I have been emailing and emailing about my daughte...

I have been emailing and emailing about my daughters grad pics. I spoke with someone about having them shipped. I was sent a paypal invoice for $5 for shipping. I sent my address and didn t get a response. I reached out again to have another PayPal invoice sent. And now I haven t been able to get any response. I keep emailing, I ve sent a message via fb.
It was seen and now answered. No one is available to speak to over the phone. This is ridiculous!!!!!