Take all of these reviews very seriously. I rarely...

Take all of these reviews very seriously. I rarely take time out of my life to write a negative business review...but this company is horrible. And I promised them I would let people know. I can't think of a worse customer service experience I've ever had. I have made 4 phone calls so far requesting a prepaid shipping label that I was told was being emailed to me a week ago. Everyone I've spoken to must be incompetent or a liar...or both. I have had each customer service rep read and spell my email back to me. My email is correct. I have checked every folder...nothing...nope...not in my spam folder either. I just want to send these folks their equipment back and be done with them. One guy even told me he was sitting there in the office watching another guy send out the email "right now"...that was four days ago. What a joke. And this all started because I received a disconnect notice because I had missed my July payment. That's on me. It was a complete oversight and the first time I had ever missed a payment with them. I called last week to find out how much I needed to pay to clear up the past due balance. The guy said..."If I were you I would just pay it all right now." Lol of course. I told him I would call back later today after I checked my available funds and I asked when my actual cutoff date was in case I need to break up the payment. He said, "Sept 12 or 13, but I can't make any promises." I was literally in the process of calling back about 45 minutes later to make the payment when I realized they had already turned the service off. I called and spoke with the same guy who said, "If you remember, I told you I couldn't make any promises." And then I told him "Ok...well just send me my shipping label so I can return the equipment. I will never do business with you again and will make sure I tell everyone else not to either." His response..."OK." One week later...and here we are.