PLEASE whatever you do, if it is possible PLEASE s...

PLEASE whatever you do, if it is possible PLEASE stay away from this company!!! My internet had been out since Friday May 8th, 2015. I called their company and they told me a technician would be out on Wednesday, between 9am-1pm. Well I waited and waited and waited. At 1:11pm I had had enough and called their company. A horribly rude girl named Jaime answered the phone and let me know that the technician had come out to our building, but because the whole building was having internet issues he left and called a tier 3 technician and I no longer needed to wait around for him. Are you kidding me??? So who was going to let me know this???!! I asked her that and instead of apologizing she got an attitude and just had a bunch of excuses. I then asked to speak with a manager and she told me she would write and escalation ticket. Whatever that means. I have never been treated so horribly by a customer service rep. and I will be calling again and again and again until I am able to speak to a manager. I hope that Jamie girl is fired!!!