Absolutely the worst company ever. I have my accou...

Absolutely the worst company ever. I have my account set up on auto pay and payment went through on the 1st of January 2019 as it has every month. I get an email saying my account is past due on the 5th. I look at my bank statement and there is the payment as I knew it was. They tell me they just switched over billing companies and that s why they didn t receive my payment. They say they will start a ticket and make sure the money is brought over from the other system. Fast forward to January 9th. I get a phone call saying my account is delinquent and that immediate attention is required. I call, explain to them the same thing. Same thing is said to me that they will create a ticket and send it to billing to be addressed. It s now January 16th and I received another call saying my account is set for deactivation if I don t make a payment. I call again and the rep says the same damn thing of, I will create a ticket and send to billing department. I am frustrated at this point. I tell her, why would doing that solve anything after the previous two attempts gave no results!! I ask to be transferred to her supervisor or anyone that can resolve this issue with me now on the phone. There isn t anyone she says. Not a damn person. She assured me that my account won t be deactivated and this will get resolved. Sure

This company is the shadiest companies all around. Previously, I had not had my account on auto pay when I first started. I paid my bill 10 days past due when i realized I hadn t done so. 3 days later, my account is shut off. I call them to see what the problem was thinking that the internet was just out. The rep tells me that my account was shut off due to non payment. I told them I had paid on the 10th. It s now the 13th and it just got shut off today. The rep couldn t say anything and was dumbfounded. But i was still forced to pay the reconnect fee. Shady.

This company is awful. Stay away from signing up with them.