Edge Imaging Review

Unreasonable prices for the most valuable moments of a family's life that leaves happiness mixed with a burdon on shoulder to carry instead of to cherish .

They took our graduation photos and they look HORRIBLE. They are professionals yet I can take a better picture of myself then they can. They are disgusting. The fact that so many people are going to see these and we can't even retake them is so upsetting.

Edge Imaging is the best! Picture day went great, orders are completed quickly and their representatives are fantastic!

We did not receive the proofs of our staff pictures, nor did we get a proof of our class pictures.

Upon booking, I was told the proofs would be delivered within 2 weeks. The orders took 4 weeks for delivery and I was told numerous times they were shipped out, only to call and be told they still were not shipped.

I have been calling for the past 3 days and the number does not even go through.

I need someone to contact me ASAP as proofs were due today and I cannot get a hold of anyone to schedule a pick-up!

HORRIBLE PHOTOGRAPHERS HIRED FOR THE SCHOOLS. Only one image to choose from with lots of different backgrounds- what s the point?! Rates aren t worth it when you have one photo option to choose from. Awful. Awful. Awful. So sad. What a shame. Plus rates are outrageous as compared to those that can be hired professionally with a lot more options.

I'm really shocked at how expensive it is to get a school photo of your child through this company. Especially ridiculous is the extra $8.00 or $12.00 they try to get you to spend to 'retouch' the photo. Shouldn't it be professional quality in the first place? Needless to say I will not be buying any photos but am disappointed that the District School Board is using an outfit that is so blatantly making a huge profit off parents who are watching every dollar.

service is bad and very slow specially summer. they already got money from me and no photo for 2 months still waiting to get it

Edge Imaging has been our school photographer for the past 4 years. They have always been accommodating of our requests and their staff is great with school staff, students and following up with parent questions. We love the outdoor group photos of all the staff and students!

I was extremely happy with the prompt response I received regarding my sons pictures. Their service was great. Thank you

Taking my graduation photos, the photographers were unprofessional and rude. Also, the photos themselves were insanely expensive for no other reason than extra profit it seems. All I want is just one photo (because it was the best out of many terrible ones) for memories and I can t even have that without having to reprioritize expenses. They were not reasonably priced at all.
Oh my god don t even get me started on the LIGHTING for POC! Absolutely TERRIBLE! Any Afro-Canadian POC at my school - you couldn t even see their face. Any Asian/West Indians? They look orange and oily and BURNT. We are honestly so embarrassed to show our pictures to each other, it s like a forbidden thing at our school to ask to see photos. And this has been going on for ALL 4 years of my highschool career! It seems like they re only trained in photography and lighting for white-skinned individuals sadly.

I called customer service to place a picture order and had a great experience . I spoke with Samina on the phone. She was very courteous and pleasant to talk with. She helped me place my order, and I am very excited to get my photos

Hate the fact that you pay triple the price for graduation photos because they know every parent wants one and of course they give you 7 poses to choose from, with the best deal at $289.00, who needs a deal! :/ but still ordering takes 4 to 6 weeks! Unreal!!!

I agree with all these bad reviews! The quality is bad,the lack of options they blame on the school. Their costumer service is horrible! Lifetouch is amazing! And I'm so disappointed that they aren't doing my sons school pictures. I hate the basic blue background, I wanted to get a different one something that looks nice and they said they couldn't do it cuz the school didn t choose it. Well just because the school didn't choose it that doesn't mean it can't b edited with a different background! If I pay for it y can't it b done? It's simple! Lifetouch does it and if edge imaging is such a "good" company they should b able to do it as well! ALSO a costumer serivce employee HUNG UP THE PHONE ON ME!!!! HOW RUDE!

Truth is HARD to accept but it is what it is...

Facts...

Expensive packages & add ons.
Good way of exploiting childhood emotions.
Not much options of selection for people with low budget.

The least they could have done is...A CD of all photos in it at a nominal price.

Hope someday some one will solve this.

My son graduates this year. He had his grad photos done. Absolutely horrible photos. A male with flowers. Horrible posses. Over priced pictures. Our family is very disappointed!!!

Edge Imaging is always professional, efficient and accommodating. Customer Service is paramount and they deal with requests and troubleshoot problems quickly and efficiently! Always a pleasure to work with Edge Imaging!

If you miss pictures at school it is a hell to re-book them. Waiting for 40 minutes on the line, they don't answer emails.... just bad bad service.

Everyone should be fired, at least show us the picture of what we look like so when we get the picture we don t look terrible.

I am writing for a family who does not have access to a computer at home.
From the Mom - Just received our Kindergarten grad picture package and wanted to thank you very much. The picture was beautiful - how did you get our daughter to smile so nicely? I cannot get her to smile like that for my pictures. The blue background and the flowers are so pretty. Thank you again!

Photo quality is good, but terrible customer service.
We were missing a part of our order and called customer service to follow-up. They indicated the photos had printed...no apologies or recognition of error, but agreed to send them out on our next school shipment (which would be weeks away). When I questioned this method and asked if they could be shipped immediately to our house since the original photo shipment already took 2 months, the service rep said no and hung up on me. Lack of any responsibility on the company's part and very rude service rep. Not impressed.

My wife Maria and I were impressed with the level of service we received from the staff at Edge Imaging, especially Samina. Would definitely recommend using them again!

Our daughters portrait came with a crease in it. I emailed the company to see what they would do for me. I got a response within 24 hours stating that I would receive a new portrait within 10 business days free of charge. So far I am very happy with the customer service I have received.

Would not even bother to rate Edge Imaging as even 1 star! There is someone standing in front of my daughters picture for grad. Very disappointed as I would have taken pictures myself but was told not to as had professional photos done.. How can a photographer not see someone standing in front of camera??? Don't even have grad pics!

Quality school photos for my son each and every year. I would definitely recommend Edge Imaging!

I dealt with an amazing Customer Service Representative, Arti Patel who dealt with my urgent issue, assured me it would be dealt with and even followed up with an email to confirm the changes were made! Well done Arti! Excellent customer service - she is a valuable Edge Imaging employee!

I paid $30 for a Composite photo for my daughter graduating Gr.8..........I have emailed as well as my husband 15 times WITH NO RESPONSE BACK. I am out $30 and a Composite photo!!

Very much satisfied with the company and their service.I am their loyal customer and I love my kids photos. Always turn out amazing :)

We have been very happy with Edge Imaging over the years. Their representatives are friendly and professional, their photographers are talented and efficient and the product is excellent. On top of this, they seem to always have some new way to show their appreciation for our business, like offering to do a full-school photo free of charge.

Hello, I would like to share that I could not have been happier dealing with Andrea, Customer Care Agent for Edge Imaging. Andrea was very helpful with the selection process and also offered ways to make my purchase more affordable. Would love to have purchased all the photos as all parents do..but realistically that would have brokent the bank. Thank You Andrea, We are very pleased with our selection.

Ordered grad photos only to be told that I didn't. I asked the photographer before I took the photo if the $25 was for the fee for the individual prints and she said yes. Ended up calling edge imaging and was told I'd receive them at commencement which did not occur. I had to contact them again only to be told that I never ordered grad photos and that I only payed for the sitting fee. Very poor customer service.

So I originally had a very bad review on here because I had a terrible experience with them at 1st. Not only was the slightly overly priced cup smashed when I got it but the prints that they sent 3 weeks ago never got here. When I called it seemed like they weren't going to do anything to help my situation and because it being so close to Christmas,I didn't even think they could. However, to my very pleasent surprise not only did the new cup get here before Christmas but they sent the pics with priority shipping (at their cost)so they would get here on time and they got her in just 2 days so I could still use them for presents. Thank you very much for fixing both issues in a timely fashion I honestly appreciate it ! Review fixed ! Lol

The pictures they took were nice, but I received and offer in the mail after the expired date. When I called to see if I could get it I was told it was already added. But when I go the pictures it was not! I just called back and this rep was nowhere near as pleasant as the first one and was rudely told that I was not entitled to the offer. She wouldn t even discuss it! Not happy at all with the service I just received. I don t know if there s even another route to take to lodge a complaint!

Absolutely Horrible company. I had to pay a $50 sitting fee for my son and another $53 to buy ONE photo and we didn't even end up receiving the product. It's been 2 months and I emailed so many times and called so many times but they've all been ignored. They make deplorable excuses by saying that "due to so many people calling" they can't answer at the moment. Maybe if you are actually ANSWERING those calls, you wouldn't be making these fake excuses. Owner should be arrested for FRAUD.

The red spot near the nose of my son could have been removed very quickly and easily. But 35$ is not enough for company to provide a quality service.
They wanted 8$ extra for 30 second work.
Do they earn a good client for life?
Guess not. Probably they care for money more than for service that they provide.
So many pictures that they didn't care to easily fix.

My son's school picture was amazing -- a feat in and of itself -- but it needed a touch up. The people at Edge Imaging were really responsive and sent me back a perfect photo.

Super frustrating to deal with the prepaid photo program. Paid ahead and the photos received were terrible. Then no details send with the photos about retakes and when I did email there was no mention of returning the old photos which then caused chaos during the retakes. Need way better information and don't do the prepaid program. Its terrible!

Excellent customer service provided by Arti. My questions have been answered in a very professional manner by her. I am very pleased. Keep it up.

Would like to order grad photos - have a question or two. Left a message, no return call. Called today as your website indicates you open at 8 am your message indicates you are closed. Reading your reviews - this is a common compliant - your standard reply is "we are receiving a higher volume of calls" I find that difficult to believe as school has been out for over three months. Majority of school photos are taken at the beginning of the school year. If you are going to provide a telephone number with standard business hours that telephone number should have a person assigned to it - it's professional. Especially with the excessive negative reviews. Just something to consider.

Pam was awesome! She was very friendly and accommodating when making arrangements to have my picture done!

If you concider yourself a "Photography Service" company, you better deliver, second year in a row I didn't order any school pictures for my kids.
The quality of the pictures, to put it in plain words, was just BAD, terrible, my kids looked like ghosts in them, never in my life I have seen such bad "professional pictures".
When I called them to complain, the lady actually said the pictures don't look "that bad", and than she offered to have them retouched for a price....
SERIOUSLY....., I didn't ask to alter their faces in any way, so I'm not going to pay for any extra services that were supposed to be delivered in the first place.....
She eventually, after the talk, said she will see what she can do for me and she'll call me back.
Well, it's been almost six months and I'm STILL waiting.....................................,

A company that values customer care and service. Amazing people to work with and are always willing to meet the needs of the school.

my son did not receive his graduation picture and I called and email customer service since last month for 5 times and there is no reply yet .
WORST CUSTOMER SERVICE THAT I FACED WITH

Mostly school and graduation portraits. Studio is open on weekends.

Edge Imaging has been very helpful when I ordered my Sons Graduate photos. Great service. Can t wait to receive them.

Called today to correct an error with the ordering of a photo package. I can get over all the factors involved with a photographer trying to grab a good shot in an intense school environment with hundred or moody kids but bad customer service after the fact... unacceptable. Spoke with Emily who was quite unpleasant. Definitely recommend some training in communication, service and professionalism. At this point, it is evident this is not the department or industry for her. Listening is a key factor in her role and she is severly lacking in this realm. Someone who make an experience with your company so discouraging leads me to never want to encounter with such a company in the future.

They have such poor customer service, the selections for photos are really overpriced.

6 weeks has passed and no photos have arrived. I called and they said someone forgot to put the order in. they were kind in adding an extra sheet for free and will send it on its way. 3 more weeks to wait now.

Ridiculously priced packages (agree with many reviewers) and didn't bother to order as even my daughter was not impressed with the graduation pictures.

Charged 30 dollars to take photos at school, then a minimum of 60 more to actually print the damn things! Talk about price gouging!

We would like to retake my daughter's grade 8 grad pictures. We received the prints on Friday and I have called Edge imaging twice to schedule an appointment. There is no retake option available at the school, I am able to drive my daughter to their location to do a picture. Though they are not able to give me an appointment because they are fully booked until the end of the month nor will they call you back if there is a cancellation. This is an important milestone I am quite surprised at how insensitive the staff at Edge Imaging are! Does that mean there is no option for a retake because there is no retake at the school and Edge Imaging is fully booked? If Edge Imaging is so booked up perhaps the school board should consider doing photographs with a different company.

I recently had my son's Grade 12 graduation photos done by Edge Imaging. I am THRILLED with the results! The picture quality and selection of backgrounds is excellent - much better than what was offered by LifeTouch. The photographer was a pleasure to work with and very adaptable. I was especially pleased with the many varied options for the finished product in terms of sizes, framed and unframed and collage options. I will definitely be taking my daughter back to Edge when she graduates in 3 years.

We have always received our school pictures in a large envelope that ends up getting bent and shoved in the bottom of a drawer. This new photo book idea is perfect and I just love it. The pics I have left over will be nice and neat in the book and will look perfect on a shelf with all our albums! Thanks for a great product and amazing memories!

100% disappointed in the new format they went to for the class picture. Why did you move away from giving an actual photo? Who's brilliant idea was it to move to a black background? For the amount of money that we pay for these photos, this is disappointing.

I would like to say that in school picture days, they do not let you see the picture that is taken. Also you guys need to higher better photographers because some of the employees you have seem like they have zero photography experience and only seem "professional". I have seen some of the photos of myself and friends, they seem to put zero effort into making the person looking good. At the end of the day, I would not recommend higher this company.

Got my son's photo today and was very disappointed how bad the picture is (subject is facing way too much on the side). I am no professional photographer but i think i can take way better picture than this using my phone. This is your business. This is all you do. A good photographer can make an ordinary photo into something really beautiful or a not so photogenic subject becomes really photogenic. For 6 yrs the pics had gotten worst. I can order lots of copies to give to families if the pic was great . If its up to me i will not order any pics. My husband wants to order one and be done with it. My son doesn't even want to do a retake. I just hope the school will find another photo service.

I put in an order many weeks ago and still don't have my son's school photos. I called to find out why. They said they had a day without power and have had other technical difficulties. I asked why I didn't get any notification of the delays "we don't do that". I asked for a reimbursement "if you send us back the package we will reimburse you". I have NEVER delt with such poor customer service. They then offered to send extra sheets via courier. I asked why they didn't do that weeks ago with my photos that I still don't have? "We send all of the photos to each school all at once." I understand how this would make sense if everything was running smoothly and on time. Walmart gives a full reimbursement if you don't have your photos in 7 days. I will be asking our school to consider getting a different company for next year. This is ridiculous. So much for sending out my Christmas cards with photos this year!!

Horrible customer service. Spent 2 weeks trying to order online but the website won't let me pay. Today is now the last day so im trying to call them....... Phone won't even ring. What kind of company in 2019 doesn't have a proper functioning website or even a phone line?

photographer that came for my school grad pictures was rude and rushed the pictures. Was not impressed with her attitude and her eye rolls. very unimpressed

Super overpriced, it's ridiculous. I can't believe how much it costs to have them print the photos. I wish they'd give an option to just buy the disc with all photos on it.

I'm always disappointed with the pictures. It seems like the photographer just takes the picture without even making sure the kids look okay. My daughter's tongue was sticking on on one picture and her eyes were halfway closed on the other! Same thing with my son's pictures 2 years ago, his hair was messy and no one even bothered to at least assist him. These are Kindergarten students. if the photographer does not have the time to fix the kids even for a few seconds, at least ask the teacher... I did not even order any pictures for my son last year. This year both of my kids will have to do a re-take!!

Online service was excellent! I'm no computer wiz, but their website was very accessible and easy to use. All questions I had were answered quickly with no issue thanks to their customer service.

My son is usually very anxious when he goes to have his picture taken, but the kind people taking his picture made it a rather painless experience.

Great people, Quality service. I'll look back on these photos for years to come.
10 out of 10

-Ken Lawrence

Chelsey is very masterful had getting students to follow her instruction. Her demenour is calm yet very effective. She is an excellent photographer.

The Edge Team has always been available to support our families and provide quality service and products. Thank you!

EdgeImaging has always been very accommodating, professional, easy to reach and very pleasant to deal with when it comes to inquiries about photo packages, on-line sign ups and commencement assistance.

They have a phone, they just don't answer it. Hmmm, receptionist now theres a handy idea????

After numerous requests for an response to my question about what information is required to get the picture codes, I find myself here. It's a shame to see so many negative reviews but I'm starting to understand!
A simple but clear response is all I need but it's been over a week. Given the quality some of you are speaking of I wondering if I'm wasting my time.

I contacted Lauren with a question and she was incredibly professional and prompt - I am absolutely blown away with the level of customer service provided and am so happy that our school works with Edge Imaging! Sandra

I had the pleasure of speaking to one of your representatives in late November (sorry for the late review). Her name is Julia Seiler. I just wanted to commend Julia's exceptional service. I was very happy and extremely satisfied with her customer service abilities. She was very friendly, helpful and professional. She resolved my issues quickly and efficiently. Your company truly has an amazing employee and she would make a great role model for others. I would recommend Edge Imaging to all my friends and family just from my experience with Julia. She was great !

Regards,
Pauline Chow-Spada

Got the wrong photos, poor customer service until I went up to a manager, so far almost a month and refund promised not yet returned. Very poor quality of posing and did not get a good pose from my child, who is naturally cheerful and not shy.

Edge Imaging has provided excellent value to my family for our needs. Kathleen guided us through the online ordering process for legacy photos and made the process seamless. The Customer Service was better than expected.

Edge Imaging consistently meets the needs of our school, year after year. Our School Photo Day this year was a big success. The photographers were helpful and professional. The photos are always high quality.

This is the first year that our school has used Edge Imaging for our photos and I am so pleased with the results. My girlfriend Andrea used to always tell me how wonderful they were and now I see why:-) So happy we switched over!!

Worst experience. Neither they refund money, nor they mail the photo. Poor, rude, discourteous, impolite, uncivil, ill-mannered, and disrespectful customer service. They will say we do not have a manager. It is a cash grab from parents and all the schools are involved in it. Do they get a kickback? Post on every single social media that this is not a legitimate business but a rip off.

My son graduated from Grade 12 and paid a $50 sitting fee (by cheque) in January. In March I got a bill for $35 and called to ask why. I was told it was an error and would be removed. I sent another cheque to cover the cost of my requested portraits in March. They cashed it in April and I still have not got my order. Emailed today and Brittany told me I have an outstanding balance and to call customer care (which is not even accepting calls!!) How pathetic!!

The worst photos ever!
They are super dark and blurry.
They are not professional at all.
My niece's school has another photography company and her photos are beyond beautiful. So perfect, the shapness, the brightness, the saturation, etc. This is my daughter's first year of school and I had no experience when it comes to buying the school photos. I decided to buy them and I regret it. They are extremely expensive too!!
The re-take photos are a joke. They only take 1 photo!

Absolutely hate the fact that only a blue screen is offered I do not understand why that isn't just a standard knowing the parents are going to want this so their siblings pictures don't look the same. come on edge imaging time to move with the times and get with the program!!!! Hoping we switch back to the company we used last year.

Customer service is unparalleled. In a world where customer service is no longer a focus for companies, it's nice to see that Edge Imaging holds this as their number 1 priority!

Digital quality is fantastic and the photographers are great to work with, deal very well with the students, and are extremely accommodating.

Pricing is fair but could be better in terms of low-income options. Photography is not an inexpensive business and I can appreciate the overhead. The packages they provide are great, I just think a couple more options would help. I'm sure Edge will continue to grow and make these sorts of options available in the future.

I ordered photos of my son for his soccer team last year. & we went on vacation and missed the last few games of the season. It wasnt until this years photo session came around that I realized we never received the photos i purchased. I figured i would email them and if nothing else maybe get a refund. I had a response to my email in less than 24 hours advising me that it was no problem, to send them my address & they would reprint the order! No issues at all. Very impressed with the service i received! I was shocked that they still had the photos a year later! Thank you edge imaging!!!

Easy to deal with customer service! Thought I had an issue with my sons Highschool Grad photos. Issue was clarified asap. Thanks again!
Also, my son had a really cool photo taken with his best friend, which he was very happy about!

1. The "personalized" code to view/ shop for my kid's photo is ridiculously long and makes the whole task of having to look up their photos tedious

2. You'd think with the money they're saving from printing paper that they'd be able to lower the prices instead of charging you $30 ($33.90 with tax) for DIGITAL prints.

3. To add insult to injury, the packaged photo "deals" come with sizes and a calendar you don't really need and all start at $50.

4. I called your 1-888 number THREE times today and each time waited about 15 minutes before I had to get off the phone and call at a later time (11AM, 2:30PM and 4:30PM). No one picked up.

5. I put in a request for a call-back and still have not heard back.

6. If you have backed up calls since 3 weeks ago (I can see that has been your excuse from your responses from complaints 3 weeks ago) then you need to hire someone who can answer the phones or at least do a recording letting people know of higher than normal wait times. Also, if it's been going on for 3 weeks or more, it's become "normal" now and you should be able to do something about it. Especially if you are charging families $30 for a digital print.

7. You are a greedy, money-hungry business preying on the sentimental value that a child's school picture has for families. Way to exploit the kids.

8. I ordered my $30 digital prints this morning and still haven't received them.

9. I also registered for an account and had to wait for a verification email. It's been more than 6 hours since I registered and I still haven't received a verification email so I had to complete my purchase as a guest. My purchase that I still haven't received...

10. I will be making a complaint to my son's school council to go with a different vendor moving forward. I'd rather do paper orders than have to go through this again and pay ridiculous amounts of money for poor service.

My daughter's pictures got lost at her school office. I reached out to Edge Imaging and they kindly reprinted them for me immediately. Excellent customer care! I would totally recommend their service.

Edge has provided beautiful photos of our kids for a number of years. This year was the same, but it's the service and ease of ordering that really helped us this year. My 13 year old son received and lost his grade 8 photos (grad photos) before he even left the school. I reached out to Edge and they helped me find the order and get the photos, which look amazing and I was able to take advantage of their retouching service.

Unreliable and undependable.

The website says you open at 8 am and after driving to their offices they are closed and the opening hours are 8:30.

Unprofessional and in respectful of customers time

An employee named Kathleen provided friendly and superb service when I called with an inquiry. It's clear she followed through swiftly, too, for the product in question arrived to me within two days, hand delivered by another Edge Imaging representative in my region. I have been VERY impressed!

This is the first year my kids school has used Edge Imaging, and finally placing orders for school photos has become a breeze!!! The photos were great, but I needed some retouching done on my daughters photo. I spoke with Katie in the customer service and she made sure my photo was all fixed up and that I had my order in on time! I've received my photos and can now send them out as Christmas cards. Once again, thank you Edge!!!

Received proofs of my daughter's photo and I am less then impressed with it. What a drab looking picture and my daughter does not want to do a retake! Her previous school used Life Touch and they used to do a stellar job. I was told the picture was taken after recess which sounded ridiculous to me, but then I saw Edge Imaging offers a touch up service for a premium price which mentions even getting rid of food stains. They also do not have Paypal as mode of payment, how archaic. I wish her school would employ someone who actually knows how to do their job!! In the mean time I have to content myself with a meh picture!!

$17.25 for shipping and taxes of a digital code and one 5X7 picture! Ridicules! I just want my digital download code so I can print my own as you don't offer the size I want. I am not paying this. I'll be sure to pass this message to the schools around me. Funny thing. I would've paid the 25 just for the code and no shipping. But just out of principle I cant. This company sucks. I do not recommend them. I'm not surprised your google review is low already.

They provided a class picture if the 2018 Algonquin Public School grade 7 class that is so grainy you can hardly tell who's who. The old class pictures from the 1980's are better images. Wouldn't recommend.

Just got my daughter first year school pictures and it was just a big disappointment worst quality I ever seen

I just had a great customer service experience with Samina at Edge Imaging. I called in to confirm that the online order I placed was correct.
Samina promptly found my order and was able to quickly correct and error I had made while ordering. Thanks Samina for helping me with this situation and being so pleasant and patient during my call. It's a fun time of year with the school photos come out and I am excited to receive my order!

Excellen customer service! Dealt with Andrea R. and she was prompt, professional and extremely helpful. Resolved our issue right away.

Great pictures yet wondering why the students are never centered in the photos? They always seem to cut off an elbow. The site always asks about coupon code never receive any in my time ordering.

I have been ordering my kids school pics for a few years and I have to say every year I'm not happy. The customer service is poor and who ever is taking the picture needs to go back to school the pics are not great . I understand they are kids but I take better pics and I'm a photgrapher, so before u take the pic make sure ur taking the right one. People are paying for these pics. Ur lucky that schools are hiring ur company so take some pride in ur work and stand behind ur image and get it right.

I ordered SCHOOL pictures for Christmas presents. I recieved one of the kids pictures one week before christmas , i was told THAT all 3 packages of pictures were sent out the same day.?????? These were Christmas presents for family and friends. I still havent recieved the other two kids photos and its almost 2 weeks after Christmas. ??? Post office and mail carrier havent seen these pictures. This is an inconvenience and edge Should be putting tracking on their pictures or purlate them to customers homes. Especially when they pay for the service. NOT IMPRESSED michelle davis