They lost my Credit card Information in December a...

They lost my Credit card Information in December and didn t reach out to me until March 22nd. Left a voicemail that I could not understand. Actually thought it was a scammer trying to call me. Finally after looking forever they find my account and I gave them my card info again. Told me that I had late fees and penalty fee for missing last two months of payments. That was not my fault in the first place. I told them do not process any payments and they said they would have their billing department reach out to me before they do. Today 3/23/19 they processed a payment on my card without my authorization and for an amount that was not agreed apon. Very upset! Horrible service! Stole from me! Thieves!

Merchants must get a customer's permission to process charges on his credit or debit card under the Electronic Funds Transfer Act. Otherwise it is an unauthorized purchase. The law defines an unauthorized electronic funds transfer as one initiated by someone other than the consumer without actual authority to initiate such transfer and from which the consumer receives no benefit."