Andrew Mitchell

Review of Edge Imaging

Terrible website with clunky and poorly designed u...

Terrible website with clunky and poorly designed user interface for ordering online. Doesn't seem to work well with Firefox. Edge Imaging won't "ship free to school" where I live so we're being charged an additional $12.00 to have our son's photos shipped. My daughter's photos were shipped "free to school" and she lives with us in the very same city but goes to a different school. Explain that Edge Imaging.

Update: October 23, 2020
Just tried to order my son's school photos and had another miserable experience with Edge Imaging and its website.

First the site required me to create a new password when I logged in even though I knew my old password and it worked fine. Why did it do this? Who knows!

Then when I tried to pay for my order it rejected my credit card and asked me to call "customer service." My wife tried her credit card and it was declined, too!!! She was also referred to "customer service."

There's nothing wrong with either of our credit cards and to prove it I went to another site and made a purchase without a problem.

I called "customer service" and the pleasant sounding woman who answered offered to take my order over the phone which I wasn't interested in doing. I asked to speak to someone who could explain why I couldn't order online but apparently the "finance department" was too busy to talk and the IT department was working from home.

So no school photos this year for my family and likely never again as long as the school district does business with them.