I tried to give them <1 star, so that's how this r...

I tried to give them <1 star, so that's how this review is going to start. What's wrong with this company? Everything. Literally everything from billing, to their "online portal", to their "excellent customer service". They will make you add services to fix their own issues... ex: "smart care". Instant ON means absolutely nothing. Oh and if you want to cancel or change any of your services, their online portal won't let you create a ticket so you're forced to wait on hold, which is fine, I understand waiting, but they will transfer you endlessly because the reps don't want to be the ones to end your service. Endless loop of frustration. I'm waiting for the day Google lets me add negative stars. There's nothing smart about this system.