Internode

Twelve years ago, at the suggestion of my "geeky" son, I changed my internet plan to Internode from one of the "big providers". I've never had reason to regret this decision. More recently I changed my home phone, and then my mobile phone plans to Internode, who are now my sole telecommunications provider. I've had very few problems with my services and, on the few occasions I've needed to contact Internode, my calls have been answered promptly by local personnel and any issues have been resolved with minimum delay. I have recommended Internode to friends, who have been equally impressed by the service they have received. I have no hesitation in recommending Internode services to others looking for a reliable, locally based telecomms provider.

we've been with internode for almost 10 years. Although now owned by iiNet the original DNA still filters through into their customer service. They have some excellent support people who have always been able to assist us when required.

Recently changed over to Internode ..... it's great to be able to understand the voice at the other end of the phone. So far I have experienced friendly helpful service which is very much appreciated.

Great service providers. On the odd occasion I have had to phone in have not had to wait ages for a human to answer. Staff are always very helpful.

I have been with Internode for over 5 years. I love that I can get assistance quickly from someone in Australia who knows what they are talking about. Staff are incredibly helpful and friendly.

over the many year i have been with Internode i have had very little trouble and it was solved at first contact.
Above all there staff are well versed and speak English a pleasure which is a
must in Australia.

Consitant high speed, Good personal service from with in Australia

Their customer service lie to me to take their service. When i told them that in my area my currenr provider can't give me upload speed more than what i expect than internode customer service told me that their new technology will convert download speed to upload speed ..so that you never have a upload speed isse...which is totally misleading information...shame internode!

We were with Internode for about 2 years, and we cancelled our internet at the day our contract ends. The next day, Internode charged a month fee from our bank account. After making multiple calls, they charged us $40 for breaking the contract. Excuse me??

Very unsatisfied with the service after waiting over a month for NBN connection (not Internodes fault) and then being completely cut off phone, mobile and internet service because I had to use mobile as hotspot and went obviously substantially over data limit (had to run a business through hotspot) - which is Internodes fault.

Reliable company with customer service in Adelaide, helpful IT support

I love Internode. My friend said go with them when I moved nearly 5 years ago. My experience as a disabled customer & non techie type - Internode could not help me enough from choosing a plan to suit my budget, to installing the service in my home (had a few issues not Internode related) & their Service,, Customer Service are great. I referred a friend to Internode (was a staunch Telstra customer) he loves Internode as much as I do & my friend who referred me originally...Want good internet coverage at a good price with FANTASTIC customer service everytime CHOOSE Internode

We have had minimal issues with our internet. And each time when we call they are helpful. The price now matches their competition which is great.
We are going to stay with them long term.

Internode support is outstanding. I've only had to call internode support a few times in my 15-odd years of using this service, but each time their support has been top-notch.

Horrid customer service and internet service provided. Do not recommend.

Hello Internode,
From day one we have been extremely more than happy that we chose Internode as our service provider. We have been asked a lot of times who we have because people are unhappy with the service that they are getting now, and we simply tell them. Internode. You have always been helpful. understanding and, polite.wish the world would navigate that way.

Regards,
Nada.

Been with company nearly year extremley happy with all areas.

Always receive fast, efficient, friendly customer service, and national call centre not overseas.

Confused by all these positive reviews, as this has been the most horrific company to deal with every single time ive called. Rudeness, sarcasm, long silences to avoid answering questions, and lies that the manager is in a meeting or at lunch (got one of the 2 lines iterally every time) make this the worst company ive ever dealt with. I made an order that was supposedly instant, 2 weeks later I not only have no internet, but the order hasn't even been processed through. I've spoken to 6 different people, all assuring they'll look into it. I requested to speak with the manager twice and was told I'd receive a call back in 24-48 hours....it never came. After literal silence from the customer service person on the phone, who thought long silences was better then actually answering the question, I tried to cancel the order. At this stage I was told it would cost me to do that. So on top of rude and unhelpful customer service over 2 weeks, with each call averaging around 45 minutes, no escalation call back as promised , no internet and lies to help every time I called, they want to charge me!?
Oh and by the way, they charged me twice, and won't refund. So I'm 300 out of pocket, no internet, and told I have to pay to cancel...lucky me. 1 star because I can't make it 0

I am definitely not tech savvy but the gentleman I spoke to was very patient with me and helped me work through my issue.....very professional.

Probably the only place left in Oz where the counter staff actually exist (instead of a long phone queue) and who are actually network geeks and both know what they're talking about, and can action it on the spot (as long as they've got coffee/red-bull at hand)

THEFT AT IT'S BEST. This internet provider I was with for 6 years and they showed absolutle no loyalty to their customers And every year it got harder and harder to deal with internode and having small problems fixed was always an issue beyond belife let alone the major problems we needed sorted and that was joke in it's self. Sending out technicians to our house and disconnecting our internet because they have sent one two technicians out to fix one problem then end up coming home to no internet but a note and text saying your internet has been fixed when in fact they turn it off. Absolute joke of a company and a joke of a provider. Their internet plans are expensive and don't give the speeds that are advertised and i know you'll never get exact speeds but when you drop below the ball as much as this lot do. I'd consider going else where.

I have been a long time member/user of Internode and have always been happy with their service. Any issues that have come up had been resolved in a matter of minutes. Thank you.

Fantastic customer service, understood and addressed my problems, got my service up and running earlier than expected, great people to deal with

Internode have provided a hassle free service with exceptional customer rapall, I wouldn't shop anywhere else, these guy's have nailed it !!

Always cutting out. Canceled my service with them and then they took another month from my card now they say they won t pay me back cos even though I was always paid a month in advance suddenly it s a final payment and I was behind a month? Funny considering I was in direct debit and also out of contract. Thieves.

I've been with this mob for a long time, on the rare occasions I have to contact them about an issue their staff are always extremely helpful and understanding. They always go out of their way to resolve the issue.

I've been using these guys for over 10 years.
Amazing customer service.
Can't recommend them enough.

I prefer for Australian staff to be reading with my queries and not people from around the globe. Give the work to Australians and not to remote agents. I have allways raved about Internode to friends and acquaintances because of their abilities and was not impressed when a call was taken by someone in South Africa recently. The only criticism I have ever had with this service.

I spent several hours on Friday morning at Internode trying to unlock my mobile phone which was locked in with Telstra,my intention being to conect to a new mobile plan on the internode network. When this proved impossible I purchased a new mobile. The staff at internode helped me throughout the whole process of trying to unlock my old phone and setting up my new one in a calm, positive and professional manner. Their help was invauable. I can't speak too highly of the assistance I received. The whole episode was turned into a pleasant and successful experience . If you are looking for an internet company I have no hesitation in recomending Internode

Excellent customer service. I never have problem/issues with Internode. Highly recommended

I was with Internode for years before we shifted to the Barossa. But, with the NBN I went back to Internode & I have been completely happy with their service ever since. And, when I recently changed plans, they did everything without any hassles - can't ask for more than that.

Popped in this morning to find out about the impending NBN installation in my Kensington home. I was lucky to get help from Nicole. Not only was she able to tell me when the NBN was scheduled to arrive at my place but she was very knowledgeable about the post-installation issues that I was likely to encounter. I left with a very clear idea about the best data plan for my family (supported by data that Nicole was able to access regarding our current and past speed and data usage). I was also pleasantly surprised that the changeover would not incur a significant change to our monthly costs.

I have never had a problem with Internode. The staff are in Australia and have all been very helpful. Plan changes, technical issues, mobile and landline, Internode has it all and does it all very well.

I have had very little trouble with my Internode NBN service, but when I have it has been very easy to get onto tech support and have it rectified. No long queues or complicated answering service to navigate. The techs on the end are able to help and easy to talk to. Very happy all round.

Customer Care team were quick and efficient. Understood my concern and thoroughly worked hard to provide a solution to my issue. I spoke to Bec, who was friendly and professional. Highly recommended.

Fast and reliable internet service that has never let me down. I recently tried switching to another provider that was cheaper. I guess you get what you pay for because I immediately started experiencing dropouts and slowdowns. When I complained to the other provider they cut off my internet with no warning. Internode were able to have me back up and running within 24 hours.

Helpful, reliable and responsive. A customer for many years, impressed as my workplace provider and since retirement my personal provider. Thank you Internode.

Getting fed up with lack of connection, and lack of some one to deal with the issue.
Have complained with no response and no phone calls are answered.
I got hung up after waiting on the phone for 50 minutes.

Internode used to be a great company once.

Update 4th May

Still no internet, multiple calls, spent over 4 hours waiting for someone to answer the phone. Emails with no response.

Do yourself a favour and find another company.

Great people. Friendly advice. Willing to help where we can.

Have been a long time client of multiple accounts including our business account, of which we upgraded to NBN mid last year. Recently, Internode disconnected us and by their own admission was at fault and their mistake cost us as a small business a significant amount. The connection after 4 days was reinstated. However a few weeks later they performed the same mistake and so far we have again been without internet for 4 days so far with no resolution in sight, again costing us considerably. Internode would not offer any temporary solutions as far as wireless dongles or anything to aid in getting us by and the onus is on us to work around it as best we can. The customer service representative ive been having to deal with has been a disgusting experience with them having no understanding of the added stress, pressure and cost this has put on us, especially over the holiday period(one of our busiest times) and with them even stating I need to pay more to get reconnected into their "New system"!

Support is thorough, they communicate really well and take their time to actually help. Internode's quality technical support is why I have stuck with them for over 10 years now.

I've been a customer with Internode for 3 years. I've had them while on ADSL and now FTTP NBN. I've never had any technical issues with Internode so I can't speak for technical faults. But I enjoy how easy setting up the service is the first time.

When I first joined and had ADSL connection I was given a connection time line and it was actually done quicker which was unexpected I had a really bad time previously with Telstra.

When you move you can pay or you can resign you contract, I opted to resign as I had no issues with Internode.

Calling the call centre is no issues. Although the initial robot dude voice annoys me for some reason. The call centre staff are friendly, I can understand them speaking (there's no echo, or feedback in the headsets they use) I've had some really random yarns with them actually.

I have been with internode for about 10 years. When I first started, I was very appreciative of the technical help setting up the broadband service to my main computer, also to a second computer and to a VOIP phone.
The people, with whom I dealt by phone, were expert on these matters and very patient --- and they had a determination to find the best solution for me. Naturally, I chose internode during the recent move to the NBN. I found the same quality of service.

I have been a customer for 10 years. Excellent customer service ..

Was MUCH BETTER before TPG got its hairy hands on it and started to downgrade it. BUG-G-GER OFF TPG!

Internode overall service is excellent. Their in-country customer service staff are very well trained and perceptive, a far cry from other telco providers who go strictly by the handbook. No waiting time !

Speeds are mostly as promised and outages just briefly a couple of times in 2 years.

This is a smaller provider who has done a proper due diligence by truly understanding what their customers require - consistent service at promised speeds, reasonable pricing and most of all great customer service.

Used this service for ~15 years. Was great back in the day. Customer service has gone wildly down hill while prices have gone up! Their infrastructure and web portal doesn't appear to have emerged from the 90's yet. Don't waste your time there are other local providers that do a _much_ better job these days.

Slow. Expensive. Go Uniti Wireless. Internode is all about money and bad customer service.

Used to be good but now it's just a headache to even get a customer representative to talk to.

I've been with internode for years and I'm very happy with their service. My previous provider was TPG and I had nothing but trouble due to overseas operators not being able to help (understand) with the constantly dropping out service.

Wow! Finally got my refund back, after about 7 weeks. Quick to take your money; slow to return it. Failed to provide a working service connection; lied about the ability to do so with my existing hardware; couldn't get my (second) internode NBN modem/router to function; agreed to a reimbursement and then retracted the offer; lied (again) about refund of money. I must have spent at least 7 - 9 hours on the phone with sales staff, customer service, senior customer service, multiple techies, etc. What a nightmare... Not sure what happened to this company. They used to be the best in the business. I suspect their M&A has something to do with it. Incredibly bad conduct, especially in these fiscally challenging times.

was a great ISP once but since the TPG buyout has had nothing but dropout after dropout. Customer services don't seem interested in resolving issues and the only phone call I ever got from Internode was to try and upsell me on my plans. I've been with them for over a decade and the best they can offer me is 10Mbps which is what I was already getting before they started throttling my speeds to trick me into upgrading my plan. They also don't offer any backup sim for dropouts despite their modems having full support for it.

They've lost my business. I would've been fine up until the dropouts started. Now I feel like I'm paying $70 for no service at all.

Spent 30 minutes on the phone with these clowns ordering a service that is, according to their website, available at my premises. Great.
Few hours later they call me to tell me it's not available there and the order is cancelled.

Don't bother with Internode, they don't know what they're doing. Ever since being bought out.

Great service, under the TPG umbrella but make no mistake, they have a much better customer service branch.

The Business Support team are a bunch of handsome and helpful fellows

Delivery of NBN matches sales pitch before transition from ADSL - and service queries are answered with clarity. And monthly cost is unchanged from cut over.
All's well !

Internode have requested I provide my internet selection process once I moved to the NBN. Before I retired I worked in the Utilities business in a moderate sized office. After doing my own online research for available plans, I found it s difficult to find a plan that suited my moderate use, however I was focused on a plan that provided the speed of 25/5 mb/s with a monthly allowance of around 100mb.

One of my colleagues had already some research on the listed NBN providers, which at the time numbered 26. I then asked another colleague who his NBN provider was, and he told me it was Internode and had been with them for 10 years and was happy with their service and Technical Support. As colleagues we were all in the Electrical Engineering Business.

My colleagues feedback was good enough for me.
I then discussed my plan options and cost with Internode. Subsequently I signed with Internode saving myself $30 / mth compared to my previous plan as well as opting for a VOIP phone.

I have now been with Internode for around 2 years and have received excellent and timely Technical Support when needed. I am happy with the speed being delivered.
I am particularly happy with the fact I am dealing with a local Contact Centre although some calls may overflow to a Contact Centre in South Africa.
Call backs and follow up investigations by Internode staff have exceeded my expectations.

Regards
Steve

I have always found that Internode staff go out of their way to personally deal with my queries and occasional problems. Top marks and here I compare them with three other suppliers who did not ever lift to my expectations.

Can't possibly imagine a worse internet experience. My internet never ever works and every time I call they fix it for 10 minutes then it stops again. Never get a permanent solution, they don't care at all. Would warn everyone against choosing this company. FYI I live within 10 mins of Sydney CBD and my usual speed is 1.17 download. The feedback I've got from them on this is that is a healthy speed, it's normal for service to cut out regularly and that Wi-Fi isn't really intended yo be used wirelessly (???)

I have been a customer of Internode since my Dial-Up days through to NBN/FTTP and I can tell you there is no better ISP for quality of service. They address every inquiry via their own Adelaide Customer Service division and are efficient & courteous.
You can verify their excellent reputation by simply searching online forums.

Great customer service when I ordered Fetch box, device turned up within just a few days and almost installed itself it was so easy! Extremely happy with entire experience.

#1 in service, hands down. I've been with Internode for over a decade and any problem, query or issue is taken seriously and dealt with quickly. Sure they're not the cheapest, but the quality of the service and product more than makes up for it.

A shame to have to give this lot even 1 star. Difficult to call them on the phone, they do not always answer, nor do they always call back with thier fancy call back system. Have take 4 days off from work to get speed sorted, 1.3mbps since first hookup, and I have to pay for this? Cant call them to cancel, they dont answer.

The service is generally faster than other ISP's I have been with, support is excellent and it is a pleasure to speak with local people rather than offshore. Bravo for supporting Australian jobs.

Poor customer service, can't even get a phone line that is clear to understand them and they don't bother to do anything about it. Inadequate information given when signing up resulting in inappropriate service being selected. After service doesn't care about end result only passing the blame to others and not taking any responsibility. Would not use again.

Internode is a very easy company to get in contact with and deal with

Have always found Internode to be helpfull and courteous, on the odd occasion that I asked for info and help. Would not hesitate to recommed them to anyone.Nice not to have to speak to someone in a foreign country.

Nothing but the Best Internet Company I have had to deal with! Every Time I've had to ring, which isnt much, I've been talking to someone in Adelaide , I'm in brisbane, and its always so easy. Old School and thorough. Love it keep it up guys!!

Internet has not worked for FOUR weeks. When I call, I am on hold for 40 minutes at a time. When I called today, I was on hold for 35 minutes, only to get hung up on. Awful customer service.

Here in Australia we are blessed to have the wonderful company Internode. Like many reviews here, I have been a customer for many years and every contact I have, which is rare, is pure joy. The people are amazing and Craig Levy is a genius ensuring his customers are able to publish reviews such as mine and the many before this. I highly recommend Internode.

As frustrating as it is when your internet breaks down, I have always found the customer service at Internode fabulous. I have been shown patience, knowledge and sometimes even humour. Great service.

Have been a customer for about 7 years, The tech support is always spot on . I'm not getting any younger and although I'm pretty handy in medical situations, with telephones and the internet I reckon I am mastering in dufusology!! Thx Internode for all your support over the years

Worst customer Service I have ever had to deal with. Have issues with connectivity speeds, ordered hardware through Internode to switch over to NBN, they did the switch without sending the hardware, told me several times hardware was on its way, only to tell me a week later it hadn't been sent at all. So a week with no internet in 2017......
Tech support only offer up doing 'ping' tests and reading manuals that you can get from the web anyway, no real smarts in that.
I would have thought tech support from an ISP such as Internode would have the ability to help.
Been with Internode for over 11 years, time for a change.

I had to call to follow up my my account was on hold. Then I waited half a day at home as per the schedule appointment time and NO ONE showed up. Tried to call them, no comment. Wasting more if my time on the call with identification questions and all wanted to know is why they never showed up. Time wasting company. Do not bother.

As a long-term customer I'm generally very happy with internode's service (despite it being delivered through the far less reliable NBN) and their support and follow-up.

Have been with Internode for over 14 years. I have found the service excellent, pricing competitive & there has never been an issue when changing plans, moving house or resolving any technical problem. Highly recommend them.

Told me to switch to the new "unlimited" data plan because the data finished quickly with the plan I was on

But I'm still having the same issue!!
For a whole week the internet has not been working

Internode is an Aussie owned company with call centres in Australia. Their service is always fantastic. We have been with them for years and have had no problems with them. I refer them to everyone.

Unfortunately they are using a call centre outside of Australia and I can barely understand what they are saying. Otherwise the service is really good

Internode....simply the best...... 500 gold stars PLUS....

Good follow up on some queries that I had and my NBN installation . I would certainly recommend them ,

Great technicians to answer questions and fix whatever. needs to review their pricing, mobile price way to high, landline and computer data seems about right

We have been with Internode for almost two years now and they have been great! We have gone through the NBN transition with them and they have always been supportive and good at helping us resolve any issues that we have had.

terribly slow internet service, customer service isn't much better.

I have been with Internode for years now and there customer service and product are exceptional.

I have been with Internode for many years. They have consistently good service and solid Internet speeds. Working in ICT I hear people talk about moving ISP to ISP chasing the lowest price or deal. Internet is a constant topic for them but in my household Internet isn't a topic because it just works. Thanks Internode

I get between 0.05 and 3 mgbs download (5 - 7 if its going really well).
This is connected with an ethernet cable mind you.
Ive bought new modems, had computer specialists come in and sort out everything on my end and still no improvment. I simply can't and won't wait for NBN to be installed in my area. Switching providers today and never going back to this unacceptable connection.

P.S. been waiting on the phone with Internode for 2 hours now... no answer and I'm being charged for the call.

Whenever I call, I get to talk to a person located in Adelaide who actually understands what I am are saying!

My connection has always been fast, and does not slow down during peak times.

I have nothing negative to say about this company. Each time that I have had to ring the customer service person has not only resolved my problem but improved my deal. Who can ask for more?

Very happy with Internode's tech support team. They always follow up progress and keep me informed and always very patient, friendly and knowledgable. Thank you, again.