There is a reason why Consolodated Smart Systems h...

There is a reason why Consolodated Smart Systems have such a bad rating. I became their customer more than a year ago and they took my card information to set the autopay (it s their requirement). In two-three months they stopped servicing me without any notifications. It appeared that autopay was not set correctly (by them!) and in order to bring the service back they wanted me to pay the late fee (I didn t even know I am not paying). I said I can t pay the late fee since it s their fault, not mine. However, I was ready to pay for the month of the actual internet usage. Their manager said he will solve this issue and it took us about a month until he said he made it. However, it appeared that my account balance is 300 dollars below zero now instead of what he promised (they decided to charge for not bringing their modem back even though I never said I want to cancel their service). After that, he stopped answering my emails. It s been more than a year since then, and CSS still cannot (and not willing to) solve it. Instead of that, they are going to send collectors to me to collect that late fee (that is not that much money but it s a principle). The problem is that they are the only provider in my building that s why they don t care about their customers experience and we basically have no choice. My next step will be collecting votes in order to get rid of this awful company in my building and bringing it to the building management. I am not the only resident having bad experience with them.