ordered my graduation picture in late april and ju...

ordered my graduation picture in late april and just recieved them yesterday (end of august). People failed to tell me that my orders were lost and only kept asking for an address confirmation but didn't say why. when i finally confirmed, they tried to make it seem like it was my fault they didn't resend because i didn't confirm my address, but they didn't mention that my photos were LOST and that they needed the confirmatuion to resend. they told me they would come within 10 business days when they resent them and they didn't even come within that time frame. not the best service considering graduation photos were not cheap, i expected better. they seriously don't deserve the money we pay for pictures, i dont even know how to use photoshop and i can do better for real