I recently moved into a building where I am forced...

I recently moved into a building where I am forced to use Directv and as a result forced to use CSS and it has been the absolute worst! It literally took 5 phone calls to just get my service set up! I waited 40 minutes each time to speak with a representative and then when the representative got on the phone, it took 40 more minutes getting issues resolved (mind you this was before the service was even set up). The customer service is 10 times worse than any other company; I have been with Cox, TimeWarner, Comcast. Whats so unfortunate is that I think I would like having DirecTV if it wasn't for CSS. DirecTV should drop CSS and get a better company to manage their clients.

If you have the option...don't do it.