Hi Erica - thank you for your response - however i...

Hi Erica - thank you for your response - however i did call this morning and i did speak with someone who told me i didn't have the option to do it online after i see the proofs and she wasn't very helpful or interested in assisting hence my comment on the no customer satisfaction. Also one of my daughters was not happy with her photo and she did go and inquire if she could do a retake and was told that due to costs she could not and the retake day was only for those who hadn't had a picture taken. I am happy to talk to you if you have a number i can call - the number you have provided below is the number i called today and got the customer service agent.

Very poor experience - they expect you to pay before the photo day.only one pose taken of the child. if the child doesn't look good and would like a retake they refuse as it costs them money to do a retake ..sadly since all schools opt for them they talk any how they want on the phone and no customer satisfaction skills at all- I haven't ordered any pics for my kids as they charge you for delivery as well - reallypathetic and a huge sham