Searched high and low for a new replacement video card for my son's German assembled Toshiba purchased in UK. After finding a part manual and getting the correct part number, Impact popped up in the search, so decided to give them a try. Chatted with Ralph and confirmed they had the part in stock an...
I went to impact to buy a new charger as mine had not been working. After I was about to buy a new one for 45$ they diagnosed the probelm as the power cord and gave it to me for free! They also gave me a mug and a mouse pad for free! Now that's putting the customer first. I will go back 100% for any...
Great service, maybe a little over priced but the service outweighs all of the bad. These guys know what they're doing, and have saved my job many times by delivering the right parts at the most critical times
They sent me the wrong DC in connector for my Toshiba laptop, but they immediately replaced it free of charge as soon as I notified them.
Art
I would give a 0 star if I could. Placed order last week for two items they charged my credit card for both items yet cancelled half the order. The one piece is no good without the other. Called customer service still no RMA for the item I don't need and no credit back to my credit card for thwe ite...
Super happy with my purchase from Impact Computers & Electronics. I wasn't sure what I needed as far as a new laptop screen was concerned, they directed to the correct one. Price was good, really good in fact, better than any I found on Ebay, or elsewhere. Shipping was fast, and the package arrived ...
I went into this place looking for a replacement screen for my Iphone 4 that i dropped and i came out with a repaired Iphone that i didnt have to do myself. Apparently these guys do phone and computer repairs and are extremely fast as i tested my theory by bringing my damaged macbook. I gave them th...
Canadian Customer: I needed a replacement monitor for an old laptop couldn't locate one in Canada at a reasonable price. Impact Computers & Electronics had a reconditioned one for less than US$100. I read some worrying reviews online but also some considered and detailed positive ones and decided to...
Sure place an order with this company and pay for overnight delivery. Only to get an email that they do not have that part in stock and it will be weeks getting it. Then they just cancel the order all together. I would not order sand from this company!
Competitor prices ranged from 30% to 200% higher than Impact s, proving that profit can he made without taking advantage of customers, and demonstrating this company has good ethics. This is further proved by their offering of all shipping opportunities available to customers, not just a few that a...
Order an optical drive from them, was delivered the next day. Realized that HP had not given me the full part number with model, I ordered the wrong item. Call them and they immediately corrected the problem.
will order from them again.
I thought it was over!!!! I was probably this close *insert photo of my hand with my index finger and my thumb skin to skin* to throwing away my computer. You have no idea how long I was on the phone with Toshiba support about my laptop giving me problems. After I spoke to some gentleman in Jamaica ...
I did some business with Impact Computers not much, Tarcisio was the one who took care of me the most because of the fact he speaks Portuguese, he was very professional and did a really good job on getting the product to me, I recomment Impact Computers.
A dent in the universe. That is what Impact has been to my business. They know the industry, the associates are knowledgeable, and their policy is one of the best I've seen. No hassle RMA's, online order tracking. Ralph is probably one of their greatest assets, when I want something, he's always the...
Dennis Z is great. I email requesting quotes for parts other companies have trouble finding and my end users always get what they need. I quit looking elsewhere. I always go to Impact Computer first for my part-needs.
Been ordering from these guys for 10+ years. I've only called two or three times and recently spoke with Alexa, who helped me with a difficult HP LCD assembly replacement. She was right on the money. As usual, the part arrived quickly, flawlessly packaged, and worked great. I've only returned one pa...
Our order was cancelled without anyone from the company contacting us. Then the CSR was extremely rude on the phone when contacted. Said our account had been closed due to a return in 2017. Again no one called to inform us of this. VERY UNPROFESSIONAL!
Very helpful sales people! They helped me find the Ac Adapter I was looking for close to two months. Who would have known that while I was calling Hp for hours the answer was right around the corner, IMPACT.
HP referred me to Impact Computers for a memory upgrade for my LaserJet printer. The had it in stock and found it in a blink. The associate Dennis was very nice and helpful. On top of that, they are locals, so in a matter of minutes I had my part in my hands. I highly recommend Impact Computers and ...
Sales staff was efficient and knowledgeable. They also stocked a hard drive for an older laptop that I needed immediately, thanks to the huge stock they have on hand (look at the virtual tour and see what I mean). I was able to pick it up right away at their warehouse.
The only reason I gave them 4...
I had a good customer service by phone. They are very reliable company and selling genuine products. Very nice! Thank you!
Ordered the wrong part, but received a full refund the same day I asked, great customer service.
Impact is one of the best companies I have had the pleasure of doing business with. They go above and beyond to make sure our company's needs are met, all while keeping a smile and good attitude. They have absolutely helped our company become profitable, and I can't imagine doing business with anyon...
My computer (Lenovo Yoga 900-13ISK) was dead and I needed to replace the motherboard which I found priced at $250 $350 on most websites but at only $144 on Impact Computers. I was skeptical but decided to order it and since parts were so cheap, I also ordered a new battery, a new thermal module (+...
The service that I receive at Impact Computers is awesome. Quotes are received in a timely manner and any issues that may arise are handled. The customer service from my sales rep is personalized. No matter how big or how small the order it is always handled promptly. Keep up the great work.
I have been a customer of Impact Computers for many years and have always had excellent service. Impact Computes also seem to have most everything I wanted in stock. You can save some money over Dell parts! Dennis in livechat was helpful with today's order. I have recommend them to lots of ot...
I needed the little slide button for the lid/screen of an eight year old, but working notebook computer. Impact Computers had the little rascal. I received the latch button in short order and it was the exact repair part. Good job, Impact Computers!
I needed a new battery for my laptop, and HP wasn't very helpful a month ago.... then I contacted them again, and they found me a part at IMPACT ... Jose, the rep online, got me all lined up and the part is ordered. Thanks for the efficiency, Jose and IMPACT computers.
AMAZING customer service. Not only did I get a "real person" to help with my order, this guy stayed on top of the order all the way. Got in my hard-to-find part and got it shipped in time for Christmas. Very friendly and professional. Highly recommend this vendor! Too bad there's not a 10-star optio...
Bait and switch. They write good reviews all over sites to make themselves look good. Bought a Li-Iom battery from them. They sent me a broken one. Told me I could keep it since it was broken and they didn't want it back. I took it apart to see what was wrong. Many cells were completely dead (worn o...
Nothing to complain about. Hardware delivered on time
I ordered an HP laptop battery but was disappointed to see I was sent a different substituted one. I really wanted an original after having bad experiences with non-genuine hp laptop batteries so I called to ask for a refund. They promptly refunded the full amount (including shipping charges) and ev...
Thank you technician Felix for quality and fast service
Nothing to complain about. Hardware delivered on time.
Thank you for the hard drives, these were exactly what we needed! Outstanding, prompt service and fast delivery also!
I spoke with Ralph and found him to be exceptionally professional and able to provide clear and correct information when prompted. The ordering process was entirely smooth, the product shipped same day, and appeared the next as promised. Very happy with Impact Computers & Electronics. Thanks!
I called around looking for a replacement power cord for my laptop. Impact had it at a very reasonable price, but because it was less than $100 they would not let me pick it up, although I work less than 2 miles away. They wanted to ship it to me. Unbelievable!!
simple transaction handled professionally and efficiently. helpful staff did what they said and product arrived accordingly. good job
I ordered a part for my Dell desktop and was having trouble with why it wasn't working properly. Thanks to "Ralph" on LiveChat, I figured out what the problem is (ME - I ordered the wrong part... DEE DEE DEE!) , and was met with courtesy and willingness to help the whole way through! Great Customer ...
Thanks so much to Jose, who provided excellent service for the product that I needed to purchase. I was referred to this company, which says a lot for a computer part that was no longer stocked by HP. I am glad I found Impact Computers
Grateful with the service provided by this company, good products, speed of deliveries and guarantees. They answer all your questions and doubts very quickly. Excellent sales staff, good communication and they keep you informed to follow up on your order. Without a doubt recommended
Great place for electronics and replacement parts. Good prices and great customer service! Highly recommended.
Extremely fast shipping and great customer service from Ralph who was very helpful. They have some good prices on HP parts as well. I plan to do business again with this company.
Need a Toshiba motherboard,
K000126520 - Motherboard Assembly For Toshiba (qosmio X770 / Qosmio X775)
Is it a brand new one or a refurbished ?
Thx a lot....
They charged my account then told me they didnt have the part and is hell getting back my money. Very disappointed is this company.
Terrible service. Sold me a batter that died months later and won't even hold a charge. Couldn't get a response over email at first. When they finally get back to me they respond with "we already responded to you" Zero people skills and don't know how to talk to customers. Never got this alleged res...
The Impact Computers & Electronics sales person was both knowledgeable and professional. When the part I ordered arrived in defective condition, their customer service representative immediately issued a refund to my credit card. I would enthusiastically recommend them to anyone in need of electro...
I didn t want to leave any stars but unfortunately it won t let me submit a review with zero stars but that is what this company deserves! This company is horrible. We ordered a part in March. We received it but then a month later, they fraudulently charged my card again without ordering anything. T...
Before purchasing the part online, i gave them a call to make sure they had the part in stock. I was advised the it would be pre order just as mentioned on the website. Guess what happened? My order was canceled the next day with a lame excuse that the item was back-ordered. I called them back...
I needed an internal battery for my Samsung laptop. Local fixit shop wanted $249 ($120 for the genuine Samsung battery and $129 to install)! This was a hard to find battery, with long shipping times from China (a month or more).
I found Impact Computers online, and it said they had the battery...
Excellent! service!! A1
I order one wireless card, they sent me another one, as they mention on the web page, will ship something similar. in this case was a mistake, I was looking for a dual band wireless card and they sent me single band. Still the card was good and compatible with my Lenovo la...
Tarcisio did an excellent job on a DOA part, getting a replacement sent.
If there was a SIXTH star I would give it! I brought my BRAND NEW Lenovo computer in for repair after smashing the screen. Not only was the repair made well...it was priced right, AND was repaired in ONE DAY!! The staff at the front of the house was friendly and the technician came out to say hel...
Simple transaction handled professionally and efficiently. Helpful staff did what they said and product arrived accordingly.
This is the WORST company to do business with. I've ordered something from them two times and they screwed up my order both times - 2012 and 2015. I just ordered a part on 3-9-15 in the early afternoon. Later that day the status stated -processed, will ship today. Two days later the status hadn'...
Professional and efficent Service, easy Order from Germany ... From First contact to Delivery only 3 days (FedEx international Priority) , very good price too for my order.. Very satisfied.
The part I ordered was correct & is perfect. The order & shipping were fast, too. I would purchase from Impact again.
Everything I asked from Impact Computer, they delivered. I have had so many bad experiences with so called computer tecks, it was so good to get real Help. Answers to my questions. all at a reasonable price. Thank You Guys, Sherry A.
Ralph and the team at Impact Computers were incredible. I placed an order and quickly received an update and check in from their team. A few days later I received another update while their business was stuck waiting for a new shipment of batteries to arrive. They gave me options and reordered fo...
Extremely nice. Went in and even offered to pay for a small part and was told it was on the house. Would recommend. Great family feel while being professional.
I ordered a part which arrived quickly, however it was not exactly as described on the website. I requested to return it for a refund. The response from Impact was prompt and positive. I was provided with a return number and shipping label within the day and had my money back within a week. I will c...
Needed a LCD that we couldn't find anywhere. Impact Computers & Electronics had what we needed for a great price. Shipped and arrived extremely fast and well packed. First screen had an issue so they sent me another one free and fast again. I was able to satisfy my customer quickly. Excellent servic...
We simply could not provide the high level of service our clients expect when something breaks without Impact. They always have the parts we need at reasonable prices and get them to us ASAP. Keep up the good work!
I love Impact! As a computer repair store we are in need of lots of different parts for lots of different computers. Impact has what I need, when I need it, at a great price. Sales staff is friendly and willing to help. They are knowledgeable and work hard to keep their customers happy. Would recomm...
Prompt shipment. Very responsive to return of a part with a quick refund. Very satisfying online experience.
Excellent products, prices & service. My 4 yr old HP laptop battery is not available at HP or any of the authorized resellers. Impact had it and for an unbelievable price. No hassle FedEx shipping. Also I had messed up the order. Ralph & Thomas corrected it at their own expense. Highly recommend Imp...
Great prices, great product. Super fast service from Yury! My one stop show for all my computer needs
I needed a part, found it on your site, placed an order, the part arrived, it works. I had a good experience.
Prompt service and great price "IF" they send you the correct product. I am not a technical person but when a technical person installs a part on your computer and tells you that your new touchscreen digitizer does not actually have touchscreen capability then you go back to the supplier ..Right? ...
Naomi From Impact Always Handles our high demand needs for replacement parts! She always goes that extra mile. It's very rare that they don't have the replacement part that we need. Parts always ship out that day and being in Florida really helps! Thanks for all you do.
My company works with Dennis for all parts needs. His service is quick, and reliable to find the exact part or compatible one. I would recommend this business to anyone that is in need of Dell, HP, Apple, and even some printer parts. If they do not personally carry it they try to find it.
A one stop shop. Not only do they sell parts but they also service OKI Data printers. I brought my printer over because I had warranty with OKI Data, and the company (Oki) recommended Impact. It's funny because I've been doing business with Impact over 2 years already, and had no idea I can get the ...
Outstanding customer service by Dennis. Answered all my questions and directed me to the correct product that I need.
I bought procesor and ram memory for HP 6450b. Processor working fine but ram memory isn't compatible. But I will say B- (express delivery)
I received an old all in one printer from my Grandparents and I have been looking for a power cord/ac adapter for it for ages. Staples, office max, office depot, best buy, walmart, radio shack, and even the manufacturer hp didn't have the right one. I was referred to impact from hp and they found wh...
Spoke to Dell customer support and they referred me to Impact Computers. A young man named Ralph helped me with the purchase of my replacement hard drive. Ralph was knowledgeable and quickly had me on my way. He wasn't trying to rush me off the phone like every other 1800 number. I do not usually wr...
bought a DELL old laptop computer battery REFURBISHED......
sounds suspicious since in my 50 + years of electronic business I never heard to refurbish a sealed Li-Ion battery. (regenerate in some cases)
Anyway I received the part, installed in my laptop, waited 24 hours....the battery didn't charg...
So...I blew a power supply on my work PC on Monday. I promptly ordered a replacement from Dell (at twice the price), who on Tuesday sent an order confirmation that it would not ship for 7 days. After cancelling the order, I did a Google search for the power supply, and came across Impact Computers a...
Raul is hands down the best sales representative and makes working with Impact hassle free. He always was honest about quality, provided the best pricing, and met delivery dates. I look forward to working with Raul with my current position or any other position I may have down the line.
Have had nothing but issues with these guys for over a 2 almost 3 year period where we had to return little less than half of what we ordered because of issues with the orders; wrong part, not as described, not what was pictured, etc.
But we decided to give them another chance after not ordering fo...
I have had the pleasure of working with Yury at Impact Computers and must say he's been great to work with. He's attentive and thorough and will take that extra step to insure a prompt accurate delivery. I look forward to continuing to do business with this company and will rest easy that my custo...
I ordered some of the notebook parts with shipping to Poland and even though I had to pay a lot of money for shipping, it was a nice surprise. Quality of service surprised me in a positive way. Even my new battery, which turned out to be defective, hasn't
changed my mind. I got a full refund for th...