Prompt service and great price "IF" they send you ...

Prompt service and great price "IF" they send you the correct product. I am not a technical person but when a technical person installs a part on your computer and tells you that your new touchscreen digitizer does not actually have touchscreen capability then you go back to the supplier ..Right? I did not have my laptop repaired right away. If I could afford to have it fixed at the time I received the part then I could have purchased a new one. It was Christmas time and I had limited funds. I contacted their customer service and within seconds the Sales Manager told me that I had waited too long to get back with them. Yes, it is a long time, however, receiving a part that was presented to me as exactly what I ordered and it was not leaves room for some sort of reciprocation from the person who did not hold up to their end of the bargain. He answered so quickly without taking any time to even try and see what happened. I guess I should have listened to the other reviews located elsewhere besides here.