Consolidated Smart Systems provides the worst cust...

Consolidated Smart Systems provides the worst customer service I have ever experienced. They are non responsive, irresponsible and incompetent. I moved into my building in Beverly Hills in March 2016. Since this time, 15 months ago, I have consistently had issues with my directv due to my provider, Consolidated Smart Systems. I have been paying every month for service that is pixilating, pausing, and jumping on my tv. Consolidated Smart Systems has been very unresponsive, and when they do respond, they have horrible customer service practices. I have had to call them to come to my apartment and building over ten times since moving in. Every time they come they send a different person who has never reviewed notes on the account or spoken to any previous service tech so that they are up to speed on what is going on. Every time they come the new tech has to start completely over trying to figure out the problem or problems in my unit and my building. Every time they come, they seem to trouble shoot, make some small tweak, claim everything is fixed, and afterwards I am left with the SAME issues unresolved again. This most recent incident has been the worst and I have had enough. I have taken two days off of work in a row and worked from home in order to be present for them to come try to fix the issues. The first day, someone came out to trouble shoot. He then said he couldn't fix it because they needed to order a special part for the dish on the roof. So I had to stay home a second day in a row for them to come back with the part. Then the problem was still not resolved within my unit. The service tech called his supervisor, Marcus, and told him that they need to run a new line to my unit all the way through the building and that he needed a second person to come help him. The supervisor just said he couldn't send a second person that day, but promised the NEXT day, a third day in a row, which is today, June 23rd 2017, he would send two people out between 1-3pm to fix the problem. I was given his phone number and I followed up with him later in the evening to confirm he would have two people here. He said he would have to find out for sure and let me know later that night. I never heard back from him. So, this morning, a THIRD day I stayed home from work for this, I called him to confirm since I had not heard back. At 8:30am he told me he wouldn't know if he could actually send someone over today until 10am when he got to work. I explained that he had already given me his word yesterday that he would have two men here today to fix it. He then called me back at 9am and told me that he called and that actually there was no one available at all today to come fix my problem. Keep in mind, this is a cable line that the company originally put in to the building. When I got upset that he said no one could come fix the problem today, after I was promised, he said to me "ya know, we don't have to come run a new line at all, the building manager should be doing that". I said no, your tech here yesterday explained this is a cable line that YOU put into the building and YOU needed to be the ones to change it so that it worked because maybe somewhere along the way it was tampered with by other workers etc in the building. My building manager and myself have tried to speak to supervisors and managers above Marcus over this whole fiasco with no response. We have both requested calls back from Bob Bensen and Dan Hastings with no response. I have never seen such horrible customer service in my life. They seem to get away with pushing customers over and giving them the run around, never resolving their service issues. And there is no one to hold accountable for the way they do business because no one in management is responsive to customers. This has been a horrendous experience that I am forced to deal with because my building is stuck in a contract with this horrible service provider.