Edge Imaging Review

Fast, efficient, professional, and ready to roll with the punches. Sharon and her crew were early and ready to go well before the rush of students happened. They had one cameras set up and hour early as requested for special cases in our school. All the power in our neighborhood went our for 20 minutes but we still finished our whole school shoot on time! Sharon asked several times during the day if they were working fast enough, if there were any issues, and always communicated.She did close to 500 photos on her camera alone! What a great crew. Takes the stress out of the whole process.

Horrible website. Says you can prepay Online but than won t let you.

Excellent service provided by Holly Wiseman always! Holly immediately responds to requests made by e-mail. As soon as an email goes to her - asking for order pick-ups - she gets to the school same day! Always with a very warm and caring demeanor! I enjoyed watching Holly take photos of our graduates last June! She worked so well with the graduates - came up with stunning poses for them! I have only heard great things about our experience with Holly and Edge Imaging!

Amazing and fast customer service! Helped me out with an expired download and added 30 more days no questions asked.

Not only did they take beautiful pictures, but the package pricing for the school photos was very reasonable... high quality products, customer service and performance! Thank you Edge Imaging!

Why in this digital age do they only take one photo in secondary school? Take the pic and move on so fast... Pretty awful. Not asking my teenager to miss additional gr 11 class time for retakes. Disappointing. Have mentioned this before to Edge and received noncommital answer. Better off getting photos elsewhere if you have time, to get quality for your $.

Friendly, accommodating staff and photographers, flexible, easy to contact and schedule appointments

Photographers were very professional. Customer service attitude is not acceptable. The lady on the phone answered me with Oh My God in a very rude way. You have to work on this. I think that Peel District Board should read the reviews also because your rate is getting low and low everyday and it is obvious that you don t value the customers reviews.

I have worked with Edge Imaging since its very beginnings and find their level of service and commitment to be exemplary! Kudoos to our area rep Sara F for the amazing job she does! At Edge I always feel like my school is Number 1.

I have been an Edge Imaging customer for many years. I have found their customer service to be top-notch. Any requests or issues are managed quickly and efficiently. Our families are very happy with both the service and the product. Thanks for a great job, Edge!!

Wouldn't let me see my graduation photos and there are no re-take days for them. Here's to me looking like a greased rat on my parent's shelves for about an eternity.

Paid 55$ for the package, got pictures with bent corners plus none the pictures were cut on the outside borders nor cut out to singles.
Emailed them, and described the situation. Few days later i got an email saying that all my pictures will be reprinted and cut "even though we don't provide these services".
What am i supposed to with these jig saw puzzles? Cut them out with scissors?

Today i received the replacements. I received more pictures than i asked and paid for - i guess they tried to make up for the first screw up.

Well, almost all of the pictures have a white tiny border on each side (random), didn't the person cutting these see it? Cuts were not done on a professional guilotine and are dull with small particles of paper sticking on sides.
Few pictures have corners bent.

Bottom line, as much as i wanted to give them a good review(4 stars) because of their second effort and a chance to fix it, i am going to give them only one star, based on my experience i WILL NEVER use their services again. For what they are providing to parents for the amount of money paid, it is not a professional service. In my eyes they have failed. From now on i will only get the classroom picture.

They did our graduation pictures and we were all looking forward to getting the back, but when we did and I saw them I was absolutely horrified at how they turned out. The positions we were put in looked horrible and the fact there are NO RETAKES is unacceptable. Why should I pay for something that I can do better.

when I went for my graduation photo session, I was informed of a $50 sitting fee. Somewhere in the process I was informed that my sitting fee would be applied to my order if I ordered my photos before the end of the spring semester. What I was not told was that the photographer was supposed to give me a promo code to do so. That being said, I ordered my photos, then realized there was no credit. I spoke to the photographer (independent photographers based from my school who work with edge) who then contacted edge on my behalf. A day later, I got an email from edge stating that they were sorry for the mix up and that they had refunded $50 from my purchase. Fantastic customer service, and the pictures turned out great!

Our school has been using Edge Imaging for over 8 years. They come in as a very professional team and handle all our school photos and Grad photos. In 8 years we have never had a complaint, concern or issue which is impressive considering the volume of student photos they take, a true testament to quality customer service. Our main contact has been Aaron Johnson. Aaron is a strong leader of his team and any special requests we make are always handled with ease and efficiency. We look forward to working with Edge Imaging in the future and would strongly recommend them to any school.

Terrible. Not impressed. Also, always says subject not found when trying to order online. Wont be ordering again this year, I much preferred life touch and all the great background selections

We here, at All Saints CHS in Kanata, have had Edge Imaging take care of our school grad photos for a number of years. We have always had the best possible service from this company. Aaron Johnson, our representative, is pleasant, very attentive to our needs and responds promptly to each and every call or request we make. Aaron and his colleagues work very hard at making sure we are completely satisfied with the work they produce, and their seems to be a strong work ethic in their dealings with us. I have never, in all of my 15 years, working in Student Services, heard a complaint from students or parents concerning this company.

They are notorious with taking horrible kid photos.

This is horrible because the website is always down and too expensive. complete ripoff and low quality! never choose edge

I am not a professional photographer and I am pretty sure neither is anyone at this business. My kid's class picture is so poorly lit and dark it seems like they used the first camera phone ever invented to take these pictures. Two thumbs down. Would have been three if I had a third thumb.

I'm rating purely on customer service here as I sit on hold for the last 20 minutes. My son's entire class received their photos and my son did not. I don't know who is to blame for that but I can't even speak to an actual person to try to find out.
Very frustrating.

It is very expensive and the image of my daughter is not great ( I myself can do much better job) but I still decided to order some photos for her memory.) At this premier rate, I would expect to receive fast and better service, however, the below reasons are that I will absolutely not order any photos from this company:

* placed order online several weeks ago, the payment taken right away after my order placed
* called and asked the status of delivery, and was told in two weeks after the school's due date
* now it way passes the due date and haven't received my order yet. So I called again today, the customer service was rude telling they are extremely busy this time of the year and they are running behind, two weeks is jut the approximately time frame and no promise.

Ok, if the company is busy this time of the year, hire more people! I paid most expensive rates for photos getting delayed service and rude response. I will talk to school not even let them take photos of my child in the first place in the future.

For the past few years you have offered school photos at my sons school, unfortunately I was unimpressed with the quality of photographs, I haven't ordered one school picture since Lifetouch stopped doing the pictures. As well as the fact there are not many options for low income, we want pictures of our children, but at your package prices, many can not afford them. A toddler with an outdated iPhone could do a better job from what I have seen

Phoned Customer Service today and had a truly disappointing experience. I received a bonus image for my order but the background selected was horrible. The agent emphasised that *once I returned the original* they would send out a replacement. Fair enough, but her tone was shockingly condescending. The emphasis on me returning the original image was unnecessary. She couldn't even be bothered to give me the return address. But the real breakdown in service came when I asked about recieving a confirmation from Edge of my return or an email when the new one is sent out. She laughed out loud and said "We're too big and too busy for that!" Wow, a little empathy for my concerns? Never thought about not having school photos before, but now I'm thinking; "why do we do this?" I've got more than enough photos of my kids.

After years of casually dealing with increasing prices for smaller and smaller photos, Edge Imaging finally lost me when it was time to take grade 12 grad photos. Each student could have 10 pictures done for the base price. Of those 10, they would have to choose between the first 2 for the yearbook. Admittedly, both pictures looked pretty bad, but 1 was certainly better than the other. When she asked which one I preferred, I replied "1", because it looked the best to me. She then replied with "Well I get judged on my work, so I think you should go with the 2nd picture" and would not allow me to choose the pictures that I wanted. I expected more from such a reputable company, but I guess we are all just dollar signs to them

I cannot express how unhappy I am with these services my children have been getting pictures taken by this company for the last seven years altogether 16 pictures taken I should say 32 because they all had to do retakes and even so still very miserable pictures these photographers do not know how to interact with children and make them smile or give them the heads up that their hair is messed up order glasses are crooked on their face and when you call and they apologize and apologize and tell you that hopefully next time will be better guess what I've called you guys 7 Times and nothing has changed very unhappy ! These are our children's milestones we would like to have them as a keepsake the prices are ridiculous for the product that you present !

I just received my daughter's school photos for 2014. Her 2013 photos were also done by Edge Imaging and we were completely satisfied with the quality of them. This year, however, the gloss paper makes them seem like something I could have printed off at home. The prints do not have the quality I expected from last year's experience. I am also slightly disappointed in the photographer's ability to catch at least a semi-natural pose. All of the poses had goofy smiles and hair was a bit messy. Last year's photographer seemed to take more care in the subjects' appearance & was able to elicit a more natural smile.

Just called and tried to order and purchase the digital download of my kids graduation. Was told that there is no way I can purchase the digital copies and that I have to buy a package. I do not want a lot of the prints they offer in any of the packages. Esspecially the small 2.5X3.5. Terrible customer service on their part forcing you to buy something that I do not want.

I am a graduating high school student and i already had my photo in the yearbook. it turned out very bad because it is the fault of the photographers that took my pictures at the wrong angle and they have also messed up my looks and hair just the way they want to for a good photo and they did a bad job. I was very upset that there were no retakes earlier. Also the pricing is too expensive i wasted my money on.

I agree with some of the previous posts. Every year my son's photos get worse. He is tall and every year, rather than take 2 min to adjust the height of the camera my son slouches into strange poses. I have stopped purchasing the photos and have been using a private photographer to get yearly photos. It may be a little more expensive but they at least take the time to adjust the cameras height and angles to accommodate his height.

This company has unethical and disgusting business practices! They didn't send any proofs for me to order from...the only option was the online photos...they weren't very good but it was my son's grade12 grad photos so I wasn't going to NOT order any.
I went ahead and order from the choices and then low and behold less than one week later the proofs arrive in the mail and they are much better pictures and many more poses!!
The same thing happened with my oldest son but I thought it was a coincidence that I ordered and then the other proofs arrived....obviously it wasn't! The last time I ordered more pictures because I thought it was my mistake....now I know it wasnt. They purposely do this!
This is so wrong!!! The packages are so expensive and now here I am looking at much better photos of my son that I cant afford or justify ordering!
Please don't support this company...I will be be lobbying our school to NOT use this company in the future!!

Amazing customer service! They helped me fix an error I had made with no problem at all. They were friendly, efficient and quick to satisfy my request. Always excellent picture quality! We are very happy with Edge Imaging!

So happy I was able to order graduation photos for my son from 3 years ago! I couldn't order at that time and was worried they would be lost but this company keeps them for future ordering unlike others that delete images after less than a year.

The service Edge Imaging has been offering my school for years has been beyond excellent! I appreciate that each year their representative checks in with me to make sure that the upcoming year's batch of Student ID cards are compatible with my Library Software. Also I deal with all of the students who require replacement cards during the school year and the Edge Imaging team has just made the process so easy for me! Thank you for the amazing customer service over the years!!!!!

Usually give services to school kids for photography

Amazing customer service, accidentally ordered wrong size for my pre-bought frames and they sent me correct size prints, I order every year with piece of mind for both my kids. Best customer service!

EDIT: Thanks for the copy paste response. After calling the customer service line I was offered to go to some random school a 1+ hour commute from my house for a retake. While the retake is being offered for free, I have massive doubts. After checking out the checkout screen I was disgusted to see how inflated the pricing of a single photo being printed for me at a tiny size would cost nearly 40 dollars on top of the 35$ photo session with a 10 minute time limit with a photographer that didnt allow any fixes and acted extremely rude. I guess parents are desperate for grad photos compared to the around 20$ yearly photos so they charge as much as possible. I can't believe the TDSB employs this fraud of a company. Now here is my original review: After not receiving an email for grad photos even though I registered. Many weeks later I finally got an admittance staff to push me in as the first photo of the day for grad photos. During the session the person taking my photos was pretty rude to me. Consistently acting like I was a burden on them despite me doing nothing out of the ordinary. The way they spoke to me was close to demeaning and I had barely said a word to them. Even saying "I gotta get you out quick since you haven't paid" despite the fact im paying when an email gets sent to me for payment. Whenever I was told to smile they took the photo a half second later, giving me very little time to do the simple action. Most of the photos I saw seemed as if they were half smiles taken early. Overall I believe that this monopoly service has to much weight in the TDSB and because of that they can afford to give bottom tier service. My quick rushed <10 minute photo session is going to cost $35 yet it should probably cost somewhere closer to $0 for the kind of service they give you.

For grad photos, the prices are ridiculously high - paid total around 95$ for 2 5x7 pictures of one pose (including sitting fee). If you check prices at Walmart etc. they are way cheaper. I normally never buy school photos because of the steep price, but it's pretty obvious they bank on sentiment to convince families to pay for overpriced services and average-at-best photos. Not to mention the photographers generally don't show students a lot of respect or time/care when taking the photos. I was probably rushed out in 10 minutes (which for taking ~10 poses is a very short time). Take your service elsewhere!

Friendly and knowledgeable staff. Great perks. Even better pictures! We've been extremely satisfied with Edge Photography.

Great, professional service. Student photographs turn out well. Photographers are very accommodating. The manager is very helpful and quick to answer any questions we have.

Andy and his team have always done a great job. He has been very accommodating and works with us to make sure we get the best deals and the best quality.

I have been calling to order a picture thier phone is not working i also emailed them no respond