Terrible experience altogether. The ADSL modem pro...

Terrible experience altogether. The ADSL modem provided for lease was basically non-functional and not at all configurable (even just to run in bridging mode). After a series of terrible conversations with a "customer support" person who refused to connect me to someone in IT support, she basically told me that they would not replace the modem even with the same model, nor would they cancel the modem lease. Internet dropped out frequently and whenever I tried to get answers from them, they said I needed to contact my router manufacturer even though I repeatedly told them there was no problem with network connectivity at all, only with internet connectivity. Minimum two weeks to get someone from IT to come out in person was unacceptable. Not worth paying for in the first place.