Internode

Thank you Internode for being there when we need you, for being in Australia and knowing how our telecommunication system works, it makes such a difference.

Internode has been my ISP for over 5 years now and I have experienced no problems until recently when my modem start to play up. My call to Internode went straight through to a technician who very patiently talked me through how to fix the problem. It was a pleasant surprise when Internode offered to replace my now ageing and inefficient modem at no cost to me.

Internode is part of iinet. I have found that information on NBN performance and running speeds to be realistic and accurate. Reporting problems is easy and to date action was prompt, they will even call you after a service issue has been completed, to ensure that the problem has been resolved satisfactorily.

Internode technicians have always demonstrated courteousy, friendliness and efficiency when responding to my questions.

When I need to make changes to my internet supply I get quick, competent service from Australians who understand what I am saying and get it done without fuss. If there is a problem, they explain what it is and take steps to fix it quickly. In 20 years I have always had an excellent experience with Internode.

I get to talk to a real live Australian person who is in Australia very quickly that deals with my concerns right then. Old school service when you thought it was gone forever. Thanks Internode.

Spent 2 years on FTTP NBN with telstra. I had awful ping spikes that would last a week and relatively high ping as a standard. I averaged around 92mb/32mb

I just switched to Internode last week and my ping has reduced to a level it should be at, speeds are 97mb/36mb, it took less than 24 hours for the service to be activated and usable, the router was configured and ready to plug and play, the customer service was fine. No complaints from me. Spoke to Australian call centers when arranging the plan.

Honestly I'm happy I switched from Telstra to Internode.

Internode is the best internet provider I have used, their customer service/ tech support is excellent. I have recommended them to many of my friends and family and they are all very pleased with the service as well.

I would not recommend this servers provider there internet speed is poor . Customer servers is by far the worst iv dealt . with Optus Telstra customer servers is way better and there call centers are in India .. go somewhere else for internet service providers internode is a ripoff

I have always found Internode easy to contact, staff have always been very helpful with a resolution, whether it is sales, billing or tech support. Internode is based in Australia and there have been no language barriers. I fully recommend Internode.

As a long term customer of Internode they were positive and prompt with my enquiry. They demonstrated they were keen to look after existing customers not just about offering benefits to new customers. Value for money service.

If there are ratings below 1 star I d choose that. Hands down the worst nbn provider, blame it all on customers fault when they had done every single thing to try and resolve the matter themselves, and what I paid for the service was just them quoting what nbn had told internode it was the customers problem.

Internode is a great ISP, you really get what you pay for. Their network performance is fast and reliable, and they have the best customer support I've ever dealt with.

I was helped by a very knowledgeable Lady who understood my problem and solved it there and then.
How ever something she could not help with but promised to bring it to the attention of the appropriate team: THAT is PLEASE PLEASE give an option of something in between 100 Giga Bites and 500 Giga Bites as it feels every month that I am being ROBBED as I just use a few bites over the 100 and sometime not even? Please please give us something in between?? I am certain that would make your customers much happier!
Regards Karen

I have been with Internode for over 20 years with good reason. Staff are unfailingly nice. They always find the cause of my problems (my computer or modem, not Internode) and fixed them immediately when they can. They have offered me better pricing as soon as it becomes available. Could not ask for a better ISP.

I work and deal with people every day. I look over people's bank statements so it only normal when I see other internet companies pop up and I will ask how is your internet service going and they always have something negative to say at this point I do suggest Internode as I have not had any problems.

One of the best ISPs for quality service and quick support. Been a customer of theirs for over fifteen years, and hope to be for many more.

Best Internet provider ever and so helpful with any problem I have which is rare because there are none at all. I would highly recommend to anyone . The Tech support are very patient

Polite, reliable and always helpful. The team at Internode have always been able to resolve any issue promptly. Love the fact that the service team are Aussie based, makes communication so much easier.

Excellent communication, excellent after sale service and very accommodating. Happy to recommend this company anytime over the big 3

Get exactly what I pay for. Finest support team I've interacted with.

Horrendous. I really wish I had read these reviews on google before I approached Internode.

Best internet provider I ve had. Quality of service is outstanding especially in customer service. Always easy to understand, helpful and they get the job done. Highly recommend.

Everything works as it should. The NBN changeover went according to Plan.

Excellent customer service and technical support. Very well trained staff. Stark contrast to the nightmare experience of my previous provider. Wish I had changed to Internode much sooner.

Wonderful service, helpful and quick. Knew what they were talking about and werent full of it. Recommend internode highly

We have found the Customer service second to none. Friendly ,informative & effeicent. Also we have had no problems with supply & connection of the NBN internet service .

Not happy with the service so far. Ordered service more than a week ago and still they are unable to provide ETA for a technician to visit and connect service. Keep tossing me between NBN, Internode and their service partner. Poor customer service as well.

Internode were once the most competitive ISP around. Now they are an expensive behemoth. They do not provide a competitive rate for the fast internet speeds I need to do my job, and still charge a ludicrous cancellation fee to someone that has been a customer for over 12 years, despite the fact that I never authorized a contract with a cancellation fee.
Avoid like the plague.

Horrible support centre..feels like I'm speaking to a robot. Keeps repeating ..
"I do apologise for that"
"I understand how you feel" when they clearly do not. Very frustrating to deal with. Kept being bounced between NBN and internode. Strongly suggest Telstra.

Charging for adsl and also NBN, then stating a refund should be done, since then, no refund arrived. Guys, I just had to make a 2hr calculation because you are not even able to have your staff things sorted properly. When I owe you money, you stand on my door pretty fast, but now that you owe money. Silence is the key. We see how this goes on. proof has been mailed to you guys now. Also with the request to explain yourself.

The greatest internet service provider I have ever dealt with.

I ve had my internet services with Internode for many years and the proactive approach I ve received to ensure I m on the best plan for my needs is second to none, they really know how to look after their customers and I ve never had an issue with my service.

I've just recently moved. The process to transfer account ownership to my now-former housemate was clearly explained to me over the phone and relevant forms were then emailed through to me. In addition to that, the process to set up a new account for my new address was seamless. The combination of telephone conversations and emails allowed me to be kept up-to-date with how things were progressing. The downfall is that it can take up to 2 weeks to have the connection active (I'm currently on day 5 since setting up the new account). That could very well be out of Internode's control though. All-in-all, I'm very pleased with the customer experience up to this point.

An excellent ISP, generous with providing extra data when needed and very efficient in resolving any issues where their expertise is needed. I wouldn't even consider another provider whilst they keep up this level of service, to the point where Im happy to pay more with Internode if needed.

The support team [Andrew] was very patient and helpful with what we needed as the outcome was very spot on on fixing our problem.And the help desk [Jessie] was very nice and helpful pointing us to the right person to assist us.

Our experience with Internode support has been excellent without question. They give 100% to troubleshoot and solve any issues that may arrise even when it is use error. I would recommend this company to anyone wanting trouble free internet with the most amazing after sales service. This is why we have been with Internode for 10+ years.

Left Telstra tried Internode and couldn't be happier, customer service is Australian, connecting was speedy and I couldn't be happier with the internet speed. One all round happy Internode customer here

Was upgrading my service and comparing other providers, internode worked with me to give me a personalized solution. Fantastic service and really easy talk with.

Customer service is second to none! Danny had everything sorted for me within 5 minutes! What an asset he is! Best customer service I have ever received from a telecom/internet provider.

Haphazard connection. Consistently rude service. Recommend looking elsewhere for an internet provider

I rang up to enquire found out how much they charge I told they they are a rip off they then proceed to take over my internet then tried to charge me for it go with dodo they are cheaper and you get a home line unlimited internet ADSL2 59.90 per month

Immense (to me) difficulties to configure a new NBN modem - the old one was killed by a lightning strike in the thunderstorm on Thursday 23rd of April. It took about 5 phone calls and about 6 hours to resolve. Each time until the last call, everything seemed to be working properly, we'd hang up and then the modem would drop out. All the Tech Support people were incredibly patient and understanding and I was very comforted by their demeanor. The problem was eventually traced to a problem deep within my computer. Nothing to do with Internode equipment or systems.
Many thanks to all those who helped.
Best wishes, stay safe,
Ric Williams

replacement modem lost in transit, no service for more than a week for the business, no one can help as they cannot contact the department that sends out hardware. must be from timbuktoo.

With just one phone call with knowledgeable technicians, I am able to have my problem solved promptly every time.

Great service, pity they have been bought out by TPG now phone waiting times are getting longer

Great company with amazing customer service. Great range of plans from budget to high-demand, many gamers in staff, tech support aren't just recorded script repetition readers. Would recommend in a heartbeat.

No longer sells handsets.

Simply brilliant!
Great communication, knowledgeable.
Caring.
Everything I want in an internet supplier.

I've been a customer of Internode for 5+ years and every time I finish a call with their customer service people, I am amazed by the professionalism and courtesy. Questions are answered with clear information and patience. Thank you to Mark for his gracious help with updating the password to my modem as was recommended by Internode for increasing security. A friend's brother recommended Internode and I am sure glad I took his advice. By a long shot, they provide the best customer service experience. Calls are answered within minutes (many "help-lines" have waiting times of 20 minutes). Unfortunately too many other organisations /businesses don't seem to care their "customer no-service" people are disinterested and abrupt. The care and courtesy with which Internode people treat their customers demonstrates they appreciate the custom. They deserve 10 stars for their excellence.

They should re name the company the DROP OUT KINGS unbelievable how this company can charge a monthly fee with the amount of drop outs it has. I don t even bother to ring the help desk anymore because nothing or anybody can help
Just atrocious

Have been with Internode for over 5 years now. Never had an issue and customer service is brilliant. No overseas call centre.

Internode isp started out OK but now hopeless when we want internet its too slow down as low as 1.7Mbps and right now can't achieve 5Mbps
Talked to them several times all very good but NO change paying for 25Mbps so have to go else where.

I had a tricky issue with my internet dropping in and out. I found that Internode did not let me down. They kept contacting me to ensure a solution was found. It was easy to talk to an employee each time.

Staff couldn't be more helpful and patient providing clear and concise advice to rectify the problem

Just spoken with the help desk and within minutes everything was sorted out. A big thank you.

Internode lives up to all expectations, the tech support are very courteous and knowledgeable and the accounts department truly consider every circumstance of their customers. I highly recommend anyone seeking a service provider, to contact Internode.

I've rarely had any issues with internode, but when i have, the team are fantastic and helpful and solved my problems with a minimum of fuss

Absolutely shocking speeds and service isnt much better. Signed up with the belief I would have 10-20mbps to find out after I had made payment and been connected that the max speed is actually 4mpbs, however its rare we get over 2. Avoid like the plague

internet is fast, although is extremely unreliable and cant go a day without it slowing down to a crawl for hours. customer service although friendly are no help at all. multiple calls and no-one has even attempted to legitimately help. biggest mistake of my life. PLEASE, for your own sake, do not buy!

I believe Internode is good truly good, but just like every other Company you have people that will go out of there way to help you, I had this experience the other day with a lovely Lady, after an experience with a not so helpful Lady, but that happens in all Companies.
I would recommend Internode to anybody for over all my experience with this Company has been good, that good I have recommended 2 friends to them and they are very happy.
I believe they are reliable, helpful and honest.
I also believe if you tried them yourself you would find these people to be the same as I do, I would recommend these people and there Company to all.
Angela McGain

Awesome service from staff always attentive to your needs never had any issues what so ever staff made it so easy transferring our service several times when moving house simply can't recommend internode enough.

been stuck with 1Mbps ADSL2+ speed for several weeks now

As soon as anything slightly different occurs they are lost. Probably ok if you have established service but avoid if you need a new connection.

I have used Internode for more than 12 years and recently continued with NBN. Their "Tech" knowledge, after sales service and telephone "Help" are indeed exemplary to emulate - Excellent.

Been waiting for over 6 weeks now to be reconnected after Internodes blunder, seems this company prides itself on incompetence at every level

It is not often you look forward to calling a call center, always a pleasure to deal with.

I've been with Internode for nearly 15 years, I've seen them have the best customer service to now having some of the worst. I used to recommend them, now I'd recommend literally anyone else. I was just on the phone with 2 different customer support members (with wait times of 30-45 mins each, I remember when Internode didn't have wait times) to get a new password because it had been reset, the first one kept going on about me needing to do a virus scan, I said my phone is 3 days old and my PC has no virus' because I scan it every day, 20 seconds later he told me I need to do a virus scan, he didn't listen, he didn't care about me he kept going on about "Internode's reputation", mate, Internode now has the worst reputation. I kept going back and forth with this guy who had no idea what he was on about and eventually hung up, I called again and the second customer service rep I had had it fixed in less than 2 mins. That other guy was pathetic, I wish I could have been bothered remembering his name because he needs to be fired if he can't do his job.

Internode is always reliable and I can always get someone on the phone within minutes.

Shockingly slow internet, which is definately getting slower, rung up to ask what's going on and this seems like the new normal. Left bad feedback from the internal survey regarding the tech and had no followup. Avoid

TICKET
#20737664

Little hiccup at start but service and staff can only praise to the fullest. Highly recommend.

As a customer of Internode I would like to commend them on their exceptional customer service. I would like to recommend them to future customers for their professional attitude for catering internet to everyone s individual needs Suzanne Hughes

I have been with Internode for eight years and have always been impressed by the people on the other end of the line. If I have a problem, the issue is usually sorted out with one phone call. If the issue was beyond Internode's control, the issue was always followed up by Internode and I was kept informed of the progress until it was sorted. Definitely recommend Internode as a Service Provider.

If you want excellent customer service and hassle free internet - Pick Internode. I have had nil issues. Plus I can ring up and ask how to do stuff. e.g. I rang for help to link a light to my wifi and they helped me go to whoa - Legends

I have been a customer of Internode for some years and they provide internet to all my properties. My transition to NBN for each in 2018 was seamless and my internet provision before and since, has always been good. Internode's support has always been excellent, whenever I have had tech or account issues. I highly recommend Internode for knowledge, professionalism, efficiency and expediency and affordability.

I have been using Internode as my ISP for over 10 years now.... From slow ADSL1 on a RIM line to FTTC NBN. I have moved 3 times in the last 10 years and Internode have always been first to : Make sure my order is correct, Follow up several times with calls and texts during activation and relocation, and go that extra little step when my line went wonky and they spent time diagnosing everything.
It is always a joy to hear a good Aussie accent on the other end of the line too! Well done to Internode keeping jobs onshore! Okay, that is a little racist - but I do really enjoy not having to repeat my needs half a dozen times or asking that person with the thick Indian accent to repeat themselves again and again..Keep your Call Centres Aussie! Yes!
The Internode staff have always been courteous, knowledgeable, and prepared to go that extra little step to keep me happy.
There are slightly cheaper priced NBN providers out there - and I have called them for quotes etc - but none have made me think of moving away from Internode... They have just looked after my needs VERY well!
Thanks!

Everything I asked was answered with such ease for me, a computer baby . Thank you so much.

If you want to have no phone or internet for up yo a month while they ask someone else for help then by all means use internode.
But if you live in 2010 or later I would not recommend, or you could lose a great deal of financial opportunity.

What can i say, Internode are the best internet provider in that the charges are fair and reasonable along with the help they provide which is second to none . I would fully recommend them to anyone and have done to friends and family.

Terrible provider. Support is anything but helpful. Billing seems chaotic and they can't get it right. Not even to mention the archaic Internet speeds. Some third world countries provide better connectivity these days.

Internode is the best Internet Service Provider in Australia

Have been with them for years, always reliable and friendly service

BRILLIANT!!! A telco provider who actually provides service!! We had an Optus ADSL whcih was delivering a blistering 3Mb/sec. They couldn't fix it and told us that we could connect to NBN but it would take 4-6 weeks. Telstra was going to take 6-8 weeks. Called Internode and we were connected in 5 days! BRILLIANT !!!!!!!!!!!!!!!

Recently had a need to contact internode on an admin matter.. they were very professional and helpful.. great job!!!

I have been with Internode for many years and have found their service to be brilliantly stable and reliable and the only dropouts have been caused by blackouts. When I have had the odd issue the service I have received has been second to none. I fully recommend Internode.

Internode have been my Internet provider for over 5 years and in that time I have received the best customer service & broadband connectivity. I love how they are Aussie based and always there to provide the best Customer service. Just called them yesterday to see if they could help me with upgrading my Internet plan before I switched to another provider and they were more than happy to give a great offer. Just goes to show that there is great business's that appreciate Customer loyalty. WELL DONE INTERNODE.

i have found the service at internode to be excellent,they are helpful,and treat you with respect.

Impossible to deal with, very unhappy. Avoid at all costs!

I had to contact Internode recently for some technical assistance and was very fortunate to get Ilhaam, Customer Support Officer. She was extremely understanding and patient with me as I have very little technical knowledge. She went step by step through the process and even said she would phone me back to assist further - which she did. Such professional staff members are a real credit to the organisation and deserve to be commended. It is worth adding that service of this nature certainly engenders goodwill with customers. Congratulations Ilhaam and thanks.
Noel

Excellent customer service.
Use people you can actually understand.

In 20 years I've had connections in four suburbs across two states, and they've all been fast and reliable. Great customer service too. ++

I seriously have never had any reason to consider going elsewhere. The pricing is fair, and comparable. The customer service is above and beyond; on the rare occasions I have needed to call them the helpdesk staff take the time needed to determine the nature of any faults and follow through on fixing it, and make sure they provide the right advice. Couldn t recommend Internode highly enough.

Best Australian based provider. Excellent customer service. No BS ISP

I orderd my NBN service the modem took ages to get delivered. I was told by sales it would take 2-3 days almost 8 days later the modem rocked up.

Moved house a month ago 2km down the road still waiting for them to connect the net waited 36 days and counting