Leo Kuo

Review of Consolidated Smart Systems

WARNING: UNETHICAL BUSINESS: Consolidated Smart Sy...

WARNING: UNETHICAL BUSINESS: Consolidated Smart Systems

I wanted to give zero star if I could. Yes, this is that kind of complaint.
Consolidated Smart Systems has recently jacked up prices without informing their existing customers.
Trust me I would have gone to another internet provider if I had better choices.

Where I live is very unique, there are only a few providers that offer services here. I reside at an apartment complex in Redondo Beach, CA.

Consolidated Smart Systems convinced you to put the bill on auto-pay in the beginning when you sign up, by offering X amount of dollars off.
This way you probably won't look at every single invoice every month.
That is how they got you!

I have just recently checked on one invoice in July - Consolidated Smart Systems increased it by $6 per month. So I called.

By the way, Consolidated Smart Systems employees who answer the phone definitely know all of their shady conducts. When you call, do expect that they know you will complain and there's absolutely nothing they would do. They are "great listeners"

I called and asked about the price increase. They told me that a notice was sent a month prior, which was a lie. Consolidated Smart Systems lied to my face as I was on the phone.

I can locate every single e-mail in my inbox about their monthly bills, payment confirmation, and service alerts, etc. You would think a notice for price hikes would be there. NO, IT'S NOT.

So the guy on the phone goes " Oh OK, I will send you a copy right now".
It's September 1 2020, the increase was in effect since July. It's ridiculous they send you the notice only if you call and ask about this.

I have attached the BS email here for everyone to read. In midst of a pandemic, Consolidated Smart Systems jacked up $6 without telling their customers. $6 is not a lot and you can ask for it from your customers, BUT ONLY IN PROPER WAYS! NOT BY BEING SNEAKY!

Aside from this incident, you may ask how about their internet service.

I am sharing real experience here: Speed is actually pretty good, but the service disconnects a lot. And I mean disconnect, not lagging. When this happened too frequently, you want to reboot your modem. Soon you would be doing this like a pro because you would do a lot.

Paying $50 after tax for this so-called "100MB Internet". Used to be $44.
(again, they raised $6 right?)

My invoices are also up here for you to view this ridiculously unethical business : Consolidated Smart Systems