Terrible customer service. Not accepting phone calls and I have been emailing for 2 weeks now and I cannot get a response. I just want to process a payment as their website is not working. 6 emails and they will not contact me or fix the issue with the website.
Hello, I was just trying to order images of my daughter on your website. It really makes me crazy to choose from different packages offered. Example: If i like 3 poses of my daughter, I need to pay for three packages, why the packages does not allow us to choose one package with different poses. If i like 3 poses, I need to order 3 packages.
All the packages should be need based. You should be giving us option to choose different poses while choosing nay package
Edge Imaging has been the school photographer for my daughter (and now my son) for the past few years. I have always been disappointed by the pictures they take because they are always dull and dark. I usually just complain about it to people around me, but this time I really wanted to leave a review because I don't understand why a professional photographer cannot take better photos! My daughter was in Sunningdale for a year, and the picture taken there is miles better. I feel it's kind of a rip off to take dark photos on purpose and then expect parents to pay extra for retouching.
I've had two bad experience out of two with this company. At photo day at school all the photographers seemed to not put any effort into the photos. When I got my photo package they were super zoomed out, we were able to request a second package and saw the cropped version before it was sent. This cropped version (done exactly to our instructions) was good, however when the new package arrived it didn't contain the new photos. Called again and another women said she'd send out another package, it's been weeks and the package hasn't come.
Edge imagine is also doing my schools grad photos. Before hand it was very hard to find information, and the day of service was terrible. I will admit I was ten minutes late, but as a high school grad schools busy and I couldn't leave class. I was told I couldn't be servered and would have to reschedule. I begged and tried to reason (I'd spent time and money getting ready and needed my photo) only then was i offered a slot later in the day. The lady was rude and I ended up crying and in reply she told me that they could do it over her lunch but she's hungry. As someone whose job revolves around guest experience I was shocked. If a costumer is upset you should work to please them, and they're always right. Blame shouldn't be put on a paying costumer nor should there be rudeness and mal treatment. Even my teacher was upset when I returned to class and insisted that she return to talk to the lady with me again. Once again we were treated like nuisances.
I am now afraid to go to my appointment, however am glad that after a phone call to head office was given an apology and told that I hadn't done anything wrong.
Really happy with our son's photos this year! Straightforward company that does a good job.
My daughter is in grade 12 so not only was I interested in grade 12 pictures but also graduation pictures. The photographer was amazing, creative and took fabulous pictures not just for academic but for her sport. Dealing with the staff arranging, ordering and now receiving the pictures was a 10 plus. Thank you for your professionalism and great customer service
Excellent Service from Andrea! I highly recommend EdgeImaging.
Second year in a row my child's school pictures look like I printed them off my home printer. The quality of the picture is terrible, it's fuzzy and dark. I will not be ordering from them again.
Terrible pictures . Staff never returns calls or emails . I don t recommend them
This new website works terrible . won't let me typing info to place my order! the custom care line never get answer . when they ta the picture they just rush the kids . bad experience!
Answer the darn phone. Been trying to call for 3 days!
Ordering on line is not working and the line is always busy!! what is going on?
They're legit enough to take school photos. Great people.
I called the SK group graduation photo I ordered for my child and sent it to the school. The school said it didn't receive it. After the second call and inquiry, I chose to send the wrong photo to my home because I was afraid I didn't receive it. It was not a group photo. I have said repeatedly on the phone that the SK group photo of $30 is not single. The third time I called again and asked about it. I was very unfriendly and asked me to ask the school. Because it is the graduation group photo, more meaningful, did not expect this company to connect the phone bad attitude.
I called the SK group graduation photo ordered by my child and sent it to the school, but the school said it had not received it. After I called and asked for the second time, I chose to send it to my home because I was afraid that I would not receive it. The result was that I sent the wrong photo. It was not for a group, but for the single person I ordered before. I have repeatedly said on the phone that the $30 SK group photo is not a single person. I called and asked for the third time. The attitude was very unfriendly. I asked me to ask the school. The company will send the photos. The school will send the photos. It will be off immediately. I don't know where the group photos are. Because it is a group photo of graduation, it is more meaningful. I didn't expect this company to have a bad attitude when connecting to the phone.
Working here was a great experience. Learnt a lot .The work culture is great ,lead photographers are very helpful they understand where u r coming from and don't lose there patients. Early morning jobs have to be at Schools by 6:45 am .
This company is gouging parents large. They are going to lose a lot of families as everyone has gone digital but their digital package gets you one style of photograph instead of 9 like before. I will be lobbying my school board to find a different provider!
Its sad they only get one pose and it's $10 to ship a $12.00 order.
Have been having A LOT of issues with even accessing my son's pictures. I enter the codes provided and it tells me that it has found my son. When I click on "GO", sends me back to the code entering site with an error at the bottom stating that "Subject not found. Please call our customer care team". I've been trying ALL DAY trying to call them....ALWAYS BUSY! Not very helpful at all...
I think the mark of a great company is the customer service they give. It was totally not their fault but Canada Post folded the envelope of my son's pictures into too small a box and in doing so creased several of the pictures. I called in and Kim could NOT have been more pleasant or helpful in resolving the issue to my absolute delight. Our son's graduation photos are a one time thing and helping to make it right is something that Edge Imaging understands. Having to deal with crazy parents all day long must take someone very special but again, Kim ruled the day. Well done!
Insanely overpriced for poor quality and some even out if focus photos. We paid more for the sitting than the shots are worth.
Shame on Edge Imaging for gouging.
Impressed with the photos and professionalism! I was even able to order photos 8 months later :)
Worst company ever to deal with. Parents are forced to buy first round of pictures before the retake date without knowing if they will do a better job the second time around. Every year my kids' pictures are a disappointment. Their office hours to call in are very limited as well,. I also lost all of my prior pictures of the kids from my profile.
I ordered some portraits, calendar and fridge magnets as a result of photography at my daughter s school. Loved the pictures and everything else but very disappointed with the magnets. I won t call it a magnet in the first place. It was a sticker! I still have them along with other pictures but what s the use? I wanted magnets so much that overpaid for that package especially because it had magnet option in it. Disappointed!
I bought digital version of my son's portrait photo thinking I will get an instant download via email. It turned out they send the code via Canada post (yes, snail mail) printed on a piece of paper and it takes 4 weeks if you are too cheap to pay for the shipping. In this digital age this is totally unthinkable and ridiculous. I hope his school will go back using Lifetouch instead next year.
Grad Photos - Rip Off
My son had his Grad Photos taken at his school with Edge Imaging. When the proofs arrived I could not believe the price of the packages, not to mention he had to pay $30 just to have them taken. The pkgs are between $149-$295, these are basically the same photo packages (ok different back ground sheet and they supply the grad gown) that I paid $45 for in Sept for school pictures.
I feel like we are being taken advantage of. This is sad becasue alot of people can't afford this much money for a few pictures. We may need to go to Walmart to have the Grad pictures taken.
Very Dissapointed.
Customer service fantastic. Only add I would like is better online account management where account ID is tied to photo codes and by a single login you can see your entire photo order account.
Absolutely disappointed! For second year in a row we are not ordering any school pictures because photographers from Edge Imaging failed to pay attention how a kid sits, looks or smiles! They say they are not suppose to touch kids, my kids say photographers move their heads to a direction of a camera with their hands! If they already do that why not to make sure kids look great for a picture! Especially for smaller kids - taking pics is a stressful situation and they are shy, they don't think they smile weirdly
I had several different sizes of school photos to order from 8 different years....No problem at all for the Customer Service rep - Shelley. She was amazing...super helpful and patient. It was a very pleasant experience! Thank you again Shelley.
Horrible experience.. the kids are rushed in and out so fast they don't have time to smile or get set. This is not the normal way this company takes pictures, I hope it was just the one time.
My son sample came in, and he wasn't smiling. So we did retakes,,, he got to smile this time. He almost did not get to take pictures, because he goes to school late and they have a time frame when kids go. The photographer would not take his picture out of order.
I had to call the school, so they would tell the photographer to take the pictures.
Also,, you order a packet with the kids name on it,, and only a few pictures get the name added,, most of them are the small ones.
They are good pictures,, but very expensive... what other choice does the school offer.
We finally ordered our pictures,, and several of them are messed up. They put his grade as 1 and he is in grade 12. They did not print his School correctly
They mixed his pictures up, so the calendar is different. they printed the original photo with him not smiling.
I have sent several email, and no response. I have tried calling, and nobody answers.
Can't get through as phone lines are always busy. Pictures ordered almost 2 months ago.
Totally un happy with the service. I have emails indicated that my preset went out over a moth ago. Still nothing. I have to call every week for a status update. I have been told several different things. They have no idea what happened with my order. Resending the whole thing again and for my troubles I get 14.33 dollars back and 1!freebsheet My package was fairly large already so why would I want more pictures that will probably sit in a drawer. I asked for a better discount instead and they refused. Packages are over priced already. But when it s graduation there is not much choice. Extremely disappointed and glad this is the last year I have to deal with it
I called in last week to try and resolve an issue with my child's photo package. I spoke to a girl named Emily and she was so kind and quick to fix my issues! Thank you for the lovely customer service and great photos!
$23 for ONE digital download. Complete extortion. Yes, I suppose I don't have to buy the picture if I don't want to, but they are the only vendor who does this at the school. I plan to call the counsel and ask them to switch to Lifetouch as they are $14. Also you can't get the digital download without the prints which have to be shipped to you. So much for environmental footprint Edge!
Best photographers and customer service in the industry!
The worst photographers I ever met. Guys,, keeps away from taking shots of children at any school, pls
You have to improve your professional skills, but not my experience. You proud by what?? all the ppl I asked about your pics are NOT satisfied with your photos here at our Pleasant PS. You are too lazy to do your work with editing photos and taking shots.
Worst service and extremely expensive, i was told that i had a promotion, made me select in between the pics options and never got it. When I contact them they said i had to pay $99.00 to get the promotion since i just paid $64.00 for only 1 pic 8.5 X 100 i was not entitled for the promotion. RIPPERS!!!!!!!!
Photographer is not perfessional spoil my daughter school group photo she is looking back and photographer clicked it didn t bother to check picture is ok or not I will post that picture too
I felt dismissed when I called to enquire where photos were when photos got separated from the rest of the class photos delivered to the school. The company person answering my call blamed the school. The school claimed all payments/orders were picked up once. Long story short - all parties are blameless, of course, and we have no photos for Christmas. I hope the photos are better than the customer service.
Edge is a company with great staff, excellent service and the latest technology in digital photography. It is a pleasure to do business with this company. With excellence and integrity so hard to fine these days, Edge is a remarkable example of both qualities.
customer service sucks, online ordering ALWAYS has a glitch or problem.
this company has a monopoly and somebody should bounce them out.
The worst UX while ordering my kid's school photos.
Key chains are so cheap. Monopoly.
My child's pic arrived full of a glare on one side of her face. I called into the office to speak them about it as it was only on one half of her face and she was very distraught that this pic would hang in our house for all to see with her looking like she had 'oiled' half her face. Heather was amazing to deal with and Edge took care of the issue immediately. Within 5 minutes I was online ordering a beautiful picture of my daughter. One happy customer at the moment!!!! Thank you!
Their photographers qualification just keep on getting worse than ever. I have not purchased school photos of my kids from their school for the past couple of years. The photos quality is so terrible!!! Given one star is because there's no thumb down.
Despite they get pricier, the photographer just so sloppy. My kids photos come home with awkward smile, strand of hair hang right in front of the forehead, or eyes are closed .. etc. All the photo shoots seem rush, somehow they dare to charge $95 for 3 sheets of photo (2 X 8"X 10" and 1 sheet of 5"X7")??!! What a shame!!
Tbh, I feel like they completely take their job with the school board for granted. Parents are left with no choice to make a difficult decision to purchase expensive but unsatisfied photos of their children because that's their precious milestone photos (graduation) =(
Make parents wonder how did they get their contract with the school board for declining quality of products. This is suppose be a professional service. Big disappointment, smh.
I saw a parent review mentioned the previous school photo company, Life Touch!! They take fabulous photos. We used to excited about getting school photos. Now, we even consider taking my kids to other photo shoot place to retake their grad photos, even Walmart take better quality photos cost much less.
How on earth does it take over TWO MONTHS (from mid September- November 28th, still no pictures) to do pictures when everything is digital? ESPECIALLY when the online orders were processed over a month ago? "Well we had a major system crash here" ??? You got online orders out without problems. Not happy at all. I could understand if there were major editing involved. Even my 300+ wedding pictures didn't take this long! And don't even get me started on the class picture. Everybody looking in different directions, all spaced apart... VERY unprofessional picture.
10$ shipping for 2 pictures form Toronto to Toronto! Why Canadian companies don't try to reduce their greediness per order and instead sell to more people.
Good day
A quick note to let you know about the great customer care I received from Lauren this week and last week. She was extremely helpful, very attentive and responsive but most importantly, handled my situation with 'care'. These photos create a life time of memories for parents and children. Lauren fully appreciates this as this is what she demonstrated in dealing with my issue.
Thank you for caring Lauren! Keep up the great work.
Wonderful quality and speedy service. Customer service responds very promptly, with knowledge and experience in the products they market. Every school should use them vs Lifetouch
We were surprised to hear our son was having his Grade 9 high school photos done in September and were pleasantly surprised when they arrived. The final product of a stapled booklet is a GREAT idea! Really PRO! The pics look great and I loved the free calendar too! Thank you Edge Imaging.
Great customer service!
I called with a simple question and got way more than I expected. Great service from Blair. With only 13 minutes to spare, before I had to run off for children's activities, I had my question answered and order taken and paid for all with humour and ease. We've loved the quality of your products for years. Happy to know your Customer Service team is just as dependable.
Keep up the good work!
Mary
Orangeville ON
School Photos: $12 for one 8x10 photo + $10 shipping + taxes. I think the digital was $22. Photo's are not exceptional either. Last year's order was misleadingly represented on the site. This year, we'll take our own photos and get a print at walmart for $2.17 p/8x10.
Upset that no one from the company informed our sports league that they don't make change on site. Lots of parents had to overpay for pictures due to this. If this company does pictures for any other events were in, I'll definitely decline next time. What a rip off!
Poor value. Very frustrating to order photos. The day the personal codes were sent home, they didn t work and I was told on the phone that they forgot to add the background which took a few days. Then I submitted a question on Monday, still haven t received an answer 5 days later, so I went ahead and ordered the digital package (which is overpriced for 2 poses, we got several more last year for $20 instead of $30), and I haven t received the link yet. Now I m trying for the 4th time this week to call but can t get through, so I m leaving my feedback here.
Best customer service! My son has gone through several school photography companies during his school years and this one is by far the best. My son is 17 and this company had his pictures since he was in grade 2 and they still do! I have dealt with other companies who delete pictures after 11 months.
Highly recommended
The main photographer was unprofessional and rude with staff and students during a school photo day. The other photographers were alright. Would've thought that people working with children would have more patience and professionalism. Would not recommend to others.
I placed my order at the beginning of December, I called twice to confirmed everything was okay. They said yes. I waited a month and did not received my pictures. I called then and was told they could not see my order. I placed the order again. I wait 1 month and no pictures again. I called again and was told the pictures where returned because the address was incorrect! Each time I called I make sure my home adress was correct with them! I am very upset about this service.....I am still waiting. UPDATE : Finally I got my pictures and still the had the wrong address. It was delivered by a stranger who open the envolpe by mistake and recognize one of my kids in the pictures and was very kind of her to take the time and deliver herself the pictures.
Edge Imaging you have horrible service!
Horrible pictures. Every year I have to go to Walmart for a highschool kid to take my sons pictures. Not that I mind. I pay a fraction of the price and way better quality. That says alot, and we all know the caliber of Walmart pictures. But sadly they are better. How you ppl manage to screw it up with professional cameras lighting and backdrops year after year Is beyond me. I wondering how much commission you give the schools to have kept you for this many years lol lol what a joke.
It has been a pleasure to work with Holly and the entire Edge Team. They always treat our students and staff with respect. The attention to detail is first class. Thanks
I am a grandmother who orders my grandchildren's school pictures every year. Sadly a few years ago they moved from Oshawa. Their school photographer (Life Touch) was wonderful. In 2018 we didn't order at all first time in 8 years as it was terribly done by Edge Imaging. This year I had no choice but to order my granddaughter's grade 8 graduation pictures, They were horrible, yellow around the eyes, crooked smile and more, all 4 poses were terrible. So I wrote customer service and they tell me they are fine. Graduation doesn't come often so you have to order their pictures however next graduation in grade 12 we will rent a gown and my husband will take the pictures. I suggest everyone contact Dave Bond the owner or contact your local school and let them know about these issues. Obviously Edge Image doesn't have good reviews so something isn't right!" What options are available"??? according to your response. Why should we have to pay for touch ups Do it right in the first place. I have done research on your retakes and all your issues. $80.00 lost but never again!!!!
FALSE ADVERTISING in regards to "Satisfaction Guarantee". Our twins are part of the first grade 8 class to EVER graduate from Queensdale Public school in Hamilton. The kids had their grad pictures taken through Edge Imaging, and one of the twins looked "constipated" (as if he was coming out of a smile) in all four photos? The kids mentioned that they were waiting for the photographer to say "smile" but no one said anything..I noticed on the proofs package that there was a "retake day". I emailed Edge to see when they would be returning to the school and was told that there are no retakes at the school and I would have to drive to the studio if retakes were required?!? The school had nothing to do with the reason retakes were cancelled, that was left up to Edge Imaging to decide.. The kids have had the past 4 years of school pictures taken with Edge and we were left disappointed every year in regards to no retakes? I strongly suggest to anyone who would consider coming here to go elsewhere so you will not be disappointed in "quality of guarantee".
Terriable Service, The picturer is out of focus and could not get refund. My Dad tried many times email The proof to them. .They focus on botton instead of eys.Even cloth button more clear than eyes,, that'second photo retake.
The photos are great! It is indeed a fantastic service. However, on that note, it needs to catch up with technology for better consumer experience. Better UX for parents and fewer steps during the purchase process will help. It needs access to shots taken on prior years and easy purchase process done by families with more than one kid.
Catch up with times! Busy parents are looking for a simplified way of living the least amount of steps, the better.
Disappointed... the 2 poses are actually made from one picture, 1 image is just a crop from other. Digital download - same background...and I paid for 2 poses.
I've had issues in the past as well. I am not going to do this anymore. I can take better picture with my cellphone.
I order every year, but this year the photos were outstanding. Both my childrens photos were done so well, I ordered extra ones for family for Christmas through customer care. They were very prompt and found my son's images quickly. It was very easy to order over the phone.
I've had to call Edge Imaging on a few occasions over the past couple years. Each and every experience has been pleasant and handled professionally, regardless of whom I ended up speaking with. Whether it was an inquiry that required them to go back 3 years or something related to this years photos, everyone was eager to help me. I also appreciated talking to live humans and at no point did anyone try and steer me towards the website to try and find the answers I was looking for.
Every company seems to promise customer service, but few actually provide it. I never do reviews but in this case, I felt compelled after having a positive experience each and every time I called. Very nice people and very helpful.
Our school uses Edge Imaging and every year they take the absolute worst possible photo of my boy, just when you think it can't get worse, the next year it does!! Why can't the photographer just take 5 seconds, look down at the photo he/she just took, notice that it is extremely bad, then re-take it? This is the photo that gets put in the yearbook, on his student card, on all school events etc. This is why I never buy school photos.
I ve never experienced such horrible customer service. NO ONE answers calls nor EMAILS.
There was an issue with the processing of my order; however, when I reached out to the company they promptly addressed my issue. The Customer service staff were professional and helpful.
Very happy with the quality of service and attention to detail from this company! I had questions about retake day and the service rep was very friendly and answered all my questions. I disagree with all the low reviews. Keep it up Edge!
Had a wonderful experience with their costumer service!! Great job!!!
Very annoyed that I need to pay for photos up front without having seen the proofs. How am I supposed to decide what I want if I don't know if I like the final product? If it's not great then I would only buy a couple. If they are great then I can buy a big package. How am I supposed to decide if I need retouching if I haven't seen the photo first? Also we get the forms on Friday night and are told to have money in by Monday morning?? Is that reasonable to you? Without seeing a product? Seriously disappointed. I'll see if Walmart does photos still.
This is my second year being forced to order from the website. It is currently 3:52-i've been on hold for 15 minutes. This pre order is nonsense. I read the other reviews and as the owner explains it is a school decision not Edge. Fair enough. But what is absolutely gouging is being forced to pay over 10.00 for shipping for 1 ONE piece of paper. I just ordered safety equipment from another province and it was 7.57. Please EDGE next time the contract for school photos please BID too high. We never had problems like this my sons 6 other years of school.
Dear Edge Imageing For a future refrence please read this......OK NEXT TIME PLEASE SORT YOUR THINGS PROPERLY AND DONT PUT IN MY CHILDS PHOTO INSIDE ANOTHER CHILDS AND LUCKLY THAT PERSON GAVE IT BACK!!!!!!!! PLEASE LOWER YOUR PRICES AND WELL ASK LIFETOUCH CANADA FOR TIPS LIKE I DONT KNOW HOW ABOUT CHILDREN SAFETY CARDS SO THEN IF THEY LOSE THEIR CHILDREN THEY CAN SHOW THAT TO THE POLICE FOR HELP!!!!!!!! DO BETTER NEXT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND CUSTOMER SERVICE WAS LIKE TERRIBLE LIKE BEING STUCK IN A VALLEYS BETTER
GREEDY business and getting GREEDIER by the minute. Very sad. I hope schools stop calling these people in. Very low quality. Very poor or non-existent customer service. No point relaying my personal experience. Suffice to say I will be taking my daughter's school pictures elsewhere with better quality, and a price that's actually going somewhere! I have a feeling they're about to lose their longer-term clients. Very poor business only thinking about short-term profits. They're nothing without the money they rip off parents for printed pieces of paper.
Very disappointed - the technical issues described by others are plaguing me as well and we do not have a paper option to order. I "contacted customer service" via the Edge website one week ago and no response. I have now been on hold for 15 minutes as orders are due on November 6 and we would like a picture of our child. Time spent on this is ridiculous. I will be raising this with school council and requesting we select another vendor for next year.
Ordered pictures for my sons G8 grad an was supposed to get them.with the class at then of June , nothing came , aftr phone conversation was promised that they would arrive end of June .. nothing an another call was made again promise that within 2 wks ( so that would be mid July) it is now beginning of August.. an now they're on VACATION.. WTH!! EXCELLENT CUSTOMER SERVICE.. MY FOOT !! A REFUND IS DEFINITELY
Took too long to deliver photos and when they arrived they were not even cut! Thanks for nothing
THEY DIDN'T RECOGNIZE MY ONLINE CODE FOR MY PICTURE.
Ordered photos for my 3 kids, and only one of them was "ok". Zero retouching or brightness adjustment made on this photos. You can see deep shadows on the neck and entire face. I contacted them via email a week ago, because their phone number is always busy (no multi line??) and still nobody get back to me yet. This was the last time I order anything from them. Just waste of my money.
This company and all of their associates are extremely friendly reliable and very efficient. It is a pleasure to deal with your staff. The photographers that come to our Elementary School make our picture day, retake day and grad photo day a pleasure for everyone involved. Customer service is at its best with a representative coming to the school always with a smile on (her) face. Our questions are always answered in a timely manner. Thank you to everyone!
Edge Imaging takes my sons school photos and does a fantastic job. The pictures are always great and the timing is fantastic.
Grad photos did not turn out as expected and its way to expensive for one picture they need to fix their pricing immediately, Bright Pics were so much cheaper!
Just received my daughters JK photos from Parkview in Dundas. Photos are absolutely adorable. Thanks for capturing the excitement that she has being at 'big girl' school for the first time.
Got my son school pictures today and I will say that this will be the first and last time ordering from this company. I will have my child pictures taken elsewhere!
I ordered some photos on November, 7 with this company and my parcel should be delivered (according with company's website) into 5-9 business day. On November, 20 I sent an email to the company to complain about my parcel. After 2 days an answer has been sent saying that the problem concerns the strike with Canada Post. The email said also that my parcel will be delivered into 1-2 weeks!!! The strike in Ontario has began days before my order be completed. I think that the company should send the parcel by using another company and I would like to know why they did not send an email saying about the strike problem in the period between November, 7-20? Now, I paid almost $10 to receive almost one month after the purchase has been paid.
Would never buy school photos from this company. Terrible customer service and I didn't no receive my son's Christmas cards and stayed on hold in January for 45 min.
Terrible quality of goods and service too. Odered mugs with my kids pictures. I would give it -5 stars if I could, just garbage!
Customer service said I could send it back. At my own expense! Which doesn t make sense, just dumped them...
They don't know how to work with children and they absolutely don't care how the children look on their pictures. Either children fall, move or look aside. They don't care to take another picture. They simply DON'T CARE. Yorkhill ES Grade 5. Unprofessional!!
Honestly the picture quality suck's really bad. The pricing is very expensive. When they say they "edit" the picture, they make it look so much worse. I would not recommend anyone to buy any of their products unless your desperate for a photo.
My child had photo retakes due to glare on his glasses and the solution was to take off his glasses.
Why is that a solution? This is not a picture of my son.
Not impressed
On 2 separate occasions over the past year I had positive experiences with Edge Imaging customer service. No questions asked - ! They were courteous and very helpful. Replacement photos were in my hands in 3 days.
Thank you.
I dealt with Andrea R after my child did not receive her graduation composite. She was efficient and pleasant to deal with. Excellent customer service.
Great photo. Best high school photo my son has had. No "Standing with Attitude photo". Glad the school chose to switch to Edge Imaging.
Was so excited to come home from work to find my kids school pics on the counter. They all turned out great!! Best part is that we got one package free!!! Finally pays off to have more than 2 kids. Lol. Your customer care team made the ordering process super easy. Thanks for the memories Edge
Complete disappointment - service doesn't worth the money. I paid $41.81 for 4 photos 5x7, including shipping & handling charge of $8.68. Order came directly from the printer. Not even pre-cut. So , what handling they are talking about? Not ordering anything from them going forward! Will advice to the school board the same!
edgeimaging.ca
