My insurance company provided an estimate based on pictures. And to my untrained eyes, it looked like maybe my car didn't need toooo much work. They went above and beyond to make sure every single thing they saw that was even slightly out of whack from my accident was addressed. Practically my whole...
I had my car fixed for hail damage. First they lead me to believe it would take a day for them to fix the car. It ended up taking 10 days. Their customer service is non-existent. I kept having to call them to find out what was going on with my vehicle. No one bothered to call me or keep me informed....
Took 3 weeks to get an initial quote. I needed to add some work to the estimate, left several voicemails but estimater Mike has never gotten back to me. Will be going elsewhere for service
Thank you for being so kind, quick, and helping me with my scratch! Quick service, nice staff, and a nice little waiting area.
There are plenty of other shops to take your business to than FCC. I had an unpleasant experience with them. I had minor cosmetic work done to the front bumper, had my gas cap fixed, and ordered a replacement part (passenger handle) for the interior of my car and have it installed. I brought my veh...
I am beyond pleased at the repair, timing and work Fox Ford Collision has taken upon repairing my car! They did a superb job on bonding, sanding, smoothing and painting, as well as fixing a few little marks! My car looks brand new!
My car was damaged due to a bad roofing companies team being n...
Not much interaction. When I dropped off my car they were very friendly.
Carl helped me through the process of a bumper repair and some repainting. They went over and above and the paint job looks great. Also they were the lowest cost from the three quotes I received. Thanks
I was so impressed from my first conversation of Todd telling me to head right over to get my car in when I hit a deer to Julius, the pleasant young kid that gave me a ride to the car rental. They were great. And when I picked up my car, it was clean inside-out! Highly recommend.
Ask for Mike Gass who does the estimates. He was on time, considerate and explained everything to me. I felt I could not have asked for more.
Worst customer service . In the 10 days they had my car they never once called me to update me on whats going on or when it will be ready.
The last day they said it will be ready but would not let me know in the morning at what time the car will be ready , of course they didn't call I had to chase ...
I would be cautious about taking you car here for collision repair. My car was towed there on Tuesday and I was told that they would have an estimate for me within 48 hours. I received no paperwork and the person looked at me funny when I asked for something that showed I dropped off my car. I did n...
The service is horrible. I took my vehicle in to have the passenger mirror replaced. Was given a 2 day repair time. Well it ended up being like 3 weeks. I went to pick up my vehicle and checked to see that everything was working only to discover no power to the entire left side of my vehicle. T...
Stopped in 2-1/2 weeks ago for an estimate from a fender bender. I was told the soonest I could get it in was may which I understand, they're busy. I have yet to receive a phone call or email on my estimate, and I've called back 3x, was hung up on once while I was on hold. Apparently they're too bus...
Went here for a dent in my fender. They gave me a discount on my deductible and cleaned the interior of my car. Great service!!
Horrible communication. Stopped by for estimate in the end of March 2019 (as comprehensive insurance said I didn't need to make an appt at this place since I had a claim). I was told, I'll send you an email with this claim information but wouldn't likely be able to get an appt until mid-April. Of no...
Not only was this shop going to take double the time of any other area shops to fix my vehicle, they had also LOST the vehicle when I went there to move it to a different shop.
Great job on my Honda Accord. It took 10 days longer than the initial estimate but it was worth the wait. They even provided a free rental vehicle from Enterprise so the extra 10 days were not a problem. Another small complaint is no status update on the repairs and I never actually spoke to a mecha...
I'll start with the positives: The employees were nice to me (when they weren't lying to me), and my car seems to be properly repaired (as far as I can tell). Unfortunately that's where the positives end - overall, my experience could not have been worse. When I dropped my car off, the estimated com...
I had my car in here for nearly five weeks. Paperwork was lost and when work was done, my car sat in the snow (even when they said they were doing work). No one would call to tell me my car was ready. I had to contact DP Fox (Fox Motors parent company) to actually have someone call me back. I was ...
Told me my car would take 2 days, here I am a week later still driving a rental.
Very helpful, after the accident. Great service work, great warranty, friendly, thank you
Very nice place friendly and knowledgeable. Short wait. Very helpful.
2 months working on my vehicle and I still don't have it. No updates unless I call and then the updates I get are not accurate. Initial estimate was 1 month.
Had my car repaired here from an accident. They did an excellent job of fixing it. This place is amazing
Very bad at estimating time. Told me I will get my car back in a week, but turned out to be two weeks. Every time I call with questions they never answer the phone. Leave messages and never got a call back. It s like you have to keep calling until someone pickup.... very unorganized. Never coming ba...
Professional staff and very helpful on getting me a loaner when my car was in the shop. Very streamline system, my car was fixed in half of the time they originally quote. Car was deatailed when it was returned and they did a very nice exterior detail. Can't say enough about how great their customer...
Same experience as everyone else, 2 week estimate, 7 weeks later no car, no call, no nothing. Said insurance was the hold up. Called my insurance company and they said that was not correct.
They claim they order all the parts then call you to make an appointment. That didn't happen, I had to go there in person and make one, and all the parts where in for my truck. I saw they didn't start working on my truck for at least 3 days after I dropped it off. But it was moved many times, so wh...
One week job is now going on five weeks. If you call for an update, they will be rude especially Victoria. No one calls you back or you will be told it will be ready tomorrow. Never in 5 weeks have they initiated an update. Horrible experience. Do not take your car there.
No communication whatsoever from your mechanics and you guys pushed my estimated completion date back 3 times without notifying myself or my insurance company!!! You have had my vehicle since July 3rd!! It has been over a month! Get it done!! I have called and left messages to get updates but no res...
Extremely poor communication skills. Mike Gassed complained about our insurance who were on board, payment sent and ready for the car to get fixed. Had every excuse in the book including not receiving my emails..... Long story short....THE REVIEWS HERE ARE TRUE!!!!
I am still waiting for a call bac...
I had such an unbelievably bad experience here. I was initially referred by my auto insurance after an accident; they replaced a front strut. Within 6 months it had broken and was leaking so we called to get an appointment for repair under warranty. It took us over a month to schedule the appointmen...
Do not bring your vehicle here. Terrible customer service. Told it would take two days for simple repair and turned into a week. Every day they would tell me it would be done that day and would never call back. Told me I could pick it up before work was done because that part wasn't needed to drive ...
Absolutely the worst customer service I have ever had! The communication was the worst! I was constantly told would get a phone call or email about the progress on my vehicle, not once did I receive a phone call, I had to call many times to get an answer and even then there was no straight answer fo...
I clarified ahead of time that I needed a loaner when i dropped off my car. There wasn't a loaner available and i had to wait for the person to get back from day care to set one up with Enterprise.
I was told my car was ready and when I asked if a front end alignment had been done, no one was av...
Inaccurate estimate, poor follow-up, and very slow processing claim.
Appalling service throughout the entire process. My estimator never called me to confirm that insurance approved the work (I called and spoke with someone else) so I waited a week longer than necessary to even get the car into the shop. Once in there, I never got status updates of any sort, and two ...
I had my car in here for nearly five weeks. Paperwork was lost and when work was done, my car sat in the snow (even when they said they were doing work). No one would call to tell me my car was ready. I had to contact DP Fox (Fox Motors parent company) to actually have someone call me back. I was ...
I would give them 0 stars if I can. They gave estimate for 15 days to fix car and got my car back after 1 month and 10 days. Initially went there to check and realised car stayed there where I parked over a week.(Thought to give them a call, called 22 times, and guy who handled claim never picked up...
I am sitting at my desk the second week after the promised due date for my collision repair.
I had a fender-bender with some small cosmetic damage and a broken taillight. I made an appointment to drop the car off for repair. It took three weeks to wait for the appointment. When dropping off the car...
The fixed my 04 toyota 4runner they do amazing work.
These folks don't answer the phones and do not respond as to the status of our vehicle. Even to get the vehicle scheduled for service wasn't easy as Todd Raible, the person who looked at the vehicle with me, did the estimate, and is the body shop manager, didn't get back to me about an appointment...
Great work, but snail pace service, and no communication.
Dave Howell provide excellent and easy service for a latch problem with our Jeep. Our insurance company referred us to the facility as a preferred vendor and I wasn't sure since it was not our brand. However, Dave was efficient, friendly and made the process surprisingly easy. He certainly went a...
It took three weeks to get an estimate completed. It was never sent to my insurance company, however, even after many phone calls. My adjuster had to drive to the office to get a copy. No one communicated to anyone that he had approved the estimate and I had to drive to the office to get them to ord...
I came in on a Monday trying to get an estimate on repairing my vehicle. I went to the front reception area filled out my paperwork and waited patiently for someone to approach me like the reception lady told me to do. I start seeing different customers who pulled in behind me getting approached fir...