pictures for my sons' soccer. Parking is always an issue.

Its... Ok, but the photos are expensive and the photographers only take about 30 seconds to take your photo, also edge loyalty program is extremely difficult to use.

It's Dec 4th pictures were due Nov 7th money has been taken weeks ago and look no pictures. Same as last year. Need to mail to UK and every year I can't mail the school pictures as they aren't here again. Waste of $116.00. Beyond frassled. Can't order online as family deal doesnt work. This will be my last year ordering unless the school does pics in Sept. as Oct seems to be way too late.

Recently purchased the digital download package for my daughter. Digital quality was ok, but the files are highly compressed to 2 mb per photo. They say it can print 16x20" but after getting an email clarification, that is at 200 dpi, which is a marginally better than fax machines which fax at 150 DPI. Its not bad but I expected better for the price, and because other school photo companies I've dealt with in the past have provided far better quality photos.
I found the website confusing. You can create additional poses for your child, i.e. substitute the background as many times as you like (I created 9). The digital download says you'll get ALL poses but when I tried to select the poses on the website, I could only choose 1. In the end I got 2 poses. It doesn't make sense and the response I got from their support 7 days later didn't clarify anything except to say that we get 2 poses. How they decided on the 2 when I could only choose 1, I don't know.

Very disappointed! We had our soccer photo day a month ago and still haven't received our photos. They won't give us a solid date as to when we will receive our them and tried to get me off of the phone with "We should have them done within the next couple of weeks." Vague, unprofessional, disappointing, and frustrating. When you pay for a service, it should be done within a reasonable amount of time. It should not take 6+ weeks for photos taken digitally. I do not recommend them to anyone. I will be making sure our club knows that they should not be used again in the future!

I'm not sure why our school board goes with this company. Terrible photos every year. The portrait was blurry and in the class photo my son is in the front row all the way at the end of the bench, about a metre away from the rest of the kids in his class. And before you think it, no, this wasn't his choice. Hes just too shy to ask if he could move.

Horrible customer service. Payed 30$ for the photos and never received them when the rest of the school did. I spoke to one of the workers who just brushed it off as a lie or something ridiculous. Just give me back my money or give me my pictures.

customer service is terrible, waited for 30 mins on hold and their call back is trash, takes another 30 mins to call u back. i gave up after 40 mins on hold, don't let that be you

Really good photo and costumer service. The person who answered my call was really polite and helpful.

The password reset link is useless, every year you have to register all over again to get your kid's pictures, absolute waste of parents time. If zero rating is an option i would have given them less than zero.

Worst customer service. This is the third issue I ve had with this company. They take no ownership. So disappointed I won t have a Grade 8 grad pic of my son

I ve tried calling Edge Imaging multiple times and I ve sent them at least 2 emails over the months for information and I ve still gotten no response! My order arrived this week and I was surprised to see that the mosaic of graduates was not in the package even though it specifically says that it is included. As I ve mentioned before, I ve called and left a voicemail and I ve still gotten zero response which is why I ve decided to write this review in hopes that I might finally get one.

ordered my graduation picture in late april and just recieved them yesterday (end of august). People failed to tell me that my orders were lost and only kept asking for an address confirmation but didn't say why. when i finally confirmed, they tried to make it seem like it was my fault they didn't resend because i didn't confirm my address, but they didn't mention that my photos were LOST and that they needed the confirmatuion to resend. they told me they would come within 10 business days when they resent them and they didn't even come within that time frame. not the best service considering graduation photos were not cheap, i expected better. they seriously don't deserve the money we pay for pictures, i dont even know how to use photoshop and i can do better for real

I had ordered my school photos from edge imaging and was at first a little disappointed. They had said that the photos would arrive within 4 - 6 weeks, but 2 mouth later, when I still hadn't received my photos, I gave them a phone call describing my situation. They apoligized and said they would resolve the problem. About a week later I got my photos with about 50 more prints that were all free of charge! I was very impressed with the way they handeld my situation and would definitely use them again and recommend them to my friends.

Edge Imaging has been coming to my school for years, and I've been somewhat satisfied with the quality of my school photos. However, when my mother decided to purchase the deluxe graduation package, I expected Vintage Hollywood and casual shoots in addition to the standard shoots. Instead of the 20 mixed shots I wished to purchase, the photographer who came to my school gave me 20 shots, all in gown and cap. Additionally, the photographs are unflattering, and there was no opportunity to retake. I would high recommend against purchasing anything but the basic package, as it seems that's all you will get no matter what you pay for. What a waste.

I am not sure how they have managed to be the official photographers for my children's school. For the third straight year, the class pictures are so dull with poor lighting. I am now pretty sure that they do this on purpose so we have to pay extra for the touch-up service. I am definitely going to talk to the school about this. I am not surprised at their pathetic review score on google. It should be even worse.

I have had no end of issues with them. Very difficult to get ahold of for questions. When I finally got a response, I was told with my digital image purchase I would receive ALL pictures. I had saved 6 pictures in my account. I only received ONE (they say two poses because they zoomed in on the second one). When I questioned why I was unable to view the other images I ordered, I was told I got all "poses" (aka one image zoomed in, one zoomed out), not the backgrounds that I had saved. I sent them a copy of the email from THEIR customer service department stating I would receive all the images, and asked for them to please allow me to download what I paid for. They are refusing, even though PRIOR to purchasing, they told me I would get all of the pictures, they are refusing to honour that and allow me to download my child's school pictures. I am very disappointed.

Call centre is always busy. They open at 8 and you can call at 7:59 and it says they are closed and call at 8:01 and you have a 20 minute wait. Pictures are OK, nothing special. They have contracts with the schools/sports organizations so you are stuck with them. No matter what time of year or time of the day the wait time is ridiculous. Hire some more reps, for what you charge for the pictures you can afford it.

I have say that the quality of photo is poor grainy and not crisp, with our past years school photos we received so much more with our digital downloads for the same price. Wow hoping that we go back to our previous photograph group. So disappointed!

Great customer service very easy and fast Thank you Ayisha for your help.
Ruby Kain

Just wanted to send a heartfelt "Thank You Edge Team" with this review.

Thank you for the great photos taken of our son for his high school graduation. The variety of poses taken was enough to make it very hard to choose. They had the photos still available online almost five months later. This was a great benefit, because we had to save up until we could afford to purchase what we wanted! We didn't have to miss out on memories of that special day because we couldn't buy them at that time.

Now we're look forward to having photos of our youngest - who also has her school photos taken through Edge Imaging Toronto Inc. We know the quality is going to be great as always.

Thank you to all of you for the work you ALL do (photographers, editors, computer programmers, office workers, etc) day in and day out and may you all know it's really appreciated!

Yours truly,
Mrs. Kim Tilley

I am not impressed with their customer service. I have emailed them numerous times with no response, not even an automated one. I realize that we are in a pandemic, but just like most businesses are adjusting so should this one. Especially with graduation pictures being needed.

My son informed me yesterday that some students from his class received pictures they had ordered; however, he did not receive the order we had placed. I called Edge Imaging to confirm whether the pictures being distributed were retakes or grad pictures. The Lady I spoke to was wonderful. She completely understood why I was concerned and promptly informed me that she did receive our order and that I should receive it within a few weeks. Apparently some orders were not given to their representative when they arrived and my son's was one of them.

I can't believe what I'm seeing. First of all, I had to contact you for my son's grad photo, which was taken on June 5th. Unfortunately, parents weren't allowed inside the facility. The outcome of the photos were just awful. I paid a $20 sitting fee for this?? I don't even want a retake. A refund would be most appropriate.

Their backgrounds are disappointing and the photographers don't seem qualified because they make simple errors like not making sure chins and shoulders are down or hair is out of faces. I wish our school would switch companies.

Customer service has been FANTASTIC. I have had questions and even ordered product from last year with quick and efficient replies. The only thing I would change is flexibility in the bonus products and the ability to add previous phone orders to the order history online.

Awful! Absolutely! We picked a package that was supposed to include many photo's. Got a cheap folder worth $2 and one photo of all the graduation class! Rip off! I cannot stand rip off merchants, avoid!

Amazing Customer Service!

Pamela and her team were a joy to work with for my daughter's graduation photos. They exceeded my expectations.

Thank you Pamela!

One star only because it won't let me post with zero star. I wish the great customer service people rave about was consistent. They completely ignored my upset. They already got my money so they didn't care anymore. I hope our parent council will reconsider next year. The pictures were awful and service insulting. I will never recommend and know for next year to get my own photos done. Even Walmart better then this company.

Great photographers and customer service. Their objective is to capture your most memorable moments and they take pride in doing that.

Not a good experience from start to end. Photo's came home with an order date deadline that was the previous day - so orders were already considered late. Ongoing tech issues with the website were very frustrating. The overall process for ordering photo's is outdated and time consuming. When trying to take advantage of the Family Plan (ordering photos for more than 2 children) the process is not at all customer friendly....orders must be placed online for the first 2 children and then a call must be made to the 1 -800 number in order to order the additional children's photos by phone. I was on hold waiting for a service provider for 45 minutes, after being on the website for over an hour! It should not take 2 hours to order school photos!!!! I have purchased photos from other school photo companies that have more intuitive website and tech systems to support family plan discounts which make photo selection and purchasing a much more enjoyable experience. Edge Imaging just has not kept their ordering system up with the times and their workflows are not customer focused. Hoping the school does use this company next year.

Paid for my daughter's grade 8 grad photos in March. Paid for "ship to home" in early June. Have yet to receive any photos and every time I email to ask where they are, no response. C'mon...I know it's COVID-19 time, but 6 months later and STILL haven't received grad photos? Get your sh!t together and send them to me!

We were referred to you by a school administrator for our dance school's picture day scheduled in May 2017. The customer service was definitely the worst we have ever experienced. Jason tried putting blame elsewhere when he made mistakes with orders and the quality of the photos was mediocre at best. To this day, most of our clients have not received our orders. Completely disappointed, especially that nothing is being done to rectify the continuous problems, more than 4 months post picture day.

I'm getting very frustrated trying to order online...there seems to be technical issues that won't let me get past declining to pay for retouching. Perhaps they want me to pay the extra $$ for retouching? Not impressed at all with online ordering and that seems to be the only option since we were 'handpicked to be part of the exciting initiative for ordering on line'. Perhaps they need to make sure it works first! I guess I'll have to see if I can call tomorrow during their customer service hours - although judging by other comments...that takes awhile to talk to someone! UGHHHH!!!!

Very poor customer care, very late email response and no one pick the phone when I call!
I have been trying to contact them to check why my orderis not delivered for more than a month now but with no use!

Put an order through their website for Digital Photos and I am been told will take 2 weeks before I get my digital pictures, really in 2019 you need 2 weeks for digital photos. I have called their number and put on hold for ever and never got anyone to talk to me, Online chat have to wait for the customer service person for a few minutes every time i ask a question. Not happy with their service at all.

This company has a folder of "ugly people" they photograph, and display it during their social events, including the companies Christmas dinner. Very sad, considering they photograph students and children.

Just received my kids school photos. They look fantastic! This is the first time Edge did their photos and they actually convinced them to pose for the pictures.

This is the first time that we will buy a full package. We usually just buy a single picture and put it away. These are going up on the Mantle.

thanks Edge School Photos

Talk about price gouging. Paid $45.00 for my son's Gr.8 Graduation package, but for the same package for my daughter graduating High School (ordering at the same time) was $149. What kind of games are these, also the photo sessions were $45 each. Thanks Edge Imaging for proving that price fixing/gouging is allowed and a common practice for your company! Complete Bull***.

never looked worse in my life, same goes with my friends

Recently my daughter graduated and we were offered grad pictures. Wanting one badly but not wanting to pay the majorly inflated prices we purchased one 8x10 pic. IT COST $37!!! Ok...fine, but they charged us $15 shipping for something they put in the mail (NOT UPS or any other service), just plain old Canada Post, $15.....EDGE IMAGING is the company and they are crooks!!!!!!!!! It cost $57 for one picture! Today I took the picture I bought to Walmart and got 9 wallets, 2 5x7 and 4 4x6 pics and paid $6.71. They are fantastic quality and only cost $6.71!!! This would have cost $100 with this Edge Imaging.....I understand that they have to make money but this mark-up is disgusting. The fact that parents buy these pics every school year makes me ill. This company should be boycotted!

Taking school pictures started promptly right when the school day started, and from there it was a breeze. The staff was extremely thorough and friendly; making sure everyone got their picture taken in a timely manner, while also double checking everyone's picture each time to make sure everyone looked good. Also, as someone interested in cameras and such, the staff was willing to answer any questions I had about their cameras and setup and such. This whole session worked out well.

I have been emailing and emailing about my daughters grad pics. I spoke with someone about having them shipped. I was sent a paypal invoice for $5 for shipping. I sent my address and didn t get a response. I reached out again to have another PayPal invoice sent. And now I haven t been able to get any response. I keep emailing, I ve sent a message via fb.
It was seen and now answered. No one is available to speak to over the phone. This is ridiculous!!!!!

The response to my request was relatively quick which was appreciated. My only comment would be to ensure the original question is read correctly to enable the correct response to be provided the first time.

I'm disappointed a digital photo download is only offered as a "bonus for orders $190.00 before tax and shipping". I paid for a few printed photos and would have gladly paid extra for a digital copy. Seems like a backwards policy in 2019. I'll recommend to find another photography company next year.

School Photos' - I swear they choose the most awkward or weird facial expression to share with parents, and then only give you one other terrible option? For the price we pay for these photo's you'd think they'd at least try to get a good snap of the kids.

I have only had positive experiences with their customer service and they have always been very helpful. And my kids' photos have always turned out great. My only "complaint" was during my daughter's graduation ceremony. We had initially been told by the school that cost for 5x7 photos would be $5 per photo. It was later changed to $7 (which is fine, things happen), however, when we arrived at the school we were told by the photographers that the cost of a photo was now $10 per photo - cash only. I don't usually carry cash and hadn't budget for this so we were not able to purchase as many photos as we would have liked to.

I have recently had a wonderful experience with Edge imaging when a problem arose. We are new to the school system, and this was our first set of school pictures. We were provided with two solo images of our son, one was charming and the other was a little tense. Nothing to do with the photographer, it was actually interesting to see how he reacted to someone other that ourselves posing him for pictures. We ordered our preferred pose and once we received the package, the quality was great and we are 100% happy with the final product. Who doesn't love their school picture memories - it is a great snapshot in time. We did however have an issue with the class image, I debated sending an email but in the end decided that until you let someone know there may be an issue, in a polite manner of course - how are they to know what feedback to address? Knowing that they are busy, we received a reply within 9 calendar days, which is acceptable. The CSR (Cassandra) was helpful, knowledgeable and able to give us the best possible outcome available. I am completely satisfied with my experience with Edge Imaging and looking forward to placing future orders with them. Thank you for a great experience - you put smiles on many parents faces, ours included!

I don't understand how non professional hired by the schools & daycares. I really love to have a nice pictures of my kids, unfortunately I can't & it's really disappointed