I'll start with the positives: The employees were ...

I'll start with the positives: The employees were nice to me (when they weren't lying to me), and my car seems to be properly repaired (as far as I can tell). Unfortunately that's where the positives end - overall, my experience could not have been worse. When I dropped my car off, the estimated completion time was 14 days. They had it for 3.5 months (MONTHS). But waiting was not the worst part -- the worst part was that there was literally 0 communication about what the status was, or what was being done. I made it a habit of calling multiple times per week to get updates, but no one was ever able to explain anything. At their worst, several of the employees lied right to my face, saying things like "Looks like it's being finished up early this week -- you can expect a call from us!" I'd call back later that week, and they'd tell me that it still wasn't even close to done (They would then blame their tracking software for mysteriously changing the status of the job). I finally shared all of these concerns and issues with the General Manager for Fox Ford / Mazda (I'm not typically one to 'ask to speak to a manager'), and could not believe how poorly he responded, "I apologize for any inconvenience and will find out what is going on." As expected, I never heard from him again after that.

I can't emphasize enough how much I recommend going ANYWHERE else to have your car serviced. If you think, "They are affiliated with the Fox dealerships, so they *must* be reputable," (like I did) you will be sorely mistaken, and insanely disappointed.