Consolidated Smart Systems Reviews

If I could give them 0 star, I would have to! The worst customer services ever! The person on the phone hang up on me and I could not do anything since they don't have any rating system in place or provide any channel to file complaint. And they cannot even solve anything! I would never use them if not forced by the building I'm living in!

Consolidated Smart Systems provides the worst customer service I have ever experienced. They are non responsive, irresponsible and incompetent. I moved into my building in Beverly Hills in March 2016. Since this time, 15 months ago, I have consistently had issues with my directv due to my provider, Consolidated Smart Systems. I have been paying every month for service that is pixilating, pausing, and jumping on my tv. Consolidated Smart Systems has been very unresponsive, and when they do respond, they have horrible customer service practices. I have had to call them to come to my apartment and building over ten times since moving in. Every time they come they send a different person who has never reviewed notes on the account or spoken to any previous service tech so that they are up to speed on what is going on. Every time they come the new tech has to start completely over trying to figure out the problem or problems in my unit and my building. Every time they come, they seem to trouble shoot, make some small tweak, claim everything is fixed, and afterwards I am left with the SAME issues unresolved again. This most recent incident has been the worst and I have had enough. I have taken two days off of work in a row and worked from home in order to be present for them to come try to fix the issues. The first day, someone came out to trouble shoot. He then said he couldn't fix it because they needed to order a special part for the dish on the roof. So I had to stay home a second day in a row for them to come back with the part. Then the problem was still not resolved within my unit. The service tech called his supervisor, Marcus, and told him that they need to run a new line to my unit all the way through the building and that he needed a second person to come help him. The supervisor just said he couldn't send a second person that day, but promised the NEXT day, a third day in a row, which is today, June 23rd 2017, he would send two people out between 1-3pm to fix the problem. I was given his phone number and I followed up with him later in the evening to confirm he would have two people here. He said he would have to find out for sure and let me know later that night. I never heard back from him. So, this morning, a THIRD day I stayed home from work for this, I called him to confirm since I had not heard back. At 8:30am he told me he wouldn't know if he could actually send someone over today until 10am when he got to work. I explained that he had already given me his word yesterday that he would have two men here today to fix it. He then called me back at 9am and told me that he called and that actually there was no one available at all today to come fix my problem. Keep in mind, this is a cable line that the company originally put in to the building. When I got upset that he said no one could come fix the problem today, after I was promised, he said to me "ya know, we don't have to come run a new line at all, the building manager should be doing that". I said no, your tech here yesterday explained this is a cable line that YOU put into the building and YOU needed to be the ones to change it so that it worked because maybe somewhere along the way it was tampered with by other workers etc in the building. My building manager and myself have tried to speak to supervisors and managers above Marcus over this whole fiasco with no response. We have both requested calls back from Bob Bensen and Dan Hastings with no response. I have never seen such horrible customer service in my life. They seem to get away with pushing customers over and giving them the run around, never resolving their service issues. And there is no one to hold accountable for the way they do business because no one in management is responsive to customers. This has been a horrendous experience that I am forced to deal with because my building is stuck in a contract with this horrible service provider.

George has always provided excellent service to me. Above and beyond in communication and responsiveness

I was having an issue with getting my internet connected especially since I work from and needed it as soon as possible. Shirley helped me get someone there the same day I called. She helped me from not losing any down time for work.

They deserve ZERO stars. You may think that internet service providers or DirecTV providers are all pretty much the same. They are not. Do yourself a favor, avoid apartment communities that have exclusive provider agreements with Consolidated Smart Systems. This has been one of the worst commercial experiences of my life. Again, avoid renting from properties which use Consolidated Smart Systems. The internet was unreliable and slow. In 2 years of service, the modem had to be replaced 3 times. When you go to cancel service, you better have that POS modem ready to send back to the company because they will charge you for that too. I'm just glad this nightmare will be over soon though it is going to cost me more than I had anticipated.

PLEASE whatever you do, if it is possible PLEASE stay away from this company!!! My internet had been out since Friday May 8th, 2015. I called their company and they told me a technician would be out on Wednesday, between 9am-1pm. Well I waited and waited and waited. At 1:11pm I had had enough and called their company. A horribly rude girl named Jaime answered the phone and let me know that the technician had come out to our building, but because the whole building was having internet issues he left and called a tier 3 technician and I no longer needed to wait around for him. Are you kidding me??? So who was going to let me know this???!! I asked her that and instead of apologizing she got an attitude and just had a bunch of excuses. I then asked to speak with a manager and she told me she would write and escalation ticket. Whatever that means. I have never been treated so horribly by a customer service rep. and I will be calling again and again and again until I am able to speak to a manager. I hope that Jamie girl is fired!!!

Literally the WORST internet company that I have ever worked with. Century link, although promoting speeds much slower, has far smoother connections and the speed feels much faster. After the first month, CSS charged me 10 dollars more than what was advertised and if not caught, I am sure they would have done that every month. I pay for their 300Mbps service and am LUCKY to get anything over 30. Have had issues for 2 hours with my service and have reset all hardware and ran a test... 0.57Mbps... absolutely absurd. I will be ending my tenure with this company as soon as I can. This place is a disgrace and I would never recommend it to ANYONE. Not even my worst enemy. Do not buy service from this company if you have any sort of reliance upon your WiFi connection.

Easily the worst company I have ever ordered internet from. The apartment complex I live at only has these guys available as internet options and they are the absolute worse. My internet blacks out literally several dozen times a day and I keep having to reset my modem each time.

I've never heard of this company before but I like the pricing I like the speed and Erika, who helped me, was very knowledgeable. I've gotten the first month free. I'll come back and update this review once the trial is over but so far it's good.

Horrible service, horrible internet. I would NEVER RECOMMEND this company to anyone. The internet goes down multiple times a day and sometimes goes out for hours at a time. I have called customer service and all they ever tell me is they need to send someone out and have to charge me $100.

We just spoke with the most helpful customer service representative, Erica! We had just gotten off the phone with another internet provider and they were rude and unhelpful and told us they couldn't send someone out to help service us for another 3 weeks.... So we decided to try Consolidated Smart Systems and they set us up on the phone and got our WIFI working in under 10 minutes. The internet is set up and all of our devices work perfectly and it's cheaper than that other internet provider! Thanks!

WORST EXPERIENCE I have ever had with any company!!! I would have given them zero stars if I could. They have illegal practices and like everyone else stated, overcharged me month after month. I would have to call monthly to have them fix my statement. We cancelled 5 months ago with them and they just illegally UNAUTHORIZED made a 265.00 charge to my debit card!!!!! RUN from this company!!

I called to get internet hooked up. A customer service representative named Shirley helped me pick out the best package for me. It was fast and easy. She was very helpful and nice. Great customer service

This literally the worst company ever, so many outages especially during rain or bad weather, and one time after an outage for like 3 days i called them and they said it's my modem. (i use my own equipment) i went and bought a new one and they sent a technician just to activate it and they charged me for it and it was right after that outage because of the weather. "what a coincidence", then couple months later the same thing happened after a storm i called them and they they fixed but the issue is clearly on my end they said they would have to send a tech and would also charge me $100 and it would be about a week. I just decided to cancel.

The other issue i was paying for 300mb but when i ran speed test it shows im getting between 7mb and 40mb, now i understand a lot would be lost on the way, but literally sometimes it goes down as low as 7mb on the best day it was 40mb. This company is just trash.

This is the absolute worst service. It s constantly going in and out. We d switch but they ve got some stupid arrangement that makes them the only provider available here. Which is completely ridiculous considering I live in Los Angeles. It should be illegal for them to force their monopolistic mess on us. What happened to a free market with actual options to choose from? This company should be shut down for their poor business practices.

Writing this review from my phone because my home internet is ALWAYS out. I don't go a day where my service doesn't drop out at least 3 times. Wish we could go with a different ISP but of course they have a monopoly in this area. Another reason why the service can be absolutely unusable. They know you have no one else to turn to. God bless capitalism.

Worst Customer service, they never know what's going on , they don't take responsibility. Also don't guaranteed wireless connection speed. Worst internet provider.

I live in a gated community serviced by CSS. We have a bulk DirecTV contract with them.
Few months ago they forced me to buy Genie HR54 and Genie mini 4k because their technicians not trained to setup RVUs. Anyway. Because the lack of DirecTV 4k programming at that time I didn't noticed that he wired wired the 4k receiver to my 1080p TV and the 1080p receiver to my 4k TV. The guy used my tools to drill the floor and he charged me 100$ for the installation.

I've called CSS earlier this week to schedule an appointment so they can fix my setup.
The technician was supposed to arrive Friday between 9am-11:30pm. Around 12pm I've called CSS to see what happened. They told me that earlier this week I've called them again and the ticket is closed. I never called them back.

After a conversation with the supervisor he promised that he will call me back in an hour. You can probably guess he never called me back.

Now I know why they have all one star reviews. Terrible customer service.
I'm very disappointed.

I have been waiting on a refund for over 3 months now.

Catsie was THE BEST! We had a unique problem, even according to her experience, and she stayed with it until it was resolved. In addition she was pleasant. Thank you Consolidated and Catsie!

They are garbage! After you leave a message with whoever answers their phones, they NEVER call you back. After my service was out for 7 days, the technician was a complete NO SHOW on the day they were scheduled to fix my service. This is only one incident I'm speaking of, but not the only issue I had with them. I'm so glad to be moving and won't have to deal with them anymore....then I can enjoy my DIRECTV for sure.

I love this company! They are 100% professional all across the board. Starting from Shirley (the customer service representative), to the technician (Albino). I had just moved into my new place and was in need of internet and cable right away. They answered my call right away and was able to bring a technician out the very next day. Albino (technician) was able to install my cable and internet in less than 20 mins; I was extremely impressed with how fast and efficient he installed my services. I went to grab something from my car real fast, and by the time I came back Albino was already finished with installation. Overall this company gets a 11 out of 10 in my book & I will highly recommend this company to everyone and anyone looking for internet and/or cable services.

My internet service is very slow.
I would not recommend it to anyone.
I wish i could find out who to contact to fix the service.

One of the worst internet providers ever.

I am without an internet connection since Sunday the 31st of Jan 2016. I have called Sunday night and I was told that "there is no technician available now, we'll contant you tomorrow morning". That didn't happen, and I was the one that had to call you, but you still haven't fixed my problem. The entire internet in my building complex is down and it's still not back online yet.

So far I only got to deal with some of the most incompetent technicians ever. I haven't received any update. I was told that a technician will come to my apartement on WEDNSDAY. That means 4 days without internet. For the ones of us that actually need internet to work, this company is an absymal joke.

Internet became an essential service - they are unable to provide such service.

THEY ARE THIEVES !!!!!!! DO NOT EVER USE THEM . DON'T FALL FOR THIS . TERRIBLE CUSTOMER SUPPORT . LIERS. I canceled my account 99244138 on Dec 22, however, THEY C $44HARGED $44.04 on my credit card Jan 8 for January services. I have called more than 6 times to ask for reimburse and they keep saying they are going to escalate this problem to billing and I will get my reimburse. Now Tommy from customer services lead is not even answering our call or any other customer support . I have excluded my credited card information from my account and you illegally charged more $43.13 on my credit card on Jan 14 . Again, I cancelled my account on DECEMBER 22 and I was already billed twice in January . If that was not enough, another $156,87 was added to my account to be payed on Feb 8th .AGAIN, CONSOLIDATED SMART SYSTEM, I AM NOT YOUR CUSTOMER ANYMORE AND YOU STEALING MONEY FROM ME. PLEASE REIMBURSE ME ASAP AND CANCEL THE $156,87. AND STOP CHARGING ME .

There is a reason why Consolodated Smart Systems have such a bad rating. I became their customer more than a year ago and they took my card information to set the autopay (it s their requirement). In two-three months they stopped servicing me without any notifications. It appeared that autopay was not set correctly (by them!) and in order to bring the service back they wanted me to pay the late fee (I didn t even know I am not paying). I said I can t pay the late fee since it s their fault, not mine. However, I was ready to pay for the month of the actual internet usage. Their manager said he will solve this issue and it took us about a month until he said he made it. However, it appeared that my account balance is 300 dollars below zero now instead of what he promised (they decided to charge for not bringing their modem back even though I never said I want to cancel their service). After that, he stopped answering my emails. It s been more than a year since then, and CSS still cannot (and not willing to) solve it. Instead of that, they are going to send collectors to me to collect that late fee (that is not that much money but it s a principle). The problem is that they are the only provider in my building that s why they don t care about their customers experience and we basically have no choice. My next step will be collecting votes in order to get rid of this awful company in my building and bringing it to the building management. I am not the only resident having bad experience with them.

Should you stand at a crossroads in life where one path leads in the direction of being at the mercy of consolidated smart systems for your internet access, and you come here seeking intel on past customer experiences with the company, you may find yourself muttering something at your phone screen akin to It can t really be as bad as the absolute dumpster fire atrocity these reviews suggest it is, can it?

Yes, wary traveler. Yes it is. You have never known this level of gross incompetence, of lackluster services in exchange for your money, of injustice. Listen to me, and listen closely.

RUN.

I tried to give them <1 star, so that's how this review is going to start. What's wrong with this company? Everything. Literally everything from billing, to their "online portal", to their "excellent customer service". They will make you add services to fix their own issues... ex: "smart care". Instant ON means absolutely nothing. Oh and if you want to cancel or change any of your services, their online portal won't let you create a ticket so you're forced to wait on hold, which is fine, I understand waiting, but they will transfer you endlessly because the reps don't want to be the ones to end your service. Endless loop of frustration. I'm waiting for the day Google lets me add negative stars. There's nothing smart about this system.

Slow internet and no internet on the weekends. It's a rip off i am switching to another internet provider

Worst internet service provider ever. Especially outages on weekends

Ohh looks i cant give them a zero. Talk about sucking every time i talk to them they are rude and unhelpful. The only way to get results is to be that difficult customer which really sucks. They have no knowledge of their product either. Talk to Aaron he's SUPPPPERRRRRRR

If I could give no star to Consolidated Smart System, I would. The company doesnt not deserves the 1 star. Dealing with them is a nightmare. Please..please i beg you. STAY AWAY from them. Their lack of EVERYTHING will make you cry out of frustration. Their customer support is the worse!! There is no support at ALL. They scheduled me for an internet installation that never happened. This is the 3rd time the company does this to me. They give you a 5 hour window/make lose time/money and they dont show up. The only reason why Im still losing my time to deal with them is because at Sage Park Apartments in Gardena this company is the only Internet/cable provider that can be used. If you are a. Sage Park Apartment tenant, please get a hot spot. Dont lose your time with this carrier. They will steal your money for a service that sucks! I would speak to management here at Sage Park Apartment so they wouldn't be allow to come and do any type of marketing. I would definitely share my nightmare experience with my neighbors and will collect signatures from other tenants so we can get rid of this disgusting company!!! They dont deserve to be our only internet/cable provider.

Its my first time leaving a review
and this company is ridiculous
nobody came and gave me a phone call on the appointment day and just disconnected my service without telling me
I already paid days ago and THERE IS NO INTERNET CONNECTION SERVICE AT ALL
I talked to agents for 2hours and their keep on saying a manager will call me back in few minutes and OFCOURSE I never got a phone call and my internet is still not working

Just terrible. Frequent outages that last for days.

Cancelled my policy with them 2 months ago and they still are charging me. Waiting times are unacceptable. Customer service is incredibly poor and underwhelming. Never would have used this company on my own, I was forced too because of my apartment location

They lost my Credit card Information in December and didn t reach out to me until March 22nd. Left a voicemail that I could not understand. Actually thought it was a scammer trying to call me. Finally after looking forever they find my account and I gave them my card info again. Told me that I had late fees and penalty fee for missing last two months of payments. That was not my fault in the first place. I told them do not process any payments and they said they would have their billing department reach out to me before they do. Today 3/23/19 they processed a payment on my card without my authorization and for an amount that was not agreed apon. Very upset! Horrible service! Stole from me! Thieves!

Merchants must get a customer's permission to process charges on his credit or debit card under the Electronic Funds Transfer Act. Otherwise it is an unauthorized purchase. The law defines an unauthorized electronic funds transfer as one initiated by someone other than the consumer without actual authority to initiate such transfer and from which the consumer receives no benefit."

WARNING: UNETHICAL BUSINESS: Consolidated Smart Systems

I wanted to give zero star if I could. Yes, this is that kind of complaint.
Consolidated Smart Systems has recently jacked up prices without informing their existing customers.
Trust me I would have gone to another internet provider if I had better choices.

Where I live is very unique, there are only a few providers that offer services here. I reside at an apartment complex in Redondo Beach, CA.

Consolidated Smart Systems convinced you to put the bill on auto-pay in the beginning when you sign up, by offering X amount of dollars off.
This way you probably won't look at every single invoice every month.
That is how they got you!

I have just recently checked on one invoice in July - Consolidated Smart Systems increased it by $6 per month. So I called.

By the way, Consolidated Smart Systems employees who answer the phone definitely know all of their shady conducts. When you call, do expect that they know you will complain and there's absolutely nothing they would do. They are "great listeners"

I called and asked about the price increase. They told me that a notice was sent a month prior, which was a lie. Consolidated Smart Systems lied to my face as I was on the phone.

I can locate every single e-mail in my inbox about their monthly bills, payment confirmation, and service alerts, etc. You would think a notice for price hikes would be there. NO, IT'S NOT.

So the guy on the phone goes " Oh OK, I will send you a copy right now".
It's September 1 2020, the increase was in effect since July. It's ridiculous they send you the notice only if you call and ask about this.

I have attached the BS email here for everyone to read. In midst of a pandemic, Consolidated Smart Systems jacked up $6 without telling their customers. $6 is not a lot and you can ask for it from your customers, BUT ONLY IN PROPER WAYS! NOT BY BEING SNEAKY!

Aside from this incident, you may ask how about their internet service.

I am sharing real experience here: Speed is actually pretty good, but the service disconnects a lot. And I mean disconnect, not lagging. When this happened too frequently, you want to reboot your modem. Soon you would be doing this like a pro because you would do a lot.

Paying $50 after tax for this so-called "100MB Internet". Used to be $44.
(again, they raised $6 right?)

My invoices are also up here for you to view this ridiculously unethical business : Consolidated Smart Systems

Take all of these reviews very seriously. I rarely take time out of my life to write a negative business review...but this company is horrible. And I promised them I would let people know. I can't think of a worse customer service experience I've ever had. I have made 4 phone calls so far requesting a prepaid shipping label that I was told was being emailed to me a week ago. Everyone I've spoken to must be incompetent or a liar...or both. I have had each customer service rep read and spell my email back to me. My email is correct. I have checked every folder...nothing...nope...not in my spam folder either. I just want to send these folks their equipment back and be done with them. One guy even told me he was sitting there in the office watching another guy send out the email "right now"...that was four days ago. What a joke. And this all started because I received a disconnect notice because I had missed my July payment. That's on me. It was a complete oversight and the first time I had ever missed a payment with them. I called last week to find out how much I needed to pay to clear up the past due balance. The guy said..."If I were you I would just pay it all right now." Lol of course. I told him I would call back later today after I checked my available funds and I asked when my actual cutoff date was in case I need to break up the payment. He said, "Sept 12 or 13, but I can't make any promises." I was literally in the process of calling back about 45 minutes later to make the payment when I realized they had already turned the service off. I called and spoke with the same guy who said, "If you remember, I told you I couldn't make any promises." And then I told him "Ok...well just send me my shipping label so I can return the equipment. I will never do business with you again and will make sure I tell everyone else not to either." His response..."OK." One week later...and here we are.

DO NOT USE THIS COMPANY FOR ANYTHING! CALL DIRECT TV OR CENTURY LINK DIRECTLY. Terrible company to deal with. The customer service rep I set my service up with failed to set it up correctly so the appt did not even get scheduled. Took a whole day off work for them to tell me no appt was scheduled. Received no sort of terms and conditions notification yet they inform me after I cancel the smart care program that if you dont keep their service for at least 6 months they charge you double the install fee.

Tyler and Ryan were both very helpful. They both made this a smooth and easy process to set-up internet and Direct TV.

Shady 3rd party direct tv provider. if you can try order your service online. DirecTv doesnt charge an install fee. I had to go through this company from my apartment. No other way. they charge additional fees after install. stay away if you can

This review would not be this high if it were not for Shirley Widdershoven. I was having issues with billing and was referred to Shirley directly from the leasing office. Shirley was able to expedite my question to whom ever it needed to go to and it was taken care of within the a day or two(I called late). Best customer service that I have seen in a while. Thank you Shirley!

Unhelpful. This place only survives because it puts multi family complexes under contract. Otherwise it would fold overnight.

I HAVE TRYING TO CORRECT A BILLING ERROR FOR OVER 6 MONTHS UNSUCCESSFULLY. THE COMPANY HAS CASHED MY CHECK BUT REFUSES TO GIVE ME CREDIT.

Connected my Internet service, 100 mbps and I am thrilled. Had Hughes for my internet service and they could never get it faster than 12mbps. I am a very happy client

This is likely the worst internet service provider you will ever come across. The internet service provided was intermittent (only worked about 25% of the time) and slow (despite paying for higher speed internet). No matter what they charge, it is not worth your money. They sent me incorrect bills, which took hours on the phone with them to get them to fix it and credit my account. When speaking with them on the phone, the customer support was rude, incompetent, and could not provide any answers to my basic questions. Then, once I finally cancelled service with them, they forced me to pay for shipping their modem back to them, which was in my apartment upon move-in. Don't waste your time with them; pay a bit more for internet that works.

Wrost internet providers in USA . No 24/7 customer service , will took 1 week for Maintanence guys to reach home after putting a complaint . Don't take this ever .

Terrible experience altogether. The ADSL modem provided for lease was basically non-functional and not at all configurable (even just to run in bridging mode). After a series of terrible conversations with a "customer support" person who refused to connect me to someone in IT support, she basically told me that they would not replace the modem even with the same model, nor would they cancel the modem lease. Internet dropped out frequently and whenever I tried to get answers from them, they said I needed to contact my router manufacturer even though I repeatedly told them there was no problem with network connectivity at all, only with internet connectivity. Minimum two weeks to get someone from IT to come out in person was unacceptable. Not worth paying for in the first place.

THIS IS THE WORST BUSINESS I HAVE HAD TO DEAL WITH. I was being charged to lease a modem that I did not have. It took 2 months and about 10 phone calls (this is not an exaggeration) to get them to refund the money they had essentially stolen from me.

They only refunded me the money that was incorrectly taken from me. No compensation for inconvenience was ever issued.

Also the team handling the phones were not sympathetic at all, and not the brightest bunch.

I would recommend any company other than consolidated systems for internet service.

i have never had great experiences when it came to internet but consolidated has been great so far. The leasing office gave me Shirleys number and she has been nothing but amazing. I can contact her with any problem and she quicklys solves them. Thanks to her i can see myself staying with Consolidated for awhile since she makes everything so easy. Fast internet with great customer service. Definitely a plus in this area.

Absolutely terrible. The service is mediocre to say the least, you get disconnected for no reason, and on top they keep billing you even if you quitted. Not recommended.

I was pretty impressed with consolidated's customer service. I got into contact with Shirley and she was able to quickly fix any problems. Internet service is okay but they make it up with customer service. Without Shirley I probably would have went somewhere else but she makes it easier. Any issues I would recommend Shirley W.

Don't be fooled by the seemingly low prices. You may compare their rates to competitors and be fooled into thinking they're the cheapest. They have a way of surprising you with hidden fees that they tell you about at the last minute, when it's too late to do anything about it.

If you choose to go with CSS, just know you're dealing with a dishonest business. Read the fine print, and ask for it before committing to anything. Ask them lots of questions so you know exactly what you're getting. Read performance reviews. I really recommend scrutinizing their services before doing business with them. When you sign up, it's a commitment, even when there's no yearly contract (because otherwise you can't justify the big upfront costs).

Also, they'll do stupid things like switch payment systems and completely lose your information (and then you find out that you're late on a payment because it didn't go through because of the system switch they never told you about). They are very incompetent and blame their mistakes on their customers. Also, the internet goes down a lot and is incredibly slow. I have a feeling that they're encouraging customers to post positive reviews about them to boost their ratings on sites like Yelp. It's easier to do that than to actually serve your customers better.

Service is terrible. The guys to come out and hook up DTV do as little as possible!

Catsie! a very good customer service experience. patient and friendly and very quickly to solve the problem. thank you Catsie very much

This company sent me an impending disconnection notice with a 5 day grace period. Literally two days later, they disconnect my internet 3 days before they said they were going to. And then they wanted me to pay a re-connection fee! I agreed to pay if they promised I could get service back right away. They assured me that my service would be up and running as soon as I paid my bill. Then after I paid my balance, they inform me that it would take 11 days to get service back up and running because they needed to come to my place and reconnect it manually. Are you kidding me?

I worked with Lisa and she was amazing to work with.

Missed a turn up appointment. Never called back to reconfirm. Have to constantly follow up just to get a service appointment.

Shirley W did a great job making my transition into my new apartment very smooth! Thanks Shirley!

By far the worst ISP I have ever seen. Does not give credit for their outages less than 24hrs in duration which occur monthly. On occasion; have been refused when requesting a supervisor. Scheduled call backs do not always happen forcing you to call back and wait on hold again and inadequate account notes require you to rehash the problem once more. A can and string would be better.

Horrible service since day 1 starting with overcharging my account and changing their policies to generate more revenue for them versus what Directv policy states it should be. I only put 1 star in order to make a review but they dont even deserve a star. Terrible Service all around plus there internet service is also horrible. Nothing good to say about them going to be making a complaint with the complex I live in because I know that I cant be the only 1 that thinks there horrendous!!!!!!

I recently moved into a building where I am forced to use Directv and as a result forced to use CSS and it has been the absolute worst! It literally took 5 phone calls to just get my service set up! I waited 40 minutes each time to speak with a representative and then when the representative got on the phone, it took 40 more minutes getting issues resolved (mind you this was before the service was even set up). The customer service is 10 times worse than any other company; I have been with Cox, TimeWarner, Comcast. Whats so unfortunate is that I think I would like having DirecTV if it wasn't for CSS. DirecTV should drop CSS and get a better company to manage their clients.

If you have the option...don't do it.

Ryan patiently asked the right questions to pin point the problem on two receivers. He suggested the correct solution and the problems were fixed.
This is an example of excellent service. I'm delighted and told him he was a "genius"!

I had other general questions about service interruption, the "network" upgrade, and Consolidated's use of PPPoE. Ryan handled these very well.

Thank you for your effective help and wonderful attitude, Ryan.

~ Kj Rink 4/27/2020

I have been having issues with trying to set up internet and direct TV at my apartment and the manager at my apartment referred me to call Shirley. THANK GOODNESS FOR HER! She had me set up for my internet install within minutes and sent me an confirmation email promptly. She absolutely exceeded my expectations. If I could give more stars I would. Thank you!

NEVER USE THIS COMPANY, They don't know how to install anything correctly

Finally someone at consolidated smart system that knew what she was doing. Here name is Alieagha (im sure I misspelled it) from Washington State. She did a perfect job. She was professional, articulate, knowledgeable and amiable. Thank you for your help. With all these outsourced calls from people with thick accents it was nice to not have to struggle to understand what she was saying. Alieagha was very concise and clear in her communications. Thank you again for great service.

This company is terrible can't even get service set up this is by far the worst company I've delt with trash company how are they still in business stop wasting your time with this company....

This is the worst service i have ever encountered. They "UPGRADED" the service after an outage on christmas weekend. They did a temporary hack job: their service went down and never got it back to how it use to be. They disabled my internet sharing, it is a problem with their network engineering and/or dont want to spend the money on getting us all public IPs how it should be... a bit technical i know.

I opened a ticket and complained many times and futile results.

Secondly, they throttle you way too much compared to todays high speed internet standards. In acapella (pasadena, ca) they have a 1mb throttle i wonder how much money they are saving now after the upgrade... they limited our connection and the price for internet circuits have significantly dropped for providers yet they keep us throttled to bring their profits margin up while we get the shaft. if your building has this internet access... RUN.!

thought i'd be able to do zero stars... 1 shall do... internet always down..

Cassie was very professional and knowledgeable about the dish system.

It's a shame we can't rate any lower. Worst service I've ever had. The satellite picture constantly freezes and shows won't record properly. Horrible company.

When I moved into my new apartment in San Diego, Tyler was very helpful in getting my internet set up and answered all the questions that I had. He even gave me a free first month! Would highly recommend!

I would give them zero stars if I could. The service is absolutely terrible. Unfortunately because we live in an apartment complex they are our only option. By far the worst of the worst. I can't believe direct tv allows this company as a 3rd party.

Our internet is the slowest thing I've had since dial up. But I pay for 20-MB. I get about 3. I called to have them lower the plan bc I'm paying for something I don't even get. "Oh we'll have to have a technician come out because that's a different box, the fee is $50" Ummm NO. This company is full of morons.

I have been using Consolidate Smart Systems for almost three years. The community that I live in has a dedicated sales representative who is amazing. We contacted her when we moved in with her direct cell phone number. it was SO MUCH easier than having to go through a call center. She is very knowledgeable of our community. The technician that always works here, Hilcar, is amazing. I was having some problems with my internet cutting out when I saw him at the community. He immediately went to my apartment and fixed it. Thanks Shirley and Hilcar for always taking care of us!

After turning off my cable months ago because I was having trouble getting people to respond and being without cable for a week I decided to jump back in I called I talked to Shirley she walked me through every step did not make me wait on the phone call me back Kept touch with me made sure everything was going smooth,Tyler was also very helpful in putting me in touch with Shirley.

Field Service Tech Sammy Hendrix was professional, personable & polite. He answered my questions & quickly & efficiently completed installing my Direct TV service.

Worst Company Ever. Stay very very very far away. You're better off with no internet

Horrible connection. This is the 4th time we lost internet for no reason this month.

And horrible customer service. Never picked up my call.

They rude and told me they wasn't coming out to fix my cable then the rev hung up in my face

Do not use their service not even if they offer you 60 days free service. Even FREE is too expensive you ll regret it. Where we live we don t really have any other options (got a leasing contract) so do the math. As a tenant this company might even wanna make you think if you wanna renew your leasing contract again. Unless they fired this company and give us other options. For internet services. For cable services i can care less since i ve never used them. But never would either.. that s for sure

Axel was fantastic. He made getting internet access and TV the easiest part of my move. All their staff is very responsive and helpful. Absolutely fantastic service.

Called about my internet being out after only having it for 50 days. I paid for my own modem, therefore they said it will be $100 to have a technician to come out and figure it out. I told them many times it is not hardware based. I know for a fact because I went out and bought a brand new modem/router. Called their technical support and gave them my new MAC Address. Still no internet. Funny thing is I went earlier to the apartment leasing office and was told their internet was out and ironically theirs now works and mine is out shortly after. I told them I should bill them $100 for troubleshooting them for being the issue and not me.

As a user who has used consolidated smart system for two years, I have to touch the conscience, consolidated smart system.

I have had to connect to internet through this company for more than 11 years now
I had no other choice but Consolidated smart system.
I have suffered a lot through years due to poor quality and frequent interruptions
long story short I just can't wait to put an end to this service !

There are no customers, only victims of this monopoly.

I am 90 years old and live at Marina Harbor. Shirley always is able to help me if have an issue. She is always so kind and professional. If she does not have the answer she will find out and always call me back. I am thankful to talk to a real person and not just another recording for customer service. Thank you Shirley.

I have nothing but good to say about this company. They are a directed internet supplier for our apartment complex, and I read all of the really bad reviews before we signed up for internet and was not looking forward to working with them. However, I have had nothing but positive experiences! Customer service has ALWAYS been courteous, helpful, and efficient. I have called at all hours of the day and gotten the same excellent customer service. The one time the internet stopped working (I believe it was due to a power surge), they had the problem fixed the next day and even called me to follow up to make sure everything was working.

Shirley, Eric, and Albino are a great team! Between the 3 of them, they are usually able provide assistance next day, and sometimes same day!

This company is horrible. They have awful customer service. It takes a week to get a technician out to fix your cable. Why are they still in business, I don t know!

Our company is very pleased with the quality of service provided by Consolidated. We have not had any major issues and with the minor issues they are very responsive and quick to fix all issues.

Service sucks, technical/customer service sucks! Post on the apartment website not to sign up for Consolidated Smart Systems though apt refers. Only reason anyone connects with this service is through apartment managements since they get commissions off of referrals. Call your Apt GM or above and complain for referring such a bad service. They should consider stop referring this service to residents. Enough complaints, they ll try to resolve. Reporting to their supervisors or managers will not resolve your issue. They will just disconnect your service (saying they ll send over technicians in 2-3 days) so you ll suffer with no service during those days. Bottom line, the service just sucks. Customer Reps are probably rude and mean since they are just frustrated dealing with angry customers. Just avoid service if you can!

Absolutely the worst company ever. I have my account set up on auto pay and payment went through on the 1st of January 2019 as it has every month. I get an email saying my account is past due on the 5th. I look at my bank statement and there is the payment as I knew it was. They tell me they just switched over billing companies and that s why they didn t receive my payment. They say they will start a ticket and make sure the money is brought over from the other system. Fast forward to January 9th. I get a phone call saying my account is delinquent and that immediate attention is required. I call, explain to them the same thing. Same thing is said to me that they will create a ticket and send it to billing to be addressed. It s now January 16th and I received another call saying my account is set for deactivation if I don t make a payment. I call again and the rep says the same damn thing of, I will create a ticket and send to billing department. I am frustrated at this point. I tell her, why would doing that solve anything after the previous two attempts gave no results!! I ask to be transferred to her supervisor or anyone that can resolve this issue with me now on the phone. There isn t anyone she says. Not a damn person. She assured me that my account won t be deactivated and this will get resolved. Sure

This company is the shadiest companies all around. Previously, I had not had my account on auto pay when I first started. I paid my bill 10 days past due when i realized I hadn t done so. 3 days later, my account is shut off. I call them to see what the problem was thinking that the internet was just out. The rep tells me that my account was shut off due to non payment. I told them I had paid on the 10th. It s now the 13th and it just got shut off today. The rep couldn t say anything and was dumbfounded. But i was still forced to pay the reconnect fee. Shady.

This company is awful. Stay away from signing up with them.